Crowne Plaza Foster City-San Mateo

Hotel Front Desk: 1-650-5705700

Hotel Fax: 1-650-5700540

Hotel Email:

Check In: 3:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM

San Francisco International (SFO)

- Distance from hotel: 7 MI/ 11.27 KM South l

- The complimentary hotel shuttle operates between 6:00AM and 10:00PM with sheduled departures from the hotel every hour on the hour. Call the hotel directly when ready for a pickup during operating hours. A free phone is available at the pickup area.

Oakland Airport (OAK)

- Distance from hotel: 22 MI/ 35.41 KM South West l

- Take Highway 880 South, Exit Highway 92 West, Cross San Mateo Bridge, Exit Foster City Boulevard, Turn Left at end of exit onto Chess Drive, Take immediate left into Hotel parking entrance.

San Jose International Airport (SJC)

- Distance from hotel: 27 MI/ 43.45 KM North l

- Take Highway 880 North, Exit Highway 92 West, Cross San Mateo Bridge, Exit Foster City Boulevard, Turn Left at end of exit onto Chess Drive, Take immediate left into Hotel parking entrance.

Caltrain - Hillsdale station

- Distance from hotel: 3 MI/ 4.83 KM West



- Distance from hotel: 7 MI/ 11.27 KM North

- Station is at San Francisco International Airport, International Terminal.

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- Car Parking Available

- Complimentary Daily Self-Parking

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Hotel Highlights

Our hotel's location near San Francisco Airport makes travel a breeze. To make it even easier, we provide a free shuttle to and from the SFO airport available between 6AM to 10PM, as well as to and from Hillsdale Shopping Mall. You could venture out further and rent a car for the day from our onsite Hertz rental car agency.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 194 reviews
Recommend This Property
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

omfortable bed


October 17, 2014

overall good experience, Beautiful hotel with clean, spacious, comfortable rooms. Sleeping was great in a very comfortable bed in a room that was completely dark and very quiet despite a tropical storm raging outside. Staff is extremely helpful and polite.

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Front desk experience


October 12, 2014


Elaine was always cheerful and efficient. She helped to get my IHG number attached to my folio for proper credit for my stay.

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Transportation Issue


October 09, 2014

On Thurs Oct 2 I called the front desk about 5:45 AM to order a cab at 7AM. I had a critical business meeting at Guidewire and had to be on site to meet clients at 7:30. Guidewire is 5 mins away.
When I got the lobby at 6:55, there was no concierge available. I went outside and there were no taxis. I went to the desk who referred me to the concierge, who after moving luggage told me she would phone for a taxi. I waited outside and none 7:15 I asked again, and by 7:25 had to phone a colleague to pick me up, with the result that I was late to this important meeting. This directly affects my job.
The bottom line is that if Crowne Plaza cannot guarantee me a cab with an hour's plus notice, it will be hard for me to stay here again. I realize a 5-min trip is a low priority to the cab companies, but if Crowne Plaza is not a valued priority customer to the cabbies, again, I cannot depend on you to get me where I need to go in a timely manner.

Posted byHotelStaff
October 13, 2014
Dear Smott999, Thank you for bringing this issue to our attention. We realized where we failed to meet your needs and expectations and sincerely apologize for our mistakes. We take reviews like yours very seriously and please be assured proper actions are being taken place by management to prevent similar situations. At the Crowne Plaza, our number one priority is our guests, it is our hope you will consider us again for your future accommodations. We hope serve you better in the future. Sincerely, Crowne Plaza Foster City Management
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It's like a new hotel.


October 07, 2014


This hotel has been around a long time. Lucky for us, they are just finishing a major renovation and it's beautiful. The lobby is very welcoming with great seating for relaxing with a Starbucks from the friendly barista. The front desk staff were friendly, welcoming, efficient, helpful.

The room was completely new. Very comfortable. A great bed. Nice linens. Clean, fresh bathroom. With our Platinum IHG membership, the breakfast in the executive tower was exceptionally good!

The thing that really stood out about our stay here was the staff. Without exception they were friendly, polite, gracious. Everyone from the front desk, housekeeping, room service, breakfast room staff; no exceptions. They were proud of their "new" hotel and seemed delighted that we were there to experience it. Kudos to the GM and your other hotel leaders. Your people are awesome! That doesn't happen by accident. We're in the Bay Area regularly. We'll be back!

Posted byRLam
October 15, 2014
I have been platinum member for a few months. Up to my last stay in August, I was not informed that I'd enjoy the breakfast benefit.
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