Rated 3.9 out of 5 by 126
Rated 1.0 out of 5.0 by Starluna No fun at the Crown Plaza
The beds are hard . The rooms were clean. And a party was going on till midnight . Not our party but one where guest were clearly drunk. My daughter arrived on 1am Friday after driving all night to not have a shower. The water was turned off. With out even a I am sorry. We calling to book reservations because we had a coupon we had to book with the hotel. I had to call 4 times to make it. Given the runaround . The last person was nice. The others not so much. We aren't planning on staying there ever again. The valet brought the car but didn't help load it . It was our anniversary. We were hoping for better.
November 15, 2013
Rated 5.0 out of 5.0 by WCX34 Couldn't have been better
I really enjoyed my stay at the Crowne. I had never stayed there before but it was great. The bed was really comfortable room was really clean and I thought the staff was great. The breakfast was even good too. Thank You for a great experience!!!!
November 7, 2013
Rated 3.0 out of 5.0 by Michele46 Disappointing...
I used to stay at the Crowne Plaza years ago when I traveled often to California on business. So, I was expecting the same great experience that I remember several years ago. The problem is that the hotel rooms do not seem to have been upgraded over the years...chipped furniture, a single tiny sink in the bathroom (that was also chipped), a black chip in the bathtub - lots of chips! I had to call the front desk six times over a three-night stay, because items were continually missing from our room - the room service book, channel guide, creamer for our coffee, etc. I also had to call the front desk when I found a dirty glass that appeared that it had only been wiped with a cloth, after our room had been "cleaned" by the maid service. Another day, our trash had not been emptied, and our dirty glasses were left in the room after the maid service had already been through. Our safe didn't work, but they did send someone up to our room to get it working. Frankly, it was difficult to relax in our room when we were constantly having to work to have problems corrected.
November 6, 2013
Rated 3.0 out of 5.0 by nothing6 uncomfortable bed
Not sure who picked the waffle blankets but they made the bed the most uncomfortable bed I've ever slept in.
it was terrible, have your hotel staff lay in a bed and cover up and see what i mean
November 3, 2013
Rated 4.0 out of 5.0 by DaniS Would Definitely recommend this hotel
My son and I stayed here while we were on vacation to Disneyland. We really liked the hotel. There were 4 of us in the room for part of the stay and the room had plenty of space. The beds were very comfortable. The staff was incredibly friendly and helpful. Room service was great. The pool and spa area was awesome. It was a little far from the parks, but the shuttle was convenient. I liked having the restaurant choices right across the street and it was nice having Target right there when we needed a few things. The buffet breakfast was a bit too expensive for what it was. Some of the hot food wasn't hot and the pancakes were hard. Not worth the $15 per person. But other than that the whole experience was great!! But we loved getting our hot chocolate at night and sitting at the hot tub. It was a nice relaxing end to our busy day in the parks. I would stay here again and definitely recommend it to friends.
November 2, 2013
Rated 5.0 out of 5.0 by TH91790 Excellent overall experience!!
My wife and I stayed at this hotel during our visit to Disneyland from 10/13/13 to 1016/13.
I have to say that all the other negatives that I've read from previous reviewers were not encountered during my visit.
Our room was on the seventh floor. I signed up for the ING club before booking.
The bed sheets weren't as bad as some mentioned. It might be a bit rough, but it was not so bad on the second and third day.
Room was very clean, not a single strand of hair was found. Room came with Keurig coffee maker and an empty mini-fridge that you can actually put leftovers in.
I ran a speed test with my tablet and got a download speed of 70/mbs, so no internet issues.
We used the shuttle to Disney everyday, and it was pretty punctual most of the time with occasional 5-10 minute delay.
October 29, 2013
Rated 3.0 out of 5.0 by Aunster Would not stay if paying full price!
We only stayed here because there was a promotion offer for the wedding we were attending at the hotel. The bedding (pillows, sheets, mattress etc) were not that comfortable. The sink and the tub in the bathroom was filling up with water and hair dryer was overheating after nominal use. The room service closes at 11 pm and so does the restaurant/bar "California Grill and Cantina". The coffee bar/shop is only open from 6 am to 11 am?!?!?! The staff was nice and the location is great if visiting Disneyland.
October 29, 2013
Rated 4.0 out of 5.0 by Cin95 Good value for visit to Disneyland
Everything was great except for first night. Was awakened by peple talking loudly at 3am. Went on for quite awhile in outside courtyard near pool area. A wedding reception? Not sure. But things quieted down after I called downstairs to desk. Also hard to adjust room temp for AC to cool down room.
October 28, 2013
Rated 5.0 out of 5.0 by wenhayashi Great hotel to stay
Excellent hotel. Rooms were clean. Staff were great. They go above and beyond! My husband and I stayed at this hotel as it was close by Disneyland and was convenient location for places to eat. There was a shuttle to Disneyland that was convenient. Concierge would help call and arrange shuttle to Universal Studio and the driver of the shuttle was also very thorough and looked after all his passengers to make sure they are comfortable and entertain us by introducing some famous places as he drove along the way. I left my hat on the shuttle and hotel staff was trying their best to track down the driver and retrieve my hat. It was a sentimental hat as my husband bought it for me. It was our anniversary and the hotel gave us a very nice card with all staff signature and 2 drink vouchers to the restaurant. That was a very nice gesture! All in all, Staff was always smiling and friendly and ready to provide services to their Clients. One thing I hope can be improved is the shuttle to Disneyland. I found out that the last shuttle would run one hour after Disneyland closes which was a bit inconvenient if you wanted to have supper after at Disney Downtown. Perhaps adjustment can be made to have the last shuttle operate when Disney Downtown closes? Just a suggestion :)
October 23, 2013
Rated 5.0 out of 5.0 by DJAM5 Great location, good accomodations!
Great location. Surrounded by restaurants. Shuttle to Disneyland was on time and convenient. Room clean and spacious. Morning buffet delicious. Bar drinks a little high but plenty of other places to go. All and all our experience was great. We would return.
October 23, 2013
Rated 5.0 out of 5.0 by JJMM1 Conference and disney visit
Had a very comfortable stay at the Crowne Plaza. Came for a conference and stayed for the week. The bed was very comfortable and room was quiet. Was upgraded to top floor, and was glad to have mini-fridge. Staff was friendly.
The Disney shuttles operated very reliably. Spent 3 days at Disney and found it easy to go back and forth mid-day to hotel on the longer days.
One minor note was that parking lot filled up on a Saturday evening due to multiple events in the hotel banquet space. Easily found parking on street that night.
October 16, 2013
Rated 4.0 out of 5.0 by CoolMat Good service, beautiful room, cozy bed.
Greatly enjoyed our stay. Was very relaxing. Loved the room color and decor.
October 13, 2013
Rated 5.0 out of 5.0 by 59Jackie59 Excellent hotel within close proximity to everything.
A wonderful place for a conference and a vacation. Sparkling clean hotel and wonderful amenities, just steps to everything you could need. Loved the Keurig's in the rooms and the food was delicious!
October 10, 2013
Rated 2.0 out of 5.0 by DavTina Nice hotel...beds horrible.
We loved the location and the look of the hotel.....except for the beds! The bed was very uncomfortable and you can tell that the mattresses were old. We complained about the bed the moment we got to our room and called the front desk but the front desk person said that all the beds are the same. :0( The second night, we asked another guest and they stated their bed was comfortable. So we went to the front desk to complain, so they gave us another room to try out the beds, the beds were the same! Stiff as a board! We actual checked our early because my husband couldn't be comfortable.
October 9, 2013
Rated 5.0 out of 5.0 by Tophall Fabulous weekend
Wanted a weekend getaway with wife. Close to Disneyland but not over run with kids. This is the place. Very quiet and extremely happy. Restaurant was excellent and not over priced. Breakfast was one of the best. I will stay here again.
October 7, 2013
Rated 3.0 out of 5.0 by Becky40 Left behind
Internet is a joke. Buffered the whole time. Shuttle was never on time. Came and left whenever. Never followed the schedule.
October 6, 2013
Rated 5.0 out of 5.0 by KATHY0063 Everything at this hotel was great!
Best customer service I have received in a long time from a hotel. Staff is eager to assist you, very professional and friendly. I experienced this from front desk, housekeeping, maintenance staff....everyone! Ninth floor as very quiet, rooms modern, clean and very comfortable. 16.00 resort fee is fair as it includes parking and shuttle to Disney.
October 5, 2013
Rated 2.0 out of 5.0 by Mamadean15 Terrible sheets
Bed was ok, not real comfortable. The SHEETS!
Were the absolute worse that I have experienced !
Very rough, almost as if they were like the sheets
Used for incontinent people. I actually used a robe I
Brought to put on the sheets before laying down.
The room was ok otherwise, I did have to have maintenance
Come in to fix the TV. I also had to request for coffee that was
Not in the room, coffee maker was there but no coffee:-(
I won't stay there again!
October 3, 2013
Rated 2.0 out of 5.0 by GC25 Stay for visiting Disneyland
The hotel was nice, breakfast was expensive, and the shuttle was late. So after paying the resort fee, I was not impressed with the shuttle. The hotel staff was great, even after somoene put a do not distrub on our room, they came in and cleaned it. So other than the shuttle,. I would recommend this hotel.
October 2, 2013
Rated 5.0 out of 5.0 by Kutie Anniversary
Vicky was great. She was really helpfull. Place is really clean lots of restaurant around and local liquor and target across the street.. Great location
October 2, 2013
Rated 4.0 out of 5.0 by Pebbles60 Smell in sink in bathroom
The only negative about my stay was a smell in the water from the sink in the bathroom.
I told the front desk staff the day I departed and they said they would take care of it.
I had to call for the engineer because my television\ would not come on one night but it was taken care of quickly.
All and all it was a good stay and I didn't want for anything other than ice from the ice machine that was out.
September 30, 2013
Rated 5.0 out of 5.0 by Susan23 Great place to stay
We recently stayed at the Crown Plaza Anaheim while at a three day seminar. This is a beautiful property with close proximately to many tourist attractions and great restaurants.
Our only complaint were the bed sheets - they gave new meaning to the words "crisp white linen ". We joked about this with others from the seminar who experienced the same, in the hotels defense they were quick to change them out if you called housekeeping.
Overall I would be happy to stay at this location again anytime.
September 27, 2013
Rated 4.0 out of 5.0 by mel9300 Thank you Garden Grove!
What a beautiful property! The location is also great. We felt relaxed and comfortable. The staff was great.
Wish we could have stayed more than one night.
Until next time....
September 27, 2013
Rated 3.0 out of 5.0 by Cruzer7 Decent
Our overall experience was just average. Included in the resort fee is parking, but what you don't realize is that the lot is shared with another hotel. In addition, there are restaurant patrons parking there too and there's no guarantee you'll find a spot.
The staff at check in was friendly. We were given two water bottles and drink vouchers for being IHG members.
Our king bed room had a couch and fridge. The fridge was a plus but the couch had holes, it looked like they were cigarette burns. The bed sheets were horrible and the bed creaked. The sheets were stiff and super uncomfortable. Luckily we came back late and only needed only a few hours of sleep. We didn't realize that check out was at 12 so we could've stayed a little longer.
I would only stay here if you get a deal.
September 25, 2013
Rated 1.0 out of 5.0 by Kcipielewski Scary stains, lots of noise,confusion at the front desk!
This hotel is one of interruptions, scary red stains on the carpet, obvious fluid looking discolored stains on the extra chair in the room which we avoided. Additionally, the bathtub enamel was peeling off and the whole room didn't need straightening but a good dip into some bleach and disinfectant. Another avoidance is the "hot tub"' filled with 5 children below the age of 6 years old. My advice is to avoid room 211 with all that is within you and don't go in the hot tub unless you don't mind the urine rinsed pampers and kiddies.
September 25, 2013
Rated 5.0 out of 5.0 by tlcarvalho Crown Stay Sept 17
The hotel was very welcoming and noted that they are now part of a Rewards program I already belonged to. They made sure that this was recorded as a stay. The hotel accommodations were very good and better than some other hotels I have stayed at. The location was excellent for the event I had to attend that next morning and checkout let us stay long enough to make it in time.
September 23, 2013
Rated 5.0 out of 5.0 by echang914 Great service
Everything is satisfied except the bed and pillow are little bit too soft for me. I am still happy to recommed this hotel.
September 6, 2013
Rated 5.0 out of 5.0 by TracieLA Comfortable Room Plus Aroma Therapy
I arrived to my room late at night but still very wound up. I found the aroma therapy kit on the bed which made it easy to relax. The toiletry items also used aroma therapy, which was fantastic. The bed was very comfortable and I awoke refreshed and ready for my business meeting. The staff were friendly and accomodating. Overall, I had a great stay and would recommend this property to friends and business associates.
September 2, 2013
Rated 5.0 out of 5.0 by base Crown plaza
Excellent hotel, great area with great front desk staff like John,meggn and yadira,the service at the restaurant made this hotel extra special,only negative was the gentleman by luggage area with his outloud refuse to let me use a luggage car. I recommend this hotel a 100 percent. The best IHG recognition .
September 1, 2013
Rated 5.0 out of 5.0 by Nixandrei 4D 3N stay was worth it!
my family enjoyed our stay here. we rented 3 rooms. bed is very comfy the breakfast buffet was very good and a thumbs up for the shuttle service! just wanna comment about the pillows comfy but too small and not that fluffy! but overall we will come back here and recomend this place to family and friends!!!
August 29, 2013