Rated 3.9 out of 5 by 143
Rated 3.0 out of 5.0 by PCfromUC Good for family larger than 4. Really slow housekeeping services.
They have the room with 1 queen bed and a bunk bedroom. If you have a family of 5 with 3 kids, that would be perfect. The alternative is connected room which would not be available all the time. Check in was great as they hold the room for us even we were very late. The worst part is housekeeping efficiency. We come back one day almost 6pm and our room was not cleaned. It seemed they are just ready to clean it as the cart was outside. But the room was vacant from 9am in the morning until then. We just asked for new sets of towels and forget the cleaning since we want to have to room to rest.
August 4, 2013
Rated 1.0 out of 5.0 by tanked my experience at the Crown Plaza was horrible
I had the worst experience at the Crowne Plaza and would never stay there again. I am a rewards member as well. I had dirty towels, stained sheets and poor customer service.
August 2, 2013
Rated 5.0 out of 5.0 by Chrystal14 Great experience overall
Beautiful hotel. Beds were super comfortable. Favorite thing was the sanitary remote control!! Loved that!! Service was very friendly. Bar service was slow considering not very many people there. But overall great experience would definitely stay there again.
August 2, 2013
Rated 3.0 out of 5.0 by Jay111 Decent hotel but not what you expect from Crowne Plaza, needs to be updated
We arrived an hour after check-in had started and it still took us 35 minutes to due to the somewhat long line. I can't ever remember waiting so long anywhere else. The lobby and pool are are nice but the rooms need to be updated. The shower tile looks like it was installed in the '70's. The fake wood furniture was peeling and looked more like something from Salvation Army than Crowne Plaza. We had four table lamps in our room and none of them matched, nor did the end table That's not really a big deal but it gave the appearance that the room had just been thrown together. The bed was comfortable though. I had stayed at a nearby Holiday Inn Express the week prior and it was much nicer, seriously. I don't think that I'll be back to this Crowne Plaza anytime soon.
August 2, 2013
Rated 5.0 out of 5.0 by bballmom15 EXCELLENT SERVICE and GREAT ATMOSPHERE
We could not have been any happier with the full experience at Crowne Plaza. All the way from the price to the service received to the price! Awesome rooms as well! Parking NOT a problem at all and my husband has an oversized diesel truck!!
July 30, 2013
Rated 5.0 out of 5.0 by vouky My experience
This facility provided us full service and very easy way to see Disneyland. The staff from checkin to Bell Service were all polite and well informed. The restaraunt provided quick service at an affordable price. After travelling for 5 weeks in USA this was one of our better appointed and enjoyable stays.
July 24, 2013
Rated 4.0 out of 5.0 by SAM111 Excellent Service
Room 604, lamp shade beside table in corner had water stains on it. Light switch on night stand between beds is not secured with locking nut. Switch on desk light is broken and loose.
Sheets were heavily starched, never encountered this before.
Room temperature was to high, maintenance corrected once we informed them.
Staff was very helpful and friendly. We enjoyed the breakfast buffet, our granddaughter has allergies and the chef was very accomodating when cooking her breakfast. The pool was alot of fun.
We will return again
July 24, 2013
Rated 5.0 out of 5.0 by MrSanJoseCa55 Comfortable Atmosphere , Great service and outstanding staff
This is the place to lodge for any occasion , That's why I choose Crown Plaza Hotel. The service in the restaurant/café and the food is outstanding, the in-house gym and video game arcade is just another plus for the this hotel. the pool and spa is the most relaxing place to spend after a long day at the amusement parks. most of all the room service was excellent and the staff was great and always courteous and polite and very professional. I strongly advise anyone looking for a comfort place to stay choose Crown Plaza Hotel and you will know what I experienced. Thank You Crown Plaza for making my stay a very pleasant and relaxing vacation.
Yours Truly , Mr. San Jose Ca.
July 22, 2013
Rated 5.0 out of 5.0 by JOHNNY672003 SURPRISED
Though the beds can use some upgrading, the treatment me and my family received while we were there was amazing, I have never been made feel as important as they made us feel, being Priority members was a big plus, free Valet, free breakfast Buffets, I cant say enough on how all of the front desk employees treated us, they were all amazing and I would definitely stay here again.
July 22, 2013
Rated 5.0 out of 5.0 by hearigo2 Salt Pool
Enjoyed the salt water pool and the front desk staff was polite and friendly even used my name during check-in and other interactions. Lost points for service in two areas, when the bar and restaurant first opened in the afternoon, it looked like they all came to work late because they spent the next hour setting up instead of being set-up prior to opening. Also had a slow draining sink and even back-up during the day leaving residue film in the sink. I mentioned it the first day of my 2 day visit, was not resolve and happened again the second day.
July 17, 2013
Rated 5.0 out of 5.0 by Donn111 Good Hotel
I will recommend this hotel its good for family vacation.
July 16, 2013
Rated 4.0 out of 5.0 by Girl22 Nice room overall!!
The room was nice, comfortable and well maintained and the view was nice as well. Unfortunately, there was an issue with the tub drain and housekeeping staff did not always do a thorough job. Additionally, we consistently had to remind them to leave enough toiletry items and towels for four people.
July 15, 2013
Rated 5.0 out of 5.0 by CampFamily Great Family Friendly Facility
We booked this Hotel with our Priority Club points and even with the free rate,we were upgraded and treated as well as any paying customer. We were extremely satisfied and pleased with the Hotel, amenities and staff.
July 8, 2013
Rated 3.0 out of 5.0 by dse50 Surprised in Anaheim
I am a Platinum Member with IHG and a regular guest at the Crowne Plaza Anaheim-Garden Grove. However, it's been 3 years since my last visit/stay. I had always received top notch comfort and service during all of my previous experiences but was greeted this time with a long delay waiting for my room and a front desk clerk with textbook responses and no apparent interest in addressing the concerns and requests of one of their platinum member guests. I waited 75 minutes for our room to be cleaned after my arrival to check-in at noon. Although I had requested an early check-in I was confronted with textbook responses of "it's only a request and there is no guarantee..." Once the room was ready we found stiff and uncomfortable bedding not consistent with the Crowne Plaza mantra of comfort. I'll be staying somewhere else next time I travel to Southern California.
July 7, 2013
Rated 5.0 out of 5.0 by Easyofff Best Hotel around
This Hotel was perfect for me and my family, we choose this hotel because of his central location, 35 minutes from Hollywood, 20 minutes from Huntington Beach and 2 minutes from Disney, the staff on site were very accommodating with us, Penny the Manager was fantastic with us, as a Priority Club Member they provide us with free pass for the valet parking and a couple of free breakfast at the Hotel restaurant.
There a couple of dining option near the hotel, and a Target Store on the other side of the Blvd,
Only downside was the super slow internet connection in our room.
July 7, 2013
Rated 3.0 out of 5.0 by Lisa18 Comfortable room but guest service could have been better
The room was comfortable and clean. The room overlooked the pool which was nice. We weren't given an option of how many beds we needed, and since the hotel was booked they wouldn't switch us. It was difficult for 2 adults and 2 kids to all share one king size bed. The other issue we had was the last night of our stay. We came back to our room late and it was filled with the smell of marijuana that was coming through the bathroom vent from the next room. We contacted the front desk on two occasions, and were told a manager would be coming up to our room. We waited for over an 1 1/2 and the manager never showed up. I spoke with the day time manager the following morning and all I received was an "oh I'm sorry". For a 4 star hotel I definitely expect better service from the staff than that!
July 5, 2013
Rated 4.0 out of 5.0 by Dcperry Not so great parking
Most of the staff was fantastic. We were not very happy with parking. Valet parking was posted it was available until 11:00 pm. Twice we arrived back before 11 and there was no valet. Once he even looked at us and then left to go home. There was one small self parking behind the hotel near the dumpsters and a second one in a lot that appeared to belong to another hotel. Walking back was dark and didn't feel very safe. On the weekends, when they host functions the parking situation was worse. Location was easy to get to Disney.
July 5, 2013
Rated 2.0 out of 5.0 by scorpiogrrly HORRIBLE BEDDING & DONT WASTE YOUR MONEY AT THE RESTURANT
We stayed here from the 6/22-27. We stayed in an "executive level" room, the bedding was HORRIBLE. Felt like I was sleeping on rough sand paper. House cleaning came in while we were gone and simply made the beds and put some towels on the counter top. I had to set the garbage cans by the door in order for them to be taken out. I also asked for some coffee pods for the keurig coffee pot and I was brought only decaf...I had to call every morning and ask for coffee!
I stopped by the coffee shop located in the hotel and I was charged over $3 for jus ta black hot coffee! AND I had to add my own sugar and cream, for that price I would have walked to the Hotel next door and bought a Starbucks coffee and gotten a full service!
The food at the resturant is HORRIBLE, the drinks are WAY over priced, and the service is SLOW. The bartender was super slow at just pouring two shots of vokda.
The swimming pool lacked towels the entire time I was there, and the pool wasn't even that crowded!
July 2, 2013
Rated 2.0 out of 5.0 by marie1010 Calfornia Adventure
I was not thrilled with our stay at the Crowne Plaza Anaheim for several reasons. First, they do not have playpens for babies as other hotels now have, just small metal cribs that creak and groan every time baby moves. It was horrible for our baby girl! Also, our maid service was not great, just halfway made our beds and gave us fresh towels, no real cleaning or vacuuming that we could tell. In fact, in the hallway to the elevators, two pieces of paper stayed on the carpet for the last two days of our stay so obviously the hallways were not vacuumed either. Two floors have laundry facilities, but I would not use them as someone (guests or employees, I'm not sure) stole my brand new bottle of Tide in the time it took for me to walk to my room and back with my next load of laundry. We immediately alerted housekeeping and management, but they really didn't care, just made us pay $1.50 for a small box of Tide which only allowed me to do one load. There was a note on the laundry room door the following day that someone else had their shorts stolen, so I am not the only one to experience theft in the laundry room. Finally, the resort bus to Disney generally ran late and was overfull, with people actually standing in the isle on the way to and from Disney, which seems dangerous and maybe illegal. And the bus drops you off way far from the park entrance. If I ever went back, I would spend a few more dollars and stay at a nicer place.
July 1, 2013
Rated 5.0 out of 5.0 by FajardoFamily Quiet and relaxing
We stay here 4 nights while visiting Disneyland and I have to say we are glad we stay at the Crowne Plaza, the staff was helpful from the front desk to the cleaning staff. The breakfast buffet is great, my kids enjoyed it and so did we. The free shuttle to the parks is convenient, the place is surrounded by good restaurants. we recommend this place to anyone and we look forward to coming back in the future.
June 26, 2013
Rated 5.0 out of 5.0 by luckypw very nice property
would love to come back and stay. made our vacation much better
June 26, 2013
Rated 5.0 out of 5.0 by TheKings Best hotel in the Disney Resort area!
Our recent stay was excellent! This is our first choice of hotels when we visit the Disney resort.
June 26, 2013
Rated 1.0 out of 5.0 by garciafambam Uncomfortable Stay
Beds are rock hard, bedding is not soft at all. Toilet kept clogging. Disney desk closed two hours early so when we checked in we couldn't purchase our tickets until right before we left in the morning, which made us have to wait in a line for 20 minutes making us rush to the shuttle. Shuttle was always on time and the room had a mini fridge which helped keep my baby's milk cold (the only two Pros). I have stayed at cheaper hotels with a better experience. No matter how much cheaper it is, I will never book the Crowne Plaza again.
June 19, 2013
Rated 5.0 out of 5.0 by Park16 Great shuttle & comfortable room
My family spent 2 nights at this hotel while visiting Disneyland. The hotel provided excellent service and extra shuttles to accomodate guests late at night. We enjoyed our breakfast in the room by using the room service, and the food was delicious! We were able to store our drinks cool in the fridge in our room. The beds were comfortable, and the parking was not an issue for us. We found a spot right away and it wasn't that far to walk with 2 children. We would definitely come back here for another fun trip to Disneyland.
June 19, 2013
Rated 2.0 out of 5.0 by Beedy Hit and Miss
This hotel has a great pool area, and nice sized rooms. However some of the service staff was not as helpful as others, and the room smelled like wet dog.
June 19, 2013
Rated 5.0 out of 5.0 by RozG Quiet and comfortable
I am a business traveler and I was concerned that a resort hotel close to Disneyland would be full of families that are on vacation. It was, but I never heard one voice when I was in bed early every night.
The staff are the best. They do in fact know what customer service is and they exceeded all of my expectations. The management staff was also superb. They go way out of their way to make sure your stay is exactly what you need.
I will be back in Southern California in a few weeks and there is no question about where I will be staying.
June 19, 2013
Rated 5.0 out of 5.0 by Disneyland80 Wow
About all I can say is wow. It was so nice to wake up in a fluffy bed with nice cold ac and a clean room. Every day I left and came back to a spotless room sometimes only leaving for a few hours and poof.
June 18, 2013
Rated 5.0 out of 5.0 by KimS12 Such a great experience!
We loved this place! We went to Disneyland and stayed a couple days and even added an extra night just to relax. They had such friendly staff, great food, service, comfortable beds and clean rooms. Great location! The shuttle to Disneyland and Target across the street were very convenient. We would definitely stay here again!
June 15, 2013
Rated 5.0 out of 5.0 by bossy04 Great staff and great rooms
I stayed at the crowne plaza for 3 nights and was very happy with my stay. The rooms were nice and comfortable and the staff was nice and attending. I especially loved the cantina connected to the restaurant, it mad for a quick snack or quick dinner. I also loved the swimming pools! I loved how they had little cabanas to relax in and staff from the cantina would come out and ask if you wanted a drink from the bar. Overall very nice hotel. I would recommend to everyone and stay here again!
June 9, 2013
Rated 4.0 out of 5.0 by hrubino Great staff and accommodations
Great, helpful, friendly staff made stay very pleasant. Front desk went out of their way to ensure that we had adjoining rooms which was important to us. My adjoining room did not have a shower curtain but one was quickly brought up and installed. Beds were very comfy & loaded with plenty of pillows and nice bedding. Breakfast buffet was well stocked with ample choices of everything...very nice! Flat screen TV's were nice with plenty of channel options. Downside was parking as you had to park pretty far unless you were lucky to snag a close spot. Shuttle to Disney was prompt the 1st morning but had to wait the 2nd day for about 45 minutes:-( It was great to have Target and Walgreens across the street as well as Outback & Joe's Crab Shack...even though we didn't go there. Coco's was great for breakfast 2 mornings. All in all, great experience and would highly recommend for Disney families. It was nice to have the convenience of the ticket desk in the lobby, as well.
June 9, 2013