Rated 3.8 out of 5 by 45
Rated 4.0 out of 5.0 by KTFFF Slow Service, Comfortable Bed but very dry air
While the reservation office messed up our reservation and no reservation was in the system for the day we checked-in, it took some time, but we were checked-in. In my opinion, the service desk at the hotel should have put us at ease by immediately confirming that the hotel is not overbooked rather than having to wait until I asked the question after several minutes of waiting. It seems it took about 15 minutes before the confusion was cleared and we were finally given keys to our room.
The bed and pillows were very comfortable but the air was extremely dry, waking up several times as we very very parched. We were further delayed by having to call down for bedding for the sofa bed as there was none despite knowing my wife and I had 2 children with us to share a room with a King bed + sofa bed,
The children enjoyed your renovated salt-water pool.
December 17, 2013
Rated 5.0 out of 5.0 by TNTQc nice comfortable room
the room was comfortable, very big and the bed was very comfortable. We sleep very well. The bath was not top cleaned, but it was ok. Overall, we liked the experience and should come back. Thank you!
December 12, 2013
Rated 5.0 out of 5.0 by EtchGuy Good Service
This is actually a very nice hotel, albeit in an out of the way location.
If you want to be out every evening enjoying the bars & restaurants of down-town Ottawa, this is not the place for you. If however you are on a business trip & are intending on just using the facilities of a full service hotel, this place is great!
The room (901) was spacious & with the exception of one area where the vacuum cleaner obviously cannot fit, it was meticulously clean. Although this room is directly opposite the elevator it was actually quiet. Having an internal door between the entrance foyer & the bed room did make a big difference to keeping the room that quiet.
It was nice to see that the windows were clean, after all that is a nice view of the park & the river to look out on – the snow covered view is nice until you have to go out in it!
Many have previously moaned about the heavy blanket & sheets type of bedding that is common in most Crowne Plaza hotels – It was fantastic, I slept very well!
Breakfast is good, but could do better for what would be no real investment on the part of the management. (THIS IS A HINT!) The Danish pastries are of the same type as many hotels use, but were just taken out of the bag & put in the basket. Other hotels I have stayed in recently have picked up on the idea that if you warm, & keep them warm, these pastries go from being OK to being actually quite good.
What is it with the RULE that guests are not allowed to keep the pot of coffee on their breakfast table?????
Although I had a laugh about this crazy rule with the very nice lady serving the breakfast, she was adamant that only the hotel staff could pour the hot beverages – it is as if “Big brother” is watching them (I did not see any cameras though!) Luckily I checked out on Friday, there would have been a situation developing on the weekend where no one gets between me & my pot of wake-up juice!
There was a problem during my stay in that my laundry did not show up. After another day waiting, I went down to the reception & they sent someone off to hunt for it. Sure enough, a couple of hours later it was delivered to my room. I appreciate that the laundry charge was taken off my bill, this was a nice management decision. This level of integrity is seldom seen in hotel management; so this small gesture does go a long way in promoting this as a hotel that I want to do business with. For this trip I chose this hotel as my normal (better location) hotel was full. My allegiance has now been changed; I will be staying at the Crowne Plaza Ottawa for my future visits!
December 5, 2013