Rated 1.0 out of 5.0 by Jarmo air condition
I stayed 4 nights and suffered from a stuck nose and irritated throat every time I entered the room and through the nights. I could not adjust the air condition and only the last evening I was told that the air conditioning is not working and most of the staff are suffering from impaired breathing. I survived the last night by keeping the window open all night...
June 13, 2013
Rated 2.0 out of 5.0 by Bilko666 Disappointed in material quality
The staff was great. The exercise equipment in dire need of maintenance. The elevators (new) are horrible - seem cheap, didn't work reliably. The new rooms seem remodeled with 2nd tier materials. It takes 10 clicks to get the TV to work. It is very hard to lower the shade and darken the room because of the location of the pull string. And worst of all, both my wife 's and my key failed.. We got the standard (stupid) explanation. I question the owner's commitment in doing anything more than the bare minimum - read as cheapest - in making this hotel decent.
June 9, 2013
Rated 5.0 out of 5.0 by igor21 Great service
I have stayed regularly at this hotel for the past year and have always received excellent customer service, they are very friendly and professional. The only down side was the dated rooms, but since the new rooms have entered service I have had the privileged of always staying in one of them and they are very nice and comfortable. Highly recommended.
June 5, 2013
Rated 2.0 out of 5.0 by Rugby Expensive, old fashioned, good staff.
Only the attitude of the staff made the stay here tolerable. Old fashioned hotel in the middle of a noisy renovation. Everybody I spoke with had broken heating / Air Con in their room. Incredibly expensive even by the standards of Geneva. Average restaurant with average food which they seem to think is wonderful - I cannot imagine why.
I recently returned to the city for another four night visit and chose to stay elsewhere.
May 30, 2013
Rated 1.0 out of 5.0 by Traveller11 Avoid during reburshment
The hotel was incredibly noisy during the working day. The noise created by the ongoing refurbishing work was beyond inconvenient - it was downright unbearable.
In addition the air conditioning appeared not to be working. As a result the room was incredibly hot overnight.
April 25, 2013
Rated 1.0 out of 5.0 by Helmer42 Things to improve
I was given one of the renovated rooms, but was very disappointed. It looked very nice but that unfortunately was the end of positives. Top drawer was only half-way fixed and almost fell to my toes, room was hot like a sauna after day's worth of sunshine, there was no bottle opener for the complimentary mineral water. Minimal space to store your clothes (should I have traveled together with my wife we would absolutely not have had anywhere to hang our hats). Giant pillows were great when watching television but absolute horror when trying to sleep. In the morning I delivered a loose part, shower/bath thermostate, to the reception after struggling to wash myself. Do not remember when I would have had a worse experience at a hotel with some resemblance of respectability. Filled the feedback form with fury. :). Staff was friendly, though...
April 23, 2013
Rated 5.0 out of 5.0 by Herve Superb new rooms
The renovated rooms are really nice and very functional, front desk really friendly. Look forward to stay again in this hotel.
March 29, 2013
Rated 1.0 out of 5.0 by svtLondon Poor experience, do not stay if you have a busy business schedule
I stayed for a business visit, was allocated an old room (think 1980s) with no way of regulating the air conditioning, a shower head which was too low, very old amenities in the room (and an overall tired looking decor). All of this can be forgiven if it wasn't for the location next to the lift which disturbed me throughout the night. At 07:15 local time I was woken up by builders above me who started on some very loud building works. I had a very busy business trip and expected to have a modern well functioning room where I could work and relax and feel rested the next day to continue my very busy schedule, Instead I was exhausted.
March 26, 2013