Rated 3.3 out of 5 by 48
Rated 3.0 out of 5.0 by Guest1013 great sleep - once safely in my room
Nothing can detract from Crowne Plaza's location 5 min cab from the airport - and they even throw in a courtesy shuttle bus to make it easier. But their ongoing renovations make it a nerve wracking experience getting from the shuttle bus to your room; I arrived to find all the usual doors boarded up and found the temporary entrance only after seeing someone else find the half-hidden fresh-cut wooden door. There were no signs directing you downstairs to reception and I again had to rely on stalking fellow hotel guests to find my way through the tarpaulin and builiding materials. The reception staff were impeccable but, sadly, after a good night's sleep I found the breakfast staff to be unhelpful - after requesting the quick breakfast I was unable to upgrade to get an orange juice. Laughable now but almost got me angry at the time.
Let's hope the Royale Plaza complete their renovation soon, invest in someone to guide guests to reception & retrain their breakfast staff. Otherwise I'll be investing in longer taxi trips from the airport.
October 20, 2013
Rated 5.0 out of 5.0 by Howard54 New rooms are lovely and staff trying extra hard
I loved the rooms before the refurb, as it was a good example of the period and well maintained. A year since my last visit and just stayed in the new rooms. Relaxing decor, well equipped rooms and very comfortable bed and chairs. Just what you need after a flight or travelling. Good lighting, and new modern bathrooms. Everything is fitted to a high standard.
I am coming back, because it is so convenient for the airport/rail station. I often walked there, or caught the trolly bus number 10, although there a frequent shuttle. Grateful for the travel pass as public transport is good in Geneva.
Glad to see front desk staff I remembered from the last visit still
smiling as they pull out the stops to help guests still a bit confused by the tempory downstairs reception. Staff at entrance also helpful.
This hotel is good now, and as refurb/rebuild completes promises to get even better.
I did not mark the amenities, because I had no time to use them.
October 7, 2013
Rated 4.0 out of 5.0 by iweola comfortable rooms, good breakfast choices
I liked the rooms. The breakfast was a good choice too. No one bothered to offer me an IHG Reward Members club form to complete despite both the customers before and after me being offered the same. For that you have lost my patronage of the place
October 3, 2013
Rated 2.0 out of 5.0 by alpexpat Building site
Restricted facilities due to building, dust and noise.
Food pretty poor (under seasoned) and overpriced. Airport bus only runs from 6am, so had to walk to airport. Waited 35 mins for airport bus from the airport.
Irritable over stretched staff.
Renovated rooms are nice, but don't stay until its complete.
October 2, 2013
Rated 4.0 out of 5.0 by clempa Under renovation!
Convenient location and nice new refurbished rooms.
Wonder why there was no mention about the renovation in the email of confirmation!!
September 30, 2013
Rated 4.0 out of 5.0 by Mohammed789 Wonderfull stay
I staied an amazing night at Crown plaza and it was very exciting
September 26, 2013
Rated 5.0 out of 5.0 by mwho Crown Plaza Geneva
Overall, a great hotel experience.
The hotel rooms are very new, nicely decorated and clean, despite the renovation is going on ! So well done to the hotel staff.
Great location, the free airport shuttle was great !
Wi Fi was good too.
Nice one and will come back again.
September 6, 2013
Rated 4.0 out of 5.0 by Gab48 Wonderful Stay!
Thank you for making our short stay so comfortable. Even though the hotel was undergoing renovations this didn't impede on our stay at all. The hotel was perfectly situated and very comfortable.
August 30, 2013
Rated 3.0 out of 5.0 by richbo49 Trip to Geneva
I picked this hotel because I've stayed in a Crowne Plaza before in France so felt I knew what to expect. I also picked a hotel near the airport because I felt the hotels in central Geneva were ridiculously priced and rubbish value. The hotel reception was under construction which was an eyesore but the staff manning reception were lovely and seemed to cope with the conditions by smiling through it. There was some noise early in the morning which was a pain but at least they called me to warn me. The hotel has a bus stop right outside which allows you to catch a bus downtime which takes 20 minutes. This couldn't have been easier as you get a free travel card for your stay. I had room service one night and the food was lovely. My one criticism is that the rooms are not well sound proofed and I could hear other people in other rooms nearby....
August 26, 2013
Rated 5.0 out of 5.0 by Glady82 Nice hotel
A very nice hotel, the rooms are completely refurbished (great job) they still have the lobby area to finish.
But the most important asset of this hotel is the staff, the reception personnel were marvelous and tried to do there best in order to resolve my issues(Stephanie went beyond our expectations), Gael at the restaurant was also very helpful.
I will definitely come back when I will visit Geneva in the future.
August 18, 2013
Rated 5.0 out of 5.0 by RRPRASAD Great Place to Stay
Crowne Plaza is an excellent place to stay. In spite of the renovation work underway, I could hardly feel any disturbance. The management ensured that guests had no inconvenience. I wish them good luck with the renovation work.
The staff are extremely friendly, polite and helpful. They are willing to respond to requests and provide advice when south. They are non-intrusive and pleasant.
The rooms are well appointed with good facilities, especially the coffee and tea made available.
The shuttle service to the airport is very useful for guests.
July 10, 2013
Rated 2.0 out of 5.0 by stan1056 Over priced, no charm
We had to stay close to the airport for a very early flight. The price was more than 3x the sold-out Ibis (and other nearby hotels) but we figured we would treat ourselves to luxury. Wrong. The main restaurant was closed and the remaining restaurant was about what the Ibis offers. Service was poor (the staff person seating us bordered on surly). The atmosphere was...well, there was no atmosphere. Food was expensive and portions (very) small for the price. The room itself is small, but adequate. We were greatly disappointed that at such a ridiculous price we received in return what is essentially just an upscale Ibis.
July 10, 2013
Rated 5.0 out of 5.0 by Chamonix Excellent stay
We stayed one night and it was very good stay for us. Our flight to Geneva was late 20:30 but we found hotel shuttle bus right away which took us to the hotel. Chech-in was very smooth and the room
was nice and clean. We could slept well because we did not have noises.
Breakfast was very nice. More importantly, the person at the front desk, Mr. G. Arredondo, (spelling not sure) helped us tremendously in finding out where to catch SAT Shuttle bus to Chamonix and making reservation for us. Very excellent stay.
July 9, 2013
Rated 5.0 out of 5.0 by Allexiod Nice experience visiting Geneva Crowne in June
I am a frequent visitor of this Crowne Plaza hotel, that provides an awesome view to the mountains and planes taking off to different places in the world, but no noise reaches the room, where you are in.
Refurbishments have practically come to the end, and everything has become calm and lighthearted in the violet spectrum of re-designed rooms.
In situation, where there were no available irons in the hotel, attendants helped me to iron my shirt free of charge, that happens very rare in other places.
Attention of personnel is great!
Hope to come back here soon!
July 5, 2013
Rated 3.0 out of 5.0 by HotelGuest123 Needs More Soundproofing
The renovated rooms were very comfortable and nicely appointed but, despite a recent renovation, there was little soundproofing which meant I was awakened every morning at 6am by the sounds of departing aircraft.
July 1, 2013
Rated 1.0 out of 5.0 by Jarmo air condition
I stayed 4 nights and suffered from a stuck nose and irritated throat every time I entered the room and through the nights. I could not adjust the air condition and only the last evening I was told that the air conditioning is not working and most of the staff are suffering from impaired breathing. I survived the last night by keeping the window open all night...
June 13, 2013
Rated 2.0 out of 5.0 by Bilko666 Disappointed in material quality
The staff was great. The exercise equipment in dire need of maintenance. The elevators (new) are horrible - seem cheap, didn't work reliably. The new rooms seem remodeled with 2nd tier materials. It takes 10 clicks to get the TV to work. It is very hard to lower the shade and darken the room because of the location of the pull string. And worst of all, both my wife 's and my key failed.. We got the standard (stupid) explanation. I question the owner's commitment in doing anything more than the bare minimum - read as cheapest - in making this hotel decent.
June 9, 2013
Rated 5.0 out of 5.0 by igor21 Great service
I have stayed regularly at this hotel for the past year and have always received excellent customer service, they are very friendly and professional. The only down side was the dated rooms, but since the new rooms have entered service I have had the privileged of always staying in one of them and they are very nice and comfortable. Highly recommended.
June 5, 2013
Rated 2.0 out of 5.0 by Rugby Expensive, old fashioned, good staff.
Only the attitude of the staff made the stay here tolerable. Old fashioned hotel in the middle of a noisy renovation. Everybody I spoke with had broken heating / Air Con in their room. Incredibly expensive even by the standards of Geneva. Average restaurant with average food which they seem to think is wonderful - I cannot imagine why.
I recently returned to the city for another four night visit and chose to stay elsewhere.
May 30, 2013
Rated 1.0 out of 5.0 by Traveller11 Avoid during reburshment
The hotel was incredibly noisy during the working day. The noise created by the ongoing refurbishing work was beyond inconvenient - it was downright unbearable.
In addition the air conditioning appeared not to be working. As a result the room was incredibly hot overnight.
April 25, 2013
Rated 1.0 out of 5.0 by Helmer42 Things to improve
I was given one of the renovated rooms, but was very disappointed. It looked very nice but that unfortunately was the end of positives. Top drawer was only half-way fixed and almost fell to my toes, room was hot like a sauna after day's worth of sunshine, there was no bottle opener for the complimentary mineral water. Minimal space to store your clothes (should I have traveled together with my wife we would absolutely not have had anywhere to hang our hats). Giant pillows were great when watching television but absolute horror when trying to sleep. In the morning I delivered a loose part, shower/bath thermostate, to the reception after struggling to wash myself. Do not remember when I would have had a worse experience at a hotel with some resemblance of respectability. Filled the feedback form with fury. :). Staff was friendly, though...
April 23, 2013
Rated 5.0 out of 5.0 by Herve Superb new rooms
The renovated rooms are really nice and very functional, front desk really friendly. Look forward to stay again in this hotel.
March 29, 2013
Rated 1.0 out of 5.0 by svtLondon Poor experience, do not stay if you have a busy business schedule
I stayed for a business visit, was allocated an old room (think 1980s) with no way of regulating the air conditioning, a shower head which was too low, very old amenities in the room (and an overall tired looking decor). All of this can be forgiven if it wasn't for the location next to the lift which disturbed me throughout the night. At 07:15 local time I was woken up by builders above me who started on some very loud building works. I had a very busy business trip and expected to have a modern well functioning room where I could work and relax and feel rested the next day to continue my very busy schedule, Instead I was exhausted.
March 26, 2013
Rated 5.0 out of 5.0 by Topbloke Very Good Stay
New refurbished room was clean, bright and very well finished with good facilities. Beds were extremely comfortable !! Bathroom also very clean & Modern. Staff very friendly and helpful.
Breakfast was very good selection and again staff very attentive.
Free shuttle bus to and from Airport/Hotel together with Palexpo every 20 mins.
Free Geneva travel card (ask at reception) number 10 bus takes you into town and waterfront approx 10-15 mins from bus stop just outside hotel.
Location is very good for expo with very good transport links around town and offers very good value for money for Geneva.
I Would definitely return and recommend this hotel based on my stay.
March 12, 2013
Rated 2.0 out of 5.0 by Pluim55 VISIT SEMINAR IN GENEVA
The staff are very friendly and helpful and I am sure that when I return next year it will be lovely to stay at the Crown Plaza however
had I known that the hotel is in the middle of remodeling and building 2 extra floors I would not have booked and prepaid to stay there. at 07:15 AM the drilling started and continued till 06:00 PM.
The interior of the new rooms is pleasant , bed comfortable. However a folding rack for the suitcase is missing which means you have to step over it most of the time. The bathroom does not have a separate shower which I can imagine for elderly people can be a problem climbing in/out of the bath tub to have a shower. The room does not have a separate toilet, it's in the bathroom.
The restaurant was very good , the breakfast buffet was ok but rather expensive for what it offers.
February 19, 2013
Rated 3.0 out of 5.0 by Pauser General
The cordial courtesy of all staff encountered was most pleasant and much appreciated. I was in room 137 for 3 nights and the room will benefit from the current renovation of the hotel. I suggest that the new beds be higher from the floor: the present ones are very awkward for anyone who is tall!
I expect that when renovation is complete, the Overall Experience and Room and Comfort, Atmosphere and Ambiance, all will improve. For example, construction noise during daytime hours will end.
February 10, 2013
Rated 5.0 out of 5.0 by Arod My stay in Janauary 2013
Front desk was extremely helpful and knowledgable. They seemed to be prompt and attentive.
The refurbished rooms are great - well lit, modern, and most important: excellent new beds that are firm (yet not hard as brick but just right). Nice flat screen TV. Quite a drastic (and welcomed) change in comparison to past.
Real good breakfast. Good in-room dining menu. I suggest eating at bar though (as they have the same menu).
I was able to get around perfectly with bus 10 to airport or taking hotel shuttle to airport and taking other buses or train. Very convenient.
If there is one area that could be better is that I am Platinum Priority Club member. As Platinum, all other Crowne Plaza hotels typically extend a free drink at the bar per night during my stay. CP GVA only provided one free drink for my eleven day stay.
Thank you CP GVA!
February 10, 2013
Rated 4.0 out of 5.0 by MBV1 It's an OK place to stay near the aiport
The refurbishment work isn't finished yet but at least the parts they've done have resulted in well-lit corridors (if anything they are too bright) and nicely-done rooms. Of course they are as small as they always were but the furnishings are nicer and the bathrooms have decent fittings.
The airport shuttle service starts a little late at 6am which is just a bit too close for comfort if you have a 7am intercontinental flight. It is not possible to walk to the airport from the hotel so the only real alternative is an expensive taxi ride.
January 31, 2013
Rated 5.0 out of 5.0 by JaimeP Bathroom
My only complaint is with the bathroom as follows:
- Need privacy - transparent door
- Door very hard to open
- Tub needs a step to get in, specially to get out - too high
January 17, 2013
Rated 5.0 out of 5.0 by Arayer Nice Hotel
- The hotel is under renovation but the new rooms are fabulous, the hotel will become in my opinion one of the most beautifull hotels in Geneva.
- A very good location
- Great staff
January 8, 2013