Rated 4.2 out of 5 by 275
Rated 3.0 out of 5.0 by Nicsanddoug Comfortable one night stay
We arrived early evening as attending a gig at the Hydro, the Reception staff could've been a bit more welcoming & smiley but otherwise efficient.
We were allocated a room on the 7th floor and it was fairly large and suited our needs, the bathrooms however are showing their age and could do with a refurb.
We didn't make it to breakfast so couldn't comment but did have a late night snack which was ordered and promptly gratefully received!
Check out was again efficient but felt a tad impersonal as the member of staff referred to us as a 'sale' and we were now being closed off........
I would stay again if we needed to for location but overall felt there may be better hotels in Glasgow.
November 17, 2013
Rated 4.0 out of 5.0 by nursemurray Great location for the Hydro
Very nice and comfortable Hotel.Excellent location for concerts at the Hydro,Armadillo and SECC. Service was very slow in main bar area food took over 1 hour to arrive then when it did arrive I had to wait anther 20 minutes to be served drinks.Not really sure what caused this as the area did not appear very busy.Staff were very friendly and helpful.Not a large selection for dinner but enough options to satisfy all tastes I would imagine.Breakfast was very good with excellent selection.Overall I would have no hesitation in using this hotel again and would recommend it to my friends and family.
November 16, 2013
Rated 5.0 out of 5.0 by philT Relaxing weekend
quick check in nice room good meals great staff my thanks to Donald on reception Kevin and Gemma club lounge we had a great time thanks.
November 15, 2013
Rated 2.0 out of 5.0 by Disappointed69 Booking
I recently booked a double room online. Having booked in upon arriving at my room I discovered that it was a twin room. I rang the deputy duty manager to ask to be moved to a double room and was told that as it was a standard room booked that was no guarantee of getting a double, and that there were no double rooms left in the hotel. I checked back online to discover that I could in fact book a double. If this is the level of customer care that is deemed to be appropriate for a 4 star hotel then I shall ensure that I sleep elsewhere in future.
November 13, 2013
Rated 5.0 out of 5.0 by KFS33 Excellent Hotel - would definitely recommend
Fantastic hotel. Great location next to the Clyde and The Hydro/SECC. Room was excellent with a fantastic view of the Clyde. Ample parking. Food and service very good. Will definitely return.
November 13, 2013
Rated 4.0 out of 5.0 by silv01 clean room and great breakfast
Could not fault the room very clean and had every thing that you would need. The breakfast was outstanding and the staff were very helpful
November 13, 2013
Rated 5.0 out of 5.0 by SarahG56 Perfect stay in an ideal location
This hotel would always be my first choice when visiting Glasgow.
November 12, 2013
Rated 5.0 out of 5.0 by Jan942 Janice 942
Very Clean , Cosy soft furnishings . Everything you need for your stay provided in your room . Slept well comfy clean bed . Breakfast excellent best choice something for everyone . Facilities within Hotel good . Friendly Helpful Staff . Lady in gift shop very helpful . Gifts very reasonably priced
November 11, 2013
Rated 2.0 out of 5.0 by sbfr123 Not Crowne Plaza Standard
Except for tussel involving a room service charge in addition to the tray charge which seemed to be arbitray and was later removed nothing was horrible but not up to what I have come to expect from this brand. It ws just so-so and okay for a couple of nights but would not choose this property again
November 11, 2013
Rated 3.0 out of 5.0 by Lochleven2 Mid week Stay
You can't beat the location for the 3 main entertainment arenas , but our stay was none the less average . Our check in was slow , the room was cold on arrival (November) . The receptionist had us booked in for room only when we'd paid up front for room and breakfast , so annoying we had to have the details sorted . Our breakfast was ok , but mixed in quality , with rock hard black pudding and cold scrambled eggs , the remainder being fine .
With so much on their doorstep , they should not take custom for granted , as Glasgow has copius amounts of hotels and taxis are really cheap , which considering guests have to pay an additional mandatory £6 to park , staying in another hotel , with a hassle free taxi to the 3 auditoriums is a good option .
We had a drink at night around 11pm , only one as the bar servers face said it all , they wanted home ..so we went to bed ..
November 11, 2013
Rated 4.0 out of 5.0 by jds17uk Short But Pleasant....Great Staff
I rarely provide feedback and should do it more often!!!! I had a quick stop over and only arrived at the hotel about 18:30. I wasn't addressed as a platinum member and was asked for my priority club members card :-s
Saying that, I was upgraded and put on the 16th floor with access to the club lounge. Frank (Tiffany), who was on duty, was very affable and really made my evening. He was always working the room making sure everyone was comfortable and had a drink. The views, ambiance and customer service provided ensured a relaxed and friendly atmosphere.
I can't comment on the rest of the hotel as I had to be on the road about 04:00 and only saw reception, the club lounge and my room. However, I'm looking forward to staying again in the not too distant future.
November 7, 2013
Rated 4.0 out of 5.0 by FWAEG Enjoyed our stay but the booking system was poor
Booked on line for family break of 3 nights - when we arrived our booking was not on the hotel system. Staff sorted a room and we thought all was well. Went to breakfast first morning and we were not on the system as having booked breakfast - we had to get proof or our booking to show at reception.
One other issue when we booked meals one night - of a party of 6 all ordered together the final meal didn't arrive until the other five were virtually finished.
Overall we did have a good stay and the location was good for families looking to visit the nearby science and transport museums. Just a couple of issues on the booking side that should have been avoided.
November 3, 2013
Rated 3.0 out of 5.0 by GraemeT Not worth the money
Hotel room was OK, nothing special. Room was too warm and air conditioning was so loud it prevented me from sleeping well. Bar menu very disappointing for a four star hotel and prices very high. Drinks prices very high. We could have paid less to have a better experience elsewhere.
November 2, 2013
Rated 5.0 out of 5.0 by Anniegrrrrr Excellent accomodation
Easily accessable, comfortable, clean and excellent service. Very good for access to SECC.
October 30, 2013
Rated 4.0 out of 5.0 by MarkIX A title for a quick review of a hotel
We had an over night stay with dinner bed and breakfast and were very pleased with the whole experience. Nice clean room with wonderful view over the Clyde. Very friendly staff, and great service and food in the restaurant.
Only complaint was that the room was a bit too hot, and the air conditioning a bit too noisy to get completely comfortable, but that done little to sully an otherwise lovely stay.
October 30, 2013
Rated 5.0 out of 5.0 by JMAC1977 great setting on the river .Crowne plaza staff as good as always
As above really. As a regular user of your chain you really go the extra mile to say thanks with the honoring of requests. Couldn't fault the place, staff or food.
October 28, 2013
Rated 1.0 out of 5.0 by Ken72 Several Problems at this Crowne Plaza
Previously we had given Crowne Plaza Amsterdam South 5 stars (see my tripadvisor review), so we anticipated a similar enjoyable stay at this Crowne Plaza. Unfortunately this was deﬁnitely not the case.
Problems started at reception when booking in. I had assumed that having booked a suite rather than a club room as we had in Amsterdam we would have free wiﬁ. Wrong - and we were emphatically reminded that Crowne Plaza hotels are individual separately managed entities.
Still we thought as we had booked a suite (we had two grandchildren with us) it was still going to be a comfortable stay. Wrong - I list the problems in order of time sequence.
1. I had difﬁculty ﬁnding any way of stating we wished a quiet room on a high ﬂoor, when booking on the Crowne Plaza IHG website. I therefore phoned twice directly to the hotel (after eventually ﬁnding a local call phone number which the website omits as it also omits an email address). Unfortunately despite this we were given a lower ﬂoor. Although to be fair it was quite quiet in the hotel.
2. We found our room had not been set up for 4 people as we had stated on our booking. I ﬁrst noted missing towels and complained. Then we noted we were missing toiletries, mugs, bottled water, biscuits etc. At various stages we got supplies of these items after complaining a few times. I was also given free wiﬁ.
3. The next great disappointment was the children's sofa bed which hotel staff made up. On going to bed the children found the bed springs poking into them uncomfortably. We managed to alleviate their problems by putting a blanket and bath towels over the mattress. Interestingly Crowne Plaza has a leaﬂet "Sleep Advantage" which states the beds have a "deeply indulgent" mattress topper. I asked next day which beds this applied to. No satisfactory answer was given although one housekeeper suggested it was only available on request. At least a better mattress appeared for the children on the second night.
4. In our king bed next door we assumed we would get the same comfortable sleep as we had had in Amsterdam Crowne Plaza. Wrong - the bed was not very comfortable. I checked with the duty manager the next day if the mattress cover I showed him on our mattress was what they described in their leaﬂet as "deeply indulgent". He agreed that he would not describe it as such. I attach a picture of the mattress cover which I would estimate as possibly one quarter of an inch thick.
5. We assumed the Executive Lounge would be a similar size to the Amsterdam hotel. Wrong - it's quite small so you need to make sure you get there early for breakfast. Make sure you ask for what you require as food etc is quite limited, although, if asked, staff will get more. One male staff member was helpful in assisting you gain maximum enjoyment from what is provided.
The conclusion is one needs to make sure one is clear what you are getting when booking a Crowne Plaza hotel. One cannot assume having stayed in one you will enjoy your stay the same in another Crowne Plaza. It would seem this Crowne Plaza feels able to rely on its location close to the SECC, BBC and Science Museum to keep customers coming.
October 28, 2013
Rated 4.0 out of 5.0 by Elliegrace48 Great trip to Glagow
Travelling with my teenage daughter to see the Jessie J concert at the new Glasgow arena we booked to stay at the Crowne Plaza.
The location is fantastic if attending a concert as it has a walkway direct from inside the hotel into the arena.
We were greeted by a very friendly young man on reception, who welcomed us and chatted as he checked us in (great customer service).
We had a room on the 5th floor with a view of the river and the science museum, 2 double beds, very clean and all the facilities we needed.
The bathroom was a bit tired and could do with a refurbishment, I would prefer a walk in shower to a shower over the bathtub that threw water all over the floor, and the hook on the back of the bathroom door had fallen off. But for one night it was fine.
We had a sandwich in the bar on arrival, excellent service and good food and breakfast next morning was a serve yourself buffet that had something for everyone.
If you are going to a concert I would recommend this hotel.
October 27, 2013
Rated 5.0 out of 5.0 by g11cem Another great night at theCrownPlaza
Although the hotel rooms are in need of renovation they are still clean and comfortable.
A special thank you to Frank in the Exutive Club Lounge. He was so attentive and kept our spirits high.
October 24, 2013
Rated 5.0 out of 5.0 by RosieG Great place to stay
My husband and I stayed for a weekend as we were attending a gig at the Hydro on one off the nights so we had a pre show meal, it was excellent and very reasonably priced, then it was just a very short walk to the Hydro. I went to the pool and spa and found it very relaxing as the time I picked it was very quiet. I would definitely recommend it.
October 21, 2013
Rated 3.0 out of 5.0 by sammieM64 Different
Been a few times but the more i go now the more that it seems a little scruffy. Just seems to TREBLE prices when big acts are on, at the Hydro/ Secc ...... and not really classy to what it used to be. Maybe consider other accomodation next time....
October 18, 2013
Rated 4.0 out of 5.0 by V8city Bedroom needed updated
Hotel was nice and the food was good, location was ok for what we needed.
Bedroom was tired looking and needs updating , pillows where at best bad. Both myself and partner had sore necks, and a bad sleep with .
October 16, 2013
Rated 5.0 out of 5.0 by StevieH1 Great for that special overnight stay.
Bedroom really comfortable and furnishings made it a delight to spend time in room. Staff very friendly and helpful. Food excellent.
October 16, 2013
Rated 3.0 out of 5.0 by Lightworker33 Could do better
Carpet room stained bath too small to lie in mould on shower curtain and thought having to pay six pounds for parking was money grabbing especially since my husband is in a wheel chair and requires his car to get out
October 15, 2013
Rated 5.0 out of 5.0 by jimw2013 superb experience
first time at the crowne plaza and we had an excellent time from the friendly check in clerk to the room and the bar staff ,will return.
October 15, 2013
Rated 5.0 out of 5.0 by Si124 Excellent hotel
My wife and I stayed here for 1 night to attended a concert at the new hydro, hotel was really good room perfect with great view and service was first class would definetely stay there again really enjoyed it can't fault anything.
October 10, 2013
Rated 5.0 out of 5.0 by Hillpark80 Great weekend
Stayed after a concert nearbye, highly recommended Hotel.
October 8, 2013
Rated 1.0 out of 5.0 by Craig68 Misleading Information and cold soup
Not what I expected from a Crowne Plaza Hotel.
We paid I felt a good sum of money to stay at this hotel as a wee treat for tickets to the new Hydro.
It is very convenient in its location , but is in desperate need of a good bit of re-investment in the decor of the room, certainly in the one we were in.
We paid for dinner, bed and breakfast and found on checkin that you get a budget of £23 per person for your evening meal.
The meal we found was not from the menu but from a buffet type setup. The soup on arrival was cold so I asked the waiter to take it back, on his return the soup was still cold, so decided against putting it back again as this can be seen as an insult and contents could be added!
The buffet part was ok and desert was very good.
The bill however still doesn't make sense even when I got to speak to duty manager, the £23, does not appear to come into play!!
Could not sleep well as the hotel appeared to be keeping horses on the same floor. Air Con was very loud also making it difficult to sleep with it on.
This place will not be my first choice in the future.
October 8, 2013
Rated 4.0 out of 5.0 by Mac63 Fleetwood Mac
We stayed here last week after the Fleetwood Mac gig at The Hydro (which was excellent!) and the location can't be beaten for anyone going to the SECC, Armadillo or Hydro.
The staff make this hotel - some of the best and friendliest I've ever met in a hotel anywhere.
Parts of the hotel (like our bathroom) could do with a refresh but we had a comfortable stay and thought the prices for accomodation, food, and drinks were reasonable.
The only slight negative is that our "standard" room had twin single beds and because they were fully booked we couldn't be moved to a double - so at bedtime we had to "Go Our Own Way"!
October 7, 2013
Rated 5.0 out of 5.0 by Lambchop88 Very comfortable
Stayed here before but this time I have rated our experience as excellent. The bed was soooo comfortable and the quality of the bedding was luxurious . The only fault was we tried to call room service 3 times before we eventually got an answer, they said they were very busy as lots of people ordering room service after a gig - perhaps make soup and sandwiches available I dining room after gigs! The club lounge is very relaxing and quality of snacks are high, although something other than nuts that are wheat free would be a considerate touch. Will definitely stay again.
October 7, 2013