Rated 4.2 out of 5 by 417
Rated 5.0 out of 5.0 by Lainniepops Fantastic yet again
Stayed in Crowne Plaza to attend a concert at SSE Hydro - right on the doorstep. All staff were superb throughout our stay. Dining was excellent. Room was stunning with a breathtaking view over the river Clyde. Have stayed in this hotel a couple of times previously and look forward to staying here again in the near future.
June 9, 2014
Rated 5.0 out of 5.0 by Paulb777 Very happy
I was upgraded and this is the high service I have come to expect wit IHG
June 9, 2014
Rated 1.0 out of 5.0 by Ante12 Fire alarm discuption
I would like to be compensated for the missed night sleep and how this made my following business day terrible difficult. I was exhausted and ahd to struggle through having not had any sleep.
I would appreciate some compensation for this situation. Whilst unfortunate left me severly affected.
June 8, 2014
Rated 5.0 out of 5.0 by Mallie another pleasant stay
Enjoyed a 5 night stay at the end of May'14 hotel staff were excellent ,service in bar and restaurant very good , excellent breakfast with a wide choice to chose from, also good bar menu club room had "the best coffee/hot chocolate" I have ever tasted from a machine, had quite a few during my stay .Drinks and nibbles served from 5.30pm till 8pm wine and beer only' no spirits though this didn't bother me, husband certainly enjoyed a few glasses of red wine
We were in suite number 601 we have stayed in a suite before so knew what to expect and wasn't disappointed, only small complaint was that the carpet in the sitting area was a bit grubby, lots of stains, other than that another very nice stay, and we will be back
June 7, 2014
Rated 4.0 out of 5.0 by RoyAM Reasonable hotel which is handy for concerts
The hotel was good, clean room although carpet was "well used" and could do with changing (room 12/19)
Terrible noise from 6am onwards, squeaky doors and noisy cleaning staff, okay I guess if you need to be up early.
This location is excellent for SSE Hydro concerts although a bit over priced for what you get.
Clean room, clean bed & sheets, clean toilet & towels and that's what I look for.
June 7, 2014
Rated 3.0 out of 5.0 by ferretpossum Great Room/Friendly Staff/Weird Room Service
So we booked an Executive room which had great views and was a good size, neat and clean. The large bed was extremely comfortable and the air conditioning kept us cool.
Then there's the food service. Which is just odd. The choices are ok, but the hours are strange. We called down for a sandwich at midnight and were told this couldn't be done because only some food items were 24 hours as the chefs had gone home.
Okay, this makes sense - but you need chefs for a sandwich? Even odder when we were told what the 24 hour food choices were - chili con carne, chicken piri piri...? So you don't need chefs for those, right? Oh well, we made do with coffee and the room service guy offered to bring us biscuits which was nice.
Then there was breakfast. You order this via the card on the back of the door. We clearly marked "2 guest" on our card and made our choices in 2 separate columns on the card. But breakfast arrived all on one plate, heaped up, including both the vegetarian & non-vegetarian options.
We only got charged for one breakfast, so I'm not sure whether to call that one a win or not. So great room, nice hotel - but the room service people need to get their act together!
June 7, 2014
Rated 4.0 out of 5.0 by AmandaR88 good stay
Was unaware of the closing times at the spa facilities as the email only stated Mon-Fri times and felt rushed to get out. I was also woken up by another door slamming in the middle of the night. Check in staff were polite and helpful and the breakfast was lovely. The room was clean and we'll presented so overall a good pleasant stay and I will happily be returning to stay at the hotel.
June 5, 2014
Rated 5.0 out of 5.0 by Scotsbob Week-end break
Stayed two nights when attending Eagles concert at Hydro. Great room next to club room which was convenient for breakfast in mornings and a few glasses of wine at night..great canopies.
Only problem was air conditioning a bit loud..
Also as a club member we should have free car parking!!!
Hope to visit again soon..
June 5, 2014
Rated 4.0 out of 5.0 by AlexAnne Enjoyable Stay
We would recommend that anyone going to the SECC or Hydro stay here its a lovely hotel, connected to the SECC you have no parking issues and can stroll internally to the venue. Rooms very comfortable and clean. Staff polite and friendly and the food is lovely. We have stayed several times and will be back.
June 5, 2014
Rated 5.0 out of 5.0 by Eagles2014 Excellent hotel
From checking in to checking out, our stay was of the highest quality. The service we received from all members of staff was excellent. Rooms were more than comfortable, clean and bright. Public areas were light and airy. Loved every minute of our stay.
June 4, 2014
Rated 4.0 out of 5.0 by GlobtrotterMike Frequent Visitor to Glasgow Crowne Plaza
Have stayed at this hotel on many occasions and in general always had a great time, staff were professional, attentive and hospitable.
Whilst some of the rooms are showing signs of general wear and tear the hotel are on a continious programme of upgrades. Sometime staff seem a little stressed when concerts are on at Hydro and SECC so Management Staff need to be cognisant of this and provide cover accordingly. Think Executive Club lounge is quite basic and would suggest a review of provisions should be carried out (canopies and wine in particular of poor quality).
All in all always have a pleasant stay whether in a standard room or a suite, the staff can make of break a hotel
June 3, 2014
Rated 4.0 out of 5.0 by Jayden6 Fantastic staff but needs some upgrading
Stayed for one night with my grandson to go to the science museum. Perfect site for that. OVerall stay was fabulous but was a bit disappointed with our room. The bathroom was so depressing - dark brown wallpaper that had seen better days, a rusty bin and a light missing over the sink area. The room was very clean, as was the bathroom but just showed signs of old wear and tear. Could not get the temperature right and there were no instructions in the room as to how to programme it. Swimming pool was a bit disappointing too as it is obviously in need of some TLC too. Loads of hair in the shower area and as the shower cubiclles were on a slope if not standing directly under the shower, I was on a slippery slope washing grandson's hair! Main areas in the hotel are lovely though and the service and staff cannot be faulted.
June 2, 2014
Rated 5.0 out of 5.0 by how757 GREAT STAY
Had a wonderful stay for two nights. Stayed on business but upgraded to a family room to bring along the wife and two children. Check in was efficient and friendly. Lovely room. Restaurant was fantastic with brilliant food at a good price. The bonus of children being able to dine free at IHG was well received and lovely meals were provided for the children and adults alike. Restaurant staff were great, engaging and attentive. Reception staff were fabulous and the young Polish lady on reception is a diamond – very funny and great with guests, especially children – her personality is infectious! The air conditioning in our room was very noisy at night and the room too hot with it switched off – this is the only slight negative in an otherwise perfect stay. This hotel is fantastic.
June 1, 2014
Rated 5.0 out of 5.0 by Reidzer Lovely mid week stay
Great hotel with friendly staff and very comfortable bed.
Had meal in restaurant and was very good
Hotel was easy to find off the motorway.
Would definitely stay again.
June 1, 2014
Rated 4.0 out of 5.0 by Deborah23 Rooms to warm
Very nice hotel beds good ,but rooms to warm even with A/C on full ,hotel needs to sort this out. Good choice for breakfast .Drinks prices high.
May 31, 2014
Rated 4.0 out of 5.0 by Mond59 A good hotel
This is a good hotel with great staff who really do want to help.
I used my points to stay on this trip and well worth it.
The main foyer has been revamped and looks better, now the bedrooms should be the focus especially the bathrooms as they are tired, nothing wrong with them as they are clean and have all of the required items just need to be brought out of the seventies.
Would not hesitate to use this hotel again.
Final comment, fantastic value breakfast!
May 28, 2014
Rated 4.0 out of 5.0 by CatherineP Concert at Hydro!
Excellent location for SSEC, Armadillo and Hydro. Well sign posted offf motorway so easy to get to. Hotel was comfortable and clean - we had a twin room with a view of the "SQUINTY " bridge and the Clyde.
Would definitely use again for business and/or pleasure.
May 26, 2014
Rated 4.0 out of 5.0 by Shaky Shaky
Rooms nice but the restaurant was excellent as was staff , really enjoyed our stay
May 26, 2014
Rated 5.0 out of 5.0 by garthu excellent location for hydro,service 1st rate
A bit biased,as I was staying there for attending the prince concert,so the hotel would have to be a disaster to get less than 5 stars!
Joking aside customer service was stunning all requests made by me prior to check-in an onwards were met wherever possible service was maintained even during a busy check-in with system issues,all the way through check out. Public areas are fresh and clean.
Rooms can be warm,and bathroom decor is not to my taste but that is really the only issues I had, but would be chulish to mark down for this.
I usually stay at another IHG hotel when I'm in Glasgow,but this is my second stay here now,first time was for a previous event at the hydro, it is a bit out of the way for the city centre but it is now a serious contender for all future stays in the city.
May 26, 2014
Rated 5.0 out of 5.0 by mcg123 Excellent service
Another excellent stay. Frank, and a new star Gemma, made for a superb club lounge experience.
May 23, 2014
Rated 5.0 out of 5.0 by PAMELA 24/7 Really good sleep
I had an excellent stay at the Crown Plazza in Glasgow. Will definately be back.
May 23, 2014
Rated 4.0 out of 5.0 by TK64 Perfect for visit to hydro!
We managed to get checked in early. Reception staff were very polite and helpful. Room was nicely decorated. Clean white crisp bedding and a comfortable night sleep was had. We were attending a concert so it was perfect for our needs. Breakfast had everything we needed only thing let it down was the waitress. Think they need more training on customer service. I would have no hesitation staying here again.
May 22, 2014
Rated 5.0 out of 5.0 by alz6300 Fantastic hotel
Staff were great, room clean and comfortable, location fantastic and overall brilliant weekend
May 21, 2014
Rated 5.0 out of 5.0 Great Staff, Service and Atmosphere
I am a regular visitor to Glasgow and out of the hotels available choose Crowne Plaza Glasgow as my hotel of choice. The hotel has a good location for the SECC and Hydro. The rooms are of a good standard with good views. The service is good, and the staff at all levels are very polite and helpful. The Manager runs a good hotel and has his finger on the pulse of what is going on in the hotel and the community, and is approachable. The facilities are good with Meeting Rooms, Gym and Swimming Pool. I like staying here and feel I can relax when I am away from home, and after a long day of work or travel.
May 21, 2014
Rated 5.0 out of 5.0 by Bryan6 Over night stay
Hotel was very nice staff were really helpful
Room had amazing view food was excellent
When't for massages and swim both were really good
May 20, 2014
Rated 3.0 out of 5.0 by how757 OK STAY
Nice hotel but a few disappointing niggles. Check-in was ok if a little slow despite being a IHG Gold member. Made my way up to the 11th floor and room card did not work. Suspect the reception lady didn’t programme the card correctly! Dragged myself all the way back to reception with luggage and back to 11th floor and success this time! WIFI code did not work and had to ring for another. Air con was so noisy it had to be switched off to sleep! Booked a wake- up call for 7AM that didn’t arrive. When checking out – hotel could not locate bill-back details and took about 15 mins to search – very annoying when I was on a tight schedule. At this stage I could not be bothered to mention my missing wake -up call and claim a free stay as promised by advertisements on the wall behind reception for failing to fulfil the wake- up call order. Suspect the error was due to the same staff member who failed to activate the room card. This is a nice hotel for business or pleasure but poor check-in, check-out, air con issues and wake- up call issues made for a poor experience overall compared to normal high standards.
May 17, 2014
Rated 5.0 out of 5.0 by weesheila Welcoming staff
I visit this hotel a few times when going to shows and always find staff so helpful and welcoming and nice
May 12, 2014
Rated 1.0 out of 5.0 by Mr Big Room stank of smoke and found ashtray full of cigarettes
Booked a suite and couldn't believe how dirty the room was found an ashtray full of used cigarettes and the toilet was not clean!! Couldn't believe the horrible state of the leisure facilities won't be rushing back!
May 9, 2014
Rated 4.0 out of 5.0 by Johnr54 Very good customer service on reception.
Offered complimentary breakfast when I arrived tired after climbing Ben Nevis for charity. Very friendly & helpful.
May 7, 2014
Rated 4.0 out of 5.0 by Mandgdunbar Great service
I took my niece to Glasgow for her first shopping trip and stayed at the Crown Plaza. It was very comfortable and we had a fab time.
Only thing was we had to pay for WiFi, which was a bit disappointing.
May 7, 2014