Rated 4.2 out of 5 by 419
Rated 5.0 out of 5.0 by Deggsyp First Stay
First time I've stopped in this hotel and a Crowne Plaza and I wasn't disappointed.
The staff were very friendly and attentive and a warm welcome was provided, prompt check in & check out
The hotel didn't appear to be that busy the night I stayed so maybe a reason for the speed of service but I'm not complaining.
Will stop here again, good location and a very good breakfast to start the day.
July 8, 2014
Rated 5.0 out of 5.0 by supermaramu Excellent hotel
Good quality exec rooms with plenty of amenities.friendly service. Excellent views from higher floors. Taxis easily available from outside hotel. Well stocked Executive Club. Very good IHG Plat recognition. One of the best CP I have been to in UK. Recommended.
July 7, 2014
Rated 3.0 out of 5.0 Customer Service Let down
We arrived at 3 :15 pm and the room was not ready as the hotel was busy. We were told it would be take about 15 minutes so while we waited we could have a free drink at the bar and when the room was ready we would be notified. 45 minutes later we still had not heard anything so I went back to the check-in desk. I found that our room had been ready for a while as our room passes were sitting there for pick up. On entering our room we found that our bags had not been brought up, so I rang customer services. The hotel staff member who delivered our luggage to our room prattled on about service and basically waited to I gave them a tip. Our room was on the club floor so we decided to go to the Executive Lounge. As the check-in staff had not inform us to its location I looked around the room for the Hotel information booklet but was unable to find one, so had to contact the front desk for the information. The Lounge itself would have been fine had it not been so tiny. It is the smallest lounge by far that I have come across . It felt uncomfortable and quashed, as a lot of people had to stand due to the size of the room and lack of seating.
July 4, 2014