Rated 4.5 out of 5 by 71
Rated 5.0 out of 5.0 by SteadyTraveler Leaving you impressed
These premises are well maintained and the staff is very friendly.
The attached restaurant and bar makes it extremely convenient to unwind after a long day and the gym satisfies the average workout.
The free breakfast buffet at this location is a step up from similar hotels and the coffee station out front is a nice addition.
I’ll certainly be making this hotel a favorite when in town.
November 8, 2013
Rated 5.0 out of 5.0 by MN13 Great Experience altogether
Great customer service
Comfortable room and complimentary eve bar
November 3, 2013
Rated 2.0 out of 5.0 Shuttle service & front desk
When asking about using a shuttle service told multiple times to take a cab. Unless, you are with Weaton college they could care less. When I asked to be contacted by The manager told OK, but he won't be in until 8AM. Front desk staff are very unhelpful. We would have had to reserve the shuttle to Metra station a year in advance. Hotel over sells itself. Spent $60 dollars on cab fares going to Lombard Metra station.
Never contacted by Manager. My wife needed a 6:45 am shuttle could never help with request.
Rooms and bathrooms are small / beds are a little stiff.
*The manager Carlo? Never contacted us to discuss our displeasure.
October 26, 2013
Rated 2.0 out of 5.0 by Notwinning Poor Record Keeping and Billing
No concern for arrangements made in advance for payment. They pretend that no one gave explicit instructions on billing for wedding guests whose room was paid for in advance.
October 17, 2013
Rated 4.0 out of 5.0 by oldiesroadtrippers excellent staff and great indoor pool
excellent overall but for mature Uk tourists a bit too far out from Downtown. Shuttle service good but of limited use to us as we were there at times it did not operate thereby involving us in several cab fares to/from Metro and that proved a bit unreliable too.
Staff were great though and would recommend highly if the situation met with your requirements.
October 16, 2013
Rated 5.0 out of 5.0 by Mocha23 Exceeded expectations!
Gorgeous place within while rather non-distinct externally. Bright, lovely rooms with open lobby! Just stayed one night but fantastic location, rooms, service, and value! Crowne Plazas continue to surprise me and delight! Highly recommend this location!
October 5, 2013
Rated 4.0 out of 5.0 by zilly A very pleasant stay
The staff is very courteous and very professional. The front desk was very accomodating and the stay was very pleasant. Will stay again the next time.
October 2, 2013
Rated 5.0 out of 5.0 by JonzBoyz Beautiful Gem of a Hotel in Lombard
I recently stayed in this hotel for my high school reunion. So not only did I enjoy the beautiful room and lovely interior, but the ballroom and outside patio was perfect for our group needs.
We also spent some time in the bar, and though I thought the drinks were very overpriced, the bartender was friendly and the atmosphere was nice.
I would definitely stay here again. I hope they have a hot tub next time. ;)
October 2, 2013
Rated 5.0 out of 5.0 by Marden Enjoyable stay
Very nice, clean and comfortable rooms and beds. We had a wonderful dinner at the restaurant. The mini deserts were delicious. The pool area is beautiful. The pool was very clean and we enjoyed swimming in it. Would stay here again and recommend it to others.
September 25, 2013
Rated 5.0 out of 5.0 by Gail51 Nice ambiance and great food
This was my second stay at the hotel and I will return! The lobby and room decor is nice and well maintained. I like the central air in the rooms and rooms are clean and comfortable. I especially like the restaurant Glen Prarie. The food and drink are exceptional and many items are gluten free or can be made gluten free, including desserts, which is a huge plus for me given my allergy. I wish they would open another restaurant like it near my home in California!
September 23, 2013
Rated 5.0 out of 5.0 by lulubee Very welcoming and relaxing!
The ambience is excellent with beautiful decor in lobby and rooms. The pool is wonderful. Excellent restaurant. Be sure and get the corn flake crusted french toast. Any of the Eggs Benedict are great too. Will definitely return.
September 19, 2013
Rated 4.0 out of 5.0 by Wheatonmom13 Very clean and comfortable hotel
Rooms very clean and updated. Very nice hotel for the price! Only complaint is they do not have in room movie rental and when change channels there is a long delay. Otherwise a good place to stay and the staff have always been very friendly and helpful.
September 5, 2013
Rated 5.0 out of 5.0 by AnotherBusinessTraveler2 Home away from Home
I have stayed at this hotel may times over the last lear and have always had a great experience. The staff is always nice and very helpful. The rooms are well kept and always clean.
September 4, 2013
Rated 5.0 out of 5.0 by Miamymor Great Experience at the Crowne Plaza
Stayed one night at the hotel after a day at the zoo. We chose this location as we have friends in the area. The front desk staff (Jodie) recognized me as a Platinum member immediately. She also had left a message on our room voice mail making sure that if we needed anything to let her know. We didn't need anything but that was a nice touch. Had breakfast the next morning where the service was good and the food was too. We will be returning for certain.
August 28, 2013
Rated 5.0 out of 5.0 by Nats1837 Comfortable, relaxing and friendly
I had a great stay at the Crowne Plaza in Downers Grove and I have already recommended both the hotel and the restaurant to friends. The staff was friendly, the food was delicious and the free shuttle service was very convenient and made my stay in the area not just possible but also fun because I could take the shuttle to my meetings and to the Morton Arboretum and the mall.
August 27, 2013
Rated 5.0 out of 5.0 by SE99 Enjoyed breakfast buffet. Quiet and comfortable beds.
Clean room, quiet, comfortable beds. Enjoyed breakfast in the dinning room.
August 22, 2013
Rated 4.0 out of 5.0 by FrequentTraveler1019 Business Trip 2013
Stayed at this hotel one night in August 2013. The lobby is beautiful and the rooms were nicely decorated. The in-door pool looked amazing, but did not have time to enjoy it. The staff was helpful and the on-site restaurant was excellent. Overall the hotel was above average.
August 21, 2013
Rated 5.0 out of 5.0 by Maggie57 Awesome Customer Service Experience
Service at this hotel goes over the top to make the guest feel at home. The rooms are wonderful and the free cocktail hour with snacks is so welcoming to a weary travelor. The staff work hard to make you feel at home going as far as bringing a cookie with an invitation to the cocktail hour to your room on your first night there to be sure you don't miss out. They worked hard to accomodate requests and breakfast is wonderful. I will stay here EVERY TIME I am in the area. Thank You!
August 16, 2013
Rated 5.0 out of 5.0 by xbcutie02 Great Experience
I was looking for a nice hotel to have a little get a way, I thought the location and hotel looked good. I was so impressed with the hotel staff and the room was amazing. It was very modern and clean. I plan on booking another getaway soon. If you need a place in the area for the value I think its a great deal
August 16, 2013
Rated 4.0 out of 5.0 by GandP2 Nice pool area
We did enjoy the stay at Crowne Plaza. Grandchildren and Great Grandchildren enjoyed the extra hours available for the beautiful pool area. The adults enjoyed happy hour. Just would have liked a free breakfast buffet. Very expensive for feeding nine people! The free shuttle was nice. Just one complaint the first time my husband and I checked in after a long day driving. We had to wait a half hour for a luggage cart. The girl at the desk knew we were upset and I think finally told a manager. He finally found one for us after I started carrying things in, because my husband has emphysema . We stayed for a total of five days and would come back.
August 15, 2013
Rated 1.0 out of 5.0 by Cristeliga Will Not repeat
Carpet in the elevator and aisle was smelling bad, as wet.
Bathroom was too small, and note that the taller of us is 5p7 and 178 pounds. We have remarked some moisture in the ceiling.
August 14, 2013
Rated 5.0 out of 5.0 by Rockhound14 Top Notch Accomodations
Fantastic from top to bottom Gorgeous rooms, great staff, beautiful area. You won't be disappointed!!!!
August 9, 2013
Rated 4.0 out of 5.0 by NoseStillWorks Good value
Recently stayed at this hotel while visiting Wheaton. Staff was friendly. Room was nice, slept well. Was not impressed with breakfast offerings. Overall experience was still very positive. I was there for sleep not for breakfast.
August 4, 2013
Rated 4.0 out of 5.0 by BbyDoc Not on Weekends?
I hate to be one of those guests that complain about things when I don't get something I have come to expect. However, it really through me for a loop when I checked in at the Elite desk and I was promptly told that they do not do that on the weekends. I was not greeted as a Platinum Elite member (or a goodie bag in the room), but I can get over that. Granted, I usually do most of my travel during the week but this caught me off guard. I shrugged it off, but it bothered me when the young gal at the desk said my rooms were not ready (even though I called ahead of time for a 2:00pm check-in). She did say the rooms were reserved so she accommodated me the best she could by getting the paperwork out of the way. Then the big let down for most people in the hotel that night, the pool was closed. I will agree that it was not the front desk's fault in anyway, and I am not sure when it closed but I was never told this earlier when I was there (I confirmed it was closed all day to balance the chemicals). It was open the next morning is my children forgave me. Overall, it was an ok experience, lots of little things that can be tightened up for customer service, which I have come to expect from this ICH group. I would stay again, hoping my experience would be different.
August 4, 2013
Rated 5.0 out of 5.0 by GORILLA1942 CLEAN AND COMFORTABLE
VISIT CHICAGO, KIDS, 2-3 TIMES A YEAR. WILL STAY AGAIN. WAS THERE FOR A WEDDING AND ENJOYED MANY FAMILY MEMBERS ALSO STAYING THERE. ALL HAD A GREAT TIME.
August 2, 2013
Rated 5.0 out of 5.0 Great Night Auditor
The lady working the front desk was great. She was very polite and respectful.
July 30, 2013
Rated 5.0 out of 5.0 by emptynest enjoyable stay
I enjoyed my stay at the Crowne Plaza very much. I had to extend my stay and the staff were very helpful both on the phone and in person.
The hotel, room and pool were very clean. (I usually don't swim in indoor pools because of the humidity and lack of cleanliness. I used the pool quite a bit here.)
Even though the hotel was full on a number of nights during my stay, you wouldn't have known it because it was very quiet.
I will be staying here again when I return to this area.
July 29, 2013
Rated 3.0 out of 5.0 by mikec17 Nice Place
Liked the hotel itself, very nice pool area and room was very nice. I like more control over the room's A/C when I stay at a hotel, unfortunately this was not the case here. The hotel's lounge was too expensive, bartender was nice enough but $7.00 a pint for craft beer is to much. The server for breakfast the next morning never mentioned there was a buffet, would have been nice to know and could have saved me some money.
July 25, 2013
Rated 5.0 out of 5.0 by bill0987 Helpful Front Desk
Misha at the front desk was very pleasant and professional.
July 23, 2013
Rated 5.0 out of 5.0 by Komega19 Excellent, as usual
I "try" to stay at this propoerty every time I am in town (monthly).
July 22, 2013