Rated 5.0 out of 5.0 by Wendy2 Comfortable Bed and Excellent Service.
I felt this was such a wonderful experience that my roommate and I definitely want to go back. It was a comfortable clean room and the staff were simply wonderful.
January 6, 2013
Rated 5.0 out of 5.0 by BBrown0705 Great experience
Great room and service. Great food. I will stay again.
January 6, 2013
Rated 5.0 out of 5.0 by PLHFlorida Surprisingly chic and comfortable hotel
I found this hotel to be over my expectations when I booked it for a business trip. It is beautifully remodled and the atmosphere is very nice and relaxing. The bed was super comfortable and the restaurant on property was exceptional. I look forward to staying here again.
December 7, 2012
Rated 5.0 out of 5.0 by TommyD19 Best food in Town
Had dinner with friends and it was the best food ever- espresso rubbed pork, duck confe, fresh pasta, and mac and cheese to die for!
December 4, 2012
Rated 4.0 out of 5.0 by Robert6644 Clean, comfortable, and convenient
If you are needing to be out in the western suburbs of Chicago, this is a great place to stay. It is convenient to the highways, local eateries, and has a reasonable rate. The only problem I had was related to trying to get work done in my room late in the morning, and unfortunately they were doing major (LOUD) construction work next door in the next room. Obviously not an every day occurrence, but the hotel was great otherwise.
November 13, 2012
Rated 3.0 out of 5.0 by Babe8717 Disappointed
I booked the hotel because it said there was a whirlpool, no there wasn't. Also the hot buffet breakfast that we paid extra for in the price of our room was barely luke warm. Had it been hot it would have been great. The wait staff both in the bar and restaurant were not very attentive at all. We never did get the drinks we asked for at breakfast and although the bartender did pour my drink he left it sitting on the back bar for over ten minutes until I asked him for it.
November 8, 2012
Rated 5.0 out of 5.0 by skylar Excellent pet policy.
Thanks for allowing our Westie to stay with us. The room was very comfortable and clean. Really appreciated the grassy area adjacent to pool area for the dog, and good sound proofing of the rooms, she maybe woofed once in two nights! With everything else going on (funeral), the peace and quiet of the room was soothing.
November 8, 2012
Rated 5.0 out of 5.0
by Oldsmoboi Very well done!
This hotel clearly has gone through a nice renovation recently. The pool is amazing. I was upgraded to a king room with parlor and couldn't have been happier. The bathroom came with both a tub and a glass/granite shower.
Very happy here, this will be my new hotel when I'm staying in the area from now on.
October 15, 2012
Rated 2.0 out of 5.0 by Charges99 Room Very Nice
used credit card to pay, but debit card still on hold 5 days later
October 12, 2012
Rated 4.0 out of 5.0 by Goga Very good hotel, room with issues
The hotel look great, clean and modern look,
Room smelled like a smoking room, staff quickly aromatized the room but did not eliminate de odor.
Bathroom was small with issues with free space and closing door.
September 22, 2012
Rated 5.0 out of 5.0 by mrc123 CLEAN! COMFY! AWESOME!
I would highly recommend this hotel! It was very clean and nice and updated! We ordered room service and had one of the best burgers I've EVER had, top notch! Staff is incredibly friendly in a very genuine manner!
August 25, 2012
Rated 5.0 out of 5.0 Absolutely Great and Comfortable
I didn't know what to expect, we just booked a hotel outside of Chicago and crossed our fingers. As we pulled up, from the moment we entered the lobby, we knew it was a great choice. We were only in for a more fufilling suprise as we got a key and entered the room....WOW...amazing decor, comfortable bed, it was more than what we expected, we plan to return to this property often, next time taking in the gorgeously decorated restaurant. The staff was more than accomodating and friendly...you will enjoy your stay...
August 20, 2012
Rated 5.0 out of 5.0 by Grateful great experience
The staff at the Crowne Plaza in Glen Ellyn/Lombard was wonderful. We stayed there 3 days while we were without power due to a terrible storm. We had our dogs with us (they are a dog friendly hotel) , they were understanding and sympathetic to our situation (and many others who were there due to the same situation) . Jodie at the front desk was so kind and polite - even under the stress of having a hotel that was 100% booked and many customers checking in at the same time)
I would definitely recommend it to others,
July 16, 2012
Rated 4.0 out of 5.0 by Mistercellophane Escape from Heat
The recent heat wave and power outages caused me to reach my last nerve. If it wasn't for the friendly service, air conditioning and pool, I might have gone over the edge. Thanks for all your courteous service and quiet.
July 11, 2012
Rated 5.0 out of 5.0 by flyereagle Sehr schönes Hotel
Auch wenn man Krank ist, wird man von allen Mitrabeitern unterstützt , sei es duch Getränke die auf das Zimmer gebracht werden und bei der Suche wo der nächste Drugstore ist.Es wird auch nach dem befinden gefragt.Sehr höfflich Mitarbeiter, selbst wenn man etwas anderes zum Frühstück haben möchte, wird versucht diese einzurichten.Das Esssen im restaurant kannman nur empfehlen.
July 11, 2012
Rated 2.0 out of 5.0 by Soccer4 Hotel Staff Experience
Not sure if you have been informed about some incidents that happened at your hotel on Saturday, Apr 28. The below is a small synopsis:
On Saturday night your hotel hosted a sweet 16 birthday party. Doing the event one of the teenagers attending the party was in the lobby/front desk area sitting on the couch drunk and sick. All while this was going on the parents (chaperone's) for the party were sitting in the area and not attending to this young man but instead some fellow party goers where supposedly taking care of the situation. I observed this individuals condition and proceeded to alert your front desk clerk that the young man was drunk about to "throw up" all of the area. Obviously, your front desk clerk didn't care or didn't know what was going on until I alerted her. At this time she proceeded to tell the security guard to get the young man a bag which happened to be just in time. Well that didn't work because the bag burst and "vomit" started leaking out of the bag on the floor. This caused the entire lobby area to smell "VERY" bad. No one on your staff seemed to think the area needed to cleaned and disinfected until I informed them that the lobby was stinking. They proceeded to try and clean it....which didn't work. All doing this time the chaperone's didn't think it was an issue. To make matters worse I am not sure if you were also aware your hotel was hosting numerous young kid soccer teams (age 8 to 14). The kids from my daughters soccer team and several other teams had to witness this entire incident which I think is TOTALLY unacceptable. Well the drama at your hotel didn't end with this incident.
At approximately 1100pm we were awaken by noise outside of our room. Outside in the parking lot was 50+ kids fighting. I proceeded to call the front desk to ask if they knew about the fighting going on in the parking lot. The desk clerk was TOTALLY unaware of this incident and her response was "no..I didn't know that...maybe I should go check on what is going on". Again TOTALLY unacceptable. Doing the time of my call we heard police sirens and the kids all started running. Again unacceptable.
The bottom line I am making with this email is my stay at your hotel was awful and I have stayed in numerous hotels around the world as a member of the United States Air Force and as parent during numerous soccer tournaments. This by far is the worse stay I have EVER had at any hotel. To make matters worse only one person on your staff asked how our stay was and apologized for the incidents. None of the previous individuals I spoke with during these incidents apologized. I have stayed at other Crown Plaza Hotels and I know this isn't the atmosphere or image they would like displayed.
July 10, 2012
Rated 5.0 out of 5.0 by Shona Very clean rooms and linen, very comfortable bed, and excellent staff attitude, very friendly
I always prefer to stay at this location, depending on my business location, because it is very nice hotel, very contemporary exterior and interior, different from traditional exterior outlook and interior, and very conveniently located near the expressways, and on top of all excellent front desk staff, and very friendly.
I will highly recommend to anybody.
July 3, 2012