Rated 4.4 out of 5 by 68
Rated 5.0 out of 5.0 by janieBu Overnite stay
Check in time was a little long, because so many people, but the desk clerk made me feel extremely welcome and thanked me so much for my patience. She was a sweetheart.
Hard to find the address to plug into my GPS, but I persevered and found it.
June 28, 2013
Rated 5.0 out of 5.0 by Kathie67 Excellent service and restaurant is fabulous!
We have stayed at this property twice now and the staff has proven that the first stay was not a fluke. Both times we have had phenomenal service from the staff. We have eaten at the restaurant at the hotel both times and the food is amazing with lots of delicious choices. We took part in the Manager's reception one night and were made to feel welcome by everyone.
The rooms are very comfortable, clean and the new Sleep packs were a lovely addition.
I would highly recommend this hotel to anyone that is visiting the area.
June 18, 2013
Rated 5.0 out of 5.0 by KCKMIA Nicely remodeled facility
The pool is very nice! The rooms are clean, the front desk personnel were fast, knowledgeable and very pleasant. Our ONLY downfall was that two other hotel guests in the two rooms directly across the hall had young children who were screaming and yelling early morning. No reflection on the hotel, but if you are going to a property with young children, you should bring things to entertain them so you don't wreck it for other people. I have three, now teenage, children, who have traveled and stayed in hotels, we never would have disrupted another visitors stay.
June 14, 2013
Rated 5.0 out of 5.0 by Kathie1128 Great stay
Highly recommend this hotel. Great food and very clean.
June 10, 2013
Rated 3.0 out of 5.0 by JSLsr Cold Shower
We have stayed here frequently while visiting our daughter in college. Overall we enjoy this hotel. This visit, however, we had cold showers. When we complained we were told that they had a full hotel. ????
May 18, 2013
Rated 5.0 out of 5.0 by CJTJRT32 Most comfortable beds!
This hotel has the most comfortable beds I've ever slept on in a hotel. The restaurant is wonderful and I would recommend trying the spinach and goat cheese benedict, SO YUMMY! They also have a deal with a cab company to take you to downtown Chicago and bring you back for a flat rate (saving you about $70.00 round trip). Also try the Mexican food restaurant just up the street (forgot the name) but they are very delicious! The staff at this location are very polite and willing to help in anyway they can and it's a bonus that they have beer/wine and appetizers in the lobby every late afternoon. I will stay there again and would recommend it to everyone headed in that direction.
May 9, 2013
Rated 5.0 out of 5.0 by PBPS427 Wedding Celebration
We recently had our wedding ceremony and reception at the CP-Lombard Downers Grove. We had a reasonably complicated set of events due to the large number of people traveling from long distances and we couldn't be happier with the way the CP staff handled things. From the first days of booking the wedding to the day-of, we had an outstanding experience.
Our guests raved about the wedding food as well as the cuisine at the Glen Prairie. The chef was very accommodating, making several dishes that they don't normally have on the banquet menu (all of which were phenomenal). Sara and the rest of the events staff were on top of things and made sure our day was headache free.
May 6, 2013
Rated 4.0 out of 5.0 by Ken13 Excellent service.
Staff very professional and accomodating. Lunches provided to our team were of excellent quality. Food served at proper temperatures. Nice selection and staff kept product rotated. Beds were outstanding. Overall cleanliness was good.
Recomend this location highly.
May 6, 2013
Rated 5.0 out of 5.0 by D53066 Great Service
Within 15 minutes of arrival in my room, I received a call from the front desk asking if my room was satisfactory and if there was anything else I needed.
April 15, 2013
Rated 5.0 out of 5.0 by skylar Perfect location!
Thanks for the great weekend!
Excellent room service and FOOD!
April 12, 2013
Rated 4.0 out of 5.0 by Xixi Comfortable and Eco-friendly
My stay was very relaxing. The hotel is located close to the highway for easy access to the city. The restaurant on the premises was delicious. The pool area was absolutely relaxing and beautiful, but there is no hot tub/jacuzzi. The addition of this feature would be lovely. The price was reasonable, especially since there is no breakfast provided. Overall, a great experience!
March 30, 2013
Rated 5.0 out of 5.0 by Tomd19 Best kept secret in Downers Grove
I stayed at the Westin before and now that I have been to the Crowne hello.... The hotel makes you feel like one of the family and the restaurant is a road warriors treat. If you have a cleanliness problem - no worries here, its spotless!!!
March 13, 2013
Rated 5.0 out of 5.0 by Linda9999 Great Staff and Comfortable, Clean Rooms
The staff from check-in to room service to conference accommodations to check-out were warm, friendly and efficient. They employ several eco-friendly practices such as providing a bag for recyclables, filtered water and cups (vs. bottled water), the option to re-use your towels, etc. Room Service/in-house restaurant offered very palatable meal with elegant presentation. Many little extras added a special, caring touch - a basket of nice, tasty apples at the check-in desk, a homemade cookie in the room and a small packet of products to help you relax (foot lotion, facial product and mist). My room was quiet, clean and comfortable. Our conference accommodations were also very good from the service from the staff to the presentation and taste of the food. This location was very easy to find right off of toll road 355 and parking was plentiful.
January 30, 2013
Rated 5.0 out of 5.0 by Wendy2 Comfortable Bed and Excellent Service.
I felt this was such a wonderful experience that my roommate and I definitely want to go back. It was a comfortable clean room and the staff were simply wonderful.
January 6, 2013
Rated 5.0 out of 5.0 by BBrown0705 Great experience
Great room and service. Great food. I will stay again.
January 6, 2013
Rated 5.0 out of 5.0 by PLHFlorida Surprisingly chic and comfortable hotel
I found this hotel to be over my expectations when I booked it for a business trip. It is beautifully remodled and the atmosphere is very nice and relaxing. The bed was super comfortable and the restaurant on property was exceptional. I look forward to staying here again.
December 7, 2012
Rated 5.0 out of 5.0 by TommyD19 Best food in Town
Had dinner with friends and it was the best food ever- espresso rubbed pork, duck confe, fresh pasta, and mac and cheese to die for!
December 4, 2012
Rated 4.0 out of 5.0 by Robert6644 Clean, comfortable, and convenient
If you are needing to be out in the western suburbs of Chicago, this is a great place to stay. It is convenient to the highways, local eateries, and has a reasonable rate. The only problem I had was related to trying to get work done in my room late in the morning, and unfortunately they were doing major (LOUD) construction work next door in the next room. Obviously not an every day occurrence, but the hotel was great otherwise.
November 13, 2012
Rated 3.0 out of 5.0 by Babe8717 Disappointed
I booked the hotel because it said there was a whirlpool, no there wasn't. Also the hot buffet breakfast that we paid extra for in the price of our room was barely luke warm. Had it been hot it would have been great. The wait staff both in the bar and restaurant were not very attentive at all. We never did get the drinks we asked for at breakfast and although the bartender did pour my drink he left it sitting on the back bar for over ten minutes until I asked him for it.
November 8, 2012
Rated 5.0 out of 5.0 by skylar Excellent pet policy.
Thanks for allowing our Westie to stay with us. The room was very comfortable and clean. Really appreciated the grassy area adjacent to pool area for the dog, and good sound proofing of the rooms, she maybe woofed once in two nights! With everything else going on (funeral), the peace and quiet of the room was soothing.
November 8, 2012
Rated 5.0 out of 5.0 by Oldsmoboi Very well done!
This hotel clearly has gone through a nice renovation recently. The pool is amazing. I was upgraded to a king room with parlor and couldn't have been happier. The bathroom came with both a tub and a glass/granite shower.
Very happy here, this will be my new hotel when I'm staying in the area from now on.
October 15, 2012
Rated 2.0 out of 5.0 by Charges99 Room Very Nice
used credit card to pay, but debit card still on hold 5 days later
October 12, 2012
Rated 4.0 out of 5.0 by Goga Very good hotel, room with issues
The hotel look great, clean and modern look,
Room smelled like a smoking room, staff quickly aromatized the room but did not eliminate de odor.
Bathroom was small with issues with free space and closing door.
September 22, 2012
Rated 5.0 out of 5.0 by mrc123 CLEAN! COMFY! AWESOME!
I would highly recommend this hotel! It was very clean and nice and updated! We ordered room service and had one of the best burgers I've EVER had, top notch! Staff is incredibly friendly in a very genuine manner!
August 25, 2012
Rated 5.0 out of 5.0 Absolutely Great and Comfortable
I didn't know what to expect, we just booked a hotel outside of Chicago and crossed our fingers. As we pulled up, from the moment we entered the lobby, we knew it was a great choice. We were only in for a more fufilling suprise as we got a key and entered the room....WOW...amazing decor, comfortable bed, it was more than what we expected, we plan to return to this property often, next time taking in the gorgeously decorated restaurant. The staff was more than accomodating and friendly...you will enjoy your stay...
August 20, 2012
Rated 5.0 out of 5.0 by Grateful great experience
The staff at the Crowne Plaza in Glen Ellyn/Lombard was wonderful. We stayed there 3 days while we were without power due to a terrible storm. We had our dogs with us (they are a dog friendly hotel) , they were understanding and sympathetic to our situation (and many others who were there due to the same situation) . Jodie at the front desk was so kind and polite - even under the stress of having a hotel that was 100% booked and many customers checking in at the same time)
I would definitely recommend it to others,
July 16, 2012
Rated 4.0 out of 5.0 by Mistercellophane Escape from Heat
The recent heat wave and power outages caused me to reach my last nerve. If it wasn't for the friendly service, air conditioning and pool, I might have gone over the edge. Thanks for all your courteous service and quiet.
July 11, 2012
Rated 5.0 out of 5.0 by flyereagle Sehr schönes Hotel
Auch wenn man Krank ist, wird man von allen Mitrabeitern unterstützt , sei es duch Getränke die auf das Zimmer gebracht werden und bei der Suche wo der nächste Drugstore ist.Es wird auch nach dem befinden gefragt.Sehr höfflich Mitarbeiter, selbst wenn man etwas anderes zum Frühstück haben möchte, wird versucht diese einzurichten.Das Esssen im restaurant kannman nur empfehlen.
July 11, 2012
Rated 2.0 out of 5.0 by Soccer4 Hotel Staff Experience
Not sure if you have been informed about some incidents that happened at your hotel on Saturday, Apr 28. The below is a small synopsis:
On Saturday night your hotel hosted a sweet 16 birthday party. Doing the event one of the teenagers attending the party was in the lobby/front desk area sitting on the couch drunk and sick. All while this was going on the parents (chaperone's) for the party were sitting in the area and not attending to this young man but instead some fellow party goers where supposedly taking care of the situation. I observed this individuals condition and proceeded to alert your front desk clerk that the young man was drunk about to "throw up" all of the area. Obviously, your front desk clerk didn't care or didn't know what was going on until I alerted her. At this time she proceeded to tell the security guard to get the young man a bag which happened to be just in time. Well that didn't work because the bag burst and "vomit" started leaking out of the bag on the floor. This caused the entire lobby area to smell "VERY" bad. No one on your staff seemed to think the area needed to cleaned and disinfected until I informed them that the lobby was stinking. They proceeded to try and clean it....which didn't work. All doing this time the chaperone's didn't think it was an issue. To make matters worse I am not sure if you were also aware your hotel was hosting numerous young kid soccer teams (age 8 to 14). The kids from my daughters soccer team and several other teams had to witness this entire incident which I think is TOTALLY unacceptable. Well the drama at your hotel didn't end with this incident.
At approximately 1100pm we were awaken by noise outside of our room. Outside in the parking lot was 50+ kids fighting. I proceeded to call the front desk to ask if they knew about the fighting going on in the parking lot. The desk clerk was TOTALLY unaware of this incident and her response was "no..I didn't know that...maybe I should go check on what is going on". Again TOTALLY unacceptable. Doing the time of my call we heard police sirens and the kids all started running. Again unacceptable.
The bottom line I am making with this email is my stay at your hotel was awful and I have stayed in numerous hotels around the world as a member of the United States Air Force and as parent during numerous soccer tournaments. This by far is the worse stay I have EVER had at any hotel. To make matters worse only one person on your staff asked how our stay was and apologized for the incidents. None of the previous individuals I spoke with during these incidents apologized. I have stayed at other Crown Plaza Hotels and I know this isn't the atmosphere or image they would like displayed.
July 10, 2012
Rated 5.0 out of 5.0 by Shona Very clean rooms and linen, very comfortable bed, and excellent staff attitude, very friendly
I always prefer to stay at this location, depending on my business location, because it is very nice hotel, very contemporary exterior and interior, different from traditional exterior outlook and interior, and very conveniently located near the expressways, and on top of all excellent front desk staff, and very friendly.
I will highly recommend to anybody.
July 3, 2012