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Rated 3.6 out of 5 by 129 reviewers.
Rated 1.0 out of 5.0 by Service getting worse We have stayed at this hotel about 8 times in the last year, as my son is in college near here, each time it has gotten worse. This last time my son went to the front desk to ask for toliet paper they told him they would have it delivered to the room it never came the next morning I called down & waited another 20 minutes for it to be delivered. I mentioned this issue at checkout & was told that it would be discussed w/her manager to see what they could do as they would really like me to be happy & stay here again. Oh, they didn't show me as a gold club member so this had be confirmed w/my card and was told that my points would be adjusted. I am still waiting to hear from anyone, it appears it doesn't matter if I stay here again August 16, 2014
Rated 4.0 out of 5.0 by Comfortable and Pleasant I was extremely pleased with the cleanliness and comfort of our room even though the original room we book a month in advance was not available. The accommodation that was made was great!!!! The staff did everything they could to make us feel welcomed. Heidi in the restaurant gave excellent service!!!! We will return again on our next visit. August 16, 2014
Rated 3.0 out of 5.0 by Overnight Stay Room was smallish, bathroom was tiny. There was no refrigerator in the room, but there was a cabinet for one. Not sure if these rooms offer a refrigerator though, The pool area was swamped with kids running all over, even little ones in the Jacuzzi without supervision. Was not recognized as a rewards member at check in and not offered a choice of bonus points or water. August 13, 2014
Rated 5.0 out of 5.0 by Very good stay A hotel I would recommend. Comfortable, well run with great and friendly staff. A relaxing place to stay when rushing around on business. August 13, 2014
Rated 5.0 out of 5.0 by Awesome Grand Rapids Hotel I stay at the Grand Rapids Airport Crowne plaza as often as I can - the staff is GREAT, the facilities are awesome and the location provides easy access to everything I need in town. August 7, 2014
Rated 5.0 out of 5.0 by nice place to stay at. Hotel is a bit older, but nice.... staff was outstanding and very helpful. Maid on 2nd floor by room 206 was just wonderful and very helpful she alone gets 5 stars. Didn't use pool but it was nice. Patio was great. I'd stay again when visiting grand Rapids/Holland. ... thank you for making mine and my family's such a pleasant stay. August 6, 2014
Rated 5.0 out of 5.0 by House keeping Did not receive service the first morning and was not explained why. Receive towels around 9:00pm, house keeping was not on duty. August 6, 2014
Rated 5.0 out of 5.0 by Great Location, Clean Rooms, Excellent Service My family thoroughly enjoyed our stay. The location was convenient. The room was very clean. The bed was comfortable. My children really enjoyed the indoor/outdoor pool. Also, very importantly, the staff was very attentive to our needs!! August 6, 2014
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