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Rated 3.6 out of 5 by 108 reviewers.
Rated 3.0 out of 5.0 by Older Hotel - Clean Rooms Rooms are clean although smell of aging. Beds are comfortable. Flat screen televisions with plenty of channels. Only one electrical outlet, located on the writing desk, to plug in laptops, etc. so if you have a lot of items to charge you'll be swapping and sharing devices from that one plug. Window based air conditioner is a little noisy. Large indoor - outdoor pool that should be fun for kids. The fitness room, however, is very small, busy, and not well situated. July 19, 2014
Rated 5.0 out of 5.0 by Everything you need Nice room, good service, nice pool and work out facilities, decent restaurant, great location. Couldn't ask for more. July 8, 2014
Rated 4.0 out of 5.0 by Was par. The room is good for the price. The staff, we'll, they're there, so there's that I guess. I would stay here again though. July 6, 2014
Rated 5.0 out of 5.0 by Stay at the Crowne Plaza, Grand Rapids, MI Great cooperative friendly staff. Clean rooms with nice bedding. Slept like a baby. July 4, 2014
Rated 5.0 out of 5.0 by Excellent service. My visit was an excellent experience. I would recommend the establishment to others. July 3, 2014
Rated 1.0 out of 5.0 by Feel like a single star hotel The overall ambient of the hotel is so poor. The breakfast buffet was untidy and the quality of the food was value line level June 28, 2014
Rated 3.0 out of 5.0 by A bit surprised. The staff and service was great. I must admit that I was a bit surprised at the condition of the premises especially when it carries the banner Crowne Plaza. I was disappointed with the room, the condition of the walls (patchwork), the size of the TV, condition of the landscaping and so on. June 25, 2014
Rated 1.0 out of 5.0 by Rude front desk, poor quality Upon arrival at 3:45 pm, I first had to wait several minutes to be acknowledged by 1 of the 4 employees at the front desk. When finally acknowledged, was told they could not "legally" give me a room prior to 4 pm as housekeeping had to have up to 4 to clean the rooms. I have travelled all over the country, and have been a priority club member and at know time have I heard of such a thing. The room was dated, the bathroom door would not close, and not water pressure in the shower. An overall disaster, and will never stay at or recommend this hotel. June 25, 2014
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