Rated 3.6 out of 5 by 67
Rated 1.0 out of 5.0 by Happy29 My last Stay at Crowne Plaza Grand Rapids
I have stayed at this Crowne Plaza for the last 5 years, when I am working in Grand Rapids. Usually 4-5 different stays a year. Yes, this is an old and tired hotel, in desperate need of an update. Rooms do NOT have refrigerators, and are small. But the location, and staff, and Plat member lounge kept me coming back.
This was my last stay, as the staff has gone downhill with the hotel. Front desk check in was not only slow (reserved room 2 days in advance and they had nothing ready) Girl at check in was too busy chewing what looked like a one of those huge gumballs, to speak clearly, no recognition as a plat member. Lady running lounge did nothing but complain about her personal life (do I really want to hear this when I am trying to relax?)
The room, this must be the last place that does not have a fridge in every room, toliet barely worked, toliet/shower portion of bathroom is so tight, you have to snake around door to access shower. Basically, the rooms have not chanved, but the staff has. I will be trying the HIE across the street next time that is newer and gets great reviews.
December 8, 2013
Rated 2.0 out of 5.0 by flyguy72 Crowne Plaza Level
This is not a Crowne Plaza caliber hotel. it is very old and outdated. Don't be tricked by the name Crown Plaza!!!!!!
December 7, 2013
Rated 3.0 out of 5.0 Help you need an update and attention to detail
First three times I went to the counter there was no one present, I had to wait, then when I did get someone to ask a question to, I got I don't know and sorry we are out of shaving cream, we are out of razors,
then I was told that some would be brought to my room I waited 2 hours and 30 min and went to the store and got them my self.
Hotel is out dated bed was ok every thing just needs to be updated or steam cleaned with bleach badly
November 24, 2013
Rated 3.0 out of 5.0 by drewhbend Average
This is an older property and it is clear no money has been used to update the decor or rooms. nothing really negative about the place but nothing really great about it. If I return to area I would likely choose a different property. One item that was nice but then turned out odd was the use of the gym about a block away. At first I thought this would be nice but then when I got to the gym I think it was clear no management from this hotel has been there. This was a very old gym that was not very clean and looks like nothing had changed in it ( equipment etc.) since about 1980. Staff at hotel was pleasant but average at best.
November 18, 2013
Rated 2.0 out of 5.0 by Betsy789 Disappointed
From the moment that my colleague and I walked into the property (a very loud Karioke night in the bar) we were a bit dismayed. Neither one of us was acknowledged as an IHG rewards club member (I am Gold, he is Platinum) even though we had made our reservations online while logged in. I had to ask to change rooms as I had a smell of stale smoke in my first room. Neither one of us had gotten our keys programmed to use the Elite guest lounge for breakfast and evening access so we had to ask for our keys to be rekeyed.
The pillows were all firm and lumpy, the fitness center had one treadmill out of order, and my final bill (and my colleague's as well) were incorrect by $30 for one night and $40 for the second night. Oh, and I have not yet received the points for my stay.
The only positive factors were the Elite guest lounge - good breakfast and evening snacks, and the restaurant reccomendation that we got at the front desk during check-in.
November 15, 2013
Rated 3.0 out of 5.0 by Lorikae Nice hotel
This is a nice hotel and it was clean. I was disappointed with how chilly the pool was. My kids stayed more in the hot tub because of it. The breakfast was fantastic, probably one of the best I have had at a hotel and the staff was very friendly. My only other issue was that the guy in the room next to us and the people across from us were partying until after midnight which was loud and obnoxious, it kind of ruined our night. The walls are very thin but I guess a lot of hotels are.
November 15, 2013
Rated 3.0 out of 5.0 by HermanB Businrss at the airport
Airport pick up was great. I rode over with a flight crew. I had to wait until clerk took care of flight crew even though I was inside at check in desk before the flight crew. Also clerk almost seemed annoyed to have to help me. No thanks for being a rewards member. The trash in the room had not been emptied. Free happy hour is not free you must buy two drinks in the lounge. Service in the restaurant was great. have not seen my dinning rewards points yet.
The hotel is close and convenient to the airport with the shuttle.
I know this sounds negative but I have stayed here before and had no issues. I will stay again.
November 9, 2013
Rated 5.0 out of 5.0 by Jruss45 Great Experience
These days, it's so hard to know what to expect from a hotel. I think we get accustomed to a certain level of quality, sometimes lower quality than we should expect, and our perspective is out of line. I was well pleased with the staff at this hotel, especially the staff in the restaurant/bar at the hotel. The room was immaculate every day when I returned to the hotel after a full day of learning at the University of Farmers. Very comfortable bed, pillows, and amenities. Overall, a great experience.
November 5, 2013