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Rated 3.6 out of 5 by 127 reviewers.
Rated 3.0 out of 5.0 by Overnight Stay Room was smallish, bathroom was tiny. There was no refrigerator in the room, but there was a cabinet for one. Not sure if these rooms offer a refrigerator though, The pool area was swamped with kids running all over, even little ones in the Jacuzzi without supervision. Was not recognized as a rewards member at check in and not offered a choice of bonus points or water. August 13, 2014
Rated 5.0 out of 5.0 by Very good stay A hotel I would recommend. Comfortable, well run with great and friendly staff. A relaxing place to stay when rushing around on business. August 13, 2014
Rated 5.0 out of 5.0 by Awesome Grand Rapids Hotel I stay at the Grand Rapids Airport Crowne plaza as often as I can - the staff is GREAT, the facilities are awesome and the location provides easy access to everything I need in town. August 7, 2014
Rated 5.0 out of 5.0 by nice place to stay at. Hotel is a bit older, but nice.... staff was outstanding and very helpful. Maid on 2nd floor by room 206 was just wonderful and very helpful she alone gets 5 stars. Didn't use pool but it was nice. Patio was great. I'd stay again when visiting grand Rapids/Holland. ... thank you for making mine and my family's such a pleasant stay. August 6, 2014
Rated 5.0 out of 5.0 by House keeping Did not receive service the first morning and was not explained why. Receive towels around 9:00pm, house keeping was not on duty. August 6, 2014
Rated 5.0 out of 5.0 by Great Location, Clean Rooms, Excellent Service My family thoroughly enjoyed our stay. The location was convenient. The room was very clean. The bed was comfortable. My children really enjoyed the indoor/outdoor pool. Also, very importantly, the staff was very attentive to our needs!! August 6, 2014
Rated 2.0 out of 5.0 by Needs updated beds The beds were wore out and sagged in the middle. They also squeaked and made it hard to sleep at night. August 4, 2014
Rated 2.0 out of 5.0 by Adequate but not great Did not get the room requested until we complained. Had to RENT a refridgerator. Otherwise our stay was adequate for our needs, but check-in left a sour taste that stayed with us. August 3, 2014
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