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Rated 3.6 out of 5 by 131 reviewers.
Rated 5.0 out of 5.0 3 enjoyable nights at the Grand Rapids Crowne Plaza I interacted with several members of the staff, ranging from housekeeping to maintenance to counter staff and found them all to be most helpful and courteous. I would have no difficulty staying there again or recommending their establishment to any of my friends. When what seemed like a minor mechanical problem with the first room I was assigned was not immediately repairable, I was quickly and courteously moved to another room that met my needs. August 25, 2014
Rated 4.0 out of 5.0 by August 9, 2014 Room and amenities were first class. Used pool, area was busy but clean and well maintained. Only issue is that we arrived at shortly after 5:00PM and room was not available despite confirmation for 4:00PM causing us to change our schedule. August 19, 2014
Rated 1.0 out of 5.0 by Service getting worse We have stayed at this hotel about 8 times in the last year, as my son is in college near here, each time it has gotten worse. This last time my son went to the front desk to ask for toliet paper they told him they would have it delivered to the room it never came the next morning I called down & waited another 20 minutes for it to be delivered. I mentioned this issue at checkout & was told that it would be discussed w/her manager to see what they could do as they would really like me to be happy & stay here again. Oh, they didn't show me as a gold club member so this had be confirmed w/my card and was told that my points would be adjusted. I am still waiting to hear from anyone, it appears it doesn't matter if I stay here again August 16, 2014
Rated 4.0 out of 5.0 by Comfortable and Pleasant I was extremely pleased with the cleanliness and comfort of our room even though the original room we book a month in advance was not available. The accommodation that was made was great!!!! The staff did everything they could to make us feel welcomed. Heidi in the restaurant gave excellent service!!!! We will return again on our next visit. August 16, 2014
Rated 3.0 out of 5.0 by Overnight Stay Room was smallish, bathroom was tiny. There was no refrigerator in the room, but there was a cabinet for one. Not sure if these rooms offer a refrigerator though, The pool area was swamped with kids running all over, even little ones in the Jacuzzi without supervision. Was not recognized as a rewards member at check in and not offered a choice of bonus points or water. August 13, 2014
Rated 5.0 out of 5.0 by Very good stay A hotel I would recommend. Comfortable, well run with great and friendly staff. A relaxing place to stay when rushing around on business. August 13, 2014
Rated 5.0 out of 5.0 by Awesome Grand Rapids Hotel I stay at the Grand Rapids Airport Crowne plaza as often as I can - the staff is GREAT, the facilities are awesome and the location provides easy access to everything I need in town. August 7, 2014
Rated 5.0 out of 5.0 by nice place to stay at. Hotel is a bit older, but nice.... staff was outstanding and very helpful. Maid on 2nd floor by room 206 was just wonderful and very helpful she alone gets 5 stars. Didn't use pool but it was nice. Patio was great. I'd stay again when visiting grand Rapids/Holland. ... thank you for making mine and my family's such a pleasant stay. August 6, 2014
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