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Rated 3.6 out of 5 by 136 reviewers.
Rated 5.0 out of 5.0 by Nice Stay Excellent pool and hot tub area. Very comfortable. September 4, 2014
Rated 5.0 out of 5.0 by Great Location The location was great. Restaurants and shopping nearby. Convenient drive to airport. September 2, 2014
Rated 3.0 out of 5.0 by VERY POOR MAID SERVICE Was basically kicked out of the room at 10:15 am not 12:00 which was checkout time. Also, the breakfast bar was not refreshed very well nor very hot. August 28, 2014
Rated 5.0 out of 5.0 by Great experience I was well received by staff and the facility was top notch. August 27, 2014
Rated 4.0 out of 5.0 by Needs Improvement The Crowne Plaza GRR Airport is long overdue for an update. Also, my room was not serviced and I had to call and request my room being cleaned. August 25, 2014
Rated 5.0 out of 5.0 by 3 enjoyable nights at the Grand Rapids Crowne Plaza I interacted with several members of the staff, ranging from housekeeping to maintenance to counter staff and found them all to be most helpful and courteous. I would have no difficulty staying there again or recommending their establishment to any of my friends. When what seemed like a minor mechanical problem with the first room I was assigned was not immediately repairable, I was quickly and courteously moved to another room that met my needs. August 25, 2014
Rated 4.0 out of 5.0 by August 9, 2014 Room and amenities were first class. Used pool, area was busy but clean and well maintained. Only issue is that we arrived at shortly after 5:00PM and room was not available despite confirmation for 4:00PM causing us to change our schedule. August 19, 2014
Rated 1.0 out of 5.0 by Service getting worse We have stayed at this hotel about 8 times in the last year, as my son is in college near here, each time it has gotten worse. This last time my son went to the front desk to ask for toliet paper they told him they would have it delivered to the room it never came the next morning I called down & waited another 20 minutes for it to be delivered. I mentioned this issue at checkout & was told that it would be discussed w/her manager to see what they could do as they would really like me to be happy & stay here again. Oh, they didn't show me as a gold club member so this had be confirmed w/my card and was told that my points would be adjusted. I am still waiting to hear from anyone, it appears it doesn't matter if I stay here again August 16, 2014
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