Rated 3.7 out of 5 by 80
Rated 4.0 out of 5.0 by StuFromITS Older hotel but nice
I've stayed at other IHG properties in the area and this is the best so-far. The hotel is on the older side, but for the most part, it's updated. The lighting is a little dim in the hallways and the doors (especially the bathroom door) look like they could use a facelift or replacement.
The room was clean and well furnished. The HVAC unit was noisy, but kept the room at a comfortable temperature. The bathroom fixtures were very nice and seemed high-quality.
The room was clean overall, but I did see some stray hairs in the bathroom that didn't belong to me. The linens and towels were all clean and in good shape.
The staff was friendly, including the concierge lounge staff. The concierge lounge was a great feature. I will definitely make this hotel my first choice when I'm in the area.
February 27, 2014
Rated 5.0 out of 5.0 by momamorgan14 Great overall stay
I was in town on a business trip for a week and had a great overall stay. The room, shuttle service, hotel, and restaurant were beyond my expectations.
February 10, 2014
Rated 4.0 out of 5.0 by Blondie139 Friendly staff, breakfast prices are too high
Very friendly staff...from the front desk to housekeeping, restaurant to maintenance. Dinner - nice atmosphere, great service, good food and reasonable prices.
Breakfast...grabbed menu and sat ourselves. Friendly server, good food...high priced menu (breakfast costs more than dinner? No yogurt?, No oatmeal?, No fruit cup? Disappointing.)
February 7, 2014
Rated 4.0 out of 5.0 by BradH Grand Rapids Stay
I like what this hotel has to offer. Nice fitness center, good dining, and great hosts.
February 2, 2014
Rated 5.0 out of 5.0 by Zoe2323 Poor Housekeeping
The staff went above and beyond helping and accommodating my family gathering which was for my mother's funeral.
Housekeeping however was a different story. Sheets did not get changed when I requested them to do so. Glasses not replaced. Ice bucket not emptied. Empty glasses from bar not removed.
Other than housekeeping, I would highly recommend this hotel.
January 15, 2014
Rated 3.0 out of 5.0 by tm75 Avoid the Restaurant
I knew going in that this was an older hotel - as I have stayed there in past years . . . but we booked it because I knew the pool area was nice and would be a good winter getaway for my daughter. Unfortunately, upon arrival, a large party had already taken over most of the pool area and they occupied the gathering space all night - propping doors open, playing loud music, and making it difficult to move through the space. The staff did nothing about this.
We decided to eat in the restaurant rather than going out as it was very cold - and the service was TERRIBLE. The waitress was not familiar with the menu and the food, when it finally arrived, was unimpressive. The appetizers were bland and did not come with enough bread for the amount of dip and we were told that we couldn't have any more. The veg served with the meal came cold and the salmon came without the sauce. Other people in our party had cold, bland nachos as an appetizer. The dessert was the only redeeming part of the meal. The breakfast buffet the next morning was cold and rubbery.
The rooms were fine - nothing spectacular and did not have mini fridges or microwaves.
I'm not sure that I would be a repeat customer - just overall an unimpressive stay.
January 7, 2014
Rated 4.0 out of 5.0 by Kzak New Years Eve
We had 10 people for dinner, some of the dinner was cold, if we go next year, we would skip the dinner and just go for the party which was great! They had great entertainment and great food!
January 4, 2014
Rated 4.0 out of 5.0 by sm50 great service small room
This hotel desperately needs updates. The staff was excellent and the food was wonderful.
January 4, 2014