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Rated 3.6 out of 5 by 114 reviewers.
Rated 2.0 out of 5.0 by n/a i dont understand why i am filling out this portion of your survey it doesnt make any sense to me. your hotel was less than the standards i have become accustomed to compared to all other crowne plaza hotels July 25, 2014
Rated 5.0 out of 5.0 by Nice place to stay We were forced to stay in Grand Rapids for a second night due to a cancelled flight. The Crowne Plaza had a wonderful room for us as well as transportation to the airport very early in the morning. There was a very large wedding as well as a young basketball team (or two) during our stay but we were never disturbed by any noise. The hotel is enormous and very well maintained. The staff at check in, check out, and in the restaurant were gracious and helpful - just what we needed under the circumstances. July 24, 2014
Rated 5.0 out of 5.0 by Nice stay Good location near town, airport and many restaurants, with easy access to the highway. Room is nicely updated, and the restaurant had good service. July 24, 2014
Rated 5.0 out of 5.0 by Comfortable room I felt the hotel made every effort to make my experience positive. July 24, 2014
Rated 3.0 out of 5.0 by Comfortable bed Loved the hotel and great customer service. But the room was freezing and wouldn't warm up. Even with it set to 90 it still felt like 60. I asked housekeeping in the hall if we could get an extra blanket the second night but we never received it. We paid an extra $30.00 a night to include the breakfast in which we were not impressed at all. Would not recommend the breakfast that comes with the room. When we checked in they didn't even give us the vouchers we had to go back later to get then after we had to ask. The kids did enjoy the pool very much. July 23, 2014
Rated 5.0 out of 5.0 by GR airport Crown palza If you prefer upscale service and "IN-hotel" services, stay here. room was clean, close to other restaurants if you like. July 23, 2014
Rated 3.0 out of 5.0 by Older Hotel - Clean Rooms Rooms are clean although smell of aging. Beds are comfortable. Flat screen televisions with plenty of channels. Only one electrical outlet, located on the writing desk, to plug in laptops, etc. so if you have a lot of items to charge you'll be swapping and sharing devices from that one plug. Window based air conditioner is a little noisy. Large indoor - outdoor pool that should be fun for kids. The fitness room, however, is very small, busy, and not well situated. July 19, 2014
Rated 5.0 out of 5.0 by Everything you need Nice room, good service, nice pool and work out facilities, decent restaurant, great location. Couldn't ask for more. July 8, 2014
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