Crowne Plaza Grand Rapids - Airport

Hotel Front Desk: 1-616-9571770

Hotel Fax: 1-616-9570629

Hotel Email: info@crowneplazagr.com

Check In: 4:00 PM | Check Out: 12:00 PM | Local Time: 7:30 PM


Airport
Gerald R. Ford International (GRR)

- Distance from hotel: 3.5 MI/ 5.63 KM North East l

- Complimentary shuttle available

- Exit the airport. Merge onto Patterson. At Patterson & 28th Street, turn right(east). Hotel will be approximately a 1/2 mile on 28th Street on the right side of road. Enter hotel by turning right on Foremost Drive and then left into the hotel.

Train
Amtrak

- Distance from hotel: 12 MI/ 19.31 KM West

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- Car Parking Available

- Complimentary Daily Self-Parking

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Guest Reviews

Each review and rating we receive is verified to ensure that we display only information provided by guests who have actually stayed in the hotel.

Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

3.7

based on 190 reviews
75%
Recommend This Property
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Ratings Breakdown

190reviews

  • 5 Stars
    72
  • 4 Stars
    49
  • 3 Stars
    32
  • 2 Stars
    21
  • 1 Stars
    16

great staff

By

December 15, 2014

The staff was friendly and helpful providing shuttle service to a great sushi restaurant (Osaka) about a mile from the hotel and picking us up after dinner to return to the hotel.

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Nice place - A-maze-ing

By

December 10, 2014

club

Friendly staff and nice environment. They need to provide a map of the building. It is very difficult to navigate from lobby to the rooms. It was like a giant maze.

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Amaze-ing

By

December 09, 2014

Very nice place, staff was friendly and helpful. We really like the shuttle for getting around. They need to provide a map of the facility, the layout of the building is like a maze. It is very difficult to navigate and seems their was no direct route to my room.

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Nice Facility

By

December 06, 2014

club

No real complaints other than the time it took Housekeeping to get back with me (3 days) regarding a very important item I felt I left in the room - they said NO.

Powerstrip was zip tied to the inside of the desk leg - should have been zip tied to the outside for ease of use.

Asked front desk staff to order a cab for a specific time - never showed up (language barrier?). Different staff member had to reorder the cab.

Posted byHotelStaff
December 17, 2014
Dear JobyTX56, Thank you for taking the time to leave us your feedback. On behalf of the Crowne Plaza Grand Rapids staff, we deeply apologize for any inconvenience you had experienced during your stay. We would like the opportunity to speak to you further about your time at our hotel. Please feel free to email us at stay[at]crowneplazagr[dot]com at your earliest convenience. We appreciate your honest feedback and hope to have the opportunity to welcome you back again. Best, Christine Vo Sales/Catering Assistant & Social Media Coordinator
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