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Rated 3.6 out of 5 by 115 reviewers.
Rated 5.0 out of 5.0 by Everything you need Nice room, good service, nice pool and work out facilities, decent restaurant, great location. Couldn't ask for more. July 8, 2014
Rated 4.0 out of 5.0 by Was par. The room is good for the price. The staff, we'll, they're there, so there's that I guess. I would stay here again though. July 6, 2014
Rated 5.0 out of 5.0 by Stay at the Crowne Plaza, Grand Rapids, MI Great cooperative friendly staff. Clean rooms with nice bedding. Slept like a baby. July 4, 2014
Rated 5.0 out of 5.0 by Excellent service. My visit was an excellent experience. I would recommend the establishment to others. July 3, 2014
Rated 1.0 out of 5.0 by Feel like a single star hotel The overall ambient of the hotel is so poor. The breakfast buffet was untidy and the quality of the food was value line level June 28, 2014
Rated 3.0 out of 5.0 by A bit surprised. The staff and service was great. I must admit that I was a bit surprised at the condition of the premises especially when it carries the banner Crowne Plaza. I was disappointed with the room, the condition of the walls (patchwork), the size of the TV, condition of the landscaping and so on. June 25, 2014
Rated 1.0 out of 5.0 by Rude front desk, poor quality Upon arrival at 3:45 pm, I first had to wait several minutes to be acknowledged by 1 of the 4 employees at the front desk. When finally acknowledged, was told they could not "legally" give me a room prior to 4 pm as housekeeping had to have up to 4 to clean the rooms. I have travelled all over the country, and have been a priority club member and at know time have I heard of such a thing. The room was dated, the bathroom door would not close, and not water pressure in the shower. An overall disaster, and will never stay at or recommend this hotel. June 25, 2014
Rated 5.0 out of 5.0 by Comfortable bed and nice hotel I enjoyed my stay at this hotel. This was one of the few hotels I slept very well on the first night. It was quiet, clean and most importantly the bed was comfortable. June 16, 2014
Rated 4.0 out of 5.0 by Great place to stay Excellent customer service! Friendly and helpful staff! June 15, 2014
Rated 3.0 out of 5.0 by It was a place to stay Older looking property from the outside, not much better from the inside. Front desk staff was very good. Room was average at best. This location could use a make over. Nice beer selection in the bar. The restaurant seating was closed, but you could dine in the bar. Food menu was limited. June 13, 2014
Rated 1.0 out of 5.0 A cold shower The hotel offered a shower without hot water! It was a wonderful experience to begin a horrible day of meetings and a long plane ride. June 12, 2014
Rated 1.0 out of 5.0 by Third time is not a Chram I have used this hotel for business purposes over the last 4 months. Every time I stay here there have been issues but I keep trying to give them another chance. This last stay I explained to the front desk check in clerk that there had been previous issues, room was not clean, bathroom amenities were half used, no garbage can in the room. He actually upgraded me because of my HIG status and walked me to my room to be sure that all was fine. The room checked out. However the next morning I awoke to no hot water. They did not notify us in any way and I found out that the boiler had been down since 11 Pm the night before. This is suppose to be a Crowne Plaza but it does not live up to the other CPs that I have stayed in . with no hot water that meant no food service and certainly a bad start to the next day's business meeting. June 11, 2014
Rated 3.0 out of 5.0 by No Hot water No hot water upon checkout and no real attempt to rectify. June 10, 2014
Rated 2.0 out of 5.0 by needs to be cleaned and updated My room was not clean. For the price, i expect the rooms to be clean and smell good. The pool area was nice and the hot tub was good and hot and they also have a sauna which is a plus. The bed was nice and comfortable with lots of comfy pillows and the room was dark and quiet, so we did sleep good. They really need to train the cleaning staff how to be detail oriented and hold them accountable when a room is left so filthy June 7, 2014
Rated 3.0 out of 5.0 by Smell My room smelled like an old smoking room.. Looked clean but that was a turn off. Property rooms need updating but overall satisfied with my stay.. June 4, 2014
Rated 2.0 out of 5.0 by Less than pleased Many disappointments. First, they messed up my room reservation. I reserved 2 rooms and they were supposed to be next to each other. Both to have King and sleeper sofa. 3 people per room. We were put on opposite sides of third floor plus one room got 2 queen beds in a handicap room. I did not reserve a handicap room and the problem was that a shower chair was bolted to the wall in the shower and you could barely get your head under the shower head. The beds had ill fitted bedskirts and underneath the bed was open. They are usually box beds. Underneath was horribly dusty and had clumps of dust as well. A chair was improperly shoved between the bed and balcony door. This room was not set up to fit a chair. Also, you needed to keep the air conditioner on or the room was way to stuffy and the air conditioner was incredibly loud. I woke up several times a night from the noise. This room needed an overall updating since the carpet and colors were totally shabby. Plus, it was costly for what we got. June 4, 2014
Rated 5.0 out of 5.0 by Two's company three's a crowd Two adults, one teenager and one bed... Ugh! I thought we reserved a room with two queens. We were here for AAU Volleyball State Championships and we needed two beds but due to all the events taking place all the rooms were booked, there were no roll always available so they offered extra pillows and blankets for the floor. We went to our room and 10 mins later hotel staff were at the door. To my pleasant surprise, when I opened the door, they were standing there with a roll a way bed!! The staff were so nice and accommodating. I was so happy they were able to get an extra bed for our stay. I was very pleased with our room and both beds were very comfortable. Thanks for caring and making our stay pleasant! June 4, 2014
Rated 5.0 out of 5.0 by Booking question It was a wonderful experience, however, there was one issue with the hotel booking service. I booked the hotel using the 800 number and requested the IBM discount. My customer, who was billed for my stay, later asked why the IBM discount is more expensive than the standard Internet booking fee. When I stay at other Crowne Plaza hotels, the IBM discount is a discount. This could result in my customer requesting that I stay in a different hotel on my next trip. June 3, 2014
Rated 1.0 out of 5.0 by Needs big time maintenance I had been priority club member for over 10 years now and this is first time , i found a single place to have so many issues Several issues with the property and maintenance in otherwise flourishing location. - Hard to find electric outlets for iron - Empty space under console for refrigerator and microwave - Keep rubbing your hands under water, soap would not come out as water is too Soft , lacks minerals - Room keys are a joke, technician had to open my room 2 times in 4 days stay and replacement keys every day - Squeaky elevator - Asked room service to fix a refrigerator, but it made so much white noise that i had to unplug it in middle of the night - Poor sound isolation, can hear my neighboring rooms clear On plus side staff is very attentive and internet speed was excellent Will think twice before booking Crowne Plaza again June 2, 2014
Rated 5.0 out of 5.0 by Great Service Hotel Staff, especially Andrew, went out of the way to make our stay pleasurable! We had a great time and will use the facility again on our next visit. May 31, 2014
Rated 3.0 out of 5.0 by Needs up dating I am a platinum member with IHG and I will say this property needs to be updated. I have stayed in many of the Holiday Inn & Suites lately and I would rate them much higher. I am paying the same prices and even less sometimes. I understand this property is older, but if Crown Plaza is going to keep it's higher status in the IHG family, something needs to be done at this location. May 25, 2014
Rated 4.0 out of 5.0 by No refrigerator in room I thought all hotels had refrigerators in them so I was disappointed that my room did not. Also the room key stopped working several times. This happened to everyone as we were all waiting in line to get another one. Didn't appreciate having to do that as I was at a seminar and received short breaks that I had to use to stand in line for a new key May 20, 2014
Rated 5.0 out of 5.0 by Comfortable and pleasant This was our second visit to your wonderful establishment. Always warm and friendly when I check in and out. Rooms are always nice and very clean. Always have a wonderful nights sleep. Thanks fro your hospitality. May 19, 2014
Rated 3.0 out of 5.0 by Nice hotel, some problems This is a nice hotel, but it is extremely complicated to navigate. I was there 2 nights and still don't understand the layout of the place. Conference rooms are excellent and there is abundant parking. Room service for morning breakfast was right on time. A housekeeper came to the door early on, but I told her that I would be leaving the room in half an hour. She never came back. April 30, 2014
Rated 2.0 out of 5.0 by I was dissapointed This hotel dissapointed me. I returned to my room at 5:45 pm on a Monday and found my room not made up. I called the front desk and was told that this has been happening recently. After several comments I was offered a drinks voucher!!! I went to the Executive Club and there the lady in charge started phoning to sort it out. The staff in the Executive Club were very helpful and welcoming. The treadmills were also not working in the correct manner. I expect more from a Crowne Plaza March 30, 2014
Rated 1.0 out of 5.0 by Problems without apology I have stayed here numerous times but was put in a stinky room and outside/inside noise kept me up all night,I checked out at 0145 because I could not sleep and I asked the deslk manager for an email explaining why service, room conditions, and acceptance of high noise levels after midnight was tolerated March 11, 2014
Rated 4.0 out of 5.0 by Pleasant Experience I enjoyed my stay the staff was very friendly and helpful. Rooms were nice, clean and quiet. I enjoyed my stay and would stay there again. March 7, 2014
Rated 4.0 out of 5.0 by Older hotel but nice I've stayed at other IHG properties in the area and this is the best so-far. The hotel is on the older side, but for the most part, it's updated. The lighting is a little dim in the hallways and the doors (especially the bathroom door) look like they could use a facelift or replacement. The room was clean and well furnished. The HVAC unit was noisy, but kept the room at a comfortable temperature. The bathroom fixtures were very nice and seemed high-quality. The room was clean overall, but I did see some stray hairs in the bathroom that didn't belong to me. The linens and towels were all clean and in good shape. The staff was friendly, including the concierge lounge staff. The concierge lounge was a great feature. I will definitely make this hotel my first choice when I'm in the area. February 27, 2014
Rated 5.0 out of 5.0 by Great overall stay I was in town on a business trip for a week and had a great overall stay. The room, shuttle service, hotel, and restaurant were beyond my expectations. February 10, 2014
Rated 4.0 out of 5.0 by Friendly staff, breakfast prices are too high Very friendly staff...from the front desk to housekeeping, restaurant to maintenance. Dinner - nice atmosphere, great service, good food and reasonable prices. Breakfast...grabbed menu and sat ourselves. Friendly server, good food...high priced menu (breakfast costs more than dinner? No yogurt?, No oatmeal?, No fruit cup? Disappointing.) February 7, 2014
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