Rated 3.6 out of 5 by 67
Rated 1.0 out of 5.0 by Happy29 My last Stay at Crowne Plaza Grand Rapids
I have stayed at this Crowne Plaza for the last 5 years, when I am working in Grand Rapids. Usually 4-5 different stays a year. Yes, this is an old and tired hotel, in desperate need of an update. Rooms do NOT have refrigerators, and are small. But the location, and staff, and Plat member lounge kept me coming back.
This was my last stay, as the staff has gone downhill with the hotel. Front desk check in was not only slow (reserved room 2 days in advance and they had nothing ready) Girl at check in was too busy chewing what looked like a one of those huge gumballs, to speak clearly, no recognition as a plat member. Lady running lounge did nothing but complain about her personal life (do I really want to hear this when I am trying to relax?)
The room, this must be the last place that does not have a fridge in every room, toliet barely worked, toliet/shower portion of bathroom is so tight, you have to snake around door to access shower. Basically, the rooms have not chanved, but the staff has. I will be trying the HIE across the street next time that is newer and gets great reviews.
December 8, 2013
Rated 2.0 out of 5.0 by flyguy72 Crowne Plaza Level
This is not a Crowne Plaza caliber hotel. it is very old and outdated. Don't be tricked by the name Crown Plaza!!!!!!
December 7, 2013
Rated 3.0 out of 5.0 Help you need an update and attention to detail
First three times I went to the counter there was no one present, I had to wait, then when I did get someone to ask a question to, I got I don't know and sorry we are out of shaving cream, we are out of razors,
then I was told that some would be brought to my room I waited 2 hours and 30 min and went to the store and got them my self.
Hotel is out dated bed was ok every thing just needs to be updated or steam cleaned with bleach badly
November 24, 2013