Rated 5.0 out of 5.0 by grumps Excellent service
Friendly, helpful and accommodating. I look forward to my next stay. Grumps.
May 16, 2013
Rated 2.0 out of 5.0 by pepperjack Terrible room maintenance
First night no air conditioning - not able to sleep due to poor air circulation. Reported to desk in morning and was told it would be fixed. When I went to room that evening it was on and room temperature was very low. I set the control up but the unit ran all night without ever shutting off - it was a very loud unit which kept me awake for most of the second night.
Also the night security person was caught in our display room handling merchandise well after we had closed the room for the night. Staff just made excuses for his unprofessional activity. General Manager in the morning said he was already aware of the situation but didn't seem too concerned. He also said they couldn't be responsible for merchandise in our display room as there were some 10 or 11 keys out to people on his and Ruth Chris's staff.
This was my last stay at this hotel.
May 3, 2013
Rated 4.0 out of 5.0 Room was amazing but at a cost
I thought by booking a month early and using the early and save program I would save some money. Quite the opposite, rooms were $50 or more a night cheaper a day before I arrived. I called and spoke to the reservation desk about this and they said sorry you have already been charged and locked in. So, I will never book in advance again. That being said the room, bed and pool were wonderful.
April 20, 2013
Rated 5.0 out of 5.0 by Lenny Stay in Greenville SC.
Love the top floor quite zone..
The breakfast buffet needs to be warmer the last two stays it has been cold.
Great staff all through the property.
April 18, 2013
Rated 5.0 out of 5.0 by TravellinLady Comfortable, reasonably priced, and excellent service
The staff at Crowne Plaza Greenville is excellent. Rodney at the front desk is friendly and always remembers me by name (I've stayed here the 2x week for a few weeks and will continue to do so.) Sonnya is also incredible - not only does she remember my name, but she also remembers how I take my coffee. I highly recommend this hotel to the business traveller. The staff is accomodating of my business needs and is very welcoming.
April 17, 2013
Rated 5.0 out of 5.0 by Claire26 Intuitive gesture by the front desk agent
After a long day of traveling finding a clean comfortable room was wonderful. Since it was a weekend evening the hotel was filled with a college baseball team on away game and crowd of younger children. Front desk gentleman was courteous and very professional and without asking assigned me to a ‘dedicated quiet floor’ for adults. I appreciate the subtle intuitive gesture by the agent. Had a wonderful sleep in very comfortable bed!
April 16, 2013
Rated 4.0 out of 5.0 by amec1 Housekeeping is not up to par
I have been staying in this hotel Monday through Thursday for past 5 weeks, The housekeeping crew for some reason did not replenish shampoo and conditioner on Tuesday 3 out 5 weeks. Two times I came back from workout and found there was no shampoo..
April 2, 2013
Rated 2.0 out of 5.0 by Micmac02 Stay
Upon arrival at check in when the desk clerk was finally finished texting and could attend to me I asked not to be placed in a room near the elevator. Headed to the room, directly across from vending and ice machine, and elevator. When I went to ask the desk staff why I was placed there I was told,"You stay in the room to which you are assigned", ok back to room tail between legs. I had a very important meeting the next day. I visited the front desk in the morning to insure my Priority club points had been entered because I had misplaced my card and had been assured by the night staff they would attend to it, the morning staff told me they could facilitate the transaction. The morning staff person told me she had no way to access my account and I should call the Priority Club toll free #. I asked to speak to the manager and she told me he would not be there until noon. I went upstairs and called. I was told I had another account # established the night before, even though I had been a member since 1999. Additionally, they told me the manager was on the property. He called my room, and told me none of this would ever happen again. He was very nice is why I rated staff as fair. I will give them another chance as he gave me his personal assurance this would not occur again and if I had problems to ask for him by name. I've stayed in these properties across North America, and this was the worst.
March 31, 2013