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Rated 4.2 out of 5 by 67 reviewers.
Rated 5.0 out of 5.0 by 硬件不错,服务有待提高 酒店设施优良,环境优雅, 大堂吧的钢琴曲很悠扬。 但是酒店卫生打扫的细节还有待提高,卫生间里有下水沟的飞虫,走廊里看见过蟑螂等。人员 服务态度和问话方式还应再提高,举例:我在餐厅用早餐,要一杯咖啡没有给我拿牛奶,我叫服务员给我倒点牛奶,服务员直接我“你要牛奶干什么?‘,问话太生硬,不符合5星级服务的标准。 July 1, 2014
Rated 4.0 out of 5.0 by 硬件不错 硬件不错,软件尚可,在餐厅遇到随机调查,反映被子太厚,不盖冷,盖着热,晚上回到房间竟然发现床上多了一床被单,很惊喜。前台态度有待提升 June 30, 2014
Rated 2.0 out of 5.0 硬件和软件的反差有些大! 原本多次入住洲际集团的多个品牌酒店,感受都非常不错,尤其大多数洲际、皇冠假日。 成为金卡会员后自然也会更加优先考虑洲际集团品牌酒店,但是此次的感受让我只能遗憾的说:可能是我的运气这次差了些,这家酒店碰到的一半以上服务机会都让人没感到被欢迎和尊重,反而有些被“质疑”的味道。 其中入住第一天晚上想擦皮鞋,一般这样的星级酒店都会提供免费的擦鞋服务,本能的拿起电话打到客房部,说出我想擦鞋以后,对方直接一句:您不会自己擦鞋吗?!我顿时晕倒、石化还是什么,反正我没想起来如何再接话,那好吧,我还是自己擦吧。之后给了自己很多理由来平复心情,总之,以后能躲开这家酒店还是躲开为妙吧,不然有一天会被这些硬货“噎死”。 看评论的您,要不要住呢?您自己看着办吧,当然如果没得选择的话,我就祈祷您的运气比我好而不会碰到这些奇葩! June 24, 2014
Rated 5.0 out of 5.0 by Great Hotel to stay Good experience and a confortable stay in Crowne Plaza Guangzhou. June 17, 2014
Rated 5.0 out of 5.0 by 环境好,距离市区较远 酒店所处的地理位置比较好,环境优雅安静,附近绿化非常好,但是距离广州市区太远,如果是交通高峰时期,非常花时间。酒店早餐环境不错,食物种类很多,也非常可口。有室外游泳池。适合家庭度假旅游,或者小团体旅游。 June 15, 2014
Rated 5.0 out of 5.0 by 服务一流 硬件很好,床铺舒适,服务人员态度很好,积极帮助解决问题。早餐质量很好,服务意识不错。下次还会入住的。希望再接再厉。 June 9, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The spacious apartments were of high standard overall. Clean, facilities good. Excellent for my purpose. June 7, 2014
Rated 4.0 out of 5.0 煙味 入住五天 前面四天有煙味消散不掉 幸好人都在外出差,不然真待不下去。 多數部分都還算是好的體驗,清潔度,大廳也夠氣派。 早餐飲食太一致了,每天都是相同的擺設與菜色 June 7, 2014
Rated 4.0 out of 5.0 工作人员的好态度 无论是前台还是行政酒廊甚至卫生服务人员均是好态度,好笑容。环境也很好,相当安静,虽然酒店定位是商务多点,但也适合一家人来。 June 4, 2014
Rated 5.0 out of 5.0 by Exceptional Customer Service The customer service was exceptional. A special mention for Emma. I was blown away by her consideration and thoughtfulness. It is a long way out of the city but it is 5 minutes by hotel shuttle to our local office. The club level was nice and the available meeting room was well equipped. We ate at the Cantonese Restaurant Hao Chi 3 times each time it was good. Try the eggplant dish. The Buffet in ADD Pan Restaurant was average. June 4, 2014
Rated 4.0 out of 5.0 by 房间内的都比较好 总体感觉还是不错的,不过在酒店吃早餐时遇到变质的牛奶,而餐厅员工只是帮我换牛奶,没有跟我解释,这是比较不周到。大堂吧的员工服务不好,多次叫他们都没有理我,而且态度不是很好,比较散漫,希望这里注意一下。 June 2, 2014
Rated 2.0 out of 5.0 by Not recommend to stay at this hotel Inconvenience location & no taxi driver know the location of this hotel. Hotel staff is not helpful either, unclear route instruction for shuttle bus location. It's a nightmare to stay at this hotel, once you get out of this hotel in the morning, you will have a hard time to go back to the hotel. The pillows are disgusting, dirty & smelly, we have to cancel the rest of the trip at this city. Very bad image of this city as well. Not recommend to go to Guangzhou not safe either. June 1, 2014
Rated 5.0 out of 5.0 by Very Good Service - Nice Club Level I had a very good experience with my most recent visit to the Crowne Plaza Guangzhou Science City. The room was very comfortable and clean. I particularly enjoyed the Club Level for Breakfast and Drinks / Snacks. The fitness center was reasonably well equipped. No problems with Internet access. May 29, 2014
Rated 5.0 out of 5.0 by 周末度假好去处。 酒店的硬件设施相当不错,设计感十足; 服务体验非常好,包括礼宾、前台、酒廊、客房部的同事都展现了很好的服务水准,让我和我的小朋友玩得很开心。 泳池有些小问题,建议关注改善一下;一是及时清理室外泳池的树枝等杂物(特别是暴雨后);二是及时补充冲凉房的沐浴露;三是增加除蚊频率。 May 21, 2014
Rated 5.0 out of 5.0 by 远离市区烦嚣,度假首选 五一劳动节过去入住贵酒店,过了一个非常完美的3天2晚的假期 首先该酒店的环境非常好,因为之前已经跟该酒店用邮件沟通了有关的细节,所以非常顺利就抵达到该酒店,退房的时候,因为我的大意,把外套留在了衣柜里面,忘了拿走,当天晚上就打电话回去酒店问是否还在,当时我心里预左无的了,可是酒店居然还留着,第二天就收到酒店快递过来的外套了,对于这点,我对该酒店表示衷心的感谢,好感度又提升了一个层次,最重要是该酒店周边的人流不多,面对山景,所以非常舒适,适合繁忙的都市人远离烦嚣,下次度假还是会首选择翡翠皇冠假日酒店! May 5, 2014
Rated 4.0 out of 5.0 by easy to sleep the bed is comfortable to sleep, quite easy to relax, different type of pillow makes the sleep quality beter. HDMI cable is not available, this needs to be improved. April 22, 2014
Rated 5.0 out of 5.0 舒适,方便 处于广州的知识城,是出差至此的首选之地。客房舒适,餐饮丰富。早餐也非常棒。酒店环境也非常的舒适,既方便商务会谈,又可以适当自栖。 April 14, 2014
Rated 4.0 out of 5.0 很安静的一家酒店,性价比值得再去 周边的环境绿意盎然,很舒服,入住的行政房,822,由大堂上去有些远,刚出电梯途经的一排客房不知是因为没有客人入住还是在装修的缘故,空无一人,比较离谱的是晚上一开始竟然不开灯,乌气麻黑有点阴森,幸好碰见一个员工,经过沟通她很快就开了走廊的灯。 恒温泳池的30度水温在当天22度的天气下显得有点冷,因为当时只有我一家人带了宝宝一起游,所以建议工作人员调高水温,被婉拒,后来只好改成关掉与室外互通的大门,这下多少才有点室温的感觉。希望在这点上可以稍微改进哈,毕竟30度不是在任何时候都合适的。 房间很宽,床也舒服,自助早餐令人满意。 April 4, 2014
Rated 2.0 out of 5.0 by It's great hotel, but the food is worse than TERRIBLE!! This is the 5th year in a row I've stayed for multiple nights in the Crowne Plaza Hotel, and every year it gets worse. Massages last year were the worst I've had. Complained to the management to no avail. This year the food is just BAD! When ordering from the dinner menu, twice, it was awful. I asked the restaurant manager if the beef and noodles were good…he said, 'the very best.' There was NO beef, it was gristle. When I complained to the food/beverage manager, he said 'this is the way Chinese like it!' The second time I ordered off the menu, it was a Caesar salad…figuring how could one make a bad Caesar salad…well, I found out…hardly any chicken, Romain lettuce so big that I spent more time cutting than eating. No croutons! And, the service was terrible…wait, wait, wait! Finally, fed up with the bad ala carte menu, I tried the Buffet, and the selection was limited at best, and very, very pricey. I think I've finally learned a lesson and will not return to the hotel because of the AWFUL food. And registering displeasure doesn't seem to work either. March 26, 2014
Rated 4.0 out of 5.0 by 环境不错 酒店位置虽然比较偏僻,但是也因为这样所以出入的人员也不会很复杂。唯一不足是酒店的餐饮选择太少了,最近ADD的早餐质量有所下降。 March 5, 2014
Rated 5.0 out of 5.0 by 环境非常不错,一家大小渡假选择 品牌酒店软硬件一流,健身中心非常不错,泳池水挺暧的 房间漂亮,打车也不算太难,早餐饮品种类多 一家大小渡假选择 February 24, 2014
Rated 5.0 out of 5.0 by Great environment and service Great environment 、breakfast and service, the bed is too soft for my mother. February 4, 2014
Rated 5.0 out of 5.0 by I like it always come back It was the same good visit as two month befor. It was all to my satisfaction. February 2, 2014
Rated 5.0 out of 5.0 by Great Hotel I've stayed at this hotel several times. The rooms are great and the staff is very friendly and always helpful. The service is excellent. I always stay at this hotel when visiting GZ Science city. January 27, 2014
Rated 4.0 out of 5.0 by 离机场好远! 上飞机前匆忙定的酒店,这也注定了后续的意想不到,酒店距离市区确实较远,本来飞机已经晚点,到达酒店已经很晚了,最后还赶往市区吃个夜宵,房间只待了有限的几个钟头。有条建议,定的大床房,但最终抵达时只有双床房了,下次能否预先告知。 January 22, 2014
Rated 5.0 out of 5.0 by Top Hotel Top Hotel, super service. Sauber und ruhige Lage. Mitarbeiter sind freundlich und hilfsbereich. January 9, 2014
Rated 5.0 out of 5.0 by TOP Hotel Top Hotel, super service. Sauber und freundlich. Ruhige Lage. January 8, 2014
Rated 4.0 out of 5.0 by 值得推荐的酒店 酒店的设施一流,虽然室内泳池较小,但室外泳池相信在广州还是很有用武之地的。酒店旁边就是山林,空气清新,这一点在当下的中国大城市很难得。 很值得表扬的是酒店的安排的市区穿梭巴士,2小时一班,很方便。不管是周末还是工作日晚上都很方便客人去市区旅游购物。 房间整洁,地毯保持的比较清洁。床品值得表扬,可以保证较好的睡眠。 但需要批评的是滋味馆的服务水平,和15%的服务费很不相称。香雪的服务水平尚算及格,但服务员常忘记上餐后水果。更让人难以接受的是客人从菜单上点了手抓羊肉,上来的却是红烧羊排,领班还信誓旦旦的说这就是手抓羊肉。后来他自己也承认这确实不像,但竟然说不大有客人点所以厨师没准备…… December 20, 2013
Rated 5.0 out of 5.0 by 一个优秀的酒店 入住办理迅速,服务员很亲切,酒店环境好,客房舒适干净安静.有交通车来往火车东站和天河城.合适一家人来此放松,也适合商务入住. December 19, 2013
Rated 4.0 out of 5.0 by 周围环境不错 在科学城那边,地理位置确实有点偏,周围其他商业设施几乎没有,不过环境特别好,山清水秀的,呵呵。早餐不是我喜欢的类型 December 19, 2013
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