Rated 5.0 out of 5.0 by anbertang good staying experince
the most comfortable hotel than I stayed before, I am sure i will stay here next time.
May 12, 2013
Rated 5.0 out of 5.0 by Mashgiach Great Hotel
This CP is one of the better ones, the service is great, the rooms are nice and clean the bed heavenly.
cons: its starting to get tired and need renovating ASAP.
May 8, 2013
Rated 5.0 out of 5.0 by MajedOS fantastic hotel
crowne plaza guangzhou city centre is an hotel like home, very comfortable, the staff very friendly, located at perfect place and you have get clearly the feeling that everybody in this hotel just care to satisfy you
May 7, 2013
Rated 4.0 out of 5.0
by Sajed55 Comfortable bed
A wonderful assortment of pillows, and a comfortable bed.But there is no Arabic-language TV channel, and movies channels very bad,
May 6, 2013
Rated 3.0 out of 5.0 by jl2013 DID NOT REACH EXPECTATIONS
THIS HOTEL DID NOT REACH MY EXPECTATIONS., NO ONE WAS AT THE DOOR TO RECEIVE MY LUGGAGE, I CARRIED UP TO THE DOOR......THEN, AT MY FIRST ARRIVAL, THE ROOM WAS NOT READY (I HAD BEEN TRAVELING FOR 36 HOURS TO REACH THIS PROPERTY).....THE INTERNET WAS NOT WORKING PROPERLY, VERY SLOW, CONECTION PROBLEMS. THE SECOND TIME, IT WORKED BETTER ( I STAYED TWO TIMES THE SAME WEEK). THE MASSAGE AT THE HOTEL DOES NOT ACCEPT YOUR CREDIT, SO IT LOOKS IT DOES NOT BELONG TO HOTEL, THEY CLAIM ITS ON THE FIFT FLOOR, BUT YOU HAVE TO WALK TO SOME HALLS CURRENTLY BEING REMODELED, TO REACH ANOTHER BUILDING AND FIND THE INDEPENDENT MASSAGE PLACE., THE CHAIR TOWEL WAS PREVIOUSLY USED..THE ROOM WAS DIRTY., THE CARPET UGLY, I ASKED TO CHANGE AND THEY PROVIDED ANOTHER ROOM.,I ONLY TOOK A FOOT MASSAGE., I WOULD NEVER GET A BODY MASSAGE AT THIS PLACE......COMPARE TO OTHER 5 STARS, THIS WAS REALLY DISSAPOINTED...., NOT WORTH TO GO BACK, THEY ONLY ACCEPT CASH, SO YOU CAN NOT CHARGE IT TO THE ROOM. NEXT TIME, I WILL FIND A 5 STAR HOTEL OF CHINESSE BRAND, MASSAGE IN CHINA IS A TRADITION, AND TO TAKE A TAXI TO GO TO ANOTHER HOTEL TO GET A MASSAGE IS NOT THE IDEAL THING TO DO.......THE LOBBY OPTIONS OF FOOD ARE VERY LIMITED., THE BREAKFAST IS GOOD BUY VERY EXPENSIVE.
May 4, 2013
Rated 3.0 out of 5.0 laundry service is way too disappointing
1, Express laundry service delayed in returning my stuff and caused the delay of my appointment.
2, the quality of laundry is low
very bad expeience.
May 3, 2013
Rated 5.0 out of 5.0 Oasis in Guangzhou!
The Crowne Plaza is consistently superb especially in terms of room comfort and service. It is always a pleasure to return to this conveniently located property replete with all amenities including a golf umbrella, most necessary during monsoon season.
April 28, 2013
Rated 5.0 out of 5.0 by Shamma Hotel
I had booked for a stander room, I was impressed by the huge size of it. Very conformable bed, friendly staff, delicious breakfast.
April 13, 2013
Rated 3.0 out of 5.0 by tm45dt1 Great Hotel: Staff Problems at Night.
First, let me point out that this hotel is visually stunning -- the lobby is well designed and we had great views from our rooms on the 47th floor. The in-room dining was great (try the Club Sandwich, you won't be sorry) and the front desk service at check-in and during the day was fine.
The main problem with this property was the 75 minutes I spent trying to get an extra blanket -- at least 35 of which was trying to explain to the Concierge and housekeeping staff what a blanket was! We eventually solved the problem by getting the Concierge's mobile number and TEXTING HIM A PICTURE OF A BLANKET. Then, once we were able to get across what we wanted we had to deal with someone in housekeeping who refused to give us an extra blanket. The whole thing was ridiculous and I suspect the only reason they eventually brought us a blanket was because we threatened to check out.
Having said that, the morning shift when we checked out was efficient, the staff were fluent in English and French and were the complete polar opposite of the hostile reception we received for simply asking for an extra blanket. I'm a loyal ICH Priority Club and Ambassador member and I'm not entirely sure I would go back to this property -- it was that annoying.
April 12, 2013
Rated 4.0 out of 5.0 by Marie02 Clean and comfortable bed
The location of the hotel is good, near the shopping mall and metro.
There's a shuttle bus that will bring you from the airport to the hotel at RMB 18 and it stops outside the hotel.
They have friendly staffs. Fast check ins and check out.
The room and toilet are big and clean. The bed is comfortable and clean. Always had a good night sleep.
The only problem is the items in the mini bar in the room are all expired (mixed nuts, pops, beers, water) even the free coffee and teas are also expired. I called the front desk right away to tell them of the expired items and ask them to replace it the next day but unfortunately they didn't do it in my entire 4 days stay there.
The Executive Lounge serve good snacks every afternoon but sad to say their pops are also expired.
They have a very good selection of food in their buffet breakfast
April 12, 2013
Rated 5.0 out of 5.0 非常满意的体验
April 10, 2013
Rated 4.0 out of 5.0 by jaflicsher 这是值得推荐的酒店
April 5, 2013
Rated 5.0 out of 5.0 by dorren 服务很好，入住环境舒适
April 3, 2013
Rated 4.0 out of 5.0 啊，水果也没送
March 28, 2013
Rated 5.0 out of 5.0 by Wayne15 Great personal touch and fantastic bed
Excellent property. Staff was amazing and catered to your every need. Special thanks to David, Blair, Jenny, Michelle and the desk staff of this hotel. Room and bed comfort was fantastic and the morning buffet was something I couldn't wait for each day. A delicious fare of Western and Asian cuisine. Downtown location was very convenient to a flurry of great restaurants and shopping. Would recommend this hotel to anyone staying in the area.
March 25, 2013
Rated 3.0 out of 5.0 by Fuad67 The room itself It fine
Good stay, however the hotel didn't deliver the PC privilege ,
Such as. Fruit basket , newspaper,
March 24, 2013
Rated 5.0 out of 5.0 by RealBird 晚上的滋补汤非常好喝
March 7, 2013
Rated 4.0 out of 5.0 by TanKT Confusion regarding Priority Upgrade and Club Lounge Access
I paid an additional RMB 300.00 for 2 nights on the advise and expectation that I could have breakfast in the Club Lounge
But on the 2 mornings only coffee and cookies available
Hence my RM 600.0 was wasted as I am not a drinker so never tested whether there actually was an evening "Happy Hour"!
Appreciated more accurate information next time
Otherwise the stay was very good
March 4, 2013
Rated 4.0 out of 5.0 by Craigwoo Comfortable room and convenient traffic
1 King bed room is already big enough,especially,the big size bathtub can contain two adult,so romantic. The bed is comfortable,and big screen TV can 360 degree circumvolve,everything is designed for the excellent living experience.
outdoor pool opens till 10:00PM,you can swim and enjoy the fresh air.
The hotel located near subway station,every convenient.
weakness:the restaurant is not so good,not recommend.
February 20, 2013
Rated 4.0 out of 5.0 by dogloverjay Love your interns in the canteen!
We stayed in the hotel during spring Festival so it's not too busy. Enjoyed breakfast when there was not too many people. I was very impressed of the excellent service provided by those interns in the canteen, they are warm and hospitable. Also it's nice to leave soup in the room for Platinum guest.
One bar attendant (Penny might be his name) was very professional and did an absolutely wonderful job. A female staff there (Jane) was great too. The club lounge was great with nice view of the mountain and lake and staff there nice and helpful.
It was a bit distressful when temperature suddenly dorpped outside but the heating supply in the room was cut off without previous notice. And it took quite a while to get it back. Everything else was quite OK.
February 17, 2013
Rated 5.0 out of 5.0 by Wasper79 Fantastic
I stayed for a week in Guangzhou, the staff are fantastic and the rooms are very clean and modern.
Will be staying with you again next time I visit gz
February 11, 2013
Rated 5.0 out of 5.0 by Samatm Great Service, Spacious room, fantastik breakfast
Crowne Plaza Guangzhou city Center rocks ! (very good) .
From Reception on checkin to Conceige helping with train tickets, to the very well equipped fitness center everything was World Class. The breakfast buffet was magnificent.
Great value .. especially with free broadband . try to get ahigher room for top of the world views !
February 11, 2013
Rated 5.0 out of 5.0 by NVKC Excellent service
The staff are very friendly ,chef is very good ,restaurant
Manager is very good responsive helpfull ,overall all staff are very helpful and attend to your needs ,
This was my second visit and have stayed in couple of same group hotels and everywhere service is the same ,would always like to stay with crown plaza always
Will always recommend
January 29, 2013
Rated 5.0 out of 5.0
by arawahy6 Fantastic breakfast
Breakfast was very good, the hotel lobby is modern and nice, toilet was big and modren :) we got upgraded Thx, really enjoyed my stay.
near 2 hala resturents.
January 28, 2013
Rated 5.0 out of 5.0 by Gavin777 Excellent location and Services
Excellent location and Services. Well recognized priority Platinum Member!
January 16, 2013
Rated 4.0 out of 5.0 by townportal1234 Good location
Typical crown plaza in good location of Guangzhou. Service is fine and room is comfortable. Room is upgraded without club excess.
January 15, 2013
Rated 3.0 out of 5.0 by GastonC Business in Guangzhou
Overall a5 star hotel with potential..but (read on):
Pro(s) great bed to sleep in (not to mention, excellent pillow). Good location too. Good live music in the evening. Rooms are cleaned very well.
Con(s): Front desk staff are quite snobbish and may be rude. When we checked in, they couldn't verify our Platinum status for some reason. The assistant manager gave me his card and ask me to contact priority club (which I did) and I forward him a copy of the email the next day confirming our Platinum membership. He didn't reply. I went to inform other managers -they weren't bothered. Therefore, we were denied our privileges as a platinum member and had to pay extra for breakfast and other services that we normally get for free!
Bad concierge service: we asked for hiring private cars with drivers - they recommended us their 'private contacts' and thought that we are 'foreigners' and therefore can skimmed us. Unfortunately we know China well and have done business in China for several years, just that our driver was not available for a few days. Cut the story short, the concierge service and people are not to be trusted. In addition to that, one particular night, one of the senior employees at the hotel was at the lobby bar with some friends. They had an argument and he threw the glass wine on the floor! The employees (junior) were so afraid and had to do all the cleaning up.
The gym is lousy too (when compared to most of the 5 star hotels that I've stayed and the other crown plaza hotels that I've used before). The equipment are worn out, the room is dark, water supply is limited ( should have mineral water bottles - no plastic cups!), the audio and music system in the gym room is broken!
All in all, it is pointless to have first class infrastructure with 3 world mentality people running it,
January 11, 2013
Rated 5.0 out of 5.0 by chansaup great service
fast check in and check out services
no need to queue for a long period of time
January 4, 2013
Rated 3.0 out of 5.0 by pretty2012 overdue breakfast
Poor room service! It seemed the ordered breakfast was forgotten, and it was late about for 20 minites.
January 4, 2013