Rated 4.3 out of 5 by 120
Rated 5.0 out of 5.0 by 华策卡车王 细节决定我心里的认可度
January 28, 2014
Rated 5.0 out of 5.0 by Kinaboy Spacious; complimentary soup excellent
The room is spacious and clean. I was able to work out a bit in front of the television.
The complimentary Cantonese soup served to the rooms every night is an excellent example how the hotel tries to make guests feel at home.
January 26, 2014
Rated 5.0 out of 5.0 by Jayden.Q 很棒的一家酒店，周边交通也方便
January 26, 2014
Rated 5.0 out of 5.0 by Yang1137 很舒服的一晚
January 22, 2014
Rated 1.0 out of 5.0 by Davolaki Heating turned off, to save money?
I stayed at the hotel, and there was no heating in my room. At first, I thought my climate control malfunctioned. When I called guest service, I was told that heating has been turned off for the entire hotel. I asked her why? She responded, "we think that it is not cold enough today to justify heating". It was 10 degrees at the time. She then offered a portable heater. After two nights at the hotel, I got a cold. Thank you very much.
Basically, she was telling me that the hotel is trying to save money by turning off heating, despite being the middle of winter.
Not providing heating in a Crowne Plaza is just ridiculous. I had to write 3 emails to Guest Relations to get some kind of decent response. The first reply from the hotel was just a standard "we will investigate".
Another thing, despite being a Platinum member, the hotel refused to offer me any recognition. Most other IHG properties offer lounge access or free breakfast; but nothing from this hotel.
As a result of my experience, I cancelled all subsequent bookings at IHG hotels for the rest of my trip; and re-booked with another hotel brand.
January 15, 2014
Rated 5.0 out of 5.0 by Fakewings Comfortable hotel
A good choice of accommodation in Guangzhou city center. Very convenient for traffic.
January 14, 2014
Rated 5.0 out of 5.0 by HAWKFLYER 各方面都很优秀的酒店
January 4, 2014
Rated 5.0 out of 5.0 by TrevD Outstanding Hotel in China
Travelling on business is stressful and pressure, the Guangzhou Crowne Plaza City Centre is the most outstanding simplistic and highly facilitated Hotel in Guangzhou.
January 3, 2014
Rated 4.0 out of 5.0 温馨的问候与服务
January 3, 2014
Rated 5.0 out of 5.0 by James0101 Overall a pretty good stay
Room is spacious. My corner room request was accommodated. Gym is new. The building is one of the tallest in the city, though I wasn't staying at the top floors.
One minor issue: bell man not helping with our bags even when they saw us dragging them to check in.
January 1, 2014
Rated 5.0 out of 5.0 by heibaigougou Memorable experience
I checked in arount at 10 pm while one thing impressed me, when I geot into room, a soup prepared by hotel were there in desk.
December 31, 2013
Rated 5.0 out of 5.0 by MIKOHSIAO good location & nice staff
there is a mall just cross a street so that it is convenient to find good food..
December 30, 2013
Rated 5.0 out of 5.0 by FrequentRoamer Excellent
Terrific experience. Staff fantastic, special thanks to the team in the executive lounge, Kristy, Acco and John, that had good local knowledge.
Many thanks also to Jenny and Jerome for going out of their way to be helpful.
Location is very convenient, next to the subway station.
One tiny thing... providing more soap and shampoo would be nice. Staying with my wife, we went through what was provided very quickly.
Definitely staying here again next time I am in Guangzhou.
December 29, 2013
Rated 5.0 out of 5.0 by Kumara 很棒的酒店
December 29, 2013
Rated 5.0 out of 5.0 by MacC_mac A pleasant stay in Guangzhou
It was the first time I stayed at a brand of Crowne Plaza hotel, I would say I have had a very pleasant time from checking in to checking out, the staffs were helpful and polite, the room was spacious and clean, with modern design and plenty of international and local tv channels, speedy wifi and wired internet were freely provided, moreover, the room was also provided an iron and iron board, a good convenient for customers.
For the dinning, I have tried two restaurants, one was called "Fresh" for breakfast, another one called "Hao Chi" for lunch. The breakfast was certainly a plus for the hotel, variety of choices and good quality (see the photos I posted). For the lunch, if you would like to try different flavors cuisine of China in one place, here would be a good choice for you.
December 28, 2013
Rated 4.0 out of 5.0 by alsharef20 ksa Riyadh
and good location
Spacious reception staff foreignersDirector hotels jovial, professional and well-liked and in the responsibility of acting
December 26, 2013
Rated 4.0 out of 5.0 by avocadoo 贴心服务
December 20, 2013
Rated 4.0 out of 5.0 by cinderash 4D3N stay at Crowne Plaza City Center
- very friendly hotel crew, who greets and gave suggestions on the local attractions to visit.
- very prompt response from the hotel help desk (requested for hotel staff to assist with some sewage issues - came up to my room within 5mins).
- the only flop side - can't get a taxi when I needed one (especially during the peak hours - impossible to get any taxi between 5pm - 8pm)
- traffic condition can be quite congested, and the best option would prob be the the Metro (prompt and most imptly no jams, aside from human jam sometimes).
- weather is cooling during mid-december (average temp of 13-15 degree celsius)
December 17, 2013
Rated 5.0 out of 5.0 by turing 非常满意的一次 stay
入住的时候有附送两张吧台饮料赠券，前台 check in 的服务生也很 nice，总体感觉印象非常不错。
2. 电视不支持USB3.0，应该升级一下了，为 mac 格式化的移动硬盘电视无法识别，都2013年了，应该支持一下。
December 12, 2013
Rated 4.0 out of 5.0 by pier0001 总体出色
December 4, 2013
Rated 5.0 out of 5.0 by F2013 Strongly recommend
The service is very good, and the staffs are very considerate.
Will stay here when travelling to Guangzhou next time.
December 4, 2013
Rated 5.0 out of 5.0 by Sajed55 Friendly and warm reception The food is delicious, and comfortable mattress
I liked having a an Arab cooker in the kitchen.
Adds to the hotel kitchen to form delicious.
I like reception when I arrive to the hotel.
November 26, 2013
Rated 4.0 out of 5.0 by Adam73 Good hotel, and service
This is a nice hotel but nothing exceptional. It is a croene plaza experience, just seem to be a bit dated and needs refreshing.
Other than that, is ok and may use again
November 23, 2013
Rated 4.0 out of 5.0 by MoSo Good Amenities
Nice rooftop pool and relaxing piano bar in the lobby. There are 2 restaurants inside the hotel and a mall across the street.
November 22, 2013
Rated 3.0 out of 5.0 by ericww 交通便利，服务到位
November 21, 2013
Rated 5.0 out of 5.0 by PaoloN perfect!
Excwellente experience, but still in China English language is THE problem!
November 17, 2013
Rated 1.0 out of 5.0 by tonyfu Bad Experience at this Crowne as a Platinum Member
Totally out of expectation. Poor frent desk service, ignoring the guest needs, no response to complaints although at a nice location and a great tower. The Worest Crowne hotel I stayed in China.
November 10, 2013
Rated 3.0 out of 5.0 by Seb13 Average and overpriced for comfort
I was quite dissapointed from the Hotel as I am used to something better for this kind of class of hotel.
The location is good. The maintainance poor.
The lift where old and not maintained. They make noises and are not smooth. I little scaring if you are taking a ride.
The reaction of the staff in the lobby bar is very slow and sometimes they ignore the call of the guests.
The small gym is very dirty and has not been well maintained. I trained only for 10 Minutes and left as I felt, that the equipments where not regularly desinfected and cleaned. They stunk and it seemed that the sweat of everybody using the equipment hasn't been cleaned off the equipment for days.
The room is beside the Restaurants the things I was satisfied with. Comfortable bed and good room space. Well equipped and functional appliances. A little overpriced so for a suite. Well, maybe because of the fair.
The Restaurants are good and buffet is satisfactory. Good taste, various choices and well chosen dishes. Staff however needs more training.
November 8, 2013
Rated 1.0 out of 5.0 by aaronjay0824 Disappointed Stay
I stayed at Crowne Plaza GUANGZHOU CITY CENTRE from Aug. 23-26 and in the end was disappointed in the stay…I wasn't going to write a review about it, but just noticed that the IHG points were not registered registered from this hotel for some reason…I have filed to receive these points as over $600 USD was spent that weekend and I would appreciate received the points for the stay and also for using the IHG credit card.
1. In advance, I requested a crib and extra bed for the room…when we arrived…neither had been prepared. Called and was transferred over 3 times to 3 different people for this…a crib was brought but even at 11 pm, still no bed…called again and was transferred to 3 different people and it finally arrived about midnight.
2. The Concierge helped us get food since the restaurant didn't know where the hotel was and brought us the food and kept the change. When we asked the hotel about this…they said a fee was charged for him to get food…but we were not aware of this or wasn't on the bill.
3. Toiletry Items are very cheap and brands unknown.
4. Website states there is video rental and we asked where to get dvds to watch and nobody knew what we are talking about.
5. Several times, room was requested to be cleaned and it was never done.
6. No daily newspaper given.
I am thankful for the birthday cake given by the hotel and the staff in the Club Lounge were very nice. Overall, I didn't feel like this is was a good value for the money spent and do not plan on staying here again. I think probably they need to be a bit more organized and on top of things.
November 8, 2013
Rated 4.0 out of 5.0 by Ronniet Big room
Very good location to get to anywhere in Guangzhou. Easy to get taxi as compared to hotels in east station area. Room cleaning inconsistent. Bath towel needs improvement. Very soft and clean. But towel Forbes will stick to all parts of your body after wiping. Very big room with walk in wardrobe if that is what you are looking for. Small lobby, but not intrusive. Many ATM around. Shopping centre AEON is just opposite. Many good restaurants nearby.
November 7, 2013