Rated 4.2 out of 5 by 93
Rated 3.0 out of 5.0 by Seb13 Average and overpriced for comfort
I was quite dissapointed from the Hotel as I am used to something better for this kind of class of hotel.
The location is good. The maintainance poor.
The lift where old and not maintained. They make noises and are not smooth. I little scaring if you are taking a ride.
The reaction of the staff in the lobby bar is very slow and sometimes they ignore the call of the guests.
The small gym is very dirty and has not been well maintained. I trained only for 10 Minutes and left as I felt, that the equipments where not regularly desinfected and cleaned. They stunk and it seemed that the sweat of everybody using the equipment hasn't been cleaned off the equipment for days.
The room is beside the Restaurants the things I was satisfied with. Comfortable bed and good room space. Well equipped and functional appliances. A little overpriced so for a suite. Well, maybe because of the fair.
The Restaurants are good and buffet is satisfactory. Good taste, various choices and well chosen dishes. Staff however needs more training.
November 8, 2013
Rated 1.0 out of 5.0 by aaronjay0824 Disappointed Stay
I stayed at Crowne Plaza GUANGZHOU CITY CENTRE from Aug. 23-26 and in the end was disappointed in the stay…I wasn't going to write a review about it, but just noticed that the IHG points were not registered registered from this hotel for some reason…I have filed to receive these points as over $600 USD was spent that weekend and I would appreciate received the points for the stay and also for using the IHG credit card.
1. In advance, I requested a crib and extra bed for the room…when we arrived…neither had been prepared. Called and was transferred over 3 times to 3 different people for this…a crib was brought but even at 11 pm, still no bed…called again and was transferred to 3 different people and it finally arrived about midnight.
2. The Concierge helped us get food since the restaurant didn't know where the hotel was and brought us the food and kept the change. When we asked the hotel about this…they said a fee was charged for him to get food…but we were not aware of this or wasn't on the bill.
3. Toiletry Items are very cheap and brands unknown.
4. Website states there is video rental and we asked where to get dvds to watch and nobody knew what we are talking about.
5. Several times, room was requested to be cleaned and it was never done.
6. No daily newspaper given.
I am thankful for the birthday cake given by the hotel and the staff in the Club Lounge were very nice. Overall, I didn't feel like this is was a good value for the money spent and do not plan on staying here again. I think probably they need to be a bit more organized and on top of things.
November 8, 2013
Rated 4.0 out of 5.0 by Ronniet Big room
Very good location to get to anywhere in Guangzhou. Easy to get taxi as compared to hotels in east station area. Room cleaning inconsistent. Bath towel needs improvement. Very soft and clean. But towel Forbes will stick to all parts of your body after wiping. Very big room with walk in wardrobe if that is what you are looking for. Small lobby, but not intrusive. Many ATM around. Shopping centre AEON is just opposite. Many good restaurants nearby.
November 7, 2013
Rated 4.0 out of 5.0 by travelK1234 服務很好
October 29, 2013
Rated 4.0 out of 5.0 by kermit71 shuttle problem to Canton fair
all hotels at Guangzhou have shuttle service to Canton fair , also Crown plaza has.
they informed a plan of shuttle times every 30 minutes but when we arrive 5 minutes before departure , the shuttle was always gone already. The staff says , 1st come goes 1st and have to wait for next shuttle which will be 35 minutes later. Reputation hotes have small buses which are carrying the extra guests to fair ground , why can't Crown Plaza do the same ?
October 23, 2013
Rated 4.0 out of 5.0 by doraemon Cost Change
The cost of the room was good , but the days of the fair the cost rised too much.
October 23, 2013
Rated 4.0 out of 5.0 by Stari21 good
The location is very well, you can find the mall nearby. Service is nice, and the pool is very prefect. But no news paper provided.
October 19, 2013
Rated 2.0 out of 5.0 by Baboie Disappointed
Was totally disappointed with the facility in General.
First: Staff had no idea where anything is located. When you tell them where you want to go they just say okay and when you get into the taxi they don't share the information so you sit there waiting for help.
Second: Food quality needs to improve as well as cooking the food.
More staff on hand during peak breakfast rush, tables not cleared and you had to wait for coffee.
If it weren't for the foreigner staff who seemed to try and fix all of the issues the staff had no capabilities this visit would have been a total disaster
October 15, 2013
Rated 4.0 out of 5.0 by zzzzzz6 位置好，客房舒适，服务一般
October 13, 2013
Rated 1.0 out of 5.0 by HABI Bad online booking via IHG website
Booked via IHG website with the use of the IHG agent via chat.
Was promised rooms with breakfast with one rate before giving the credit card info and booking.
After that when reviewing the booking, I saw that breakfast was not included and it was booked at a higher rate than discussed.
Sent emails to guest relations and it has been over one week with no positive reply or care from IHG.
I have already stayed at the hotel and forced to pay the higher rates. Even forced to pay for breakfast. As of today, this issue is unresolved.
It would have been cheaper to book via a third party website and would have gotten what I asked for.
I am very surprised at the poor customer service or should I say lack or service or care. I am even an IHG club member.
October 13, 2013
Rated 3.0 out of 5.0 by Darren12345 the room is clean, bed is comfortable, the location is good
the room is clean, bed is comfortable, the location is good and staff are all friendly. I've choose this hotel for business travel for over 40 night during this year but it is the first time I experience a fair servce. I was told to have a RMB50 of free launder service everyday while booking but was refused at checking out. Anyway, the hotel is good for stay I think. Hope to receive better service and better recognition as a IHG member in the furture.
October 3, 2013
Rated 5.0 out of 5.0 by Steveonbusiness Wonderful stay
This hotel was really modern and comfortable. The room is clean and the amenities were good. Even had a few English channels on the TV.
September 30, 2013
Rated 5.0 out of 5.0 by ibrahimo 17晚的愉快体验
September 28, 2013
Rated 5.0 out of 5.0 by xiang1982 性价比不错
September 23, 2013
Rated 3.0 out of 5.0 by siven 很不愉快的住宿
September 19, 2013
Rated 5.0 out of 5.0 酒店环境非常好
September 19, 2013
Rated 5.0 out of 5.0 by loca2046 Comfortable bed and great service.
Comfortable bed and great service.Comfortable bed and great service.
September 16, 2013
Rated 4.0 out of 5.0 by KKIHG 服务到位，位置便捷
September 11, 2013
Rated 5.0 out of 5.0 by Mitch89 Very Nice Hotel
The hotel was very nice. The breakfast buffet was incredible. The staff was very helpful and was able to communicate with me even though I knew no Chinese
August 27, 2013
Rated 5.0 out of 5.0 by Paula13 Excellent Hotel in the Heart of Guangzhou
We loved this hotel. Quiet, elegant and functional. Modern furniture and decor, lovely lounge bar with live music in the evening. The food served at the main restaurant was very good, the buffet offered many delicious choices. The Club Lounge is spacious, elegant and the food and drinks are excellent. The staff is freiendly, helpful and professional. We really enjoyed staying at the Crown Plaza..
August 17, 2013
Rated 5.0 out of 5.0 very nice place to stay long time !!
Was our first time in Guangzhou city, we stay 2 days during our first visite and return to stay 6 more days, for bussines persons we must say it is the perfect place, free internet, nice place to share breakfast and dinner with friends and we got a great help sending packages by express delivery......really nice, We only can recommend this hotel to enjoy your hollidays or as a bussines hotel, close to veryplace, shopping, taxis....everything you may need and even more!!! thanks crowne plaza!!!
August 12, 2013
Rated 5.0 out of 5.0 by Mumcimi The room was comfortable with all that was in there
The room was very conducive whit all the comfortabilities and necessary supplies
August 8, 2013
Rated 4.0 out of 5.0 by Anan 整体服务不错的酒店
July 30, 2013
Rated 5.0 out of 5.0 by SKYCITY 总体不错
July 25, 2013
Rated 5.0 out of 5.0 by rich803 Good service, warmly care for guests
the hotel offer me very good service, during my stay.
And esp. thanks to the house keeper offer me ice for my feet hurt.
I really love their warmly care for guests and I will choose this hotel again next time.
July 21, 2013
Rated 5.0 out of 5.0 by lenachina 性价比高
July 17, 2013
Rated 5.0 out of 5.0 by Rodmore perfect p[lace to stay while in Guangzhou
Excellent please, will stay over and over and over again!
July 3, 2013
Rated 5.0 out of 5.0 by Mama00 Great Service
In few words, "home away from home"! The rate was great, the service excellent and the food superb.
July 2, 2013
Rated 5.0 out of 5.0 by QboyJun 积极热情的服务
June 29, 2013
Rated 5.0 out of 5.0 by Sanjeevgoa Very central , very comfortable
Staff very attentive.
Buffet spread for breakfast fantastic !!
Rooms very spacious and contemporary
Excellent connectivity Airport bus terminus in the hotel compound Good Wifi in the hotel
(only CON) - Checkout staff distrustful - was reluctant to let me go to the room to collect my bags after I checked out and paid.
June 29, 2013