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Rated 4.3 out of 5 by 120 reviewers.
Rated 4.0 out of 5.0 by to big and unpersonal this hotel is really to big , to many lifts and if you have to go to top floors you have to change lift , no feeling that you are staying in a hotel more like in a shopping center,rooms are quiet ,looks a little used ,but ok , for me it is to big and so i will not go there again June 12, 2013
Rated 4.0 out of 5.0 by 不错的商务休闲皆宜的酒店 地理位置很好,酒店设施很好,机场大巴方便,全日餐厅自助早餐不错,餐厅和酒吧服务好,泳池服务很好。 不足:前台接待不够热情,泳池比较小。 June 9, 2013
Rated 5.0 out of 5.0 One of The best Crowne Plaza I've ever stayed Surely , I will come back again! It's one of the best Crowne Plaza I've ever stayed! June 7, 2013
Rated 2.0 out of 5.0 by service at breakfast the waitresses and waiters running around like confused chicken, most of them don't know, how to serve customer, servants are very busy to take away your plate, even don't ask. the cooker are not able to make eggs by requested style, and what was finally delivered was not in shape for a Hotel, which like to play in this class. Here is a lot to improve. As a long years member of Priority club, I must tell you, also for pricing and upgrade I expect much better treatment as it was given to me.. June 5, 2013
Rated 4.0 out of 5.0 by Good value I had one small problem, that once it was bought to the attention of the Hotel was dealt with quickly and in the most considerate of ways. The staff were fantastic. Extremely friendly and helpful all the time, and anything I required was dealt with immediately. The staff in the dining room were helpful and their English was very good. They understood me and I understood them easily. The women who cleaned the room were also helpful and kind. I would recommend this Hotel to anyone planning a stay in Guangzhou. June 4, 2013
Rated 5.0 out of 5.0 by l f Always my first choice in Guangzhou. Definitely will be back soon. Clean ang comfortabe room. Breakfast is very good with a lot of choice. Very professional staff. May 24, 2013
Rated 5.0 out of 5.0 exellent but thier is a problim every thing was exellent ratherfor when i reserved i rserved 2 rooms with my name and i payed for it with my credit card but 'when i went thier they conseder the points only for one room not the other and i stayed there for an 11 days but they told me if you aren't staying in the other room we cant give you the points for it . If you didnt give me the points for the other room i will never conseder any of your priority group to stay in May 23, 2013
Rated 5.0 out of 5.0 by Comfort, and location I highly recommend this hotel for all purposes of travel. May 22, 2013
Rated 5.0 out of 5.0 by good staying experince the most comfortable hotel than I stayed before, I am sure i will stay here next time. May 12, 2013
Rated 5.0 out of 5.0 by Great Hotel This CP is one of the better ones, the service is great, the rooms are nice and clean the bed heavenly. cons: its starting to get tired and need renovating ASAP. May 8, 2013
Rated 5.0 out of 5.0 by fantastic hotel crowne plaza guangzhou city centre is an hotel like home, very comfortable, the staff very friendly, located at perfect place and you have get clearly the feeling that everybody in this hotel just care to satisfy you May 7, 2013
Rated 4.0 out of 5.0 by Comfortable bed A wonderful assortment of pillows, and a comfortable bed.But there is no Arabic-language TV channel, and movies channels very bad, May 6, 2013
Rated 3.0 out of 5.0 by DID NOT REACH EXPECTATIONS THIS HOTEL DID NOT REACH MY EXPECTATIONS., NO ONE WAS AT THE DOOR TO RECEIVE MY LUGGAGE, I CARRIED UP TO THE DOOR......THEN, AT MY FIRST ARRIVAL, THE ROOM WAS NOT READY (I HAD BEEN TRAVELING FOR 36 HOURS TO REACH THIS PROPERTY).....THE INTERNET WAS NOT WORKING PROPERLY, VERY SLOW, CONECTION PROBLEMS. THE SECOND TIME, IT WORKED BETTER ( I STAYED TWO TIMES THE SAME WEEK). THE MASSAGE AT THE HOTEL DOES NOT ACCEPT YOUR CREDIT, SO IT LOOKS IT DOES NOT BELONG TO HOTEL, THEY CLAIM ITS ON THE FIFT FLOOR, BUT YOU HAVE TO WALK TO SOME HALLS CURRENTLY BEING REMODELED, TO REACH ANOTHER BUILDING AND FIND THE INDEPENDENT MASSAGE PLACE., THE CHAIR TOWEL WAS PREVIOUSLY USED..THE ROOM WAS DIRTY., THE CARPET UGLY, I ASKED TO CHANGE AND THEY PROVIDED ANOTHER ROOM.,I ONLY TOOK A FOOT MASSAGE., I WOULD NEVER GET A BODY MASSAGE AT THIS PLACE......COMPARE TO OTHER 5 STARS, THIS WAS REALLY DISSAPOINTED...., NOT WORTH TO GO BACK, THEY ONLY ACCEPT CASH, SO YOU CAN NOT CHARGE IT TO THE ROOM. NEXT TIME, I WILL FIND A 5 STAR HOTEL OF CHINESSE BRAND, MASSAGE IN CHINA IS A TRADITION, AND TO TAKE A TAXI TO GO TO ANOTHER HOTEL TO GET A MASSAGE IS NOT THE IDEAL THING TO DO.......THE LOBBY OPTIONS OF FOOD ARE VERY LIMITED., THE BREAKFAST IS GOOD BUY VERY EXPENSIVE. May 4, 2013
Rated 3.0 out of 5.0 laundry service is way too disappointing 1, Express laundry service delayed in returning my stuff and caused the delay of my appointment. 2, the quality of laundry is low very bad expeience. Kevin May 3, 2013
Rated 5.0 out of 5.0 by Oasis in Guangzhou! The Crowne Plaza is consistently superb especially in terms of room comfort and service. It is always a pleasure to return to this conveniently located property replete with all amenities including a golf umbrella, most necessary during monsoon season. April 28, 2013
Rated 5.0 out of 5.0 by Hotel I had booked for a stander room, I was impressed by the huge size of it. Very conformable bed, friendly staff, delicious breakfast. April 13, 2013
Rated 3.0 out of 5.0 by Great Hotel: Staff Problems at Night. First, let me point out that this hotel is visually stunning -- the lobby is well designed and we had great views from our rooms on the 47th floor. The in-room dining was great (try the Club Sandwich, you won't be sorry) and the front desk service at check-in and during the day was fine. The main problem with this property was the 75 minutes I spent trying to get an extra blanket -- at least 35 of which was trying to explain to the Concierge and housekeeping staff what a blanket was! We eventually solved the problem by getting the Concierge's mobile number and TEXTING HIM A PICTURE OF A BLANKET. Then, once we were able to get across what we wanted we had to deal with someone in housekeeping who refused to give us an extra blanket. The whole thing was ridiculous and I suspect the only reason they eventually brought us a blanket was because we threatened to check out. Having said that, the morning shift when we checked out was efficient, the staff were fluent in English and French and were the complete polar opposite of the hostile reception we received for simply asking for an extra blanket. I'm a loyal ICH Priority Club and Ambassador member and I'm not entirely sure I would go back to this property -- it was that annoying. April 12, 2013
Rated 4.0 out of 5.0 by Clean and comfortable bed The location of the hotel is good, near the shopping mall and metro. There's a shuttle bus that will bring you from the airport to the hotel at RMB 18 and it stops outside the hotel. They have friendly staffs. Fast check ins and check out. The room and toilet are big and clean. The bed is comfortable and clean. Always had a good night sleep. The only problem is the items in the mini bar in the room are all expired (mixed nuts, pops, beers, water) even the free coffee and teas are also expired. I called the front desk right away to tell them of the expired items and ask them to replace it the next day but unfortunately they didn't do it in my entire 4 days stay there. The Executive Lounge serve good snacks every afternoon but sad to say their pops are also expired. They have a very good selection of food in their buffet breakfast April 12, 2013
Rated 5.0 out of 5.0 非常满意的体验 非常满意客房服务,年会举办的很成功! 下次还会再来入住,希望各种年会的也可以给予积分,少一些无所谓,主要是让我们顾客有更高的忠诚度。 April 10, 2013
Rated 4.0 out of 5.0 by 这是值得推荐的酒店 这是一家在市区的五星级宾馆。位置很好,交通方便。酒店设施较新且齐全,服务不错,电梯间的员工的笑容给我留下很深的印象。下次来广州会再次入住,这是值得推荐的酒店。不足之处是礼宾部员工并不热心,态度是我见过的星级酒店里比较差的。 April 5, 2013
Rated 4.0 out of 5.0 果然食在广东 酒店位于广州的传统所在越秀区,最广州的地方。酒店的早餐不错,很有广州特色。不过大堂小了点。不过整个酒店还是非常适合商务出行。 April 4, 2013
Rated 5.0 out of 5.0 by 服务很好,入住环境舒适 酒店位置很好,打车说到63层就能到。 客房非常舒适,装修很新,很喜欢IHG旗下洲际、皇冠酒店的液晶电视接口,用电脑可以直接连接到电视上做投影用,同事到房间讨论问题特别方便。 酒店服务也很到位。 酒店二层到5层有很多餐馆,因此用餐会非常方便。 April 3, 2013
Rated 4.0 out of 5.0 啊,水果也没送 啊,水果也没送...没有贵宾感觉:( 行政楼层服务还不错~ 文字太少,那么顺便表扬一下,晚上送了一杯汤,但是没有说明,不敢喝!! March 28, 2013
Rated 5.0 out of 5.0 by Great personal touch and fantastic bed Excellent property. Staff was amazing and catered to your every need. Special thanks to David, Blair, Jenny, Michelle and the desk staff of this hotel. Room and bed comfort was fantastic and the morning buffet was something I couldn't wait for each day. A delicious fare of Western and Asian cuisine. Downtown location was very convenient to a flurry of great restaurants and shopping. Would recommend this hotel to anyone staying in the area. March 25, 2013
Rated 3.0 out of 5.0 by The room itself It fine Good stay, however the hotel didn't deliver the PC privilege , Such as. Fruit basket , newspaper, March 24, 2013
Rated 5.0 out of 5.0 by 晚上的滋补汤非常好喝 第一次住这个酒店,感觉非常棒,特别是晚上的提供的滋补汤非常好喝,给我一天的劳累一个很好的慰劳,谢谢为广大入住的人士着想,下次一定还来住。 March 7, 2013
Rated 4.0 out of 5.0 by Confusion regarding Priority Upgrade and Club Lounge Access I paid an additional RMB 300.00 for 2 nights on the advise and expectation that I could have breakfast in the Club Lounge But on the 2 mornings only coffee and cookies available Hence my RM 600.0 was wasted as I am not a drinker so never tested whether there actually was an evening "Happy Hour"! Appreciated more accurate information next time Otherwise the stay was very good Thank you March 4, 2013
Rated 4.0 out of 5.0 by Comfortable room and convenient traffic 1 King bed room is already big enough,especially,the big size bathtub can contain two adult,so romantic. The bed is comfortable,and big screen TV can 360 degree circumvolve,everything is designed for the excellent living experience. outdoor pool opens till 10:00PM,you can swim and enjoy the fresh air. The hotel located near subway station,every convenient. weakness:the restaurant is not so good,not recommend. February 20, 2013
Rated 4.0 out of 5.0 by Love your interns in the canteen! We stayed in the hotel during spring Festival so it's not too busy. Enjoyed breakfast when there was not too many people. I was very impressed of the excellent service provided by those interns in the canteen, they are warm and hospitable. Also it's nice to leave soup in the room for Platinum guest. One bar attendant (Penny might be his name) was very professional and did an absolutely wonderful job. A female staff there (Jane) was great too. The club lounge was great with nice view of the mountain and lake and staff there nice and helpful. It was a bit distressful when temperature suddenly dorpped outside but the heating supply in the room was cut off without previous notice. And it took quite a while to get it back. Everything else was quite OK. February 17, 2013
Rated 5.0 out of 5.0 by Fantastic I stayed for a week in Guangzhou, the staff are fantastic and the rooms are very clean and modern. Will be staying with you again next time I visit gz February 11, 2013
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