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Rated 3.5 out of 5 by 38 reviewers.
Rated 5.0 out of 5.0 by My home away from home I've been a regular customer of this hotel for about 12 years, and have seen it change ownership/brand name several times, and continue going there as most of the staff is the same friendly staff I met during my first visits. What has set this hotel apart, from the beginning, has been the friendliness and warmth of their staff. I remember that on my second trip, they already knew me by name, which I was quite amazed at. Today, 12 years later, I am still made to feel like part of the 'Crowne Plaza family' and it is indeed my 2nd home. The personal service is what I most enjoy and I've found the hotel to be very responsive to my needs, whether it be something else I need in my room, an airport pick-up, or something I fancy to eat but is not on the menu. What distinguishes their service is that they always have a friendly smile and are always willing to go above and beyond. I have found no other hotel that pampers me as much as I'm pampered when I'm at the Crowne, which is why I call it, more than my 2nd home, my home away from home. Thank you all for everything and it is always great to return. February 8, 2014
Rated 5.0 out of 5.0 The staff The staff in the hotel are so friendly they make me feel like in home thank you guys. February 3, 2014
Rated 1.0 out of 5.0 by Very Unprofessional front Desk personnel!! Personnel at front desk very unprofessional... wanted to change reservation to charge more!! January 11, 2014
Rated 1.0 out of 5.0 by WORSE EXPERIENCE EVER IN A HOTEL!!!! HAD A RESERVATION FOR ONE NIGHT, HAD REQUESTED TWO DOUBLE BEDS WITH A CONFIRMATION IN HAND DIRECTLY FROM CROWN PLAZA'S WEBSITE.. ARRIVED AT HOTEL TRIED TO CHECK IN, THEN THE PERSON THAT WAS CHECKING ME IN (MALE) HANDED ME THE CONTRACT AND SAID SIGN IT.. I SAID OK AND SIGNED IT, BUT AT THE SAME TIME HE WAS ON THE PHONE WITH SOMEONE AND I OVERHEARD HIM SAYING "HOLD FOR ME ROOM SO AND SO THE ONE WITH A SINGLE BED AND A SOFA" THATS WHEN I SAID TO HIM.. IS THAT FOR ME?? HE SAYS YES, I SAID THATS NOT WHAT MY RESERVATION IS FOR, HE SAYS THATS ALL I HAVE AND THATS ALL I CAN OFFER YOU AND HAVE NO OTHER ROOM AVAILABLE, I SAID NO THAT, THAT IS NOT WHAT I HAD RESERVED AND I SAID AGAIN I HAVE A CONFIRMATION FOR TWO DBL BEDS AND HE BASICALLY SAID HE DIDN'T CARE WHAT MY RESERVATION SAID BECAUSE I HAD DONE MY RESERVATION THROUGH A THIRD PARTY AND THAT THEIR SYSTEM DIDN'T SHOW OR GUARANTY THAT AND THAT CROWN PLAZA WAS JUST AN INTERMEDIARY .. THATS WHEN I GOT A LITTLE OFFENDED AND SAID TO HIM THAT I HAD NOT USED A THIRD PARTY TO BOOK MY RESERVATION, HE SAID HE DIDN'T BELIEVE ME AND THATS WHEN I CONFRONTED HIM WITH MY EMAIL CONFIRMATION COMING DIRECTLY FROM CROWN PLAZA'S WEBSITE.. OBVIOUSLY HE DIDN'T LIKE THAT I HAD PROVE HIM WRONG...BY THEN I HAD ALREADY ASKED HIM FOR A MANAGER AND HE SAID THERE WAS NO MGR AVAILABLE AT THE HOTEL.. THEN HE PRODUCED A TWO DBL BED ROOM FOR ME... ASKED ME IF I NEED IT TWO OR FOUR KEYS I SAID TWO.. HE SAID OK, RIGHT BEFORE HE HANDED ME THE KEYS HE SAID WELL LET ME TELL YOU THAT FOUR PEOPLE ARE NOT ALLOWED IN THE ROOM, THE REASON HE SAID THAT IS BECAUSE MY TWO ADULT KIDS WERE THERE, BUT THEY WERE STAYING AT A DIFFERENT HOTEL NEXT DOOR, BUT HE ACCUSED ME OF TRYING SNEAK ALL FOUR OF US IN THE SAME ROOM.. I SAID TO HIM IF I WANTED TO DO THAT I WOULD'VE COME IN BY MY SELF TO CHECK IN... AFTER ALL THE ACCUSATIONS AND ARGUMENTS HE SAID I HAD TO GET TWO ROOMS OR PAY A FEE FOR EACH "ADDITIONAL" GUEST, NOW THE QUESTION OF NOT ALLOWING FOUR PEOPLE IN THE ROOM WAS NOT THE ISSUE TO HIM, BUT PAYING IT WOULD BE OK... WILL NEVER STAY AT THIS LOCATION AGAIN!!! January 2, 2014
Rated 3.0 out of 5.0 by Bueno pero puede ser mejor Nos quedamos una noche cerca del fin del año. Algunas cosas me parecieron muy buenas desde el valet parking que te ahorra mucho tiempo, la amabilidad del personal del mostrador y la vista desde el piso ejecutivo. No tengo mucho criterio para decir si me volveria a quedar en este hotel ya que a pesar que por el status me hicieron un upgrade al piso ejecutivo, el dia que me quede el servicio del lounge estaba cerrado supuestamente porque no habian muchos huespedes. Mi esposa queria un facial y un masaje en el afamado SPA pero resulto que la chica se fue temprano por las fechas y no habia nadie para dar ningun tipo de servicio dejando tambien frustado mi intento de relajarme en el sauna. Algo que definitivamente debe ser mejor es el tiempo del roomservice ya que se demoraron mas de una hora en llevarnos una gaseosa y un te. El hotel ha sido remodelado pero realmente los años pasan y hay cosas deben cambiarse tales como la silla de la habitación y el lavamanos. Por tal motivo y dadas las circunstancias considero los 20,000 puntos que me costo la noche quedo muy caro si comparo los 10,000 que me costo la noche siguiente en el Holday Inn sin que existiera una gran diferencia. En general una experiencia promedio que pudo ser mucho mejor. January 2, 2014
Rated 5.0 out of 5.0 by Electric system This hotel has not updated the electric system, to use laptops and other three pinned devices an adaptor is needed. December 8, 2013
Rated 4.0 out of 5.0 by Good location The doorman was exceptional we had no problems our first night returned for 3 before leaving Guatemala found desk staff not always very friendly or helpful; men are better than women room was clean and comfortable.Service in restaurant was very good manager visited our table good experience would return again December 7, 2013
Rated 5.0 out of 5.0 by Excelent experiencia MI estadía en el Crowne Plaza Guatemala fue excelente. El hotel y su personal me ayudo a alcanzar el éxito en mi viaja a Guatemala. Cómo estuve alojado en la Quiet Zona, pude descansar y concertrarme en mi proposito. La úbicación del hotel es excelente, aunque el exterior del edificio del hotel necesita algo de mantenimiento para mantener un aspecto correcto. Las comodidades de la habitación fueron lo que yo esperaba. December 6, 2013
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