Rated 3.5 out of 5 by 31
Rated 5.0 out of 5.0 by Quetzal888 Excelent experiencia
MI estadía en el Crowne Plaza Guatemala fue excelente. El hotel y su personal me ayudo a alcanzar el éxito en mi viaja a Guatemala. Cómo estuve alojado en la Quiet Zona, pude descansar y concertrarme en mi proposito. La úbicación del hotel es excelente, aunque el exterior del edificio del hotel necesita algo de mantenimiento para mantener un aspecto correcto. Las comodidades de la habitación fueron lo que yo esperaba.
December 6, 2013
Rated 4.0 out of 5.0 by Corey72 A great value option
This property is fine for the value and location. The rooms are not spotless and the wi-fi signal is weak and there is not a wired option, but for a short stay you cannot beat the price and location.
December 4, 2013
Rated 1.0 out of 5.0 by MDLC WORST EXPERIENCE EVER
Since the moment I went to check in was a disaster.
I did my reservation prior to my check in, the guy at the counter was mean and he pretended my reservation number was not right, after telling him that was the right number and showing my phone with the number he finally "found it".
The reservation was for seven people and three rooms, and there was a price established, The person at the counter changed it all, said that he had the right to change prices whenever he felt like, and the total price was double of what the reservation was.
We were there in Guatemala city a not very safe country, in the middle of the night trying to figure this out, it is not like you walk away and find another hotel.
The guy at the counter said, well, you want the rooms or not? with such an attitude and we had to pay and had to stay in that hotel.
He said my credit card did not go through, which I find interesting, so I had to pay in cash, and they did not have change.
Had to wait until next Monday to have it back, even though I was supposed to get it back the day of our check out.
Very bad experience, I would never recommend this hotel.
November 21, 2013