Rated 4.2 out of 5 by 53
Rated 5.0 out of 5.0 by ReluctantTraveller22 Luxury and comfort in India
This was my second stay at Crowne Plaza Gurgaon and it didn't disappoint. The staff are extremely helpful and the rooms are great, I had a kingsize suite overlooking the pool. They have 12 different pillows on offer which I was very happy about because the standard hotel pillows are very uncomfortable for me. The conference room amenities are good but the lighting is not the best. The food in the Cafe is excellent but I wouldn't recommend the Brazilian style restaurant.
November 6, 2013
Rated 4.0 out of 5.0 by Andreas90 Cleanliness
After arrival the badroom especially the toilett basin was not cleaned. Also the carpet was not cleaned.
November 2, 2013
Rated 5.0 out of 5.0 by woody78 Service and food
Impressed by the friendly attention of all staff including the lift attendants and the enquiry desk. They were most helpful, full of smiles .
The buffet meals were excellent with a wide variety available. Good work!
October 21, 2013
Rated 1.0 out of 5.0 by AMehra A Bad Experience
A Bad experience - Right from the check-in to the food to the Services.
October 21, 2013
Rated 1.0 out of 5.0 by 60CountriesTraveler It Usually Works But Not Perfect
This review, on value scale at right, gets superlative marks.
However, nothing works perfectly all the time and it did not upon check-in this time. They assigned me to a room that, somehow did not get registered in their guest registration system. I was invisible to my local colleagues being able to call in from the outside and find me. I was invisible to the Wi-Fi registration system. I could not get registered on the Wi-Fi system. When I finally became aware that something was wrong and approached the registration desk about the problem, they were plenty confused. The problem was eventually resolved but it took a lot of fumbling on the part of staff. They assigned me a different room on a different floor. The process was not forthright in their communicating with me about what they had determined, what they were going to do about it and how long it would take to resolve the matter. The whole thing was not handled well and caused me a lot of delay. There did not seem to be much concern and barely an apology.
What is described above is a condensed version. What is referenced above, overall, surely must be an aberration. Everything else with my stay and two other recent stays went well.
At registration, I was not asked for my IHG Rewards number. It only occurred to me later to go to the IHG Web site and submit data about my stay.
October 19, 2013
Rated 4.0 out of 5.0 by Guji Lovely room
Great room all comforts available, staff very helpful and extremely polite and welcoming.
October 14, 2013
Rated 5.0 out of 5.0 by Abousaid comfortable hotel and good service
i stayed there for about 20 days , i felt comfortable and i had a very good services for rooms and house keeping , the restaurants also have a good food quality
October 13, 2013
Rated 4.0 out of 5.0 by cat512 happy to stay in crowne plaza gurgaon
this is my second stay at crowne plaza gurgaon. i am happy to be the guest of this hotel and will be happy to return.
October 2, 2013