Rated 4.2 out of 5 by 53
Rated 5.0 out of 5.0 Excellent all around
My first trip to India, I wasn't sure what to expect. These rooms were excellent. Far above my expectations. Food and restaurant also far exceeded my expectations. Staff is very polite and helpful. Would stay here again without hesitation.
May 15, 2013
Rated 4.0 out of 5.0 by JLA1 Good room
Good service especially excellent at the front desk and at the left luggage
I did not like the fact I had to pay for Wifi( I was in presidential room)
When I wanted to pay in dollars at the bar I was it was not possible, I went to the front desk to change money and I was followed by the barman as if I was a thief!!!!. BAD FEELING
May 13, 2013
Rated 4.0 out of 5.0 by Aadi Wonderful experience
My recent stay with Crown Plaza Gurgaon was really nice. The staffs are very friendly and welcoming. The food in Cafe G was lovely, selections and varieties they offered was amazing. I ended up with room service dinner most evenings and i enjoyed it too but the Indian Thali that i ordered one night was well presented but did not taste that great.
Luckily was there during festival of colour and enjoyed the celebration organised by the Hotel. the swimming pool which was closed during my first stay was open and it was nice and clean.
it was really good to have my Car Ready whenever i wanted, and the drivers were never late on pickup too.
My overall experience was really wonderful and must thank all the staffs specially Shikha, Anjali who were so approachable and helpful. Also Ankita, Goma, Sandhya, Pawan, Shanky, Kuljinder, Abhisek who made my stay so comfortable and pleasant including many others whose names are not on top of my head now.
looking forward to see you all very soon.
May 7, 2013
Rated 5.0 out of 5.0 by GD2013 Excellent experience!
I enjoyed my stay at the Crown Plaza Gurgaon. The facilities and service are excellent!
April 28, 2013
Rated 4.0 out of 5.0 by Vlumm 1st India stay very satisfying
This was my 1st trip to India which included a 7 day stay for business. My expectations were not very high from stories I had been given prior to my trip. The hotel met all of my needs and more. It was extremely clean with staff always working to make it better. My interaction with all of the staff was of the highest quality and results driven. My luggage was lost in travels for 4 days, each of those days the staff updated me on what they were able to find in speaking with the airlines. My birthday fell during the 2nd day of the trip and the hotel was amazing. They provided me with an awesome cake, flowers and photo's. Wow I never expected that. The fitness room was clean, well supplied with various devices and the temperture was excellent for exercising. Meals were very good. To note an area for improvement I would say another resturant would be in order. Staying at the hotel did not leave many options outside of the property without taxi so we stayed in most nights. Two resturants to choose from is a bit limited but not all that bad.
I will look forward to my next visit and plan on staying at the Crowne Plaze again.
April 24, 2013
Rated 5.0 out of 5.0 by YuvalG One of the best hotels I ever stayed with
Relay enjoyed my week staying in this hotel.
Room is big and clean , Stuff are very friendly and were always helpful.
Breakfast was good and with a lot to chose from.
Swimming pool was cleaned and refreshing.
April 19, 2013
Rated 5.0 out of 5.0 by plnasah Fantastic service in great hotel
Great hotel and fantastic service team. As someone who spends 100+ nights in hotels globally I rate Crown Gurgaon as one of my absolute favourites.
April 18, 2013
Rated 4.0 out of 5.0 by Kingrat Business stay 12 days
I was at this location for 12 days in March 2013. Overall the stay was very nice with no major problems.
Pros: Very close to an area with a grocery store and several restaurants. Hotel is clean and new and staff is very helpful.
Pro: Very friendly place - security seems reasonable. Was offered many times for any custom meal for dinner.
Cons: Really only one restaurant there cafe-G, there is a Brazilian restaurant but who would eat beef in a country that doesn't even grow beef and I never saw anyone go there. Too bad it is not an Italian or Asian place.
Sometimes when trying to order a taxi in the morning you can be told it will take an hour or so and they try to upsell you to use a hotel car which is 4 times the cost. Huge negative on their part.
Internet access is not always consistent and you are required to login so many times you will go crazy. First your cell phone, then your laptop, then your tablet and it happens every 24 hours. 2 devices can't be logged in at the same time so if you are using your laptop you can use your cell phone.
Gym was small but VERY HOT - you sweat just standing there.
One time at dinner was given a water bottle that was already open and literally filled to the top of the lid. Very noticeable and unsafe.
March 21, 2013
Rated 5.0 out of 5.0 by Bikerjim1234 One of the best hotels in India
I visit Delhi and the surrounding areas often and coming back to the Crowne Plaza, is like comming home, the staff are welcomming, the food is excellant, and the general atmosphere enjoyable.
Once again many thanks
March 1, 2013
Rated 1.0 out of 5.0 by sindhi Great service, room and restuarants
This is the best Crowne Plaza Hotel I have experienced. Great service, excellent and great variety of food in the G restaurant. The Executive Lounge is excellent. Very well furnished room and pool and interneet service.
January 29, 2013
Rated 1.0 out of 5.0 by jasikaur Great Hotel with terrible Front Office Staff
i had the worst check in my life when i step to Crowne Plaza Gurgaon. myself as a hotelier really felt been humiliated by the staff from FO named Vikas.
We had booked the room from 25th Dec 2012 and arrive late on the 26th Dec 2012 at 6am has there was heavy mist in Punjab and surprisingly we had to wait for our keys for almost 45mins ( we had 4 rooms ). Where by the rooms keys should had been prepared for us on the night as well to ease up the late arrivals guest. But it seems that the FO team dont give a thought about tiredness of their arrival guest, beside than that keep asking us feel in all the nonsense paper which it could have been done in the noon after me and my family have a GOOD REST.
Requested for the DM to inform him or her that can this procedure be done in the noon since we have been traveling by road for almost 12hours and surprisingly the DM is not around and we can clearly see that the lobby was empty and the was only another couple with us.
Me and my family will never recommend this place to any of our friends or family.
January 18, 2013
Rated 3.0 out of 5.0 by mholtjunior Nice But Not Good Value For Money
This is a nice comfortable hotel with good facilities, conveniently located a short drive from Delhi Airport. But compared with similar hotels - even those under the same brand in Delhi - the hotel is not good value for money. Not many hotels charge for internet access these days, and even fewer charge their top-tier loyalty programme guests ... but this hotel does. Nobody expects to find bargains in the Minibar ... but Rupees 225 plus tax for a 300ml can of Coke? Really??? That'sabout USD 5 for a can of Coke that is not even full size!!! I also tried to book a hotel car and driver, but the experience was not good and the quotation was very high ... I questiuoned the calculations in the quotation, but was basically told "that's the way it is" ... I made alternative arrangements for a car at a much better rate.
January 17, 2013
Rated 5.0 out of 5.0 by Hart0705 Mr
The Hotel is very comfortable and the staff are very helpful.
Also I would like to mention Becky the singer, does a very nice job even though at times the bar is empty she sings on.
January 6, 2013
Rated 5.0 out of 5.0 by KamRaz Heaven for Business Travellers
This hotel is right in the middle of all major business houses in Gurgaon. Everything in hotel is simply contemporary and elegant that creates an experience, staff is attentive and friendly.
November 18, 2012
Rated 5.0 out of 5.0 by rhiggi50 Superb service
I recently spent 18 days at the Crowne Plaza Gurgaon. As in the past, I truly enjoyed my stay. The staff make it one of the best places I have stayed. I used almost every part of the hotel including the spa, fitness center, pool, Connexions Lounge, Cafe G, Club Lounge and business center. At every step, the staff interaction and service level was exceptional. Food at the restaurant and in-room dining was excellent as was the breakfast buffet each morning.
Just a few downsides... There was a smell eminating from the bathroom in my room. I can only assume it has something to do with the drainage system or the smell of the water. I was working India evening hours and the street level noise in the morning can be enough to wake you up.
October 30, 2012