Rated 4.0 out of 5 by 176
Rated 4.0 out of 5.0 by Den24 Great hotel staff experience
Never being in Germany the main lobby staff were very friendly and informative re directions, transit, suggestions for dining, etc. As mentioned, I really missed the full TV viewing experience with the understanding that I would have to pay additional for it.
You should have more voltage adaptors for visitors that have 110 volt requirements. We did not know how to turn the lights on in the room until we figured we had to use our room key into the provided inside wall sensor....this was not explained to us at check in and took a few minutes to figure out.
The window had not been locked and was slightly opened upon our arrival so we did not have air conditioning for most of the first evening.
September 19, 2014
Rated 5.0 out of 5.0 by Mr. Airline Jederzeit wieder.
Der äußerst zuvorkommende und aufmerksame Empfang war der Start zu einem exzellenten Aufenthalt. Bis zur Abreise ein Genus.
Großzügiger Empfangsraum. Große Zimmer. Auf unsere besonderen Wünsche wie Lage und Ausstattung wurde prompt eingegangen.
September 16, 2014
Rated 1.0 out of 5.0 by Globe_trotter Nice location as close to city but looks outdated and not suitable for business travellers
I have stayed around 30 hotels in last 6 months and this by far was the worst experience.
Nice bar and good breakfast. But maybe that's all.
Staff in the bar were under pressure as only 1 staff serving and taking orders, making tables and bringing your food. Bless her!
Otherwise not good stay. I could hear taxi drivers, smokers and all passers-by from outside. Windows are old and may be not double glazed as it feels someone is having a conversation outside your window...
Air-conditioning thermostat did not work so very cold in early hours of the morning.
Had to call front desk at just before mid-night as someone was pulling tables and carrying some maintenance work on the floor below. she came to apologise and advised it has been addressed and will not happen again.
Give another 15 minutes and it started again. Had to call again and was offered change of room !!! Had to pack all my stuff in the middle of night and move :(
Very annoyed to see staff still in the conference hall organising chairs and tables at the levels below!!!
If you are planning for a holiday so may be it suits you for being close to lake and city but definitely not suitable for business travellers.
September 13, 2014
Rated 5.0 out of 5.0 by ThomasHP Best Hotel in Hamburg
This is by far, the best hotel in Hamburg that I have stayed in to date.
September 11, 2014
Rated 1.0 out of 5.0 by Globe_trotter Very Noisy and poor value
Beautiful city and good location but unfortunately not a good hotel or should I say at least my experience. Thermostat did not work and very cold during the night.
I have stayed in around 30 different hotels but this was the worst experience. Had to pack my stuff and change room at mid night on day 2.
When in my room trying to sleep, I could hear the taxi drivers, smokers and all passers by having conversations.
I had to ring front desk at 2330 as noise from downstairs restaurant was very loud. She came to confirm that this has been addressed. After 15 minutes, noise started again so had to call front desk again and was asked to change room if I wanted. Not pleased when I saw staff pulling tables and chairs in conference hall at the level below.
Breakfast service is good and so is the bar. I would say it might suit for a holiday stay but definitely not business travellers who want to relax during down time.
September 8, 2014
Rated 4.0 out of 5.0 by Doktor Toller Aufenthalt
Ich war mit dem Aufenthalt sehr zufrieden. Äußerst zufrieden war ich mit dem außerordentlich freundlichen und zuvorkommenden Personal.
September 7, 2014
Rated 5.0 out of 5.0 by Sammy-blue Schönes Hotel mit guter Anbindung an dem Nahverkehr
Buslinie direkt an der nächsten Straßenecke.
Tolles Frühstück und super Betten für einen erholsamen Schlaf.
September 6, 2014
Rated 5.0 out of 5.0 by M+FH Great Staff
All in all it was a very nice stay!
We had a very nice Clubroom and the whole hotel was clean and very comfortable.
But most of all we enjoyed the stay beyause of the excellent staff.They were always helpful and very kind.
We will definitly return!!!
September 4, 2014