Rated 4.1 out of 5 by 56
Rated 4.0 out of 5.0 by jackie1712 good value for money
We enjoyed our stay - quiet location, bus stop just round the Corner, not far from the centre.
Room, Service, breakfast all very well.
October 27, 2013
Rated 3.0 out of 5.0 by MacD Family night in Hamburg:
Have stayed here on & off over last 10 years. Very central in quiet residential area next to the lovely Alster Lake. Staff very effective and polite, good service. Rooms very clean, functional and all with baths but very tight spaces. Make a GREAT breakfast buffet! Try it, but make sure you have paid for it in the reservation & have proof, otherwise they will try to charge you for it again (experienced on several visits). The pool was closed for many years (under repair or some other weak reason) despite online claims pool was open. Pool happily open now, nice warm jacuzzi. No 4 bed rooms, bad news when with 2 kids. Mini Bar is expensive and stupidly automatic sensor type meaning you cant even cool your own drinks. Ice machine on 2nd floor helps. TV is good but slightly limited if you don't speak German. WIFI works great now. Parking is a huge problem in Hamburg & Hotel parking fees are outrageous & not signposted on entrance. Nice quiet tea corner (40+ free teas) in lounge. The Hotels "King George Pub" has about as much to do with an English pub as Kaiser Wilhelm had to do with Cricket, but it is a modern Bar and comfortable as such. Check your bill well on checkout, otherwise its a negotiation game...
October 25, 2013
Rated 3.0 out of 5.0 by docoettger docoettger
Its hard to find a good Hotel in Hamburg which has a reasonable price. But in that booking-class its hard to find a better one. So I would recomment this place.
October 22, 2013
Rated 3.0 out of 5.0 by docoettger For Hamburg not bad
It is not easy to find a Hotel located in Central-Hamburg which has a reasonable price and has a good quality.
But in average you can choose Crown Plaza
October 21, 2013
Rated 5.0 out of 5.0 by Thorte71 Nice staff and proximity to downtown
I was greeted nicely when arriving at this hotel. I got an update on my room due to my IHG membership. In addition I got two glasses of sparkling wine because I had birthday on that day.
There is a very nice tea coner in the entrance area with great tea. The most we enjoyed the proximity to the downtonw area. Maybe 15 minutes by foot. all in all it was perfect stay in a high class hotel. They could catch up with the great impression that I got in the Crowne Plaza in Dubai.
October 18, 2013
Rated 3.0 out of 5.0 by hhhailo Normal Hotel, no special comfort
This is a normal Hotel. For a little higher price you get better Hotel from IHG. No launch or room upgrade for the IHG members.
October 6, 2013
Rated 5.0 out of 5.0 by Beanie29 Servus
Great accomodation... Little Tricky to get luggage through Garage into Hotel
September 22, 2013
Rated 5.0 out of 5.0 by Daffy1963 Bin hier immer wieder gern
Herzlichen Dank für einen schönen Aufenthalt. Zimmer tip Top in Ordnung, die Rezeption vorbildlich und immer hilfsbereit. Frühstück wieder mal genial. Bis zum nächsten Mal.
September 17, 2013
Rated 4.0 out of 5.0 by Cath21 Short break
Short break with a friend, good hotel, nice size room with good facilities. It was nice to have the extra touches with tolietries and sleep spray, the bed was comfortable but pillows a little soft for me, I had a neck ache for a few days after leaving the hotel. We were offered 2 for 1 breakfast which we accepted, I am glad we did not pay full price as although the breakfast choice and quality were good it would not have warrented the full 22 euro price tag.
Hotel a little outside the main area bit very accesable for the main resturant area, which was about 15 mins walking time.
September 6, 2013
Rated 5.0 out of 5.0 by ralf2000 Great hotel with nice spa area
The Crowne Plaza in Hamburg is located in a quiet area with a beautiful view across Hamburg, especially from the club lounge on 5th floor. The room itself is spacious and contained everything I needed to have a pleasant and relaxing stay. The spa area is very nice and offers a swimming pool, a whirlpool, a sauna and a steam bath. With the provided bathrobe I had an relaxing stay there after a stressful day. Sadly no slippers were available in the hotel room, but besides that everything was great.
Next time I will be in Hamburg I will stay at this hotel again.
September 2, 2013
Rated 3.0 out of 5.0 by AnEnglishman Falls down on details
The location is pretty good. It's in a residential area so as quiet as the dead and on a '6' bus route which is one of the most convenient. Travel from the airport is on the train S1 to Hauptbahnhof, then bus S6 to the hotel. It's quick. Taxis from the centre of town to the hotel are around Euro 8.50. We couldn't find any cafés or breakfast places near to the hotel so it's either a short bus ride or get the hotel breakfast.
The room was good. We had a club room which was smart and spacious though designed by someone who had not moved on from the 80's/90's. We slept well. I'm an asthmatic with a dust allergy and had no problems. The aircon worked. We found one English speaking channel on the cable selection which was a US news station. There were tea and coffee facilities. and they left us a small complimentary bottle of water (why not two as we are a couple?)
At this time, there is no free wifi in the room. I believe that they're working on it for IHG members on the lower tiers but it's not in yet. For a modern hotel, this is two years too late.
The restaurant is a disaster. If you're offered a free meal, don't take it. Although the restaurant was fully staffed and it was not full, it took us one hour and forty minutes to get a main dish. Although, I'm sure it was all fresh, dishes look like the picture on a ready meal; well presented and constructed but cheaply made. Service was polite but slow and chaotic. We turned down dessert because we just didn't want to waste the whole evening. I would have liked a receipt and change but we gave up waiting.
Front desk also needs a bit of work. It can be a bit frosty at times if you get the wrong person and is geared for the business user. There are some standout staff but others who don't meet international expectations of politeness/friendliness. Management should look at some of the Asian chains and follow their lead.
This is a business hotel, not a cute small hotel for a romantic holiday. On balance, we liked our stay but they need to change a few things if they are to attract the holiday customer.
August 30, 2013
Rated 5.0 out of 5.0 by DaveNik Great Hotel, Great service
The room is very comfortable combined with a wonderful service. Upon arrival, I was recognized as a Platinum member and offered me an upgrade available which refused because there was no corresponded smoking rooms. Anyway, even if this room was great current status. Breakfast and atmosphere are wonderful.
August 28, 2013
Rated 3.0 out of 5.0 by Bonni Mehr erwartet
Die Lage des Hotels ist klasse und das Wetter in HH war ausnahmsweise auch spitze. Das waren aber auch schon die einzigen positiven Erlebnisse in diesem Hotel.
Der Zimmerservice kam am ersten Tag gar nicht. Laut Mitarbeiter der Rezeption wären wir das selber Schuld, schließlich haben wir um 8 Uhr morgens noch das Bitte-nicht-stören-Schild an der Tür gehabt. Man wolle aber Bescheid geben und das Zimmer säubern. Hat leider nicht geklappt, als wir nachts wieder im Hotelzimmer eintrafen, war immer noch keine Veränderung zu sehen. Auf erneute Beschwerde, wurden uns immerhin frische Handtücher angeboten.
Zudem war das Hotelzimmer an sich sehr klein und das Bett mit einer Breite von 160cm eher sehr schmal.
Nicht das, was ich für diesen Preis und ein 4-Sterne Haus erwartet habe, insgesamt eher enttäuschend und für mich keinen weiteren Besuch wert.
August 26, 2013
Rated 4.0 out of 5.0 by nhobalu Eigentlich sehr gutes Hotel
Grundsätzlich komme ich immer wieder sehr gerne in dieses Hotel. Wenn auch etwas in die Tage gekommen, kann man sich hier doch insgesamt sehr wohl fühlen. Die Betten sind gut, die Zimmer sauber. Leider wird im Hotel ein Reinigungsmittel verwendet, welches in den Zimmern einen etwas gewöhnungsbedürftigen Geruch hinterlässt. Für mich ein Highlight ist die Executive Lounge.
August 25, 2013
Rated 5.0 out of 5.0 by Raajeev Excellent location, good hotel
Staff and service nothing exceptional but the location is perfect for business and leisure. It is very close to the river and has a good running track and few kilometers from the Night life center of Reeperbahn.
So while the hotel provides the clam and serenity, it is in close vicinity of all the action in the city.
August 24, 2013
Rated 4.0 out of 5.0 by buchholzt ideales Hotel in toller Lage
Das Hotel liegt genau an der Alster und man kann tagsüber wie abends eine Menge zu Fuß unternehmen. Die Zimmer sind schon etwas älter aber sehr gepflegt und stilvoll. Es ist ein ideales Hotel, egal ob man privat oder beruflich in Hamburg ist. Es hat fast ein bißchen eine private Atmosphäre und man sollte den Tag mit einem Frühstück im Atrium-Restaurant beginnen.
August 17, 2013
Rated 4.0 out of 5.0 by haraldo Welcome!
I always feel welcome at the Hamburg Crowne Plaza. Especially the reception staff are very welcoming. And in the bar they make an excellent cappuchino!
Bergen , Norway
August 3, 2013
Rated 4.0 out of 5.0 by CARU2013 Exceptional service around the clock!
The property is strategically located not too far from the central train station yet out of the bustle of everyday life! Just a few blocks puts you in the center of much of the 'happenings'. Convenient for getting to and from all major attractions and areas of interest including a great variety and locations of culinary delights.
The hotel is comfortable and the furnishings are well appointed in the units, and the cleaniness is given much attention and detail, something very important to me. The only down-side #if I can call it that# was that the space of the room is limited but not restricting, but I say this with my experience in both European properties #usually smaller unit spaces than North American or Caribbean properties for example# and those in the Continental United States. However, what was most rewarding of our entire stay was the professional and kind mannerism of the staff. We encountered an emergency situation and I must say the staff was sensitive and helpfull in many ways to ease the circumstances.
We spend 22 days at this property and I must say we had not major issues or challenges. We enjoyed our meals at the hotel too, and the breakfast was especially delightful and to get you on a good start for the day!
Overall I would surely stay once again at the Crowne Plaza in the beautiful city of Hamburg. I truly enjoyed it all.
July 31, 2013
Rated 3.0 out of 5.0 by BU66 ROOM CONDITION
LACK OF SUFFICIENT AIR CONDITIONING IN OUR ROOM MADE OUR STAY VERY UNCOMFORTABLE
July 30, 2013
Rated 1.0 out of 5.0 by juergen65 never more
look in their mail
we were not satisfied! The lowest level of service! The rooms Broken old and dirty. Here you live from a name which you no longer meets.
July 29, 2013
Rated 3.0 out of 5.0 by Ash064 Nice hotel
Stayed for business in the club executive room. Room was on the 5th floor with gorgeous views, the room was spacious and very comfortable. Internet charge is outrageous 20 euro for a day per device! Food quality is sub-stanard which is unfortunate, blue Merlin resturant had a dreadful lunch buffet. Lunch was honestly a joke no thought and consideration no seasoning of food and all looked old and tasted blend. Room service food was slightly better but portions were inconsistent and the description on the menu card did not match what you actually get. A huge room for improvement on the food and service whilst the room was lovely. Will probably not stay here again.
July 26, 2013
Rated 4.0 out of 5.0 by sgoletsgo Selbst bei Ankunft in der Nacht noch freundlich und nett
War jetzt schon 3x im Crowne Plaza dort und das letzte Mal, war ich dann sehr überrascht, als nachts noch - nach ewiger Verspätung des Fluges - jemand da war und sogar die Unterlagen vorberetiet waren.
Sehr zuvorkommend und freundlich und versuchte mir noch ein Zimmer zu geben, da das Hotel relativ ausgebucht war.
Sauberkeit paßt prima.
Beim Zimmer jedoch darauf achten, dass man eines nach "hinten" raus hat oder Garden View. An der Straße kann es mal auch etwas lauter sein, wenn amn empfindlich ist.
Das war das, was mir beim ersten Mal nicht so gefallen hat.
Seitdem achte ich aber darauf und frage stets freundlich nach einem Zimmer nach Hinten raus, was auch ganz gut klappt.
July 8, 2013
Rated 3.0 out of 5.0 by Wolfgang27 High price and highly disappointed
Unfortunately the friendlyness of the lady at the reception does not comply with the expectations generated by the price of the accommodation. I cannot remember to be commanded like "Make a step", German: "Machen Sie Platz" in a 4 star hotel. I was told that the 12% VAT reduction by German tax was invested in staff training. This lady definetely missed all trainings courses provided by the hotel management. In the future I will focus on private hotels operated by the owners. This would never happen there.
July 3, 2013
Rated 5.0 out of 5.0 by Earthband Wohlfühlen
War alles super, wir haben sogar ein Zimmer in der 7. Etage
mit Alsterblick bekommen, so, wie wir es uns gewünscht haben.
Die Mitarbeiter waren alle total nett und freundlich.
Am Frühstück könnte man noch etwas feilen, sprich Abwechslung beim Wurst- und Käseaufschnitt. Es war aber eine große Vielfalt bei den anderen Sachen da. Für unseren Empfinden hat der Frühstücksservice zu früh die Teller abgeräumt. Kaum war man fertig, schwupps Teller oder Besteck weg. Lag vielleicht an einer früheren Bewertung. Da einen goldigen Mittelweg, das wäre klasse.
Vom Hotel konnten wir alles super erreichen. Bus- und U-Bahnhaltestelle sind in der Nähe und zum Alsterufer waren es nur 5 Fußwegminuten.
Also sehr empfehlungswert und beim nächsten Hamburgbesuch werden wir an sie denken.
Danke noch mal für den schönen Kurzurlaub.
P.S. Nächste mal für besseres Wetter sorgen ;-)
June 29, 2013
Rated 5.0 out of 5.0 by FrankCologne2013 Nice Frontdesk Service, good Room and excellent location
I liked the firendliness of the frontdesk staff that really made a difference to many other hotels I am used to as a frequent traveller.
I also liked the room that was very comfortable. The location is really good for people that like running. I made twice a round around the Alster that is nearby. Excellent hotel - I will come again.
June 20, 2013
Rated 5.0 out of 5.0 by Flokati2 Schönes, ruhiges Hotel mit tollem Personal
Das Personal an der Rezeption war überaus freundlich und hilfsbereit.
Die Barkeeper , bzw. Restaurantpersonal kann man ebenfalls nur lobend erwähnen. Alle waren wirklich sehr bemüht und zuvorkommend.
Das Frühstücksbuffet ließ keine Wünsche offen, es war gut und für jeden war etwas dabei.
Die Zimmer sind geräumig, mit allem gut ausgestattet, gute Betten,
auch im Bad fehlte es uns an nichts.
Leider hatte das Zimmer einen unangenehmen Eigengeruch, den wir auch mit Parfüm nicht vertreiben konnten.
Das Hotel hat eine gute, ruhige Lage, nicht zu weit von einigen Sehenswürdigkeiten entfernt.
June 3, 2013
Rated 4.0 out of 5.0 by Abhilasha Pleasant Stay
The room booked was small. The front desk was very nice to upgrade us as we were members of the priority club programme.
The staff was helpful to guide us thru the city.
The pool was small and the fitness centre was like a non existing room - hardly anything in it. On the second morning it was under mantainence.
May 29, 2013
Rated 4.0 out of 5.0 by ChrisSy76 Nice, Clean and Comfortable
Like this Hotel very much. Nice Staff, Nice Breakfast, Nice Rooms.
Everything is clean and well done.
May 23, 2013
Rated 4.0 out of 5.0 by Marynini Comfortable bed and great service.
We spent 3 nights at the Crown Plaza City Alster. We had two double rooms, one for us and one for our daughters, and we had a pretty comfortable stay. The location of the hotel is very good, you can reach metro station, bike rental or bus stop in a few minutes. Also we could park our car for free in a white parking space near the hotel. The breakfast was rich and good.
May 21, 2013
Rated 4.0 out of 5.0 by haraldo Good
I have stayed in many hotels in Hamburg. This was my first time at Crowne Plaza. It will not be my last. Very good experience
May 5, 2013