Rated 3.9 out of 5 by 61
Rated 1.0 out of 5.0 by Ian_A Need to communicate and deliver on client needs
I have never written a review before. I was disappointed with my stay. My daughter and I were in town for the Blessed Sacrament tournament, a convenient stay over as we could have driven back to the west end of Toronto. I did arrange for a number of rooms for the other members of the team to stay over if they so desired. The room was nice, clean and bright. However, when I spoke to the manager to pre-book the rooms, I was not told that the restaurant was closed (under repair from a January pipe burst).
At check in I was told the restaurant was closed but room service was available. I called down at 9:50pm to put in an order for 7AM breakfast. Room service was closed and gone home for the night I was told. So I asked the Front Desk to place the order. Sorry no can do, as she didn’t have access to their system. Frustrated I moved on. This is the hospitality industry?? Can the Front Desk not write down my order with pen and paper?? Am I supposed to tell them how to do their job?
I get up the next morning and there is no hot water. I called the Front Desk and they said that I need to let it run for a couple of minutes. I tell them that it has been 3 minutes already and still nothing, I take my shower anyway and there was still no hot water at the end of my shower. I mistakenly left my charger in the room after checking out, and when I called to see if it had been found, I was put through to housekeeping who did not answer the phone, so VM, so I press 0 to get back to the Front Desk and they tell me to leave them a message - hardly quality service here. I reminded them that I had already checked out and was heading back to a different city now. They find someone from housekeeping and leave the charger at the front desk.
I am supposed to go back to Hamilton in 3 weeks with my older daughter to play in the same tournament (different age group). I will either drive back or stay somewhere else. I did register my concerns and at check-out they did reduce my bill by 25%.
February 26, 2014
Rated 2.0 out of 5.0 by SW6LONDON Good room but restaurant closed
Very disappointed to find the restaurant closed and only open for room service meals. Paid upfront for breakfast at time of booking and expected a restaurant to sit in.
February 14, 2014
Rated 5.0 out of 5.0 by Tigger37 Great Stay
My room was clean and very quiet. Enjoyed my stay.
February 3, 2014
Rated 5.0 out of 5.0 by Rmcl Excellant service
Great work by supervisor Dawn in dealing with my billing issues. Easy to work with and extremely undertsanding!!
January 14, 2014
Rated 1.0 out of 5.0 by Rock t Water main break
No one seemed to know what was going on at first. I know we can not plan for these things but again we were on the 8th floor with no elevators. No other rooms were available and we had a 9 year old that had major knee surgery 5 weeks earlier his second in 5 months. The heater was loud with a squeal coming from it and the blinds did not close leaving us to a wide open fully lit building next door. We have not been able to get away and were hoping this would be memorable for the right reasons.
January 7, 2014
Rated 4.0 out of 5.0 by Tjotlims Slightly Let down
The room was much smaller than I expected, and the lack of light eliminating curtains or blinds was not conducive to a good night's sleep.
I left the room at 10:00 a.m. and returned from shopping at 2:00 p.m. but by that time my room had still not been cleaned. With check in at 3:00 p.m. that was an unpleasant surprise. Rather than be disturbed, I asked the staff person to simply give me clean towels, but I would have liked to have had the room cleaned and the bed made.
December 10, 2013
Rated 4.0 out of 5.0 by Dragonfly17 Great Service, nice size room.
We had a great stay for one night. Room was clean, staff very friendly and knowledgeable of area . Room was a nice size for the price. I would recommend this hotel.
November 20, 2013
Rated 5.0 out of 5.0 by Rmcl Great service
Great service well meet staff treats you well great food
Front desk excellent treatment
November 18, 2013