Rated 4.1 out of 5 by 56
Rated 5.0 out of 5.0 by lolSam101 Great stay in Hamilton
I was initially uncertain of the downtown Hamilton area and hotel quality offerings, but this hotel felt very safe and I had a comfortable stay for the night. Rooms were spacious enough and clean. Staff were very friendly and helpful too. Would return if I ever need to come back to this area, and try out the indoor pool.
December 5, 2013
Rated 4.0 out of 5.0 by Dragonfly17 Great Service, nice size room.
We had a great stay for one night. Room was clean, staff very friendly and knowledgeable of area . Room was a nice size for the price. I would recommend this hotel.
November 20, 2013
Rated 5.0 out of 5.0 by Rmcl Great service
Great service well meet staff treats you well great food
Front desk excellent treatment
November 18, 2013
Rated 1.0 out of 5.0 by Hotdog55 I will not stay there again
This is a nice motel in a rough neighborhood it is surrounded by head shops??? My biggest issue was the internet service was very poor I complained several times and their response was there are too many people signed on. Sorry that's not my problem. I found the food in the cafe was good. I will be working in this area a lot over the next year and will stay somewhere else
November 10, 2013
Rated 5.0 out of 5.0 by JP1984 Thanks for keeping us comfortable on race weekend
We booked a hotel room the weekend of November 2nd/3rd because we had a wedding in Hamilton and then I was running the Road2Hope Half Marathon the next day.
The staff were friendly and very accommodating, especially when I called down to the front desk to ask for a spoon and plate for my pre-race breakfast of Oatmeal. The front desk attendant came up to my room to deliver the items himself. So very nice!
The room was clean, large and the beds were quite comfortable.
Thanks so much for a wonderful experience. We will be back.
November 6, 2013
Rated 4.0 out of 5.0 by ADELEYE1 CLEAN AND COMFORTABLE ENVIRONMENT
NICE HOTEL WOULDN'T MIND GOING BACK NEXT TIME
THE ENVIRONMENT IS OKAY, THE STAFF ARE FRIENDLY AND COURTEOUS.
THE ROOM IS VERY CLEAN AND THE FACILITIES ARE IN GOOD WORKING CONDITIONS
October 26, 2013
Rated 1.0 out of 5.0 by Light Will not go back
Checked in at around 8:00pm on the Executive floor. Called front desk to alert them that my bed sheets were dirty. - Agent was nice but not efficient. Her reply was;
1- Sorry we are sold out and house keeping is gone.
2- We have plenty of students who are residents (I wondered how that had anything to do with the situation)
3- Just use the other bed since there are 2 beds in the room.
I requested to speak to a manager in service and was told there were none. Had to go out and purchase my own bed sheets for the night. I addressed my concerns with the front desk manager the next day but he could care less. He never appologized nor offered compensation.
Breakfast on Executive floor was terrible.
Upon checking in I registered my car for parking to be charged by hotel but was instructed to return to the garage to place inside the car a receipt provided by front desk. Was asked to do that prior to going to the room in order to avoid "a ticket".
I pre-paid 2 days parking but when I returned the next day to the hotel, was told parking was full and had to "negociate" getting a spot for my vehicle.
Will not go back.
October 13, 2013
Rated 5.0 out of 5.0 by Rmcl Yet another great stay at the Crowne Plaza
Great service food was excellent at the resto
Room very clean and comfortable
October 7, 2013