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Rated 4.0 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Everything was great with two minor flaw Everything was great accross the board except: 1) Bathroom sink plug didn't work clogging the sink. I fixed it myself with a knife 2) No black out curtains! Bright sun coming in the room at 630AM through the flimsy "shade" curtain I would stay here again if they had curtains. August 20, 2014
Rated 4.0 out of 5.0 by A Clean Hotel Food options at the restaurant are limited. Other than that, a good hotel. August 17, 2014
Rated 5.0 out of 5.0 by Honeymoon stay I found the Hotel to be accommodating, clean, comfortable. A must stay in Hamilton. I highly recommend this Hotel to all visitors in Hamilton. The only downfall is there is no vending machine bay. Choice is limited when room service is closed. August 14, 2014
Rated 5.0 out of 5.0 Fantastic Room Totally enjoyed our stay. We were sad that we didn't book an additional night August 14, 2014
Rated 3.0 out of 5.0 by Too noisy People staying at next. Door actually knocked door too loud. She was screaming too loudly It was disturbing us . August 12, 2014
Rated 2.0 out of 5.0 by Crowne Plaza Hamilton A very disappointing stay at the Crowne Plaza. I would not recommend this hotel to anyone. The room reservation was incorrect and instead of having 2 queen beds and a cot available for us, all that they had was a single king. The best they could do for us was a second room, meaning we had to split our family between the 2 rooms. Other issues were elevators not working, hot tub was drained, and a non-responsive staff. A mentioned before, very disappointing and not up to the Crowne Plaza standard. August 6, 2014
Rated 5.0 out of 5.0 by Great Guest Service Front desk staff was excellent. We really enjoyed our stay at the Crowne Plaza. The hotel is a gem in downtown Hamilton. August 4, 2014
Rated 5.0 out of 5.0 by very nice room comfortable room with plenty of elbow room. annoyed by lots of LED lights on every device in the room, i had to put a sock over each one. but the whole stay was very nice. staff was excellent and had good suggestions for getting around town and visiting points of interest. July 31, 2014
Rated 5.0 out of 5.0 by comfortable stay Overall a great experience!!!I would make it a point to stay in this hotel as its comfortable and the proximity to all the restuarants and other amenities. July 29, 2014
Rated 4.0 out of 5.0 by Great place to stay for a Con Came down for ConBravo! and was quite impressed. Overall the room was clean, tidy, and comfortable. The extra table under the desk was great for leaving convention merch on, and the closet was spacious with plenty of room for my clothes. Only thing that would have been nice was a safe, other then that, I enjoyed my stay quite a bit. The desk staff were very friendly and the location is perfect for anyone looking to stay for an event at the convention centre. Parking is also a very nice bonus and very accessible July 26, 2014
Rated 4.0 out of 5.0 by Great Food Great bed needs better pipes creaky pipes during the day and weird showers but if you can put up with that its really comfortable. July 23, 2014
Rated 3.0 out of 5.0 by Acceptable with limitations The hotel's greatest asset is a pleasant staff who seem to genuinely want to be of help. The room was ordinary, clean, somewhat small, with a cramped bathroom (shower no tub). The continental breakfast in the club lounge was a small selection of stale pastry, two thermoses of coffee, a limited selection of fresh fruit, and yogurt. The pool area was ok, but the whirlpool was out. The hotel restaurant has a very limited menu which does not change from day to day and is of only fair quality. The biggest drawback is the location itself. We were there for a convention and the convention center is a short 4 block walk away. However the downtown area itself is very seedy and run down with abundant panhandlers. While we did not feel unsafe there was little to otherwise recommend the area. Finding a decent restaurant meant driving out of the downtown area. If I was coming back for a convention I would rather stay at the hotel directly across from the convention center, otherwise I would pick a hotel out of the downtown area. July 23, 2014
Rated 3.0 out of 5.0 by Overall "Meh" I booked this room with 3 other friends due to the Conbravo deal, which came out to pretty cheap considering we were 4 in the room. The room itself was decently sized, and the hotel staff were always courteous and helpful. I commend their system regarding keycard access to different floors in the hotel (probably due to the sketchiness of the area). However, we did experience some issues during our 2-night stay. -The AC did not work properly and would blast us with freezing air , and we could not turn it off. -The bathroom door would not shut or lock (could easily be pushed open) - The fan in the bathroom did not work at all (veeeery inconvenient when you're 4 sharing one bathroom) -Noisy hallways and I could hear everything the person in the next room was saying -Fitness Center consists of old equipment (prayers were said before the use of each machine) Besides all that, it was an average stay, we didn't spend much time in the rooms or on the hotel grounds itself but if you aren't a picky person and are just looking for a room to sleep in, I do recommend it. It isn't anything extravagant, but you get what you pay for. However, I am not so sure I would have stayed here if I didn't get a Conbravo deal. July 23, 2014
Rated 4.0 out of 5.0 by All round excellent value. The hotel provided excellent service during our stay in Hamilton. It was close to the Hamilton Convention Centre which meant less driving...one way streets. Ongoing redevelopment of the downtown core will enhance the hotel's location. Definitely recommend. July 23, 2014
Rated 4.0 out of 5.0 by Good downtown location All in all a good experience. No hassles or difficulties. I would definitely stay here again. July 20, 2014
Rated 5.0 out of 5.0 by Great Rate - Great Stay We arrived in the rain and the restaurant in the facility was closed and the desk clerk recommended a German restaurant in the vicinity of the hotel and it was a treat....we would do this hotel again in two years when we again have an opportunity to visit the winery's between Hamilton and Niagara Falls. July 16, 2014
Rated 3.0 out of 5.0 by Great service Jack hammering made the stay unacceptable but staff did their best to deal with this situation and took the steps that were within their control July 15, 2014
Rated 5.0 out of 5.0 by Our second stay at the Crowne Plaza This was our second stay at the hotel and a few things seemed to have been improved. The repairs in the garage were done and we could park there rather than the nearby outside lot. The front staff were more courteous and knowledgeable. The bath amenities such as the shampoo/soap/ and aromatherapy spray had been changed to the better. We had a wonderful stay in Hamilton and it is greatly in part with our hotel. July 10, 2014
Rated 5.0 out of 5.0 by Great Stay We were attending a concert in Niagara Falls and knew that the Crowne Plaza was in Hamilton was only 40 minutes away. We also knew that the Crowne was clean, affordable and safe and they didn't let us down. We enjoyed everything about this hotel. We stay there every time we're in the area and will continue to do so. July 2, 2014
Rated 5.0 out of 5.0 地点方便,服务周到 啥啥都不错,地点价格,我用的points break住三宿,超值!就是免费早餐差了点 no complain July 1, 2014
Rated 5.0 out of 5.0 Awesome hotel Everything was good, room, location, service etc. The only thing not that good is the breakfast. July 1, 2014
Rated 5.0 out of 5.0 by Wedding Crashers Driving five hours to get to our cousins, sons wedding. This was a a great place to crash and relax, before and after the wedding. I will be back. June 19, 2014
Rated 2.0 out of 5.0 by Did the trick Was in town for an event and needed a place to sleep. the beds were hard and the bedding was disappointing with no duvets and only thin blankets. Curtains did not close properly to black out light and when they were partially closed, they blocked the air conditioning unit. Bathroom was tiny and the shower curtain rail being curved made the shower curtain stick halfway into the bathroom. After making a reservation for a room with two beds, the reservation was changed to one king bed, however was easily fixed with a phone call. Room was clean but amenities were not worth the price. June 16, 2014
Rated 5.0 out of 5.0 by Comfortable bed and pillows Excellent location, rooms were up do date in decor, would suggest having brighter lights in bathroom and improving the Continental breakfast June 16, 2014
Rated 5.0 out of 5.0 by Excellent Hotel!!!! Excellent staff, friendly service, awesome club lounge area, clean and location excellent. June 9, 2014
Rated 5.0 out of 5.0 by Very cozy hotel in the centre of Hamilton Spent just one night on a leisure trip. Bed was excellent and the room very clean. Very friendly personnel June 4, 2014
Rated 3.0 out of 5.0 by Check if renovations are completed before booking Every afternoon from 4- 10 pm. there is jack-hammering that shakes the whole building and is extremely noisy. Be sure to check if renovations have been completed before booking. June 2, 2014
Rated 1.0 out of 5.0 by A Disappointing Stay/Won’t Return Stayed at the Hamilton Crowne Plaza for a local business trip expecting the amenities and services to be similar to other Crowne Plaza properties, but I was wrong. I would have expected the facility to have an operating restaurant and lounge, but neither was open. Yes it was a holiday, but still on a Monday evening I would expect the property to offer the service that they advertise. Not quite sure why they would expect a business traveler to stay her with only minimal amenities. My advice is to look elsewhere. May 20, 2014
Rated 5.0 out of 5.0 by What a refreshing experience I was surprised how clean this hotel was. And the staff are so friendly. Everywhere I turned I was greeted with a smile. The location is pro; in the heart of downtown Hamilton. The front desk was able to recommend a variety of different restaurants in the area. I much appreciated this as I was out of town. May 4, 2014
Rated 1.0 out of 5.0 by Not a good night I stayed here twice thinking it was a fluke. Both stays were terrible. They are goinging through renovations and they were drilling until 8:00PM but I was told they work until 6:00PM. The restaurant was closed and was not informed of this at booking. One night I did not have hot water and breakfast is served late and does not accomodate the business traveler who leaves earlier. Crowne Plaza was once a great hotel.....not anymore. I did not sleep very well and did not get any work done because the internet was very slow. April 29, 2014
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