Rated 4.1 out of 5 by 57
Rated 2.0 out of 5.0 by Rm703 Not the experience expected
We made a reservation with early check in, however when we arrived the front desk had no knowledge of this and we had to wait, allegedly for the room to be cleaned. There were toys under the coffee table, food on the carpet and hair in the shower, with a sopping wet bath mat. We were not informed we had to pay for parking. Staying on the executive level we expected an enclosed bathroom- not a toilet behind a curtain. The shower door had been removed and replaced with a curtain- which is not the issue- the flooding this caused on the slippery tile floor was an issue. We expected to be able to find an ice machine on our floor, or at least ice in the lounge. We were eager to try the room service, as the restaurant has decent reviews, however there was no menu in the room, and wasn't worth the hassle. The front desk staff was fantastic. We will not likely recommend or chose to spend our money with this chain again- NOT due to service, just the product received ESPECIALLY for an executive level.
June 7, 2013
Rated 3.0 out of 5.0 by Jake121 Bad customer service
Overall, I don't want to stay in this hotel again. When I was check out, this hotel charge me about 30 dollars, and told me I order shows and games in my room. Actually, I haven't press any button to order anything. The supervisor on duty in that time waste my time and have bad attitude during all the time when I was check out. Bad experience I had never met before.
June 5, 2013
Rated 4.0 out of 5.0 by Rmcl Excellent service
The service I am provided during my multiple stays has been excellent the very reason why I always return to the same facility
June 4, 2013
Rated 5.0 out of 5.0 by Shawn98 Couldn't have been better
I came to Hamilton for a conference and stayed at the clean, bright and supremely friend Crowne Plaza. I couldn't have asked for a better stay. The staff was helpful and professional, the rooms very well kept and it was in a perfect location, central to any place I needed to get to. I will be returning and recommending this place again.
May 26, 2013
Rated 3.0 out of 5.0 by lmays Just Okay
The location is good. The rooms are average but the employees need to be more customer focused. I asked for services and they were slow to respond or did not respond at all. I think I need to try another hotel.
May 18, 2013
Rated 5.0 out of 5.0 by Morris123 Relaxing stay and excellent service
A very easy going stay. Comfortable beds, good internet service and a pleasant staff. They were very helpful in meeting my accommodations and also helping me find things within the city and make suggestions. Stayed in other places in Hamilton, but this was by far the best experience. Only place to stay if you go to Steel City!
May 8, 2013
Rated 4.0 out of 5.0 by Pepi Great service
Pleasant atmosphere with great guest services beginning from front desk agents to friendly housekeeping.
May 8, 2013
Rated 5.0 out of 5.0 by Speedy123 Great Hotel and Amazing Staff!
Had a great stay at the Crowne Plaza Hamilton! Beautiful hotel, great location, amazing staff, and excellent restaurant!
April 29, 2013
Rated 5.0 out of 5.0 by Robert222 Fantastic Stay at the Crowne!
My overall experience far exceeded my expectations!
The rooms were immaculate. Very clean and I had very prompt service.
The restaurant was great and the food was delicious. The restaurant staff were very friendly.
The front desk staff were accommodating and very helpful during check-in and check-outs.
All of my inquiries were dealt in a timely manner and the staff did a great job with all of my needs.
They are doing a fantastic job at the Crowne Plaza Hamilton!
April 23, 2013
Rated 5.0 out of 5.0 by Anna64 Great Service
We booked this hotel through our Basketball Team for a weekend tournament.
Check in was a breeze. The staff was more than accomodating and went out of their way to meet our needs.
Hotel was very clean. Rooms were a good size and staff was great. Would certainly recommend to other as well as consider staying again.
My pnly complaint (not directed at hotel) is....
There were several other Sport Teams staying at same hotel as well as several dance schools. Will say that some of the parents were very inconsiderate - while I have no issues with having a good time, they were extremely loud well past midnight while the rest of us were trying to get to sleep.
Found this to be very rude!!
April 23, 2013
Rated 5.0 out of 5.0 by Orolinea Wonderful service
I can recomend this hotel as a place where you feel valued guest and where you can feel real atmosphere of harmony and kindnes. Nice clean neat rooms, good food and most of it friendly and service committed staff. I've enjoyed my stay in CP Hotel Hamilton.
April 22, 2013
Rated 5.0 out of 5.0 by Annastasia Thank you Crowne Plaza
Great hotel, wonderful and friendly staff have made our stay memorable. Love the newest bedding program and amenities. Food was great and service just amazing. Front Desk was great help too. We will definitely "WoW " this hotel and recomebd it to anyone. Thank you Crowne Plaza !!!
April 22, 2013
Rated 2.0 out of 5.0 by TH2003 Disappointed with the Service!
The "positives" of our stay : The rooms were clean and the cleaning staff member was friendly, as was a maintenance staff member that we met in the elevator. With that being said, they were the only 2 staff members who were friendly to us. All other staff that we had the pleasure of dealing with (including your check-in staff) were very abrupt and we felt that we were bothering them. They never smiled or used manners. We experienced bad service even when we called in to confirm our reservations. We wandered around looking for a pop machine, only to be rudely asked by staff what we were doing on a floor we weren't allowed to be on?? We had the unfortunatel pleasure of being next to a room of unsupervised teenagers. They were very loud for hours, and staff apparently did not patrol the halls to ensure that everyone was at a reasonable noise level. They did however, patrol said halls to ensure that people weren't looking for a pop machine! The pool area consisted of 3 pools. The one smaller pool had brown stuff all around the steps in to the pool, so my children were not allowed to swim there. On check out day, the pools were closed. It was by far, the worst service that we have ever received at a Hotel. Very disappointed!!
April 8, 2013
Rated 2.0 out of 5.0 by Kenkalu3 Poor service
I am a Priority Club Platinum member. Lets start with the positive, the room was very clean, house keeping was very friendly, the pool area was quite nice as well.
We stayed on the execute floor and were told there would be a continental breakfast, there was one morning, but not the second and this was not communicated.
There was only one person on at reception making check out painfully slow, I waited for 15+ minutes.
There was no recognition for being a Platinum member on check in or even the usual sign saying Priority Cub Members check in!
January 7, 2013
Rated 3.0 out of 5.0 by tilu so so hotel,, average
I have seen better Crown Plazas before.
Parking is a problem. They charge for parking but did not informed during booking.
December 30, 2012
Rated 5.0 out of 5.0 by nickisunshine very nice stay
We had a very nice stay ,at this hotel .The pool and fitness is excelent for a city hotel,Very friendly staff ,much better experiance as in the neigbourly shereton .
any time again.
November 26, 2012
Rated 5.0 out of 5.0 by JeffC67 Everything a hotel should be!
Had a great 8-night stay. Very comfortable rooms with professional and courteous staff. Only complaint is that the downtown area of Hamilton isn't what it used to be, but the hotel can't do anything about that. If you need to be in Hamilton, then this is the place to stay.
November 19, 2012
Rated 1.0 out of 5.0 by E30Girl Ugh
This hotel was terrible. They didn't have rooms ready at 4pm when check in was at 3pm, the sheets were still wet when we finally did get to our room and the staff we very rude like we were an inconvenience to them.
I will definitely not be saying her ever again.
November 6, 2012
Rated 5.0 out of 5.0 by Scrammit Clean and Comfortable
I was pleasantly surprised by how clean this hotel was. The decor and comfort of my room were exellent. The only issue I had was the TV was not in working order. Other than that I would recommend anybody to stay at this Hotel
November 1, 2012