Rated 4.6 out of 5 by 112
Rated 5.0 out of 5.0 by Vicki555 This will be the only place I stay when I'm back for Doctors appts.!
This is by far the best hotel I've stayed in, the room was absolutely beautiful! I had a morning flight so I arrived early & because the room I booked was still occupied, the very pleasant girl working the front desk upgraded me to a Jacuzzi Suite so I would have a room & didnt have to wait until 3pm check in. That Jacuzzi couldnt have been given to someone who needed it more, my health is bad & that helped soothe alot of aches & pains after along day of dr's appts & I was so appreciative for that so thank you. I would love to get the name of your employee who took care of me, if possible, because it looks like I have to come back In August so I'd love to deal with her again, she was a real pleasure. I checked in March 24th at around 10 am if that helps find out who she was...Thanks again Staybridge Suites, you now have a regular customer!!
April 2, 2014
Rated 5.0 out of 5.0 by Mississauga Mom and Dad great stay!
My parents stayed overnight after seeing a show at Copps. They said the bed was the most comfortable bed they had ever slept in. the room was large and the breakfast was very good.
thanks for giving them a great nights stay
February 18, 2014
Rated 2.0 out of 5.0 by Unfulfilled some work to do
1. We reserved a suite but told "not available" by a very unapologetic clerk then only given $10 off!
2. Our room was never serviced from Fri - Sun...no towels, kleenex or toilet paper.
3. The parking is totally insufficient and the entrance/exit of the garage wasn't shovelled from snow so our car was scraping the outside.
4. Knowing there were many young boys and girls hockey teams staying there...noone monitored those floors for the constant, unending running and yelling past appropriate hours. Fun is for your own room or the ground levels.
Although I would not advise staying here...the buffet breakfast was plentiful and delicious. The room was lovely and clean with kitchen facilities.
February 12, 2014
Rated 5.0 out of 5.0 by Slaven944 Excellent Location for a Concert!! Great Stay!!
We stayed at the Staybridge Suites in Hamilton this past weekend while attending a concert at Copps Colliseum. Our room was very clean and well appointed. We got to enjoy the comforts of the hotel before making the 5 minute walk to the concert. It was very convenient for that. The staff went out of their way to reserve a room for me when an opening came up, as it had been sold out of rooms already. I was very happy to be accommodated.
The breakfast in the morning was excellent. Not like any "complimentary breakfast" that I've had in other hotels.
I'd definitely stay here again for another concert.
February 12, 2014
Rated 5.0 out of 5.0 by fun2travel comfortable bed and good breakfast
We always stay at this Hotel when were in town, the staff are very friendly and willing to help if need .
February 10, 2014
Rated 3.0 out of 5.0 by tkbetts Parking needs to be improved
There is not enough parking. When you are paying for parking ($5.00 a day) you should be guaranteed a parking spot not left without. It is not the patrons fault that there were concerts.
The room was nice, the pool was too small - there was not enough room to be able to sit at the side of the pool to watch the kids play..
February 10, 2014
Rated 3.0 out of 5.0 by R2R2 Pretty good
Home like feel but terrible parking arrangements. Not the same amenities that I expect compared to HI or crowne plaza, but staff stepped up!
February 9, 2014
Rated 5.0 out of 5.0 by Dennis1947 Exceptional Value and Great Service
This is my home away from home lately. Have been staying here on a regular basis for several months. Hospitality nights are great, good food that is free (good on the wallet) and convenient. Breakfast is good with choices of eggs, waffles, sausage or bacon, fruits and other amenities all again free of charge.
I have a bad back but the beds are firm and I sleep very comfortably no mater which room I've been in. All the rooms have full size refrigerators, electric range tops and microwaves.
Staff very friendly, great place for the family.
Would highly recommend.
February 4, 2014
Rated 4.0 out of 5.0 by Notice Poster A unique experience
The hotel is relatively new and the facilities are up to standard. The staff was friendly and the amenities were good overall. The underground parking is heated and clean. This was especially welcome during the exceptionally cold weather during my week in Hamilton. The hotel is pet friendly and it was a unique experience to see various breads of well-maintained dogs during the week.
January 21, 2014
Rated 5.0 out of 5.0 by RockJack Home away from home
The clean, well-planned king suite was just right for us to spend a few days when we needed to have a day guest without seeking out restaurants. The daily breakfast buffet was just great as is the laundry facility.
January 16, 2014
Rated 5.0 out of 5.0 by Brandy23 Had a great stay
Very comfortable room, loved having a kitchen. Slept like a baby
January 7, 2014
Rated 5.0 out of 5.0 by the crew Staff very helpful, awesome place to stay
We loved the room very spacious and clean. The staff were very helpful and courteous. If ever in Hamilton, Ontario I will be staying here again. The Jackson Square and Copps Colliseum within walking distance, plus Tim Hortons.
January 7, 2014
Rated 5.0 out of 5.0 by Darrell1705 Family visit
It was great would recommend to every one nice rooms staff was great break it's was good
December 29, 2013
Rated 4.0 out of 5.0 by DocPhebe Nice room; good service
- beautiful comfortable room with two comfortable queen size beds and a comfortable couch in the living room (which also pulled out - but we did not pull it out - just napped on top!)
- Nice big tub
- Gym was well-equipped and clean (but had no towels - as advertised in guide book - and was too hot).
- Great location for our purposes: close to farmer's market, McMaster, main bus routes.
- Excellent service from cleaning and front desk staff.
- Was nice to be able to cook in the hotel kitchen. Would have been nice to have an ice-cube tray in the freezer though.
- Lots of selection in the fresh breakfast. Very convenient.
- There are no comforters on the beds. In Ontario. In winter. There were only sheets. When we requested blankets we were given slightly heavier blankets but apparently the hotel does not provide comforters.
- The plumbing in our room was actually backwards. If you turned left towards the sun symbol in the bathtub (which should be hot - also the standard direction for hot) you actually got cold, and vice versa. Same was true of the kitchen faucet, but not the bathroom sink. Not a big deal, but possibly frustrating/unpleasantly surprising when you're half-asleep and trying to get a hot shower.
- The guide book in the room said that the hotel has a games room/library. I think this is a generic book which refers to all hotels in the Staybridge Suites brand. Nevertheless, it is a bit misleading since the Hamilton Staybridge has no such room, as we discovered. The closest equivalent was a set of dominos and a few battered paperbacks in a cupboard over the "business centre" desk. Not a big deal to not have a games room, but don't say you have one when you don't.
- The guide book also said the washer/dryer use is complementary. It is not, which is reasonable, but again, false advertising.
- The pool, like many hotel pools, was over-advertised. It is tiny. It is only useful if you are alone in it doing laps. (It is basically one lane - very narrow).
December 20, 2013
Rated 5.0 out of 5.0 by Kikih22 Great Hotel
I stayed here for two nights. The room was nice. The breakfast was fantastic! I really enjoyed the pool as well. Shopping nearby. The staff was very helpful and friendly. I would definitely stay here again.
December 19, 2013
Rated 2.0 out of 5.0 by Valerie13 Expensive for what you get.
We checked in a midweek day, and for what we paid I was disappointed to see such a tiny room and no bath. I let from desk know but they were unable to provide us another King room with a bath. The sink plug and toilet paper holder were also broken. We asked to have this repaired while we went out for the evening, and were told it would be done. It wasn't. My girlfriend fixed it herself so we could use it. There is also no bar or restaurant - I just don't see how they justify their prices.
December 17, 2013
Rated 5.0 out of 5.0 by Sharrick55 Friendly and Caring Staff - A great place to stay
We arrived early (noon hour) as we had an afternoon funeral to attend. The Front desk staff checked and our room was not ready. Understanding our predicament, they quickly checked on other rooms and without hesitation provided us with an upgraded room. Although the upgrade was the same room but with a Jacuzzi, never the less, they provided an upgraded room at no extra cost.
The free breakfast provided and the eating area are second to none and is considered the best in comparison to other hotels.
Our room was extremely clean and comfortable and even though it faced the street, there was no noise or light to bother our sleep.
Every time I travel to Hamilton , I stay only at the Staybridge Suites, as it is centrally located downtown, near Hess Village and one of the cleanness and have the most friendly and caring staff.
November 27, 2013
Rated 5.0 out of 5.0 by mistletoemeadow Outstanding!
Gorgeous property. Stunning! I want to hire the designer. Everything sparkling new, and the staff was terrific from beginning to end. Perfect in every way. Cannot recommend highly enough!
November 25, 2013
Rated 5.0 out of 5.0 by vy205 Wonderful hospitality and top-notch comfort!
Super nice staff, and the fact that there is complimentary breakfast and snack/dinner during the week is incredible!
Very clean rooms that were also large and spacious. Very clean and well-organized kitchen, with a very large fridge, dishwasher, stove top, coffee maker, and all sorts of plates, etc. Extremely handy, even though I did not need to use them on this particular trip.
This would be my only choice if I ever return to Hamilton!
Location is fairly conveniently close to McMaster University
November 20, 2013
Rated 4.0 out of 5.0 by HockeyDad14 Service….
Management treated our hockey team with great patience and care. They put the children in a position to have fun……not in a position to disrupt other guests. Pool was small but we made the most of it. Excellent breakfast as well.
November 20, 2013
Rated 5.0 out of 5.0 by happy11 Lovely Place to Stay
The hotel itself is a lovely place to stay. The rooms are comfortable and clean. We enjoyed our stay and have only good things to say about the hotel. Only one issue - not enough underground parking, although we didn't mind having to park in the outdoor guest parking, we were there for a wedding weekend and were not really comfortable having to leave a lot of guest items in the car. Other than that the hotel was lovely and the service was great. We will definitely stay there again......
November 6, 2013
Rated 5.0 out of 5.0 by Dennis1947 Home like atmosphere
Very nice hotel, the staff are excellent and make you feel like family. An excellent place to stay if traveling on business or please alone or with family.
November 3, 2013
Rated 5.0 out of 5.0 by Ilsa Confortable stay and great experience
Very good location with underground parking. No restaurant on site or drinks bar. Comfortable beds and large rooms, Service staff prompt with help and knowledgeable of the area.
October 27, 2013
Rated 5.0 out of 5.0 by gig3times Best Hotel stay
I was pleasantly surprised at the quality of the hotel service, cleanliness and comfort of the rooms during my stay. I did not think I would get such a wonderful hotel experience from looking at the location. Even down to the complimentary breakfast my visit was first rate. Thanks so much for a wonderful stay!
October 27, 2013
Rated 5.0 out of 5.0 by deegee4568 Room was awesome!
This is one of the nicest hotel rooms I've stayed in for the price point. We stayed in the king jacuzzi suite and it was huge. It had a nice large living area and a kitchen with full fridge and stove, and some utensils which came in handy. If you need to stay in Hamilton, this is definitely the nicest hotel available!
October 19, 2013
Rated 5.0 out of 5.0 by Landerson very accomomodating
We have stayed at this location a couple of times now and have had a very pleasant experience. On both occasions we required early check in and have been accommodated both times. It is now our go to place whenever we are in town.
October 17, 2013
Rated 5.0 out of 5.0 by orienteer great room, wonderful staff
I had the pleasure of staying at Staybridge Suites for 4 nights recently. The room had everything one could wish for (including enough outlets for plugging in all of ones chargers, without having to unplug lamps), the bed was comfortable, and everything was very clean, The staff were friendly and helpful, with everyone from maintenance staff to the front desk personnel offfering a friendly greeting. And last, but not least, the breakfast was wonderful with an offering of a wide variety of food and beverages. Next time I am in Hamilton I will definitely stay there again.
October 16, 2013
Rated 5.0 out of 5.0 by tlu29 Great Room for the Price
Great price for a suite that was very comfortable for 4 people. The queen beds were very comfortable as well. TV's could be bigger and have a selection of movies, as well more lighting is needed in the Living room. Overall really enjoyed our stay and would definitely stay there again if the opportunity presents itself. Breakfast is great as well.
October 16, 2013
Rated 4.0 out of 5.0 by Brooker08 Excellent Hotel Down Town Hamilton
This hotel was very well kept, modern, and conveniently located. Reasonable rates. Will stay again!
October 2, 2013
Rated 5.0 out of 5.0 by Shelley1 Great Suite
The suite was well designed and very clean. The bed was great. I only stayed one night but this hotel would be ideal for a longer stay with such a well-appointed kitchen. The breakfast offered the next morning off of the second floor lobby was quite nice as well, lots of choice. I would return.
October 1, 2013