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Rated 3.7 out of 5 by 181 reviewers.
Rated 3.0 out of 5.0 by Bathroom not clean/bed not made daily I was very dissatisfied with the housekeeping of the room I stayed in. When I asked staff for the aromatherapy I received no response. The bathroom shower was not cleaned daily and soap scum was left on the glass shower door leading me to believe that the bathroom was not cleaned thoroughly. The coffee pods for the Keurig machine was not replenished by house keeping and I had to go to front desk for more. Used glasses were not replaced or removed daily. July 22, 2014
Rated 5.0 out of 5.0 by Great place to stay My family stayed here during the AAU Nationals Tournament. It was set up by our team's business manager. The hotel was decorated nicely. The staff was pleasant. The rooms, especially the bathroom, were great. The team enjoyed the pool. The best part of our stay was the plentiful and delicious breakfast. Loved especially the organic oatmeal. And the waitstaff was very friendly. Overall, I would recommend this hotel to anyone visiting Hampton. July 22, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service The hotel was clean inside and outside. Housekeeping was excellent - the food was great! July 21, 2014
Rated 1.0 out of 5.0 by Staying here was a HEADACHE! The week we stayed there was basketball tournament being hosted in the area and the hotel was full of young basketball players. Not a problem at all, except that our room was next to the stairwell on the 6th floor and there were kids running up and down the stairwell all night long. It was very loud. The room had dust caked on and in the inside of the air vent in the bathroom and bedroom. Breakfast, don't bother! We went down on our first morning at the hotel for breakfast at 8:30. I was traveling with my toddler and my husband, and I thought that this would be a good option for a quick breakfast. There was literally NO FOOD. We waited for 20 minutes after being seated and all that was restocked on the breakfast buffet was fruit. There were no pancakes, no eggs, no bacon and no oatmeal. All of the food was empty! I asked our waitress if they were making more food, because my son needed to eat and she said she would let the kitchen know. 10 minutes later, she came back and said that the kitchen was working on the food. We waited another 15 minutes and we got up and left. The service I received at the restaurant was extremely poor. I had asked to speak to a manager, and no one came. There were no kids cups and no straws in the restaurant. The ice machines didn't work or they were empty on every floor which is a big deal since there aren't any fridges in the rooms. There is a tub basin but no facuet and no drain plug either. I had to stuff the drain full of wash cloths to give my toddler a bath. Staying here was more of a headache than it was worth! July 21, 2014
Rated 3.0 out of 5.0 by extremely poor attention and service My reservation was secured by a member of my family 1 month in advance. My previous stay in Hampton was 2 years prior. my choice was based on my previous stay at Crowne Plaza, Hampton. Upon arrival I was assured that all billing would be to my AMEX card presented at check-in. I was placed on a so called "quiet floor," it was anything but quiet. On day two my room was neglected by housekeeping totally and after a long day of excursions, it took two visits to the front desk, with a phone call in between the visits.to secure fresh linens and towels and toiletries which were handed to me at the desk to carry up and replace them myself. Now I find out that the majority of my billing was applied to a card of my family member who made the reservation. This was totally a very poor experience. July 19, 2014
Rated 3.0 out of 5.0 by very nice location! had some shower and curtain issues but staff made it right. good stay will return July 19, 2014
Rated 5.0 out of 5.0 by CROWNE PLAZA ATMOSPHERE AWESOME! 5 STAR STAY AT HAMPTON-MARINA LOCATION IN HAMPTON VA. CUSTOMER SERVICE WAS EXCELLENT. ROOM WAS VERY CLEAN. FOOD DELICIOUS. CONCIERGE SERVICES VERY POLITE. OVERLOOKS MY ALMA MATER, HAMPTON UNIVERSITY! July 17, 2014
Rated 5.0 out of 5.0 by Visiting Hampton VA We were in Hampton VA to visit our Naval daughter & Noticed the great pics of hotel & nearby marina. That said, we were Very excited to spend a great time there. Upon arrival the staff, room & dining options at Crowne Plaza were awesome! The staff was absolutely top notch & we are coming back soon!! Thanks for a great visit :) July 15, 2014
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