Rated 5.0 out of 5.0 This Hotel Stands Out
When we arrived WAY before check-in time to see if we could slip in early, Tawanna cordially told us that our room wasn't quite ready because they were upgrading us to a suite. Sweet indeed, and no problem. Tawanna is a real professional with a great smile and I honestly think that if she told me a mule was going to kick me in the face, I would look forward to it.
After touring the Air and Space Museum which is just a two block walk (a beautiful two blocks along the waterfront) we headed back to the hotel to be greeted by Destiny. I travel a lot. Destiny is one of the best I've met. She didn't miss a beat when going through the details about the room, parking and Priority Club perks. Speaking of Priority Club recognition.....this hotel stands out alone in it's field in that regard and as a Platinum member I've stayed in plenty of IHG properties. Destiny is a class act with a boatload of personality and a face full of smiles. How refreshing.
We found the facilities clean, the elevators quite fast (I only mention that because a few other folks thought they were slow in other reviews), our room was quiet and yes, a room facing the marina is an absolute must.
The room decor seemed modern, the bed slept extremely well. We were upgraded to the 'Plaza Suite' which is close to being a sin, I think. 16 ft ceilings, four windows with different views from floor to ceiling almost, probably around 1300 sq feet, a fridge (oddly no microwave....perhaps that's a code issue), a tub big enough to snorkel in (you think I'm kidding....I'm not) and huge TVs. Me, I'm a simple person. I loved the heck out of it! I don't take my bride of 35 years with me often so this was a real treat. She was impressed and that made my day.
The location is perfect. Right on the marina, the downtown weekend street parties sponsored by the city are well within walking distance and the best Reuben I've ever had is to found at Goody's Deli and Pub right in the middle of all that.
I can not wait to go back. I might not get the same room upgrade and that's OK. I think the staff is what truly makes this hotel special....Tawanna, Destiny, ...you two are such an asset to this property.
I always make it a point to encounter as many of the hotel staff as I can when I visit a hotel. There was not a single instance where a member of the staff did not engage me first and ask how I was doing and if they could help me. Impressive.
This is obviously a well managed property. I imagine it will be refreshed in the next couple of years. But for now, it is comfortable, clean, well cared for and an extremely happy place to visit. Who could ask for more?
May 21, 2013
Rated 3.0 out of 5.0 by ptw1925 Great Check-in Service
This property is kept up pretty good and I like the fact that the parking is free. It is also very close to Hampton University which is why I chose this hotel. My main complaint for this hotel was the room air conditioner which made a very loud noise when turned down past 70 degrees and would not cool down unless the thermostat was set below 70 degrees. Also, the lighting in the bathroom was poor. However, the bed was comfortable and the towels were thick and the shower was always hot.
May 17, 2013
Rated 5.0 out of 5.0 by Reno61 Great Value and location
We needed a place to stay for one night and had to be at the VA Beach convention center at 9am the following morning. The location was only 20 minutes from the convention center, the staff were fantastic, the room was clean and comfortable and the price was terrific. Highly recommended!!
May 14, 2013
Rated 4.0 out of 5.0 by jo1967 Too much Partying
I stayed at the Hampton-Marina from May 1-4, 2013 and the front desk staff gets top notch. I was greeted with a warm smile and they were patient with me. I know I was a nuisance, but it did not show in their attitude. The young lady that was most helpful. (Ms. Danielle) I believe is her name. When I left to go out for dinner she always said enjoy your evening and when I came back she greeted me by my name and asked how was my evening.
I gave the Atmosphere and ambiance a fair rating because of the heavy partying going on next door. It must have been either someone's birthday or they were having a Bachelor Party. Loud noises and music was playing until 3:00 a.m. I just wished they were moved to a room that was far from the sleeping area. Other than that everything else was fantastic.
May 10, 2013
Rated 5.0 out of 5.0 by OB10 "OUTSTANDING"
You guys are the best...I had made reservations at the local Omni Hotel...I moved immediately. Your staff took great care of me and I lived like a "king" during my business trip!!!
May 7, 2013
Rated 4.0 out of 5.0 Special Employee
The stay and value were very good.
Ms. Vickie made a difference with her warm welcomes and friendly conversation each morning ... and she makes a great omelet ! Employees with such good attitudes should be rewarded.
Only negitive was the parking garage access. We couldn't get in using our room key one evening and had to take a ticket. On leaving, the room key would not work to allow exiting the garage because we had checked-out !
May 6, 2013
Rated 5.0 out of 5.0 by golfcartlady Boat Show
We had to work the Boat Show at The WhiteHouse Cove Marina for the weekend. The hotel was very nice and clean. We decided to have a cocktail before we turned in..not a good idea. The bartender was not friendly by any means. I had a margarita and my friend had two beers. The bartender was trying to hurry us along so she could get out, it was early around 9:00. We didn't go back Saturday for cocktails.
May 3, 2013
Rated 5.0 out of 5.0 by tuesday Comfortable bed and great service
From the time I checked in I felt very welcome!
Excellent customer service,
Food was goooooooD!
April 26, 2013