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Rated 3.8 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Great hotel stay I stayed here the weekend to take my daughter to school at Hampton. The hotel staff was very nice. the beds were comfortable and the price was good. August 27, 2014
Rated 5.0 out of 5.0 by Comfortable and Convenient close to meeting location good breakfast comfortable room accessible internet August 25, 2014
Rated 3.0 out of 5.0 by A place to lay your head The Crowne Plaza in Hampton provides an atmosphere where you can stay but it has no frills. The rooms were dated and lacked repair. The staff is friendly but for the money there are better choices in the area. The breakfast staff in the restaurant was the most impressive part. They were attentive and concerned. August 24, 2014
Rated 3.0 out of 5.0 by comfortable bed. dirty, dirty carpets. only choice of stay in hampton so have to take what you can get. staff was rude, except for the housekeepers who were friendly. tiny and inept bar. restaurants close really early so good luck trying to get a bite to eat or a drink after 8pm. stains on the carpet that I couldn't determine what they were from - walked around in shoes in the room. bathroom was weird- no tub, just grimy tiled shower. August 22, 2014
Rated 5.0 out of 5.0 by Great experience We spent 2 nights in the hotel room with an awesome marina view. My 3 -year-old was amazed at the view. We enjoyed the view and the comfort of the room. It was clean. the only thing is the sink in the bathroom stopped up and the water went out slowly. I am surprised that the housekeepers hadn't said anything to the hotel staff. But overall it was great! August 22, 2014
Rated 5.0 out of 5.0 by Better than expected The room was clean, fresh and comfortable. The view was excellent with windows from floor to ceiling that protruded out from the building. We had dinner two nights at the hotel and both meals were very good with no wait and attentive servers. We were very pleased indeed. August 21, 2014
Rated 3.0 out of 5.0 by Restaurant Experience We went to the restaurant for breakfast. The waitress took a long time to acknowledge our presence at the table. She had a surly attitude and made us feel like we were an intrusion. We chose not to have the over $12 breakfast buffet and had to ask for menus. The prices and variety on the menu were more appealing. The waitress told us it would take a long time, 30 or more minutes, for our food to arrive. We said goodbye and left. Very disappointing experience. We had eaten there many times since the hotel opened in the eighties, but will not return. August 21, 2014
Rated 4.0 out of 5.0 by a/c air conditioning was very loud. I thought it was the bathroom fan and kept looking for a switch to turn it off August 20, 2014
Rated 5.0 out of 5.0 by Great Place to stay when coming home. Hampton is my home town, I know most of the hotel there and a lot of them need to be renovated. Crowne Point has done a very good job with keeping this property up with modern up to date style. There is really nothing I can complain about. The prices are reasonable. Everything from Guest services to cleaning services was great. The hotel restaurants/lounge are excellent and the variety of food specials on different days great. Took advantage 1.50 ribs on a Thursday. Definitely would recommend to anyone who is looking for a great hotel to stay in during their visit to Hampton. August 20, 2014
Rated 5.0 out of 5.0 by Exceptional Staff and overall experience Crowne Plaza Hampton Marina is a great motel and value if you have to visit the Hampton/Newport News area. The staff is te frienliest and mots customer focused team I have ever experienced at a motel. Great location and retaurants are very good too! August 19, 2014
Rated 4.0 out of 5.0 by You need to put a Refrigerator and Microwave in the rooms. You need to put a Refrigerator and Microwave in the rooms. August 15, 2014
Rated 3.0 out of 5.0 by Meh The hotel was nice, but the bed was extremely uncomfortable. I barely slept the whole weekend we were there. The stay did not come with breakfast. When we went to eat at the breakfast buffet the food was not great and for the small amount we had it was $14 per person. For that much I could have had a cheap steak. The elevators took forever and the parking garage was very hard to drive in. It had blind corners that emptied out to where you stood to catch the elevator or stairs. On the plus side the staff was very nice and the rooms were clean. And the AC worked really well. Overall, I would not stay here again. August 13, 2014
Rated 3.0 out of 5.0 by Not what I expect from a Crown Plaza Hotel This hotel was a disappointment. We stayed there for our anniversary and was very disappointed about how outdated this hotel was. The customer service at the front desk and at breakfast was below any standard. No one at the fronts desk offerd and help when we ask what there was to do there. When went to to breakfast no one sat us down, but we had plenty of workers look right at us. I can't believe we paid as much as we did for that place. Could have gotten better deals on line at other hotels that were much nicer. August 13, 2014
Rated 3.0 out of 5.0 by Average comfort and service Banquet facilities were not able to accommodate a moderate crowd. Food was mediocre and they ran out a couple of times resulting in crowded and long waits. Some of the sea food was served warm – lobster salad. August 13, 2014
Rated 5.0 out of 5.0 by Great place to stay in VA Great place to stay at the Marina in Hamptom VA. Great food and room was excellent. Great outdoor pool. Staff wasn't responsive to us getting our room cleaned on a daily basis. August 11, 2014
Rated 5.0 out of 5.0 by Clean hotel with excellent service I had a great stay, the room was very clean and larger than I thought it would be. The breakfast buffet had everything and the food was delicious! The staff was always willing to help with any extra's I needed. August 11, 2014
Rated 4.0 out of 5.0 by Business Stay The hotel was in a great location for my busines needs. The staff was friendly and courteous throughout my stay. My room was large and I enjoyed the view. Did not like the air conditioning, as it was loud. Overall, a good stay. August 11, 2014
Rated 5.0 out of 5.0 by Big room great views Our room was spacious, clean and the location was perfect for our visit. August 10, 2014
Rated 2.0 out of 5.0 by very rundown property, good staff, the hotel is very badly run down the hall way to my room reeked of strong chemical cleaner the door handle to our room was broken and required fussing with the card and the handle and a very hard push to open I would not recommend to a friend but the staff was friendly August 10, 2014
Rated 5.0 out of 5.0 by large and comfortable room good location for business meeting. Convenient for work in the area. August 8, 2014
Rated 4.0 out of 5.0 by Great Venue We loved the Crowne Plaza in Hampton this was our second time staying there. The marina view is marvelous and the staff and service are extremely professional. The restaurant food and staff were great and the prices reasonable. Overall my wife and I rate the hotel very highly four and half out of five. August 7, 2014
Rated 4.0 out of 5.0 by Boat Races Everything was fine just limited parking for the event i was attending. August 7, 2014
Rated 5.0 out of 5.0 by Almost Great! I had a very comfortable stay for 3 nights and enjoyed it and the staff immensely. They were very friendly and smiling at all times. The breakfast buffet was very good, too. When I called back and was given the "lost and found" department, I was told they would call me back within 24 hours. I haven't received a call for the past 3 days! Very surprising. I forgot one thing in my room and I guess that now I will never retrieve it. Very disappointing. Oh, well. August 6, 2014
Rated 2.0 out of 5.0 by Poor service, unsatisfactory service I checked in on 28 July 2014. I had called on 27 July to confii my reservation and was told I did not have one. One of my coworkers was at the hotel on the 27th and had the front desk check again and they found my reservation. When I arrived on the 28th at approximately 6:00 pm. The front desk said I did not have a reservation. After 10 minutes of looking my reservation was found. The restaurant is operated as what seems as an afterthought in the morning. The sign said they open at 630 but they did not open till 6:40. Food and service items were not available. On 30 July the restaurant opened at 6:30 but there was only staff member putting stuff out and no one else to serve beverages. It was 6:55 before I got something to drink. There was no cereal available till 7:05 and the person preparing eggs to order had not showed by 7:15. On 31 July the restaurant opened at 6:30 but once again there was a lack of staff and preparation. The staff member doing the eggs to order was there when the restaurant opened but disappeared and did not return till 7:10. I would expect things to be ready for service and the restaurant staffed for guest at opening. I did ask the front desk to speak with a manager on 30 July and was told there was no one available till later in the morning. I gave the clerk my room number, 319, and asked to be contacted but was not. Totally unsatisfactory service and far below my expectations and past experiences. August 3, 2014
Rated 5.0 out of 5.0 by Great views, location, front desk staff Recently stayed at this hotel for a short leisure trip with my adult daughter. The room was lovely, although my bed was a bit slanted, I slept ok. The one MAJOR fault we found was with the restaurant food....it was AWFUL. We ate there the first night on the open deck..the waitress was great, view, atmosphere as well - then the food arrived. The chefs apparently have their own way of frying shrimp, i.e., take from bag, throw into hot oil until shells turn black.....ugh. Terrible. My daughter had room-service scampi later as well - first tasteless scampi she had ever had. Thankfully, there are lots of little restaurants in the area, and we found two that we LOVED, so avoiding the hotel food after that first day was easy!! Front desk staff was wonderful - very friendly and helpful. August 3, 2014
Rated 5.0 out of 5.0 by Comfortable bed and delicious breakfast. This hotel is conveniently located for travel to historic sites in the area. My companion and I enjoyed every minute of our stay. August 2, 2014
Rated 3.0 out of 5.0 by No longer stay here We started staying the here in May 2012 and so enjoyed our stay- with our Veterans group we have returned many times. But each time seemed to bring new issues. The location is great- right on the harbor and if you want to pay for the view over the harbor it is worth it. The staff is nice and friendly- but when we book a room that includes breakfast- overpriced for the quality and service- we did not get a breakfast coupon for any stay but one. Our main reason for staying is they are directly around the corner from the Veterans Administration and makes it very convenient for my husband- for his appointments. But each successive stay got worse and worse. One stay there was bus load of kids- so no pool use- it was already filled to capacity. Another time was New Year's eve- we were never offered special New Year's Eve package nor told of any discount on the hotel food. We did meet some great people at dinner but they were complaining about the hotel as well. Next trip we have DIRTY towel and wash cloth stuffed in bathroom sick area. Our last straw. Anthony did call as we were leaving to offer us two free breakfast- but we have not been back since. We now stay at Holiday Inn Express- THEY have customer service to to a science and the breakfast is FREE every day and we LOVED their hot cinnamon buns. Everyone at HIX is top of the line so that is our new IHG go to hotels when traveling- and we have been six times due to the VAMC being close by as well. August 2, 2014
Rated 4.0 out of 5.0 by Great Location Great location, easy access to freeway, and within walking distance of a few places to eat. August 1, 2014
Rated 5.0 out of 5.0 by Great room, spacious for a quiet getaway for two. Had a great experience at the Crown Plaza. Wonderful stay. I would highly recommend it to anyone. I will definitely chose the Crown Plaza as my hotel of choice in Hampton. July 29, 2014
Rated 5.0 out of 5.0 by Great hotel . Friendly and competent staff. Clean, updated, and quiet room with great view of the waterfront. July 29, 2014
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