Rated 3.7 out of 5 by 114
Rated 4.0 out of 5.0 by racebeat The Room and the Breakfast Buffet
The room (201) needs some attention. The carpet was frayed and needs to be replaced.
The Breakfast Buffet is excellent! Your omlette cook makes the most delicious omlettes I have ever eaten, and I consider myself somewhat of an omlette officianado. Whatever you are paying her isn't enough
August 21, 2013
Rated 2.0 out of 5.0 by Phoebus Not a good experience
Had to switch rooms twice. First room had the strong odor of a Cigar Bar which was unpleasant. The second room we were placed in had a very uncomfortable mattress, for both me and my wife, terrible night sleep, it had no refrigerator in place and the remote for the t.v was not working. I've travel a lot for various reasons but this Hotel seems to fall short in a lot of minor details that should just come second nature to a major hotel chain.
August 21, 2013
Rated 3.0 out of 5.0 by cheri921 Disapointed
Poor reception by staff No parking to check in Must park in an enclosed garage. Very frightening at 6 am in the morning no security seen Traveling as a lone women. Had many concerns
August 21, 2013
Rated 4.0 out of 5.0 by d48farley Good Week
Hotel has a great location if working with city or if you want to be near the water. Very friendly staff but building is a bit dated. Also a bit of a hassle using the parking garage which is in a different building than the hotel.
August 20, 2013
Rated 4.0 out of 5.0 by AprilTee Extremely friendly staff!
All of the service associates from the front desk to the bell hop were very personable and helpful---it made up for the poor water pressure from the shower :-)
Overall an enjoyable stay!
August 19, 2013
Rated 5.0 out of 5.0 by Hamptonmama Great hotel
Stunning waterfront views. Very cheap. GREAT breakfast with made to order omelets and waffles!!! Can't be it on value for the buck.
August 18, 2013
Rated 2.0 out of 5.0 by Wanda4 Door in room broken first night
Our door to our room would not latch the first night, for 3 people 2 bath towels, ice machine wasn't working, for as an expensive hotel as it was, no fridge, microwave or DVD player in the room. Would not stay there again. For a Crown Plaza I expected better service! There wasn't even a hair dryer in the room. Staff I felt didn't even care.
August 17, 2013
Rated 5.0 out of 5.0 by Nessa1017 Great Stay
The rooms were nice and comfy and the staff were friendly and helpful. I stayed for my family reunion and had an excellent trip.
August 12, 2013
Rated 4.0 out of 5.0 by Rtphokie Older hotel which does not show it's age
I was surprised to learn how old this hotel is, it does not look it. Very comfortable beds though I did have to fight the thermostat to keep the room from being too cold.
August 11, 2013
Rated 2.0 out of 5.0 by Jennifer35 Horrible smell, dirty room and no ice
I was so excited to get such a good deal on a Crowne Plaza location but was overall disappointed in my stay.
The lobby was nice and though we got there early and there were no rooms available, the front desk staff called us about 30 minutes later to say that they had a room and we could check in early. That was awesome because we have a 4-month old who needed to be changed and fed and to take a nap!
Unfortunately, when we stepped off the elevator, we were overwhelmed with a horrible smell that smelled like a combination of mildew and urine. Our room smelled less offensive but still didn't smell good.
The room was dirty - fingerprints/handprints all over the headboard, brown stains on the base boards, shower head was coming out of the wall, etc. Also, I'd forgotten my shampoo and conditioner but we were only there one night so I decided to use the samples they leave on the sink. Well, I got in the shower and discovered that the shampoo was almost empty! Who recycles those little samples??? I've never experienced this at any other hotel in my life!
Also, the bed was very uncomfortable (and I can usually sleep anywhere).
Finally, my husband went to get ice and had to go to 5 of the 8 floors before he found an ice dispenser that actually had ice! That is ridiculous. Especially for a facility that is supposed to be a middle or upper end hotel chain.
We were granted a late check out as requested so I really appreciate the staff accommodating us so much with the check in/check out process. However, that's about the only positive thing we can say about this hotel experience.
August 10, 2013
Rated 4.0 out of 5.0 by Mark817 Room accomodations and Banquet Hall
When we made the reservation, we were told that we could request and receive a refrigerator in the Hospitality Suite and some guests were told that they could get one on request. Staff at hotel made it clear that no refrigerators were available, even for those who needed it to store medical drugs (insulin). The problem is that we were lied to initially.
The banquet hall had water dripping from the ceiling in several places and the staff kept assuring us it would be taken care of before the dinner for 270 people. The water continued dripping and some of the chairs were wet when guests arrived. That is poor service.
August 9, 2013
Rated 5.0 out of 5.0 by gg23 Service
We visited the hotel restaurant last Friday evenng with the matriarch of the family who is 100+ years of age. Our waitress, LYDIA, was especially friendly and accommodating.. She made our experience very pleasant. We also met the chef and a couple of other staff who stopped to greet our family matriarch. The food was also very tasty and enjoyable. Overall, it was a wonderful experience.
August 9, 2013
Rated 4.0 out of 5.0 by Tommy66 The staff was excellent!!! The room was clean and comfortable.
The hotel staff and service was excellent.The room was clean and comfortable.However, there was no "fridge or microwave" and the ice maker didn't work( staff supplied us with a bag of ice).We will be returning.
August 8, 2013
Rated 5.0 out of 5.0 by poernomo nice view
this hotel was have a nice view and not far from attraction at VA
August 3, 2013
Rated 2.0 out of 5.0 by MG0004 Improvement Recommended
Had issuses with handicap accessibility. The hotel does not have portable toilet seat lifts. Their handicap accessible rooms are king only. Requested a wake-up call @ 6:15 a. m.; however, the call was received @ 5:55 a.m. Sleep Advantage Program was no where to be found in our room, one of the beds was leaning, newspaper was not delivered. Although much of this is stated as a norm on the webpage, it was not avaliable. Front desk clerk wrote down information of the Messages Guests in-House & Due Arrival form. (Safety and Confidentiality issue)
Odd smell in hallway. Ice machine on floor was not dependable.
Although the hotel says on their webpage........"With comfort and convenience our first priority" I cannot agree, especially with the above mentioned experiences.
August 2, 2013
Rated 5.0 out of 5.0 by Gailen Enjoyed my stay
The room was very clean and the location is excellent.
August 2, 2013
Rated 5.0 out of 5.0 by Stafford44 What a pleasant stay!
I had an awesome time at the Crowne Plaza Hampton-Marina. The room was spectacular and the service was great. I highly recommend staying at this hotel whenever in town.
August 1, 2013
Rated 5.0 out of 5.0 by gclark5 What a great hotel!!!
This hotel was fantastic! The staff was friendly and the property is beautiful and clean. Book a marina view room. It is well worth it!
July 31, 2013
Rated 4.0 out of 5.0 by Leana58 Nice Hotel, Easy to get around
We had a nice stay at this hotel. The location is good and easy to get to everything in Hampton as well as the surrounding areas.
I am sorry to say the staff was not the nicest I have ever met. We had a suite with a huge kitchen but no microwave and no fridge. It did not make sense at all. When we asked about this nobody could give us a direct answer and we finally gave up asking. They should have made the bathroom bigger and the kitchen smaller as there was really no use for it without the proper equipment.
Other than that the room had a nice view except we had a bird that kept flying into the window all day long every day and could not get it to stop.
The breakfast was good and definitely more than enough. Overall a good stay with some minor hick-ups. Staff can definitely be more friendly.
July 29, 2013
Rated 1.0 out of 5.0 HORRIBLE
When I checked in the lobby was appealing but as soon as I turned the corner to go to the elevators the mess began. The floors and public areas were not well kept up. I payed extra for a view and you had to stretch to see it and the hotel was not nearly full. The hallways on our floor smelled so bad I was nauseated and was going to ask to be moved. However I checked the other floors and they were the same. My room only smelled a little and I sprayed cologne to live with it overnight. I was so disappointed with the beds, they were lumpy and very uncomfortable. Then to top it off the water temp was barely warm. I have NEVER written a bad review about any hotel. However when I got this email I couldn't help myself. I should have asked for my money back and gone someplace else.
July 27, 2013
Rated 4.0 out of 5.0 by Simo59 Friendly service, clean but dated room
The staff was quite friendly and helpful. The room was clean although somewhat dated. There were only3 things that made for less than good ratings . One, the maid service started late in the day (1700), after a day at work not a good thing. Two, limited shopping in the area ( one 7-11) and a limited number of restaurants near by. Three, the ice machines on each floor were unreliable and you had to go to the bar (when it was open) to get a small amount of ice. All in all I would stay there again.
July 24, 2013
Rated 3.0 out of 5.0 by SJ17 Beautiful but loud
Great hotel with very comfortable beds and nice linens, BUT it was really loud. I could hear the people in the next room talking (in normal volume) as if they were standing in my room. Also, I very much dislike not having a fridge or microwave in the room, and my room didn't have a hairdryer.
July 24, 2013
Rated 2.0 out of 5.0 by happyeve68 Service was poor.
Their was no ice in ice machines. It took to long for the maid to clean rooms. After 5pm is not acceptable. The maid had no bath towels on Saturday at 5pm. No microwave ovens or Refrigerator in rooms. It took entirely to long to be check in. On Friday it was after 5:30pm Over all service was poor. I will never stay at your hotel again not unless you inprove the service.
July 21, 2013
Rated 4.0 out of 5.0 by JWB54 Good, But Could Be Better
Overall, our experience here for four nights was good. Check-in was prompt and efficient, parking was convenient and easily accessible and the included breakfast was excellent (particularly our waitress Whitney). However, there is room for improvement. For example, this was the first hotel we ever stayed in without a refrigerator in-room. When we asked about it (thinking it was only our room without one), we were told that none of the rooms had them and the staff member offered no further explanation. Other minor things that could have been improved such as providing enough sets of towels (from the outset) for all of the members in the room. We booked a room for four people and were given three sets of towels, necessitating that we request an additional set each time they were needed or replaced. Another example was that our shower did not drain adequately. Two requests were made and it the problem was addressed, but we were left with two shower doors off-track (which we fixed ourselves). These minor inconveniences marred our stay, resulting in a "Good" rather than "Excellent" rating.
July 19, 2013
Rated 4.0 out of 5.0 by Michelle12 Good stay
Second year we have stayed at this location for a tournament. Great location and the staff at front desk and at breakfast were good. We even spent some time on the marina for grown up time. Would recommend and definitely stay again. It is older but I think they are doing a good job trying to keep the hotel from showing its age. There were four teams staying in the hotel and they seem to handle the crowd with ease.
July 19, 2013
Rated 3.0 out of 5.0 by MIkeB123 Just off of the Interstate Yet on the Harbour
This property is located less than 5 minutes from the interstate on the harbour and near downtown Hampton. Free parking and internet made this appealing versus the downtown locations with their higher costs. As a Platinum member I was entitled to several complimentary selections from snack shop.
Understand that the hotel is not new but you would not know that from it's good condition. The rooms seem modern and mine had an excellent view of the marina. With a pool, exercise facilty and several eating establishments on the premises it is easy to do business here.
Check-in was the only thing that was unstat, I arrived after 4 PM yet was told my room was not ready and the staff gave me no estimate for the wait time. I had to wait more than 20 mins for a room to be made available. Understand that the hotel was full the night before and for that night also, yet 5 hours after checkout time when they knew a Platinum member was due in no rooms being available was completely unacceptable. One would think that the staff should clean the rooms of checkouts visitors first so that rooms are ready. They could not have done this. This is the reason for only an average stay.
July 18, 2013
Rated 3.0 out of 5.0 by hdmitchel Blair Family Reunion
Check in was a total fiasco! Was told that check in time was 4:00; guests arrived at 3:00 and rooms were not available until 8:00pm that night. Very slow elevators, broken ice machines. Had to reschedule family reunion activities for Friday night, because of lack of room availability. Had an extremely expensive, unplanned meal at Oyster Alley, because again everyone was tired and just wanted a quick meal so that they could go to bed. Would not recommend for a large family function. No room service on Saturday.
July 15, 2013
Rated 5.0 out of 5.0 by Peg498 Great Stay
Great location! Walk to Air and Space museum, harbor cruises, restaurants. Wonderful staff. Great breakfast.
July 12, 2013
Rated 4.0 out of 5.0 by Conni24 Left items in room and couldn't get them back
Overall our stay was good. Shortly after I checked out I discovered I had left a couple of items in the closet and called so they could be held so I could have someone pick them up. I was told that someone would call me. I called again Monday evening, and again no one returned my call. I called twice on Tuesday, and again no one returned my calls. I'm assuming housekeeping took the tops and they are forever lost, as the hotel apparently doesn't have a policy that if anything is found in the room it is taken to a lost and found. I am very disappointed in the way this was handled, or should I say not handled.
Otherwise, our stay was good. Michelle in the lounge and Oyster Alley is AWESOMELY GOOD!! The bar manager, not so much so. She closed the bar early every night she could, and we had to go elsewhere one night.
July 11, 2013
Rated 2.0 out of 5.0 by Mister328 Poor Customer Service
The service provided at this Crowne Plaza did not meet my expectations. The check-in policy was to have room ready by 4pm but we didn't have a room ready for us until 5:30pm. There was no specific explanation as to why it was delayed. After the room key was issued, I asked for a luggage cart so that I can wheel my lugguge in. They asked me to check the hallway in the lobby to which none were to be found. I then asked whether they can help me find one and their initial response was that they're probably all in the guest rooms and that there's nothing they can do. I then brought up the fact that the carts can potentially be just parked outside the guest rooms or next to elevators after they were used. It wasn't until after I spent an unacceptable amount of time convincing them before they finally sent someone up to the guest floors to help locate a cart for me. Other than that, the rooms were fairly clean but the double beds were smaller than those found in HIE brands of the IHG chain. Overall this was not a location I would recommend.
July 11, 2013