Rated 3.8 out of 5 by 231
Rated 5.0 out of 5.0 by Eventor New favorite hotel
The view in the room was perfect great location workout room and breakfast. Came for work and my husband and I making a Richmond road trip for fun
September 13, 2014
Rated 4.0 out of 5.0 by 722628 Nice lounge and restaurant
Nice lounge and restaurant, which allowed me to meet with colleagues.
September 12, 2014
Rated 2.0 out of 5.0 Reservation issues; room problems
Original reservation made telephonically on line, stressed that I wanted the LG Suite on the 9th flr, back corner, overlooking the marina because I planned on having guests come to visit. Had previously had this same rm on 8/14/14. The clerk assured me this was it. At checkin went to 9th flr to find that it was a king size bed, not big enough to have 2 guests visit never mind 8. Called desk clerk who passed me off to someone else who with a snippy tone informed me that the hotel was full & that my reservation didn't say suite. "Do you know what you paid for your rm?" was the question I received. When I asked what is the going price for the wkend in the Plaza Suite, I was told anywhere from $300-600 a night, depending on what's going on. This was what we requested so it shouldn't of been given away. Realzing after 9pm there wasn't much I could do, due to a downtown function going on, we took the rm. The rm was stuffy, so we adjusted the thermostat & left to try & make arrangements w/our guests for the next night elsewhere. Coming back after midnight the rm temp hadn't gone down at all. Sleep was restless & uncomfortable. !st thing in morning informed desk, maintenance came & the AC compressor was broke, so now we have to move to a dbl on the 3rd flr. It was cool in there, but definitely NOT what we asked for. Again, told they were sorry but the hotel is full, patronized w/2 free appetizers/beverage coupons. This was poor service & an inconvenience to our entire wkend as we had to make other meeting arrangements. This is my 2nd time sending this information as I tried to send it directly last night as well. At this point I'm not sure if I would bother to utilize the hotel again, as I don't feel confident that I'll receive what I request.
September 10, 2014