Rated 3.7 out of 5 by 177
Rated 3.0 out of 5.0 by Jack-915 extremely poor attention and service
My reservation was secured by a member of my family 1 month in advance. My previous stay in Hampton was 2 years prior. my choice was based on my previous stay at Crowne Plaza, Hampton.
Upon arrival I was assured that all billing would be to my AMEX card presented at check-in. I was placed on a so called "quiet floor," it was anything but quiet. On day two my room was neglected by housekeeping totally and after a long day of excursions, it took two visits to the front desk, with a phone call in between the visits.to secure fresh linens and towels and toiletries which were handed to me at the desk to carry up and replace them myself.
Now I find out that the majority of my billing was applied to a card of my family member who made the reservation. This was totally a very poor experience.
July 19, 2014
Rated 3.0 out of 5.0 by cegee5977 very nice location!
had some shower and curtain issues but staff made it right. good stay will return
July 19, 2014
Rated 5.0 out of 5.0 by HAMPTONIAN U GIRL CROWNE PLAZA ATMOSPHERE
AWESOME! 5 STAR STAY AT HAMPTON-MARINA LOCATION IN HAMPTON VA. CUSTOMER SERVICE WAS EXCELLENT. ROOM WAS VERY CLEAN. FOOD DELICIOUS. CONCIERGE SERVICES VERY POLITE. OVERLOOKS MY ALMA MATER, HAMPTON UNIVERSITY!
July 17, 2014