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Rated 4.2 out of 5 by 46 reviewers.
Rated 2.0 out of 5.0 by 莫名其妙 中餐厅,西餐厅(里面),客服清洁与服务,礼宾 这些方面真是非常棒!!! 莫名其妙的是前台和早餐厅的引导人员. 早餐厅引导人员把带着小孩(不到2岁)引导到另外的餐厅早餐,没有粥,没有小朋友餐具,没有鸡蛋.当我到达问起的时候她们回答: 1:没有粥那就吃别的; 2:没有餐具就用筷子的就可以; 3:有茶叶蛋. 请问:你们自己确定在自己家里是用筷子给2岁不到的小朋友吃饭的?2岁不到的小朋友是吃茶叶蛋的? 我把老人和小朋友带到正常的早餐厅时候引导人员来跟我说:小朋友是不含早餐的(另外一个5岁多的小朋友),因为你们是团购的!我请他先去查询再来说,后来说她跟经理确定过了我是团购或者是优惠通道预定的,我终于知道了为什么引导人员会把老人和小朋友带到另外的餐厅用早餐. 我一再确定我是从官网预定的,来来回回几个回合那个经理说可以给我证明,结果下午我到前台的时候她给了我一张空白的A4纸打印了几行英文说是证明,哈哈哈,我当时是没有办法不笑. 如此业余,我就直截了当叫前台先把费用加上,先收费再说. 总结: 1:这家酒店几乎完美! 2:只是要欺负老人!一家酒店,不管是几星级,最基本的是不是多豪华,首先是要童叟无欺! 3:前台很业余,尤其是所谓的经理,无法想像! August 26, 2014
Rated 5.0 out of 5.0 环境一流,服务和内装饰需加强 床头的开关设计容易在睡觉的时候无意碰到, 转廊的指示牌不够清晰 对于希望在湖边散步的客人缺少路标 走廊设计建议不用地毯 在江南潮湿的环境的材料使用要注意 August 23, 2014
Rated 5.0 out of 5.0 by 服务一流,环境很好 环境很好,地方很大很舒服,里面的工作人员服务态度超好,很纯朴热心,能真正为客人考虑,可以感觉到他们经过专业培训。 房间蛮大蛮整洁,就是空调声音有点响,晚上睡不好觉。我们那个房间内的网络有问题,所以入住的哪天下午花了不少时间在维修网络,毕竟酒店比较老了 August 22, 2014
Rated 4.0 out of 5.0 服务好环境好 服务很不错,能及时满足客户的需要。酒店周边的环境不错。由于来的时候正好下雨,所以一楼走道有比较明显的霉味,但二楼以上就没有了。自助餐的食品种类还希望能够更多一点。 August 20, 2014
Rated 5.0 out of 5.0 by 天鹅湖畔,八月绮丽 作为一家Resort,世外桃源皇冠假日绝对名至实归。数幢小楼伫立在湖畔,杭州八月的熏风吹过,景色绮丽。入住CI时,有多人等待,办理速度尚可,每位员工都有较好的礼貌问候。房间整洁度良好,照明灯光稍有不足。行政酒廊酒水list达到平均水平,夜间Happy Hour的餐点尚有欠缺。早餐较为丰富,但中式菜肴品种稍显不足。总体来说,作为度假休闲的酒店,世外桃源皇冠假日还是令人满意的。 August 13, 2014
Rated 5.0 out of 5.0 酒店环境和服务五星标准,设施是有点老了 酒店环境一流,的确适合度假; 酒店服务五星标准,都很热情,前台和餐厅服务热情周到,留下了深刻印象; 设施是有点陈旧了,如果能够整体翻新一下会更好。 August 7, 2014
Rated 5.0 out of 5.0 by 愉快的周末 旅行的意义在于不断的发现与惊喜,感谢你们一路无微不至的服务,祝愿越来越好。我已将本次的出行分享给周围的小伙伴们,期待你们继续创造更多的惊喜与欢乐。 July 31, 2014
Rated 5.0 out of 5.0 by 不错的度假酒店,地段安静 酒店虽然硬件略老旧,但服务还是不错。入住前有人事先电话沟通,到达时间和升级的房型。酒廊食物选择有点少,补充不太及时。房间还是很大很舒服的。 July 24, 2014
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