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Rated 4.5 out of 5 by 38 reviewers.
Rated 4.0 out of 5.0 by Well kept hotel, except the fitness center Good hotel. Courteous staff. All good except the elliptical machines at the fitness center. In order to select the program you must keep pedaling. the moment you stop pedaling the power turns off. This was an issue not only to select the course, but, also to view the statistics at the end. When asked the associate, he said that the issue is there from the beginning. I cannot believe the hotel did not care to fix these kind of things. For this project, I have to make frequent trips, but, for next time I am considering a different hotel just for this reason. February 25, 2014
Rated 5.0 out of 5.0 by no problem at all every stuff was good enough to make me relax... quite good quality include staff. I will go again soon! February 19, 2014
Rated 4.0 out of 5.0 by Perfect Corporate Hotel in Hanoi This property has very well furnished and equipped rooms (Ipod station, etc). The staff are extremely helpful and friendly and it's value for money when compared to other comparable hotels in Hanoi. Only downside is location to old quarter, BUT if you are doing business on the west side of town, it's perfect. February 17, 2014
Rated 5.0 out of 5.0 by Very friendly staff, clean, comfortable and modern. I like to to come this great hotel with my wife to get away from it all. I have tried other hotels in the city, but the staff at the Crowne Plaza West Hanoi are by far the best trained and friendliest I have encountered. I also like the modern style the hotel has. My wife and I utilized the Club Floor and enjoyed the quiet breakfast together. We also fully enjoyed the happy hour the night before. The rooms are amazingly comfortable and perfect for kicking back and watching a couple movies. I try and make it to this hotel every three months or so and I always look forward to it. Highly recommend it. If you are here to do tourist activities it will be a bit of a taxi ride to get into town, but I prefer to stay in a hotel out of the hustle and bustle of the downtown area anyway. February 14, 2014
Rated 2.0 out of 5.0 by Good haward but bad software Hotel facilities and amenities were very nice but the attituide of receptionists made me a bit uncomfortable. February 1, 2014
Rated 5.0 out of 5.0 天外飛來的upgrade 常在越南轉機的我 這是第一次入境 非常幸運這第一晚 就被這五星級飯店升等為suite 讓我流連其中差點忘記吃晚餐 完善的環境及典雅的佈置 讓我順利的完成工作 也對Hanoi 留下良好的印象 January 31, 2014
Rated 4.0 out of 5.0 by more than an average except check-in and weakness of wifi, nearly perfect January 26, 2014
Rated 5.0 out of 5.0 by Good Experience, except Breakfast If you are looking for good place to stay at Hanoi, I would recommend Crowne Plaza Hanoi. Rooms are clean and comfortable. There are two things to note: 1. Location is not near city center (old quarter). Require 180,000 VND when using Taxi. 2. Breakfast variety is very limited. They could serve 3 kind of rice in one day (white rice, vegetable fried rice, sticky rice). I would prefer noodle, as substitute for one of them January 26, 2014
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