Rated 4.5 out of 5 by 24
Rated 4.0 out of 5.0 by derekbkk Nice Property in Hanoi
Crowne Plaza West Hanoi is usually my preferred hotel whenever i travelled to Hanoi. The room price is ok with the service and ammenties i get from the hotel.
The only bad experience i get is the breakfast spread is rather limited and quality is not very good as compare to other IHG hotels i had stayed.
December 5, 2013
Rated 5.0 out of 5.0 by Kondor A Delightful Stay in a Very Busy City
This property is beautiful, well appointed and a great place to stay. Its strongest asset is its staff, especially the conceirge team who work tirelessly to assure that the custom requests that their guests may have are fulfilled. They are especially great at arranging transportation to demanding meeting places. The rooms are spacious, with nice furniture and the beds are extremly comfortable.
The restaurant is also great and a real gem as well.
This is a very nice place to stay in an otherwise very busy city!
December 2, 2013
Rated 4.0 out of 5.0 by SttDoberman Good hotel for business
Good hotel for business, reasonable price, very good breakfast (even better choice than in the Interconti West Lake Hanoi), good and friendly staff. Good for business/conferences
October 28, 2013
Rated 5.0 out of 5.0 by Scientist2013 Value for money and friendliest staff in Vietnam
Great stay and always stay at the Crowne Plaza when in Hanoi. Wonderful ambience and discovered only on last visit the very romantic garden bar between lush vegetation! Rooms are a real experience with comfortable beds, warm decor and very spacious.
It is certainly the hotel with the most friendly staff - well presented, always ask how you are and make you feel comfortable (even important!). I was proud to receive a visit from the person with the highest position in one of the City governments in Vietnam in this beautiful surroundings and wonderful presented hotel. You are over-performing to the benefit of Vietnam's image!
October 4, 2013
Rated 4.0 out of 5.0 by Nickey1 Good bed and great service.
Good bed and great service.
Times after the book is going.
October 2, 2013
Rated 4.0 out of 5.0 by Japanese1 Web page is poor, Staff survice
THsi review page is not Japanese language
Staff did not tell taxi draiver my desutination.
(Taxi driver asked me)
September 1, 2013
Rated 5.0 out of 5.0 by Travelbugged A Little out of town
Wonderful hotel, instant check in with club privileges. Beautiful upgrade to a suite. Club Lounge staff excellent as was management. A little out of town, close to sporting facilities. Just a taxi ride to anywhere. Hired a car and driver from the hotel and enjoyed an exceptional day venturing into the countryside. Nothing was to much trouble for the staff, very professional I will definitely stay again. Made my stay in Hanoi magical. Thank you
August 30, 2013
Rated 4.0 out of 5.0 by Michael75 Excellent Service
As a business traveller staying in Hanoi for 6 weeks in total, the Crowne Plaza became a home away from home.
The staff were all very helpful and attentive. The team in the club lounge were especially helpful and friendly throughout my stay - which I had to extend twice, without a problem.
Many Thanks for a home base!
August 29, 2013