Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email:

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM

Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience


based on 87 reviews
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Ratings Breakdown


  • 5 Stars
  • 4 Stars
  • 3 Stars
  • 2 Stars
  • 1 Stars

Excellent bath supplies and delicious pho


October 15, 2014

This is my first visit to Vietnam.
It is nice hotel, good facility and good services.
The bath supplies is excellent, i love the scent of shampoo, soap and lotion.
The pho also delicious.
Only the noise from outside room was a bit terrible. Event, I can hear someone open and close the door.

Posted byHotelStaff
October 20, 2014
Dear oline, Thank you for pointing out your very satisfactory stay at Crowne Plaza West Hanoi and your positive feedback. I hope to have the pleasure in welcoming you back. Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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So-so hotel with limited dining options


October 12, 2014


Crowne Plaza Hotel West Hanoi is not a bad hotel.
The staffs were friendly and helpful.

My issues are:
1. Very limited dining options. Not a good choice if you are staying for more than 3 days.

2. Internet connection is very unstable. Not a good choice if you need to access internet for work.

3. I did not get my prefered room type when I returned 1 day later. They have high occupancy during this period but it is not my problem.

It is a nice hotel to stay in, but only if you are not going anywhere and only for 2-3 days, unless you don't get sick with the same food everyday.

Posted byHotelStaff
October 15, 2014
Dear MiC1972, I want to thank you for the feedback that you took the time to provide from your recent stay at Crowne Plaza West Hanoi. Without this feedback, we cannot improve the quality of the guest experience at our hotel. I am however very disappointed that we did not live up to your expectations. Please accept my sincere apologize for this. Let me assure you that your feedback has been communicated to the team members involved so we can learn from the feedback and ultimately improve the hotel. We hope you will consider the Crowne Plaza West Hanoi for your future travel needs so we can show you the guest experiences as we design it. If you need any assistance, please do not hesitate to contact me directly at Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Great Service


October 03, 2014


when i check-in front desk, they told me to go 24 floor for check-in for the welcome drink because i just a normal member. I feel great service as normal member of IHG.

Room is nice

Posted byHotelStaff
October 06, 2014
Dear LIFESPAIN, Thank you for being our loyalty member your feedback. I'm glad to hear that our staff members have fulfilled your expectations in terms of service. I look forward to welcoming you back. Jasmin Kohlbrecher Executive Assistant Manager
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As good as the first time


September 20, 2014


Excellent rooms, comfortable beds. Good housekeeping. Very good food in executive lounge, better than when hotel just opened. Great recognition for IHG platinum member. Well equipped gym. Location suitable for my purposes, not really sure if it is a tourist hotel. Internet sometimes unstable, but overall great experience and I will be back

Posted byHotelStaff
September 23, 2014
Dear Rob1705, Thank you for the feedback on your recent stay. Great that you enjoyed our executive lounge and gym. Every guest is important to us and we do our utmost to have you spend exciting moments at Crowne Plaza West Hanoi. We look forward to your next visit. Jasmin Kohlbrecher Executive Assistant Manager
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