Crowne Plaza West Hanoi

Hotel Front Desk: 84-4-62706688

Hotel Fax: 84-4-62706666

Hotel Email: hotel@crowneplazawesthanoi.com

Check In: 2:00 PM | Check Out: 11:00 AM | Local Time: 7:30 PM


Airport
Noi Bai International Airport (HAN)

- Distance from hotel: 18.02 MI/ 29 KM South West l

- Take airport highway to hanoi city centre. After crossing Red River Bridge, take right turn to enter to Le Duc Tho street.

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- Car Parking Available

- Complimentary Daily Self-Parking

- Spacious car parking space in basement 1 and basement 2

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Hotel Highlights

Book one of our Suites or Club Rooms to enjoy personalized service in the heart of Hanoi, that includes access to our Club Lounge, where complimentary drinks and snacks are served throughout the day. Book now in advance and receive free upgrade, free breakfast, free Internet and late check out until 4:00PM.
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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Overall Experience

4.5

based on 129 reviews
95%
Recommend This Property
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Ratings Breakdown

129reviews

  • 5 Stars
    85
  • 4 Stars
    33
  • 3 Stars
    6
  • 2 Stars
    3
  • 1 Stars
    2

Just a great experience

By

February 28, 2015

platinumelite

I have stayed at the Crowne Plaza West Hanoi for over 3months because of the total experience and attitude of the staff,

The hotel team are in the premier league.

I would happily stay again for business and leisure.

Posted by HotelStaff
March 02, 2015
Dear 8910KO, Thank you very much for taking your valuable time to write us a great review. We are glad to read that you have enjoyed your stay with us and you were delighted by our beautiful hotel and our friendly staff. We will continuously strive to provide an exceptional experience for all our guests and your compliments is definitely a motivation for us. We look forward to another opportunity to host you at our Crowne Plaza West Hanoi. Sincerely, Jasmin Kohlbrecher Executive Assistant Manager
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Great service

By

February 25, 2015

Very very nice hotel with good services

Anyway, Improve your Wireless Internet speed

Posted by HotelStaff
February 26, 2015
Dear binbon, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this nice review. We are so glad that you enjoyed your experiences with us and that you had a great stay. We will continue to work hard to ensure best services are delivered to all our guests. We hope to welcome you back at soonest! Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Unworthy of the Crowne Plaza Badge

By

February 10, 2015

platinumelite

Continued frustration of slow internet connections at this hotel, without any news of further investment. A corporate account with hotel needs to be carefully re-considered due to poor lack of service on account.

Posted by HotelStaff
February 11, 2015
Dear Global MHA, I want to thank you for the feedback that you took the time to provide from your recent stay at Crowne Plaza West Hanoi. Without this feedback, we cannot improve the quality of the guest experience at our hotel. I am however very disappointed that we did not live up to your expectations. Please be rest assured that your feedback has been communicated to the team members involved so we can learn from the feedback and ultimately improve the hotel. We hope you will consider the Crowne Plaza West Hanoi for your future travel needs so we can show you the guest experiences as we design it. If you need any assistance, please do not hesitate to contact me directly at Jasmin.Kohlbrecher@ihg.com Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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Great hotel

By

February 10, 2015

platinumelite

if you are staying in the Hanoi area this hotel ticks all the boxes. Ideally situated, staff very attentive and knowledgeable, rooms perfect

Posted by HotelStaff
February 11, 2015
Dear Anonymous, Thank you for choosing Crowne Plaza West Hanoi for your recent stay and your precious time posting this nice review. We are so glad that you enjoyed your experiences with us and that you had a great stay. We will continue to work hard to ensure best services are delivered to all our guests. We hope to welcome you back at soonest! Best regards, Jasmin Kohlbrecher Executive Assistant Manager
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