Rated 3.8 out of 5 by 172
Rated 5.0 out of 5.0 by Leah1001 Stay over for Joyce Meyer Conference
the staff was wonderful. So pleasant to deal with. We talked to Toni who let us know about the walk way by the river. It was a beautiful walk by the river and away from the traffic. Valet service was prompt and friendly. Over all wonderful experience. I think an update on the valet only parking would really enhance your website description of Parking. We didn't know it was valet only and we clogged up the system. LOL Thank you crown plaza for making my stay in PA a pleasant one.
August 15, 2013
Rated 5.0 out of 5.0 by eggie excelleltn staff
Staff was very courteous, Everyone was very pleasant and polite. Excellent brunch. However the bathroom was very small and the air conditioning unit sounded like a cement mixer.
August 11, 2013
Rated 2.0 out of 5.0 by Starlite Overpriced
The room was not at all what I expected for the price I paid. When I checked in I was asked to leave a deposit? I planned on staying at another hotel in the area and have NEVER been asked to leave a deposit. I left a cash deposit and the hotel clerk insisted on trying to run my credit/debit card anyway after I told him there was no money available. He then made it a point to tell me he tried to run it for $15 but it didn't go through and he understands??? I will NEVER stay here again and would NEVER suggest this hotel to anyone I know.
If you like wasting your money on mediocrity this is the hotel for you!!!
August 9, 2013
Rated 5.0 out of 5.0 by finman Great Hotel
Freindly Staff and a great place to stay. Recommend highly
August 9, 2013
Rated 4.0 out of 5.0 by zekezackle room clean
the room was clean and well cared for. the restaurant opened late on weekends and there was no coffee available-thought that was odd. the pool needs work and the elevator broke. for the price it could have been better.
August 9, 2013
Rated 5.0 out of 5.0 by SGMUmp comfortable room and absolutely terriffic service
During our recent stay, we were extremely pleased with the staff. Their friendliness, courtesy, and service were outstanding. We chose to stay at the Crowne Plaza for a conference at another hotel that was within walking distance. The staff, from parking attendants to elevator service person, to bell hop, to guest accommodations person, to front desk - was courteous and helpful. I can't think of a single negative thing to say.
As for the room - good size, very comfortable bed. The bathroom was small, very small.
We have stayed at other Crowne Plaza hotels previously and will again.
The parking cost seemed high for this area.
August 5, 2013
Rated 4.0 out of 5.0 by SPAZWA Lauer Family
The Hotel Staff was very nice! The Desk help was great with the issue of the price I got from --------- and honored the Games of America price. It would be nice if we knew about the $18.00 a day parking fee up front. The down fall that we had a issue with was the restraunt. The first night we were there we got back late. The restraunt was slow. There was 2 familys three kids 4 adults. It took over hour and 1/2 to get our food. The waitress was nice and kept trying to get our kids food. The kitchen said the food would be ready when it was ready. We had the Breakfest buffet but the danish area was very poor. It wasnt fresh but frozen box stuff as we were told. The taste did prove it. The room was clean and the help other wise was great.
August 5, 2013
Rated 4.0 out of 5.0 by Shunpiker Better than expected
Someone's been paying attention. The front desk staff is so much better than the last time I stayed here. Everyone seemed engaged and interested in my comfort and happiness. Once I was recognized as a member of the hotel rewards program the swag kept coming! Free breakfast buffet (better than most) with gratuity included. Waitress wouldn't let me leave a tip! One drawback: Sad bar scene and the bartender didn't know how to make a Manhattan.
August 5, 2013
Rated 5.0 out of 5.0 by Tarakr04 consistently pleased
I have stayed at this hotel twice within the 2013 year so far...each experience has been positive and I will continue to book with them each time I stay in Harrisburg. The rooms are nice and the staff is wonderful. The staff I book with over the phone are always willing to do what they can to give me the best rates and most comfortable experiences. I am a club member and very satisfied with this service group. As I travel elsewhere....I will continue to book with this line of hotels as long and my experiences continue to be wonderful.
August 4, 2013
Rated 5.0 out of 5.0 by Jamie3060 Good clean room
Great room, clean.... Parking for my oversize pickup was not issue. Happy with the price too.
August 4, 2013
Rated 4.0 out of 5.0 by BimmerGirl Not A Stranger
I'm not a strager to this hotel. I stay here at least once a year and generally I'm satisfied with my stay and service. This year, I was particularly disturbed by the guests staying beside me. Although I didn't report it to the hotel staff, the guests were extremely loud and constantly slamming the doors throughout the night.
Other than that, my experience with this hotel is a positive one.
August 2, 2013
Rated 4.0 out of 5.0 by DrHsu Good service overall
Everything works better this time than my last stay, so I'll be coming back.
July 31, 2013
Rated 4.0 out of 5.0 by zmiguel Good and Friendly
Nice (albeit dated) property. Good, clean rooms and a very cheerful staff. The room was a good value but the parking (valet only) was unacceptable. They charge too much for parking (I've paid less in Beverly Hills) and make the guest wait in the lobby, in my case ten precious minutes, because there's no "call-downstairs" option from your room to see to it that the car awaits the guest.
July 29, 2013
Rated 5.0 out of 5.0 by CommanderPost396 American Legion Convention
Our convention was held at the Hotel up the street I prefer to stay at the Crowne , The staff is very helpful and extremely friendly.
Daniel and Maria in the lounge were fantastic and very nice, made you feel at home. Only complaint would be the potatoes in the morning for breakfast (warm not hot) and the bacon was not crisp, but the staff was great and remembered us each day and greeted us with coffee each morning. Can't wait till next year I know I have recruited more people to stay at the Crowne and walk up the street. Oh and don't forget to try the massage oil for you legs and feet a real treat for tired feet.
July 26, 2013
Rated 5.0 out of 5.0 by Francis21 Caitlin at the front desk was awesome!
We were in town for a wedding and were very pleased with our stay at the Crowne Plaza. The room was clean and comfortable, and the staff couldn't have been more helpful. Also, the breakfast wedding buffet was lovely. Above all, we sincerely appreciated Caitlin (the person manning the front desk) who addressed our need for a wine opener. She was awesome!!
July 26, 2013
Rated 1.0 out of 5.0 by 1955PGH Outdated Bathrooms and Non-existent Valet Parking
Crowne Plaza was suggested by the bride and groom, thus we booked at this hotel.
Room is small by conventional standards. Bathroom is very small. Outdated fixtures, very little counter space important to ladies getting dressed for a wedding.
Was not pleased to learn my vehicle, which I paid $18/night to valet, was actually two blocks away at a meter. Should I expect to receive a parking ticket by mail??!! How many vehicles are vandalized when left on the street??? When I asked for my vehicle at checkout, the attendant suggested I simply carry our bags over two blocks rather than have her bring it to the lobby!
July 26, 2013
Rated 5.0 out of 5.0 by stamper Very nice and helpful
We stayed at this hotel because our family member was in the hospital. They had great hospital rates. The staff was very flexible with late check in times and early check out. The service was wonderful. The staff was always helpful in helping us with a map of downtown and local places to eat. The pool was great, the temperature was warm and so very nice. They offered free ice cream to everyone staying at the hotel. That was a great treat since it was 97 degrees outside. This was our first time every staying in a Crowne Plaza. We would stay here again and recommend this hotel to everyone that is in there area. We enjoyed our stay at this hotel very much.
July 26, 2013
Rated 4.0 out of 5.0 by Tomme Evening Arrival
I usually stay outside of downtown Harrisburg avoiding downtown. Let me get the negative out of the way 1st. The valet parking person I dealt with was rude and obviously a non-Crown employee.
In addition, my bathroom was tiny, very clean but tiny.
Getting that out of the way, the front desk staff were great, Andrew recommended a great place for a late night cocktail. I was offered water and snacks which really helped me that evening. My room was clean and the bed was comfortable. The hotel is in a nice location as well. If you have something going on for work or entertainment in that area, it is a great spot to stay.
I will try this location again but maybe look for external parking without the hassle.
July 24, 2013
Rated 1.0 out of 5.0 by JohnJosh Worst hotel experience in decades
1. After check in, I was informed by the valet they had no parking space in the garage and could I look for parking on the street!. Locating the GM, she found space.
2. Hotel elevators are small and packed. Expect to wait two or three passes.
3. 'City view' was the side of the building adjacent.
4. Air conditioners noisy, sleep limited.
5. Asked the restaurant host in the morning if I could get a cup of coffee. She gladly poured it and said that will be $3.
6. Ignored by the valet on check out, cars were being brought out for people behind me in line. Finally confronting the valet I was informed I needed to swipe my ticket 'under the TV in the lobby. Never informed at the checkout desk.
7. No assistance with luggage or any offer.
8. Staff uncaring and probably looking for good jobs.
July 21, 2013
Rated 4.0 out of 5.0 by lolasmare very friendy staff nice rooms
disappointed there was no where to grab a bite to eat for a very early departure, I feel a cart with coffee,tea and perhaps a muffin would have been a nice touch as the reasturant did not open until 7:30.
July 20, 2013
Rated 3.0 out of 5.0 by travellernyc friendly services but very small and old hotel
my group recently stayed at this hotel, I must say that the overall experience was good and the staff on duty were friendly; however the hotel is old and the rooms were small; The pool was out of towers in the evenings and no one was picking up the used towels. we had to call the front desk twice for clean towels.
July 19, 2013
Rated 3.0 out of 5.0 by Rick21 Great staff, unremarkable rooms
The staff at the CP was excellent! We were travelling with an infant and had asked if we might be able to check-in early. They were able to accommodate us and helped us get all of our extra baby gear from the car to the room.
The room was fine; clean and cool, but nothing spectacular. It was a bit small, particularly the bathroom. But, everything served its purpose.
July 19, 2013
Rated 5.0 out of 5.0 by Rog2013 Great Staff
Part of the experience is the staff. They are always extra helpful....Toni is awesome!!
Thanks for the home style welcoming!
July 17, 2013
Rated 4.0 out of 5.0 by UncleBud77 Enjoyable Stay
Anytime I am in Harrisburg I stay at the Crowne Plaza for it's location and staff. My latest venture there was no different. Although $18.00 for parking is a little pricey for this size city, I would still rather pay that and have peace of mind that my car is safer than being out in an open lot. It is easy to get to the ball field, restaurants and Interstates and airport, so location is a big plus. The staff is always helpful and willing to assist. Only problem I have here is the size of the bathroom in the rooms. I am somewhat claustrophobic. If there are rooms with larger bathrooms, I am most certainly willing to pay for that small convenience. Overall, though, I can deal with this as long as you staff remains so attentive and cordial.
July 15, 2013
Rated 5.0 out of 5.0 by Rob02 Great service.
Staff was excellent. Location was perfect for downtown activities and restaurants and bars. Room was very comfortable. It is a little older room but was very clean. The bathroom was fine for us.
Great experience for us.
July 14, 2013
Rated 1.0 out of 5.0 by HateTheCrown Challenging
This is the second time I am having to "revise" my guest experience. At this point, I am extremely aggravated and will say that I will never stay at this hotel again. I advise anyone who is looking to come to the Harrisburg area, to look into the other chain hotel that is located beside them. I have stayed at both and have only been disappointed, immensely, at the Crown Plaza.
July 14, 2013
Rated 5.0 out of 5.0 by Sandybaker55 Outstanding Service for our Wedding Guests
All of the hotel staff and management helped to make our wedding guests welcome to the point one of the staff transported in her own car one of our wedding guests who was late to the ceremony at the Capital Building. That extra effort says it all about the hotel and everyone working there.
July 12, 2013
Rated 2.0 out of 5.0 by UnhappyTraveler1 No Parking and Poor Service
Arrive at hotel on the way home from a week vacation with a loaded car. The valet came up to the car and told me the lot was full for SUVs and I would have to park 3 blocks away in employee parking. After unloading the car and hunting down a bellman to help my wife bring the luggage up, I went to drop off my car. Get to a lot that said restricted parking by permit only. Went back to hotel, the manager was very nice, but said that was the lot and not to worry about the signs. She said it was ok to park there on the weekends or any open parking on the street. Just very inconvenient to leave hotel if you have to drive.
The hotel room was nice, except it was next to a utility closet that you could here slamming shut all night and early morning. Checked out a day early and not recommend.
July 11, 2013
Rated 3.0 out of 5.0 by Slope Very noisy, inside and out-small, very cramped bathroom
Hotel was clean and presentable. Friendly staff. Decent breakfast. However it was very noisy! Doors were slamming on our floor from 2 to 3 am then street noise started about 5:30am with what sounded like a truck full of bricks being unloaded into an empty metal dumpster! Then there was noises akin to a drag race on the streets below in addition to trash pickup and normal traffic noise. If you need sleep, go elsewhere! They also charge $18 for guests to park their car! The bathroom was very small. The toilet was angled slightly from the wall so a person would not hit their head on the towel rack when getting up from the seat. The sink and small counter was right next to, and overhanging the toilet. Seat needed to be left down as anything that may have dropped from the sink area would no doubt end up in the toilet bowl.
June 29, 2013
Rated 3.0 out of 5.0 by fromPA Rooms offered just an average experience
We booked this room for a romantic weekend away--we thought we'd spend the money and treat ourselves and stay in a nice hotel.
The services was good--friendly people behind the desk, bar, and restaurant. The drinks and food were good and priced about what we expected.
The pool is heated and the lobby is warm and inviting.
Location is great if you want to be close to the bars, clubs, and restaurants of downtown HBG.
The rooms were clean and they do provide you with shampoo, conditioner, soap, and lotion. In addition, a small hairdryer.
We did not like that if you wanted to park in their garage, you had to use their valet service, which is $18/day (at the time of this review). We like to park our own car and keep the keys with us, so we found an alternative garage to use.
We found the bathroom very small, and didn't like that the door was so close to the toilet. In addition, no exhaust fan, so the bathroom mirror fogged up when you showered.
The king-size bed was roomy, but too firm for our taste.
For the cost of our two-night stay, we felt the room was only average. However, it is a safe and clean hotel, and because of that, I would recommended it to others.
June 28, 2013