excellent overnight stay, clean room, bathroom was very small, but clean
in room coffee was excellent
shuttle service was right on time and drivers were courteous
the price was reasonable included[More]
parking for 8 nights [Less]
The Crowne Plaza Hotel Hamilton is a clean, well-maintained facility in the heart of the city. The beds and pillows are comfortable, and regulating heat in the room is quite easy. I enjoyed my stay[More]
As always the rooms are always nice in this hotel and clean.
Thanks for the wonderful hand written welcome card, its always appreciated.
They were very nice and friendly, and when[More]
I checked-in Ahmed remembered me from my last stay, and also Fabiana, as she was welcoming the guests that arrived, it was a nice welcome. The new lady there Shannon was very friendly, even though she was still a trainee, she was still very efficient and also Ahmed was assisting her with the check-in.
Everyone that was working on the hotel greeted everyone guests/visitors they see in the hotel.
On my first night, there, I met up with a friend for dinner but we didn’t know where to go. Thankfully the Concierge was there and we asked Fabiana for some suggestions for a restaurant around the area. She gave us a very good suggestion, where we end up having our dinner.
On Saturday I have spoken again to Fabiana, to get more information about the “Hot Docs Film Festival” since I will be back again at the hotel for this event with some friends. She gave me lots of information about it and where I can get the tickets, she offered to call them if I knew what Film I’ll be watching, but as I didn’t know yet. I had to put it on hold to check with my friends. She informed me once I know to let her know.
I commend Fabiana for her amazing customer service, very friendly and always smiling.
All the cleaning staff that I saw and meet in the hallways were all very nice and said hi and good morning/afternoon.
While they were cleaning the room, I was sitting at the chairs near the elevator waiting to be finish. I was coughing a lot (I was sick). The lady told me my room was done and asked me how I was doing since she noticed I wasn’t feeling good. It’s something simple but it was very nice for her to ask about it. I don't know her name but I really appreciate her concern.
All my visitors were very impressed with the hotel and staff, some of them didn’t even realized that there is a hotel there. Since I didn’t feel very well, I have invited friends to hang out with me in my room. The living room are was very nice to having guests.
The only issue I had and my guests mentioned too was the very strong scent in the main entrance. It was a nice scent but VERY strong.
Overall I am very satisfied with my stay this time around, that being said I will be back here again next month this time with some friends, managed to convince them to stay here. Hope they will like it as much as I do. [Less]