The room was so quiet that you never had a hard time sleeping. The Staff was very prompt and nice. I liked the way they knew all the languages and made us feel right at home. Going to go here every
year from now on. Great food, walking distance to "Old Montreal" and restaurants. Taxi 's were always ready and available. Smoking out front in comfortable chairs was very handy. [Less]
A hit, with a few misses
Overall, a great experience staying at IC Montreal, but few niggles kept it from being terrific.
We stayed June 29-July 2, over the national holiday in Canada, just before the national holiday in the
United States and, the first night, it was also the women's world cup semifinal between the United States and Germany.
This meant this was an extremely busy hotel, but a hotel that seemed not quite ready for so many guests, some boisterous celebrating the USA win and some, including ourselves, celebrating their wedding anniversary, as well as Canada's birthday
This seemed to have been why our room was not cleaned/made up until after dinner on a couple of days and why the front desk staff didn't seem too concerned one of us had left a quite expensive, and quite sentimentally important, wrap in the club lounge at breakfast one morning.
On the upside, though, despite the continuing demands on what seemed to be a rather reduced number of staff, several stood out. Both concierges bent over backwards to make sure we got where we were going and certainly went well above the call to suggest some terrific sites as well.
The evening lounge staff were great fun, especially for the one of us who checked in a day before I arrived from CDG, making her evening a real treat while waiting for me to arrive the next day.
One of the bar staff, overhearing our queries to the front desk about the missing wrap and the less-than-perhaps-appropriate response we were getting from the desk, offered, as we turned somewhat disappointed from the desk, to take it upon herself to check the lost and found, which was apparently in the basement, as well as other places in hopes of finding the missing item Well done, and we are only sorry she rushed off before we could get her name.
The next morning, the lounge staff discovered the missing item, all was well and our faith in ICH restored.
The room was great, the view terrific and almost all the staff going well beyond what might be expected.
Perhpas, though, the fact we generally stay at ICH hotels in Asia, combined with the extremely busy time in Montreal, coloured our view of how attentive ICH staff members are.
No real problems, but just not quite as special a time as we had envisioned when making arrangements to spend our anniversary in Montreal. [Less]
Great Stay in Old Montreal
Thoroughly enjoyed my stay at this hotel. Staff very helpful and efficient with early check-in. Got upgraded view room for modest additional charge. Room spacious, clean, and comfortable. Location
great for accessing Palais de Congres (across street) for conference meetings, and Old Montreal including Notre Dame Cathedral just minutes walk away. Metro stations also within minutes walk. Would definitely stay here again. [Less]