Experience the charming German city of Neunkirchen and the beauty of the surrounding Saarland region at Holiday Inn Express® Neunkirchen hotel. Simple and spot-on, the hotel offers 125 air-conditioned rooms steps from Neunkirchen Station, Saarpark-Center Mall and the buzzing former industrial district of Altes Hütten Areal.
this is a nice hotel and i would definitely go back., however some things that could be improved:
1- the room heating did not seem to work. With 28C i was freezing all night...it was quite[More]
2- I ordered food from a local restaurant and they deliver to the hotel quite often. I was given a delivery time of upto 45 mins. When someone says that you expect the earliest they may come is in 20 to 25 minutes. I went for a shower and 5 mins later I got a call from the reception saying your food is here. I explained that I just got into the shower i will need 10 mins until I can come down. Can the person wait. The girl from the reception replied no. I said ok can you please settle and put it on the room (it was just 7 Euros). She flatly refused, and on top of that sounded irritated. I said well ok then i need 10 mins i cant do anything about it. She said ok in that case she will send him back and he will come later. I was a bit annoyed at the level of service but I said ok fine. After I was ready I called back to ask how long will the delivery guy say it will be until he returns. She had no idea. Finally when he did arrive and I went down to the reception, I just simply ignored by the receptionist who did not even feel the need to direct me to the delivery man. I expect a little better service from this hotel.
3- In the morning there is so many of your staff in the restaurant, but not one of them smiles and says good morning. [Less]