Front desk staff said they could not help me with an issue that someone on the phone had said would be taken care of when I checked in.
The restaurant manager is EXCELLENT. Great service!!! One of[More]
the other staff did not want us to push tables together because they had a large group coming (that was us).
The man who processed my check out barely acknowledged me throughout the process.
Room was comfortable and clean. I use an alarm ap that requires overnight charging, but I couldn't find an outlet so I could have my phone charging by my bed. I tried to use the clock radio in the room, but it didn't work.
Elevators aren't up to capacity. Our large group had to wait several minutes to leave the meeting room floor. [Less]
I was shocked at the room rate and did not notice the exact rate when initialing the receipts,due to fatigue and late check-in. I have stayed at many HIExpress over the past 10 years.
did not have an option to turn off the fan (noisy).
There was no refrigerator in the room (an inconvenience)
Otherwise the hotel was as good as expected. [Less]