Our hotel's location near Cooperstown, New York is sure to please every type of traveler. We're not only located near the area's major businesses, but we're also close to the area's major attractions. We are proud to be a 100% smoke free facility.
"Phenomenal Staff, Great Breakfast, Nice Facility"
First of all, I want to emphasize the fact that the staff at this Holiday Inn are exceptionally accommodating and very friendly. Everyone from the front desk to the breakfast staff to the staff you[More]
encounter in the hallways was pleasant and the front desk staff truly go above and beyond to assist.
The location and the facilities are quite nice. There is even a little playground outside. It is a family friendly location as well.
the breakfast is expansive and great quality.
For the price point, I expected high quality housekeeping. My expectations were not met. We were left with half the towels we originally had, none of the surfaces on tables or the desk were wiped down, and there were crumbs on the floor. We also did not have all of the complimentary toiletries replaced. Very disappointing, particularly because I always am sure to recognize that my two little boys do create quite a mess with crumbs and such and I make a point to tip very well.
Having said that, I shared this feedback with the front staff, and they were gracious. They offered to run towels up and have the housekeeping return the tip (which I would NEVER ask - regardless of my dissatisfaction, I know that housekeeping is a thankless task and typically the housekeepers work their tails off). They also added additional points to our point program to make up for the experience.
I would give them another shot when we return to the area based on all of the great aspects of the facility. Plus, I trust in the fact that my feedback will have had a positive outcome. [Less]