Rated 4.4 out of 5 by 44
Rated 5.0 out of 5.0 by RoofGuyFromTexas Fantastic Staff !!
The entire staff here was VERY patient and efficient in handling our somewhat disorganized reservation for our very large group.
Two individuals in particular, Isabel and Jessica, went far "above and beyond" to help me in a difficult situation that occurred during my stay. Thankfully everything worked out, and they were instrumental in the successful outcome. They both also had an incredible command of the English language, especially since German is their first language.
Their cheerful and professional demeanor made working with them a very nice experience. These two attractive young ladies should be highly commended for their exemplary performance with me and all of my team mates during our stay!! Thank you for a wonderful experience !!!
November 30, 2013
Rated 3.0 out of 5.0 by Mark989 Avoid Room 133 - its above the garage entrance
Overall the hotel is a good one - good location and great staff. But avoid room 133. It is directly above the garage entrance so there's a constant gate up / gate down whirring as cars come and go. That particular room needs turned into a big linen closet or storage room due to the noise. They gave it to us and guess what? A lost customer and a bad review to boot. Too many other hotels in town to try next time if that room is what they consider suitable for guests in a 4-star hotel at that price. I'm recommending it only because, if you look out for yourself better than I did, I'm sure many of the other rooms are probably OK.
November 22, 2013
Rated 5.0 out of 5.0 by Delphinpfad A wonderful stay
It's rarely that i say a Hotel is excellent, but here it's realy so.
The Staff is very friendly and the service is great.
The rooms are very elegant and the bed is relaxing.
On the Floor you hear soft music and it's a pleasant smell.
They served a great buffet breakfast and let no wishes open and all tasted very good.
So we could relaxed the whole weekend, it was fabulous.
We wish all guests a nice stay at this hotel.
Only the weather was bad, two days raining.
November 2, 2013
Rated 3.0 out of 5.0 by TinaV Smelled like an ashtray
The only good thing with this hotel is the suitable location next to the center of Heidelberg.
The very old building and the terrible smell like an ashtray full of rests.
October 14, 2013
Rated 5.0 out of 5.0 by Abdullah1987 Crowne plaza
I am very happy from this hotel I hope to come again in this hotel in same city
October 4, 2013
Rated 4.0 out of 5.0 by Sal1963 upsetting experience
Whenever we come to Heidelberg we stay at the Crowne Plaza,
we had always liked it and the location it is in. We were in the city for a special reason and to stay the night. It was a Saturday night and a very long day so I was really ready to sleep and when I did finally I get a knock on the door at 830am, woke out of a deep sleep and was not fast enough to the door so just let whoever would wake me up walk in which they did and yelled housekeeping! It's Sunday morning I have not come close to checking out , they should know that, I get an alarm at 8 30am for no reason! No sorry won't do that again.
September 15, 2013
Rated 4.0 out of 5.0 by Imthedave Very nice, good location
Enjoyed our stay here. Walking distance to the town centre and plenty of places nearby to eat.
Staff were very friendly and helpful with directions.
Club lounge is not up to much and located on ground floor.
September 3, 2013
Rated 4.0 out of 5.0 by Bolie Comfortable but distant but poor value
The hotel itself was comfortable and regular crowne plaza standard. Nothing exemplary or unique about it. Having said that, staff were very warm and welcoming. The lady behind the front desk when we checked in was very gracious and helped us with our luggage.
They had arranged for champagne as we were traveling for a special occasion which was a very nice touch. The only negatives were:
1) the distance from old town was quite a walk and upon closer examination while we were there,
2) there are better options closer to old town at a lower price, retrospectively it was a poor choice to stay here even from a value for money perspective
Rooms were very nice but bathrooms were very clean but minimalistic - one would expect a higher standard at this price-point. Breakfast was average, we didn't like the ambiance created due to certain groups of guests, even in the special area for club room users.
We loved Heidelberg and would visit again - we found 2 very nice options which we would prefer to stay at next time.
Stayed June 2013, traveled as a family
August 27, 2013