Rated 4.4 out of 5 by 44
Rated 2.0 out of 5.0 Room near the services lift
The 350 bedroom was near the services lift which did some noise late in the evening and early in the morning. I explained this situation to the hotel and they didn't make any refund. The bedroom was for 3 person but with 2 bed (one is too smal for 2 adults#. The breakfast was the only pleasant moment # but 16 euros which is a little bit expensive# ; The car pack is expensive #20 euros). Swimming poll is pleasant too.
August 19, 2013
Rated 5.0 out of 5.0 by Lemmy Feel at home away from home
Outstanding friedlyness of the hotel- staff.
Location perfect to enjoy privacy as well as a Start-point for day-trips to the countless sights around.
We'll be back soon for another relaxing weekend.
August 10, 2013
Rated 3.0 out of 5.0 by MarkDoubleU Frustrated
It's a very nice hotel and I stay there for a week or more every month or so. Can't understand why a 4 star hotel doesn't have luggage stands. This is standard inmost of my travel and in much lower cost rooms. I brought this to the attention of the front desk about 3 or 4 times during my stay. Result? I had to sit my luggage on the floor the whole visit for about 11 days.
On the last day, there was a leak in the ceiling and my luggage got wet.
I like the hotel, but there are others around and I'm thinking of staying elsewhere next time.
I hope you will consider luggage racks for the rooms or at least when requested, This should be normal.
August 5, 2013
Rated 4.0 out of 5.0 by gmtoledo Nice Room, lower than average restaurant and member Lounge
Lower than average restaurant and member Lounge
I paid too much for what I got.
Definitelly not one of the best Crowne Plaza's I have stayed at...
July 23, 2013
Rated 5.0 out of 5.0 by Aditi Great Hotel
Great service, great location, comfortable room & bed
July 4, 2013
Rated 4.0 out of 5.0 by PRBAT Good bar
Good hotel , nice rooms, expensive parking , great spa area, NO Steak on either bar or restaurant menu!!!! I'm staying again next week will have go out to a restatrant!
June 25, 2013
Rated 5.0 out of 5.0 by Anand19999 Great staff and great bar
Enjoyed the stay. Very good staff all around.
Special thanks to the staff in the bar!
June 16, 2013
Rated 5.0 out of 5.0 by LPTerra The excelente staff.
I had a execptional experience with the staff of the reception where they give us a late checkout.
June 2, 2013
Rated 2.0 out of 5.0 by Lifeboat Overpriced
Room standard lower than usual. Room prices racked up hugely, nearly twice usual rate and less for it.
May 21, 2013
Rated 4.0 out of 5.0 by Jeff60 Repeat visit after nearly 10 years
This property has always been nice because of its location near the old city. Nice amenities and good location. The room and hotel were very comfortable and the breakfast was good. As always with staying in Heidelberg, the price was high. Everything was good except for some of the logistics. Arrangements with the parking and internet service took some repeat efforts before we could use the services without hassle.
May 17, 2013
Rated 5.0 out of 5.0 by Tbaplin Wonderful stay, great hotel staff
We stayed two nights at this hotel on a 14-day trip through 4 countries. We stayed at some hotels that were quite a bit more expensive than this one, and we had the best hotel experience of the trip here. We found the facilities and bed to be comfortable. We also enjoyed some good drinks at the bar. However, what pleased us the most was the staff. The front office manager went above and beyond to ensure we were accomodated and that we had all information we needed to enjoy our time in Heidelberg.
May 14, 2013
Rated 5.0 out of 5.0 by Schascho Comfortable hotel with good service
We spend an enjoyable weekend in this property. Staff are friendly and professional, the rooms are modern and well appointed. Good location as well -it is easy to reach the city centre on food.
May 11, 2013
Rated 4.0 out of 5.0 by TG1957 classic on the outside, modern on the inside
My wife & I stayed for one night, Friday to Saturday. We parked our car at the underground carpark beneath the hotel, had easy access to reception. Fast and easy welcome, with friendly directions to the elevators, slightly larger corner room on the third floor.
We had chosen a double bed, wpould have preferred two duvets instead of one because of different sleeping patterns, and also larger pillows, but had a fine mattress, and I am sure had we asked would have gotten additional blankets and/or pillows.
The room had the usual amenities of the given price-range, like free instant coffee, minibar at a flatrate, TV with a decent size, large bathroom with a powerful shower, nice towels, big mirror above the sink.
We very much enjoyed the spa, with sauna, steam bath and a wide pool, complete with complimentary bathrobe.
The only downside was a frequent one: No one should pay 22 Euros for breakfast per head, as you would get 3 very decent ones for that price in any of the 50 cafes within walking distance in Heidelbergs beautiful pedestrian zone.
April 26, 2013
Rated 5.0 out of 5.0 by Eleni92 Excellent weekend
Me and my boyfriend had an excellent weekend at your hotel.
Very friendly staff and the room was very clean.
We also enjoyed much the poolarea.
April 21, 2013
Rated 5.0 out of 5.0 As i got an upgrade, it was a perfect stay!!! Thank You
When i arrived, i was informed, that no standard rooms are available, so i got an upgrade to a Junior Suite. Allmost a perfect stay. But as in most Hotels, the Bathroom need to be refurnished. Does not meet the Standard of a Junior Suite. It was clean, but old. Hope that i get the same Room (218/219) at my next visit... ;-)
April 17, 2013
Rated 5.0 out of 5.0 by Okko Relaxing Stay
Like last time it was a complete high quality stay.
Remarkable is the unobtrusive service of the staff members.
We'll come back!
April 14, 2013
Rated 5.0 out of 5.0 by MR1234 Nice Room
Hotel was in a good location ( on the edge of tourist area). Room was big by European standards. Had a courtyard room so very quiet. Would stay there again.
April 12, 2013
Rated 3.0 out of 5.0 by Lifeboat Overpriced
I have stayed here on many occasions, but for some reason the room price had shot up. Also you wanted to charge me for breakfast as an addition.
I trust this will be a one off or shall be looking elsewhere .
March 27, 2013
Rated 3.0 out of 5.0 by TravelingTired Hard beds and poor food in the priority club, poorly stocked
I have stayed at this hotel several times and this is the first time I have found the maintenance of the priority club poor! I had to ask several times to have the milk refilled in the coffee machine. The food was not the quality it has been in previous years - what has happened? The little muffins left during the day along with the poor selection of fruit (basically rotten apples) was unfortunate. What happened to the butter cookies, bananas, pears, etc.
The beds in Room 309 were the hardest beds I have ever slept on and the pillows were lumpy. Also since I had traveled from overseas and was on a different time zone I put the do not disturb sign on the door. Hopefully the cleaning staff would know I did not want service instead they called me each day (woke me up) to ask if I wanted cleaning. What is the purpose of a DONT DISTURB SIGN.
March 22, 2013
Rated 5.0 out of 5.0 by Worldroute Very friendly staff in nice hotel
Title says it all. Hotel is in a decent location, very close to the historic town centre and about 15 minutes by foot to the castle.
Rooms nicely renovated, breakfast up to standard and very nice staff.
March 22, 2013
Rated 5.0 out of 5.0 by Mary230 Great service, very friendly late night bar.
The location is excellent, the rooms are comfortable and beds were larger than most in Europe, I had two doubles, great for sharing! The bar stayed open late, had some great late food options and very friendly service. Average gym, but at least they had one! This hotel is the pick up and drop off for the Luftansa shuttle bus from Frankfort airport, very convenient.
March 13, 2013
Rated 5.0 out of 5.0 by Oberarzt Und wiederum volle Punktzahl - alles andere wäre zu wenig
Erneut waren wir Gäste des Crown Plaza Heidelberg vom 24.02. bis zum 01.03.2013. Wiederum in einem behinderten gerecht zugeschnittenen und eingerichteten Doppel - Zimmer. Und wiederum zu unserer äußersten Zufriedenheit.
Am Abend der Ankunft stellte sich auf meine Bitte der Chefkoch persönlich vor, und bot uns auf meine Frage an, ein Menü unabhängig vom Angebot der Karte nach unseren Wünschen zu kreieren - was ihm in Vollendung gelang. Da alles noch sehr freundlich und aufmerksam vom Service - Personal gereicht wurde, war es ein sehr gelungener Abend und Auftakt unseres Aufenthaltes.
Auch bei diesem Aufenthalt waren Frühstücksbuffet, Mittags- und Abendkarte von solch tadelloser Qualität, dass es für uns keinen Grund gab, ausser Haus zu essen. Wir waren eine Woche lang zufriedene Gäste des hauseigenen Restaurants "Westcoast". Nicht nur wegen des Essens, sondern auch wegen des aufmerksamen Service - Personals und wegen der angenehmen anderen Gäste.
Für die Nachtruhe hatte ich bereits bei Buchung zwei Wochen vorher eine zweite Bettdecke bestellt. Und - selbstverständlich - war sie auf dem Zimmer, bzw. das Bett war wunschgemäß gerichtet. Für manchen vielleicht eine Kleinigkeit, für mich als Rollstuhlfahrer aber ein wichtiges Wohlfühldetail.
Hatte ich beim letzten Besuch angeregt, man möge die frische Ananas aus der Frucht heraus geschält und nicht nur stückweise ungeschält dem Frühstücksbuffet beilegen, so sahen wir auch diesen Wunsch in Erfüllung gegangen.
Überhaupt zeichneten sich Ananas, Orangen und Äpfel durch einen angenehm niedrigen Säuregehalt und eine außergewöhnliche Zartheit aus - wie schon letztes Mal. Für jemandem, der einen empfindlichen Magen oder eine Nahrungsmittel - Überempfindlichkeit hat ganz sicher von Vorteil.
Anmerken darf ich, daß überwiegend rücksichtslose Zeitgenossen die eindeutig ausgeschilderten für Schwerbehinderte reservierten Stellplätze der Tiefgarage zuparken, und den Behinderten (wie mir) und seinen Angehörigen noch zusätzliche Erschwernisse und Umwege aufbürden, oder indem sie rücksichtslos über zwei Behindertenplätze z.B. einen Q7 oder einen DB CC abstellen. Ob ein jeweils weiteres Symbolschild auf Augenhöhe montiert zur Gewissensbildung beitragen könnte oder ggf. eine Sicherung durch einen Bodenbügel, für den die Rezeption einen Schlüssel für Behinderte ausgibt?
Das Haus ist auf einem hervorragenden Weg. in drei wochen werden wir wieder in Heidelberg sein. Bei der Frage, wo wir buchen würden, brauchten wir nicht unseren Joker zu fragen. Wir freuen uns auf schöne Tage im Crown Plaza Heidelberg!
March 13, 2013
Rated 5.0 out of 5.0 by JPTRS1 Short stay
Only one night on business but always stay there when in Heidelberg.
Club rooms are top with a great lobby lounge. Staff is always very friendly.
February 21, 2013
Rated 5.0 out of 5.0 Welcome to Heidelberg Crown Plaza
We( 2 Adults & 2 kids) visited Heidelberg crown plaza for a short break. On arrival the reception staff recognised your priority club status and could not do enough for you.The rooms were clean,well kept and comfortable. The hotel is only 2 minutes from the main shopping street and about 20 minute walk to the main square. Once again apart for a beautiful town the staff at the crown plaza were fantastic.
February 20, 2013
Rated 3.0 out of 5.0 by chief623 Centrally located in Heidelberg
Close to the Walkplatz. Room was small but I guess that is expected. Was disappointed to have to pay for parking (19 Euro) and though I was upgraded to the Club Level room, I could not use the Club Room. I don't know why a Platinum member would not have had this access. This was the first hotel I had ever experienced that. The pool did look nice as did the spa area with steam and heat sauna.
February 20, 2013
Rated 5.0 out of 5.0 by Oberarzt Mustergültiges Hotel.
Vom 22. bis 25.01.2013 besuchten wir erstmals das Crowne Plaza Hotel Heidelberg, nachdem wir sehr freundlich und kompetent von der Reservierungszentrale beraten worden waren bzgl. der Unterbringung in einem behindertengerecht eingerichteten Doppelzimmer.
Am Empfang wurden wir von der ersten bis zur letzten Minute sehr höflich, aufmerksam und kompetent bedient.
Das Zimmer entsprach in allen Kriterien den u.a. den Vorgaben nach DIN 18024 und DIN 18025, lag im 1. OG. ruhig, aber angenehm distanznahe zum Aufzug.
Das Restautant "Westcoast" bot Mittags und Abends einen Küchenstandard, von dem wir zu behaupten wagen, es wird Sterne - Niveau geboten! Spontan beschlossen wir, alleine schon der Küche wegen das Hotel noch einmal aufzusuchen - was wir für acht Tage Ende dieses Monats tun werden!
Aber auch im Restaurant muß das Personal gelobt werden: immer aufmerksam und freundlich! Insbesondere das Abräumen des Geschirrs, daß meist in Hotels von unangenehmem Lärm begleitet ist, geschah völlig unauffällig und geräuschlos - heutzutage ungewohnt angenehm.
Die Hotelgäste schienen Gefallen an dieser ruhigen Atmosphäre zu haben: alle Nationalitäten verhielten sich rücksichtsvoll und geräuscharm. Was schon morgens beim Frühstücksbuffet auffiel. Das Buffet war sehr reichhaltig, von tadelloser Qualität und Frische, dies insbesondere auch das Obst betreffend! Allein die Ananas dürfte nicht nur vorgeteilt, sondern auch vollständig geschält angeboten werden.
Fazit: ein äußerst angenehmes Hotel, wir freuen uns schon auf den kurzfristig anstehenden Aufenthalt, das nette Personal, die angenehmen Räumlichkeiten und die überragend gute Küche (mutmaßlich besonders fit auch bei Fischgerichten?!)
February 1, 2013
Rated 5.0 out of 5.0 by RAAA Excellent Service and Staff
I really enjoyed my stay at the hotel. The staff are very friendly and helpful and the rooms are comfortable. Instead of moving into an apartment as planned we extended our stay here as we felt at home.
The club lounge and business centre are accessible around the clock and most all our needs were met by the hotel and the shops and services which are all very close by.
Thank you for making our stay memorable. When in Heidelberg, will definitely stay here again.
January 16, 2013
Rated 5.0 out of 5.0 by Divina Central and cosy
We really enjoyed our stay since it is in walking distance to the city centre and the famous castle. Very friendly staff! It made our stay perfect. The city has so much to offer so that we didn't have time to check out the pool and spa. We slept excellent.
January 4, 2013
Rated 4.0 out of 5.0 by Wellness99 X-mas arrangement 2012
We enjoyed very much our stay at this place at Christmas. Thank you for your great hospitality and the comfort we received in rooming, dining and the beautiful pool area.
We'll be back for sure!
January 3, 2013
Rated 4.0 out of 5.0 by Chris15 Great Service and Location
Spent Christmas Eve and Christmas Day at the Heidelberg Crowne Plaza. Enjoyed our stay truly. Excellent location, old town is in walking distance. The Christmas Dinner and Brunch buffets had a good selection of food and very attentive, well trained service personnel. Live piano music added to the atmosphere.
January 3, 2013