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Rated 4.4 out of 5 by 56 reviewers.
Rated 5.0 out of 5.0 by Great hotel, great location I had a wonderful experience during Christmas in 2013. The location is perfect and the staff is great. As a IHG platinum member my room was perfect and breakfast discount was terrific! December 31, 2013
Rated 4.0 out of 5.0 quality of cleaning in room not up to normal The chamber maids did not tidy the room at all and simply made the bed and cleaned round the sink. Not sure if they hovered. Small face towels were not left and when I asked for one I was told she only had one, so I took that. Same thing next day - none left. I found six or so on the trolley and took two. This compares very unfavourably with past housekeeping. December 31, 2013
Rated 5.0 out of 5.0 by Great location, friendly and attentive staff It was great to return to our favourite hotel in Heidelberg! Staff is well trained, friendly and attentive. The hotel is walking distance from 'old Heidelberg', hence a good base to explore and shop. Prices are moderate and overall good value for a hotel of this standard. December 28, 2013
Rated 4.0 out of 5.0 by Close to the old town area of Heidelberg Good hotel location, close to old town area. Nice breakfast/lunch rooms and restaurants on close distance. Good bed and bathroom. Breakfast is expensive for small morning appetite. December 27, 2013
Rated 5.0 out of 5.0 by Fantastic Staff !! The entire staff here was VERY patient and efficient in handling our somewhat disorganized reservation for our very large group. Two individuals in particular, Isabel and Jessica, went far "above and beyond" to help me in a difficult situation that occurred during my stay. Thankfully everything worked out, and they were instrumental in the successful outcome. They both also had an incredible command of the English language, especially since German is their first language. Their cheerful and professional demeanor made working with them a very nice experience. These two attractive young ladies should be highly commended for their exemplary performance with me and all of my team mates during our stay!! Thank you for a wonderful experience !!! November 30, 2013
Rated 3.0 out of 5.0 by Avoid Room 133 - its above the garage entrance Overall the hotel is a good one - good location and great staff. But avoid room 133. It is directly above the garage entrance so there's a constant gate up / gate down whirring as cars come and go. That particular room needs turned into a big linen closet or storage room due to the noise. They gave it to us and guess what? A lost customer and a bad review to boot. Too many other hotels in town to try next time if that room is what they consider suitable for guests in a 4-star hotel at that price. I'm recommending it only because, if you look out for yourself better than I did, I'm sure many of the other rooms are probably OK. November 22, 2013
Rated 5.0 out of 5.0 by A wonderful stay It's rarely that i say a Hotel is excellent, but here it's realy so. The Staff is very friendly and the service is great. The rooms are very elegant and the bed is relaxing. On the Floor you hear soft music and it's a pleasant smell. They served a great buffet breakfast and let no wishes open and all tasted very good. So we could relaxed the whole weekend, it was fabulous. We wish all guests a nice stay at this hotel. Only the weather was bad, two days raining. November 2, 2013
Rated 3.0 out of 5.0 by Smelled like an ashtray The only good thing with this hotel is the suitable location next to the center of Heidelberg. The very old building and the terrible smell like an ashtray full of rests. October 14, 2013
Rated 5.0 out of 5.0 by Crowne plaza I am very happy from this hotel I hope to come again in this hotel in same city October 4, 2013
Rated 4.0 out of 5.0 by upsetting experience Whenever we come to Heidelberg we stay at the Crowne Plaza, we had always liked it and the location it is in. We were in the city for a special reason and to stay the night. It was a Saturday night and a very long day so I was really ready to sleep and when I did finally I get a knock on the door at 830am, woke out of a deep sleep and was not fast enough to the door so just let whoever would wake me up walk in which they did and yelled housekeeping! It's Sunday morning I have not come close to checking out , they should know that, I get an alarm at 8 30am for no reason! No sorry won't do that again. September 15, 2013
Rated 4.0 out of 5.0 by Very nice, good location Enjoyed our stay here. Walking distance to the town centre and plenty of places nearby to eat. Staff were very friendly and helpful with directions. Club lounge is not up to much and located on ground floor. September 3, 2013
Rated 4.0 out of 5.0 by Comfortable but distant but poor value The hotel itself was comfortable and regular crowne plaza standard. Nothing exemplary or unique about it. Having said that, staff were very warm and welcoming. The lady behind the front desk when we checked in was very gracious and helped us with our luggage. They had arranged for champagne as we were traveling for a special occasion which was a very nice touch. The only negatives were: 1) the distance from old town was quite a walk and upon closer examination while we were there, 2) there are better options closer to old town at a lower price, retrospectively it was a poor choice to stay here even from a value for money perspective Rooms were very nice but bathrooms were very clean but minimalistic - one would expect a higher standard at this price-point. Breakfast was average, we didn't like the ambiance created due to certain groups of guests, even in the special area for club room users. We loved Heidelberg and would visit again - we found 2 very nice options which we would prefer to stay at next time. Stayed June 2013, traveled as a family August 27, 2013
Rated 2.0 out of 5.0 Room near the services lift The 350 bedroom was near the services lift which did some noise late in the evening and early in the morning. I explained this situation to the hotel and they didn't make any refund. The bedroom was for 3 person but with 2 bed (one is too smal for 2 adults#. The breakfast was the only pleasant moment # but 16 euros which is a little bit expensive# ; The car pack is expensive #20 euros). Swimming poll is pleasant too. August 19, 2013
Rated 5.0 out of 5.0 by Feel at home away from home Outstanding friedlyness of the hotel- staff. Location perfect to enjoy privacy as well as a Start-point for day-trips to the countless sights around. We'll be back soon for another relaxing weekend. August 10, 2013
Rated 3.0 out of 5.0 by Frustrated It's a very nice hotel and I stay there for a week or more every month or so. Can't understand why a 4 star hotel doesn't have luggage stands. This is standard inmost of my travel and in much lower cost rooms. I brought this to the attention of the front desk about 3 or 4 times during my stay. Result? I had to sit my luggage on the floor the whole visit for about 11 days. On the last day, there was a leak in the ceiling and my luggage got wet. I like the hotel, but there are others around and I'm thinking of staying elsewhere next time. I hope you will consider luggage racks for the rooms or at least when requested, This should be normal. Thanks, Mark Williams August 5, 2013
Rated 4.0 out of 5.0 by Nice Room, lower than average restaurant and member Lounge Nice Room, Professional Staff, Lower than average restaurant and member Lounge I paid too much for what I got. Definitelly not one of the best Crowne Plaza's I have stayed at... July 23, 2013
Rated 5.0 out of 5.0 by Great Hotel Great service, great location, comfortable room & bed July 4, 2013
Rated 4.0 out of 5.0 by Good bar Good hotel , nice rooms, expensive parking , great spa area, NO Steak on either bar or restaurant menu!!!! I'm staying again next week will have go out to a restatrant! June 25, 2013
Rated 5.0 out of 5.0 by Great staff and great bar Enjoyed the stay. Very good staff all around. Special thanks to the staff in the bar! June 16, 2013
Rated 5.0 out of 5.0 by The excelente staff. I had a execptional experience with the staff of the reception where they give us a late checkout. June 2, 2013
Rated 2.0 out of 5.0 by Overpriced Room standard lower than usual. Room prices racked up hugely, nearly twice usual rate and less for it. May 21, 2013
Rated 4.0 out of 5.0 by Repeat visit after nearly 10 years This property has always been nice because of its location near the old city. Nice amenities and good location. The room and hotel were very comfortable and the breakfast was good. As always with staying in Heidelberg, the price was high. Everything was good except for some of the logistics. Arrangements with the parking and internet service took some repeat efforts before we could use the services without hassle. May 17, 2013
Rated 5.0 out of 5.0 by Wonderful stay, great hotel staff We stayed two nights at this hotel on a 14-day trip through 4 countries. We stayed at some hotels that were quite a bit more expensive than this one, and we had the best hotel experience of the trip here. We found the facilities and bed to be comfortable. We also enjoyed some good drinks at the bar. However, what pleased us the most was the staff. The front office manager went above and beyond to ensure we were accomodated and that we had all information we needed to enjoy our time in Heidelberg. May 14, 2013
Rated 5.0 out of 5.0 by Comfortable hotel with good service We spend an enjoyable weekend in this property. Staff are friendly and professional, the rooms are modern and well appointed. Good location as well -it is easy to reach the city centre on food. May 11, 2013
Rated 4.0 out of 5.0 by classic on the outside, modern on the inside My wife & I stayed for one night, Friday to Saturday. We parked our car at the underground carpark beneath the hotel, had easy access to reception. Fast and easy welcome, with friendly directions to the elevators, slightly larger corner room on the third floor. We had chosen a double bed, wpould have preferred two duvets instead of one because of different sleeping patterns, and also larger pillows, but had a fine mattress, and I am sure had we asked would have gotten additional blankets and/or pillows. The room had the usual amenities of the given price-range, like free instant coffee, minibar at a flatrate, TV with a decent size, large bathroom with a powerful shower, nice towels, big mirror above the sink. We very much enjoyed the spa, with sauna, steam bath and a wide pool, complete with complimentary bathrobe. The only downside was a frequent one: No one should pay 22 Euros for breakfast per head, as you would get 3 very decent ones for that price in any of the 50 cafes within walking distance in Heidelbergs beautiful pedestrian zone. April 26, 2013
Rated 5.0 out of 5.0 by Excellent weekend Me and my boyfriend had an excellent weekend at your hotel. Very friendly staff and the room was very clean. We also enjoyed much the poolarea. Thanks April 21, 2013
Rated 5.0 out of 5.0 As i got an upgrade, it was a perfect stay!!! Thank You When i arrived, i was informed, that no standard rooms are available, so i got an upgrade to a Junior Suite. Allmost a perfect stay. But as in most Hotels, the Bathroom need to be refurnished. Does not meet the Standard of a Junior Suite. It was clean, but old. Hope that i get the same Room (218/219) at my next visit... ;-) April 17, 2013
Rated 5.0 out of 5.0 by Relaxing Stay Like last time it was a complete high quality stay. Remarkable is the unobtrusive service of the staff members. We'll come back! April 14, 2013
Rated 5.0 out of 5.0 by Nice Room Hotel was in a good location ( on the edge of tourist area). Room was big by European standards. Had a courtyard room so very quiet. Would stay there again. April 12, 2013
Rated 3.0 out of 5.0 by Overpriced I have stayed here on many occasions, but for some reason the room price had shot up. Also you wanted to charge me for breakfast as an addition. I trust this will be a one off or shall be looking elsewhere . March 27, 2013
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