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Rated 4.4 out of 5 by 89 reviewers.
Rated 4.0 out of 5.0 by Clean, Courteous and Great Locatipon I stayed at the Crowne Plaza recently for business purposes. I really liked this hotel - it was very clean, the rooms were well cared for and attended to, and it offered a good set of business amenities in addition to a spa and a pool. Great breakfast selection also. Location is excellent - short walk to the Bismarkplatz for local transportation and the Hauptstrasse for shopping and restaurants. I will stay here the next time I am in town. July 7, 2014
Rated 5.0 out of 5.0 by Great location Walking distance to the river walkway and city center. July 3, 2014
Rated 5.0 out of 5.0 by Great location, poll/spa is great, breakfast fantastic excellent hotel - my favorite in Heidelberg for families. the newly rennovated pool/spa/hot tub area was a family favorite as was the breakfast. The hotel staff was incredibly helpful - we needed a doctor urgently and they got us an appointment within the hour. Great experience! July 3, 2014
Rated 4.0 out of 5.0 by Crowne Plaza Heidelberg Excellent staff, very nice hotel on a central location July 2, 2014
Rated 5.0 out of 5.0 by Komfortables Bett und großartiger Service Im Crown Plaza Hotel wurde mein Status anerkannt und ich habe ein Upgrade in die Junior Suite erhalten. Diese war sehr geschmackvoll eingerichtet und ich habe sehr gut geschlafen. Empfehlenswert ist auch der Spa-Bereich (mit Pool, Sauna und Whirlpool) sowie das Frühstück. June 29, 2014
Rated 5.0 out of 5.0 by Very good value, great staff I was at the property for one night only, but I was very favorably impressed with everything. I would definitely stay again if the opportunity arises. June 29, 2014
Rated 2.0 out of 5.0 by definetely not a 4 star superior + location + breakfast + spa + helpful, friendly staff (with one exception at the reception) - room was dirty - dust on the table, spiderwebs, waterdrops on the mirror, dirt in the joints in the bathroom - shower head constantly rotated in the holding - resulting in flooding - ventilation in the bathroom didn't work - worn down old tub with dirty shower curtains instead of glass - very small tv - chair very uncomfortable for working at the desk - house keeping at odd hours - parking very expensive and garage not suitable for bigger cars - terms of payment inadvantageous for clients Overall not recommendable - I expect more from a hotel in this price range - clean rooms and a useable bathroom should be mandatory. Pity the cons were so overwhelming . June 26, 2014
Rated 4.0 out of 5.0 by Komfortables Bett und großartiger Service super bequemes Bett sehr sauberes Zimmer sehr freundliches, gepflegtes Personal - sehr dunkle Lobby - sehr dunkle Möbel - Zimmer wirkt dadurch auch sehr dunkel - kleiner Fernseher ohne HD-Kanäle - in die Jahre gekommenes Badezimmer June 24, 2014
Rated 4.0 out of 5.0 by Good hotel, great convenient location Good hotel great convenient location, perfect for a business trip. June 23, 2014
Rated 3.0 out of 5.0 by Aufenthalt im Crown Plaza Heidelberg Wir hatten über das Internet ein Zimmer im o.g. Hotel gebucht und nach tel. Rücksprache mit dem Hotel ein upgrade in ein Club Zimmer zugesagt bekommen. Bei einem vorherigen Aufenthalt in besagten Hotel war beim Club Zimmer immer der Zutritt zur Lounge incl., diesesmal mussten wir erst verhandeln bis man uns (als Ambassador Platinium Member) endlich auch den Schlüssel zur Lounge freischaltete. Wir wurden als IHG Member begrüsst, hatten dann aber wie gesagt o.g. Probleme. Die erste Nacht in besagtem Club Zimmer war schrecklich, da die Klimaanlage defekt war und mehr geheizt als gekühlt hat, Fenster konnte auch nicht geöffnet werden, da es zur Hauptstrasse hinlag. Wir hatten am nächsten Tag eine Geburttagseinladung, die wir leider wegen Kopfschmerzen und Müdigkeit nicht gut geniessen konnent. Nachdem wir reklamiert hatten, wurde uns gesagt, dass die ganze Sacheüberprüft werden sollte und als wir von der Geburtstagsfeier zurückkamen, bekamen wir dann eine Junior Suite, die konnten wir leider nur kurz geniessen, obwohl sie wirklich schön war und auch eine funktionierende Klimaanlage hatte. Das Personal hat sich zwar entschuldigt, aber ansonsten gab es (ausser dem "grossartigen" upgrade, das auch besonders hervorgerufen wurde, keinerlei Kompensation. Das war etwas enttäuschend. Wir müssen wieder nach Heidelberg zu meinem Geburtstag, haben aber anstelle des Crown Plaza, was wir eigentlich vorhatten, nun das Holiday Inn Express gebucht. June 23, 2014
Rated 5.0 out of 5.0 by Excellent, will stay again Great place to stay in Heidelberg. Room was very nice and clean. Parking was very convenient (although a little pricy). I didn't use the hotel amenities, but they actually are quite nice. I will definitely stay here again. June 19, 2014
Rated 4.0 out of 5.0 by Estancia en pareja Me gustó el hotel, pero, la verdad es que para un 4 estrellas superior, está un poco anticuado, necesita renovarse para mantener ese nivel que representa. Al menos en España me espero algo más de un hotel con esa clasificación. Eso sí, por lo que pagamos, para un Crowne Plaza, bastante menos de lo que suelen costar, con desayuno incluido, así que por ahí compensa. June 18, 2014
Rated 5.0 out of 5.0 by Schöne Atmosphäre Empfehlenswertes Hotel nahezu im Herzen von Heidelberg. June 11, 2014
Rated 5.0 out of 5.0 by 服务好,环境也好 酒店的地理位置相当方便,闹中取静。服务标准很高,餐厅用餐环境也非常舒服。可以使用Wifi,也不需另外支付费用,这对旅行者来说很重要,可以方便联系朋友和家人,我很愿意向朋友们推荐这家酒店。 June 10, 2014
Rated 5.0 out of 5.0 by excellent service I have stayed in at least 200 different hotels all around the world, and I will honestly say the the Crowne Plaza Heidelberg has about the friendly staff I have ever met. Thanks for making me feel welcomed to your establishment June 6, 2014
Rated 5.0 out of 5.0 by perfect good location, friendly and useful staffs i'll be back soon. June 6, 2014
Rated 5.0 out of 5.0 by Business Trip I've stayed at the Crowne Plaza 8 times in the past year. The service provided by the staff has always been of the highest quality. The staff go above and beyond the norm to insure my stay is a great experience. The food in the restaurant is always top quality and the business accommodations; tables, chairs, audio/video equipment are always available and in excellent working order. I would recommend this hotel for anyone to come and experience the great service for business or vacation/holiday. June 6, 2014
Rated 5.0 out of 5.0 by Great Service The overall service by all the staff we encountered was friendly, attentive, personable and professional. Herr Frank I feel was the catalyst to the great service we experienced. Please see my preceding comments. May 29, 2014
Rated 5.0 out of 5.0 by Nice rooms and great service I can totally recommend that hotel, nice rooms, great service and i enjoyed the spa-area. May 6, 2014
Rated 3.0 out of 5.0 by Wochenendaufenthalt - Preisleistungsverhältnis stimmt nicht Zimmer waren sauber. Barmann höflich und zuvorkommend. Doch stand der Preis der Übernachtung in keinem Verhältnis zur Leistung. May 4, 2014
Rated 4.0 out of 5.0 by Gutes Preis-/Leistungsverhältnis Das Hotel hat uns gut gefallen. Es liegt sehr zentral und die Mitarbeiter sind sehr freundlich. Wir können dieses Hotel weiterempfehlen. April 21, 2014
Rated 5.0 out of 5.0 by great stay The hotel is situated in an ideal location in Heidelberg which gives you easy access to the old and new part of the town. The hotel staff are the main reason I would stay there again. The staff were all really friendly and always willing to assist no matter the request. The also remembered my name which is great. April 15, 2014
Rated 5.0 out of 5.0 by Friendly staff, comfortable bed I was overwhelmed by the staff's friendliness and hospitality. March 12, 2014
Rated 5.0 out of 5.0 One Night Stay Excellent room facilities and overall experience. good cleanliness and service. Nice Swimming pool for recreation Will recommend for stay. March 9, 2014
Rated 5.0 out of 5.0 by VERY GOOD REPEAT EXPERIENCE I have stayed at the Crown Plaza in Heidelberg a few times and I always like to return. The staff is exceptional - very courteous and helpful and I have always had very nice clean rooms. Especially for business travelers and travelers from overseas, the set-up in the room is very good. I did not even need to get out my converter and had ample desk space. The pool area area is very nice as well. The location is very good and the Lufthansa shuttle bus from the hotel to the Frankfurt airport make is very easy. I look forward to may next stay. February 23, 2014
Rated 5.0 out of 5.0 by Exceeding almost all the expectations At check in, a female staff at the reception welcomed me, organised my room key and explained everything at the hotel in much detail. She also offered to help with finding my way around the city centre and recommended a few good places. i found this very nice as I usually have to voluntarily ask staff members around the hotel and the information I get is often very brief. The only downside of the hotel at the moment is an expensive fee to use wi-fi. However, putting this aside, everything else exceeded my expectations. The room was very spacious, immaculate and had a nice table where you can work. The bathroom was also very clean, but the shower/bath tub seemed slightly out of date with the bathroom sink. Nevertheless, as a guest at the hotel you can use the hotel spa/sauna and i must say it was the highlight of my stay. The water temperature for spa could be slightly higher, but everything was very well maintained and the staffs at the spa/sauna reception area were very friendly. Overall, had a very nice, comfortable stay in Crown Plaza hotel in Heidelberg, and if I were to come here again, I would like to come again to Crown Plaza, provided that wifi price is more reasonable or free as many other hotels these days are. January 29, 2014
Rated 5.0 out of 5.0 by Great Service we enjoyed our two nights stay at the hotel. The receptionists were friendly, efficient and helpful. Parking was safe and easy. Foood and drinks at the Gaudeamus were excellent and so was the service. The same applies to the generous breakfast. The room temperature was on the 'chilly side' inspite of the fact that the Thermostat was set at 25 centigrade. January 28, 2014
Rated 5.0 out of 5.0 by Great stay in Heidelberg! I spent 3 nights at the Crowne Plaza whilst on business. The hotel is centrally located in Heidelberg close to the hold town and staff. The staff in the hotel were all very nice - they welcomed me and were helpful throughout my stay. The hotel room was spacious, clean and nicely furnished - I appreciated the TV having BBC1 and ITV. The breakfast was fantastic with plenty of choice, attentive staff and great food! I also ate in the bar one evening and again the meal was great - with excellent service from the Bar Tender. I enjoyed the pool / sauna / steam room - all very clean and relaxing! The gym was on the small side but the equipment was fine and all you need for a quick workout. Overall I really enjoyed my stay and will be returning to the hotel on future business trips to Heidelberg, January 24, 2014
Rated 5.0 out of 5.0 by Staff World class staff....very helpfull and informatif yet need to bring smile more oftenly... But overall good staff great room great room service January 17, 2014
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