Rated 4.4 out of 5 by 87
Rated 5.0 out of 5.0 by JenBB97 Great location, poll/spa is great, breakfast fantastic
excellent hotel - my favorite in Heidelberg for families. the newly rennovated pool/spa/hot tub area was a family favorite as was the breakfast. The hotel staff was incredibly helpful - we needed a doctor urgently and they got us an appointment within the hour. Great experience!
July 3, 2014
Rated 4.0 out of 5.0 by RDSS Crowne Plaza Heidelberg
Excellent staff, very nice hotel on a central location
July 2, 2014
Rated 5.0 out of 5.0 by DanK777 Komfortables Bett und großartiger Service
Im Crown Plaza Hotel wurde mein Status anerkannt und ich habe ein Upgrade in die Junior Suite erhalten.
Diese war sehr geschmackvoll eingerichtet und ich habe sehr gut geschlafen.
Empfehlenswert ist auch der Spa-Bereich (mit Pool, Sauna und Whirlpool) sowie das Frühstück.
June 29, 2014
Rated 5.0 out of 5.0 by Grandfather2 Very good value, great staff
I was at the property for one night only, but I was very favorably impressed with everything. I would definitely stay again if the opportunity arises.
June 29, 2014
Rated 2.0 out of 5.0 by iXandria definetely not a 4 star superior
+ helpful, friendly staff (with one exception at the reception)
- room was dirty - dust on the table, spiderwebs, waterdrops on the mirror, dirt in the joints in the bathroom
- shower head constantly rotated in the holding - resulting in flooding
- ventilation in the bathroom didn't work
- worn down old tub with dirty shower curtains instead of glass
- very small tv
- chair very uncomfortable for working at the desk
- house keeping at odd hours
- parking very expensive and garage not suitable for bigger cars
- terms of payment inadvantageous for clients
Overall not recommendable - I expect more from a hotel in this price range - clean rooms and a useable bathroom should be mandatory. Pity the cons were so overwhelming .
June 26, 2014
Rated 4.0 out of 5.0 by Sorbus Komfortables Bett und großartiger Service
super bequemes Bett
sehr sauberes Zimmer
sehr freundliches, gepflegtes Personal
- sehr dunkle Lobby
- sehr dunkle Möbel - Zimmer wirkt dadurch auch sehr dunkel
- kleiner Fernseher ohne HD-Kanäle
- in die Jahre gekommenes Badezimmer
June 24, 2014
Rated 4.0 out of 5.0 by Henry305 Good hotel, great convenient location
Good hotel great convenient location, perfect for a business trip.
June 23, 2014
Rated 3.0 out of 5.0 by goodie Aufenthalt im Crown Plaza Heidelberg
Wir hatten über das Internet ein Zimmer im o.g. Hotel gebucht und nach tel. Rücksprache mit dem Hotel ein upgrade in ein Club Zimmer zugesagt bekommen. Bei einem vorherigen Aufenthalt in besagten Hotel war beim Club Zimmer immer der Zutritt zur Lounge incl., diesesmal mussten wir erst verhandeln bis man uns (als Ambassador Platinium Member) endlich auch den Schlüssel zur Lounge freischaltete. Wir wurden als IHG Member begrüsst, hatten dann aber wie gesagt o.g. Probleme. Die erste Nacht in besagtem Club Zimmer war schrecklich, da die Klimaanlage defekt war und mehr geheizt als gekühlt hat, Fenster konnte auch nicht geöffnet werden, da es zur Hauptstrasse hinlag. Wir hatten am nächsten Tag eine Geburttagseinladung, die wir leider wegen Kopfschmerzen und Müdigkeit nicht gut geniessen konnent. Nachdem wir reklamiert
hatten, wurde uns gesagt, dass die ganze Sacheüberprüft werden sollte und als wir von der Geburtstagsfeier zurückkamen, bekamen wir dann
eine Junior Suite, die konnten wir leider nur kurz geniessen, obwohl sie wirklich schön war und auch eine funktionierende Klimaanlage hatte.
Das Personal hat sich zwar entschuldigt, aber ansonsten gab es (ausser dem "grossartigen" upgrade, das auch besonders hervorgerufen wurde, keinerlei Kompensation. Das war etwas enttäuschend.
Wir müssen wieder nach Heidelberg zu meinem Geburtstag, haben aber anstelle des Crown Plaza, was wir eigentlich vorhatten, nun das Holiday Inn Express gebucht.
June 23, 2014
Rated 5.0 out of 5.0 by Jim-n-Becca Excellent, will stay again
Great place to stay in Heidelberg. Room was very nice and clean. Parking was very convenient (although a little pricy). I didn't use the hotel amenities, but they actually are quite nice.
I will definitely stay here again.
June 19, 2014
Rated 4.0 out of 5.0 by Mary 35 Estancia en pareja
Me gustó el hotel, pero, la verdad es que para un 4 estrellas superior, está un poco anticuado, necesita renovarse para mantener ese nivel que representa. Al menos en España me espero algo más de un hotel con esa clasificación.
Eso sí, por lo que pagamos, para un Crowne Plaza, bastante menos de lo que suelen costar, con desayuno incluido, así que por ahí compensa.
June 18, 2014
Rated 5.0 out of 5.0 by Löwe47 Schöne Atmosphäre
Empfehlenswertes Hotel nahezu im Herzen von Heidelberg.
June 11, 2014
Rated 5.0 out of 5.0 by jazz 和 blues 服务好，环境也好
June 10, 2014
Rated 5.0 out of 5.0 by SteveChicago excellent service
I have stayed in at least 200 different hotels all around the world, and I will honestly say the the Crowne Plaza Heidelberg has about the friendly staff I have ever met. Thanks for making me feel welcomed to your establishment
June 6, 2014
Rated 5.0 out of 5.0 by ishan perfect
good location, friendly and useful staffs
i'll be back soon.
June 6, 2014
Rated 5.0 out of 5.0 by Doc Val Business Trip
I've stayed at the Crowne Plaza 8 times in the past year. The service provided by the staff has always been of the highest quality. The staff go above and beyond the norm to insure my stay is a great experience. The food in the restaurant is always top quality and the business accommodations; tables, chairs, audio/video equipment are always available and in excellent working order. I would recommend this hotel for anyone to come and experience the great service for business or vacation/holiday.
June 6, 2014
Rated 4.0 out of 5.0 by STRAK NICE SPA.FANTASTIC SERVICE.
FANTASTIC SPA FACILITIES.GREAT SERVICE.CENTRAL BUT QUIET LOCATION.
June 2, 2014
Rated 5.0 out of 5.0 by Ray7 Great Service
The overall service by all the staff we encountered was friendly, attentive, personable and professional. Herr Frank I feel was the catalyst to the great service we experienced. Please see my preceding comments.
May 29, 2014
Rated 5.0 out of 5.0 by FloEff Nice rooms and great service
I can totally recommend that hotel, nice rooms, great service and i enjoyed the spa-area.
May 6, 2014
Rated 3.0 out of 5.0 by fresh-air Wochenendaufenthalt - Preisleistungsverhältnis stimmt nicht
Zimmer waren sauber. Barmann höflich und zuvorkommend. Doch stand der Preis der Übernachtung in keinem Verhältnis zur Leistung.
May 4, 2014
Rated 4.0 out of 5.0 by Bergler Gutes Preis-/Leistungsverhältnis
Das Hotel hat uns gut gefallen. Es liegt sehr zentral und die Mitarbeiter sind sehr freundlich. Wir können dieses Hotel weiterempfehlen.
April 21, 2014
Rated 5.0 out of 5.0 by nev85 great stay
The hotel is situated in an ideal location in Heidelberg which gives you easy access to the old and new part of the town. The hotel staff are the main reason I would stay there again. The staff were all really friendly and always willing to assist no matter the request. The also remembered my name which is great.
April 15, 2014
Rated 5.0 out of 5.0 by räitschel Friendly staff, comfortable bed
I was overwhelmed by the staff's friendliness and hospitality.
March 12, 2014
Rated 5.0 out of 5.0 One Night Stay
Excellent room facilities and overall experience.
good cleanliness and service.
Nice Swimming pool for recreation
Will recommend for stay.
March 9, 2014
Rated 5.0 out of 5.0 by 7ContinentTraveler VERY GOOD REPEAT EXPERIENCE
I have stayed at the Crown Plaza in Heidelberg a few times and I always like to return. The staff is exceptional - very courteous and helpful and I have always had very nice clean rooms. Especially for business travelers and travelers from overseas, the set-up in the room is very good. I did not even need to get out my converter and had ample desk space. The pool area area is very nice as well.
The location is very good and the Lufthansa shuttle bus from the hotel to the Frankfurt airport make is very easy. I look forward to may next stay.
February 23, 2014
Rated 5.0 out of 5.0 by RC325 Exceeding almost all the expectations
At check in, a female staff at the reception welcomed me, organised my room key and explained everything at the hotel in much detail. She also offered to help with finding my way around the city centre and recommended a few good places. i found this very nice as I usually have to voluntarily ask staff members around the hotel and the information I get is often very brief.
The only downside of the hotel at the moment is an expensive fee to use wi-fi. However, putting this aside, everything else exceeded my expectations. The room was very spacious, immaculate and had a nice table where you can work. The bathroom was also very clean, but the shower/bath tub seemed slightly out of date with the bathroom sink.
Nevertheless, as a guest at the hotel you can use the hotel spa/sauna and i must say it was the highlight of my stay. The water temperature for spa could be slightly higher, but everything was very well maintained and the staffs at the spa/sauna reception area were very friendly.
Overall, had a very nice, comfortable stay in Crown Plaza hotel in Heidelberg, and if I were to come here again, I would like to come again to Crown Plaza, provided that wifi price is more reasonable or free as many other hotels these days are.
January 29, 2014
Rated 5.0 out of 5.0 by hencel Great Service
we enjoyed our two nights stay at the hotel. The receptionists were friendly, efficient and helpful. Parking was safe and easy. Foood and drinks at the Gaudeamus were excellent and so was the service. The same applies to the generous breakfast.
The room temperature was on the 'chilly side' inspite of the fact that the Thermostat was set at 25 centigrade.
January 28, 2014
Rated 5.0 out of 5.0 by Thomas06 Great stay in Heidelberg!
I spent 3 nights at the Crowne Plaza whilst on business.
The hotel is centrally located in Heidelberg close to the hold town and staff.
The staff in the hotel were all very nice - they welcomed me and were helpful throughout my stay.
The hotel room was spacious, clean and nicely furnished - I appreciated the TV having BBC1 and ITV.
The breakfast was fantastic with plenty of choice, attentive staff and great food! I also ate in the bar one evening and again the meal was great - with excellent service from the Bar Tender.
I enjoyed the pool / sauna / steam room - all very clean and relaxing! The gym was on the small side but the equipment was fine and all you need for a quick workout.
Overall I really enjoyed my stay and will be returning to the hotel on future business trips to Heidelberg,
January 24, 2014
Rated 5.0 out of 5.0 by Chaulanna Staff
World class staff....very helpfull and informatif yet need to bring smile more oftenly...
But overall good staff great room great room service
January 17, 2014
Rated 2.0 out of 5.0 by Ralf S Disappointed
Although Price was good i regret that I went there.
Everything in the room was worn and due for renovation.
Terrible smell in corridor of the Hotel.
Room was hot. If Windows open it was too loud
January 9, 2014
Rated 5.0 out of 5.0 by DieAnj Very Recommendable Hotel
Last November we spent one night in the CP HD. This hotel is very recommendable beside very friendly, helpful staff, the beautiful room, the breakfast, the SPA range and the location close to the Heidelberger Altstadt. Dieter & Anja A.
January 7, 2014