Rated 5.0 out of 5.0 by asa03002 Great place to stay
Close to airport, great place to stay. Very clean bathrooms, clean linens, clean room, plenty of space to put the luggage in the room and still be able to walk around. Great buffet breakfast included in the price of the hotel, you can't get any better than that! Very helpful staff, definitely a must for business travelers to stay if you need to be close to the airport. Great fitness center and a pool, no need to look anywhere else if staying in this area.
It's really close to the bus stop, 2 minute walk (specially for the family members who want to venture out to DC metro area for sightseeing). Bus takes directly to the metro which is a big bonus!
Other bonus includes lots of restaurant options in the walking distance, perfect for business travelers who don't rental cars.
June 13, 2013
Rated 5.0 out of 5.0 by Butch23 Great room, location, and just what I needed.
The room was nice, staff was good, location was handy, parking was great. Overall a great hotel and the value was excellent.
June 9, 2013
Rated 5.0 out of 5.0 by FlyinRyan always a great experience
Every time I stay at the Crowne Plaza Dulles, the staff is very friendly and professional. There are also restaurants and a movie theater close by. I look forward to my next trip there!!!
June 5, 2013
Rated 5.0 out of 5.0 by steve071 Great hotel
When ever possible I try to stay at this hotel, great location, staff are always willing to assist. Hotel is very clean give it a 5****
June 4, 2013
Rated 5.0 out of 5.0 by selliftawi Good Hotel
This hotel an easy drive to the West Falls Chuch Metro Station.
If you are planning to visit DC while in Herndon, I recommend buying the all day metro pass.
May 30, 2013
Rated 3.0 out of 5.0 by jvalerief Fridge was unplugged
Stayed one night to be close to the airport for a flight out. Arrived with a family of 4 and lots of luggage. Nobody helped us with our bags - we had to put them on a cart and take them up to our room ourselves. We had brought food with us that we put in the fridge, only to realize the following morning that the fridge was never plugged in, so all of our food spoiled, and we were not offered any reimbursement for it when we told the front desk. Only after asking again did they give us some extra rewards points.
The restaurant was ok, and the rooms were comfortable overall, but one of the rooms had the coffee maker in the bathroom, which we felt was a bit odd.
Complimentary breakfast was pretty bad, and the coffee was downright awful.
Not sure I would stay here again.
May 27, 2013
Rated 1.0 out of 5.0 by bb64fco Rude and Insensitive Management
I had two rooms...one was fine...but the other was a nightmare. My wife and I were placed on a hall with 30-40 teenage girls...it was screaming, pounding, shouting noise late into the night and early in the morning. In the evening, the hotel staff reacted relatively well...and the girls were calmed down by midnight/1230. At about 5:45 am, the teachers were pounding on all the doors in the hall telling the girls it was a beautiful day and that they needed to get up....with us in 301 at the end of the hall surrounded by these kids, we couldn't get rest...and when I called and asked to talk to a manager, she said there was nothing she could do...and she said we could rest when the kids left for their bus... Of course, that doesn't take into account any of my plans for when I expected to get my rest...
She made it clear that because we were checking out that day, she didn't care. I had planned on extending a day or two for both of our rooms (679 and 301).
May 23, 2013
Rated 5.0 out of 5.0 by Tonytiger Best Hotel in Area for Loaction and Value
I now know why this hotel is the winner of the Torchbearer Award. The Customer Service is Excellent. The bar tender remembered my name and referred to me each visit. I experienced an extremely friendly, professional staff who was the most responsive I have seen in the hotel industry and I travel a lot. I stayed 12 days initially, then 12 more and will stay 12 more days in July 2013. If you are looking for value, excellent location, exceptional customer service, and a warm friendly atmosphere, this is definitely the hotel for you. Enjoy your stay. I certainly did!!!!!
May 22, 2013