Rated 4.3 out of 5 by 112
Rated 5.0 out of 5.0 by Mesata Excellent Hotel
I have been staying here for sometime when I visit the DC area. Very courteous and professional staff, clean comfortable rooms, and Houlihans is always good.
March 11, 2013
Rated 4.0 out of 5.0 by nicknamesarestupid Good Hotel
This Crowne Plaza is fine. No problems to speak of. The bed was really comfortable, rooms were clean, nice location.
If one thing could be improved it would be the priority lounge. Alot of the Crowne Plaza hotels have cheeses and stuff for appetizers in the evening. And in the morning they have light breakfast items.
This location never promised this or anything, so it's not a big deal, but that would be nice. The room is well stocked with sodas, waters and chips though. So that is cool.
March 8, 2013
Rated 3.0 out of 5.0 by Anonymous808 Good location, friendly staff
The location of this hotel is great with many shops and restaurants nearby. The shuttle is fast and convenient and the parking is free. The rooms are large and clean. The beds are old and very uncomfortable. They are sunken in the middle and it was hard to get a good night's rest. The air conditioner / heater is very noisy and kept going on & off all night long! The staff is very friendly and the shuttle drivers are for the most part really good (we did have 1 that was really rude). I didn't get recognized as a priority club member on this visit at check-in and I had to ask for the usual coupons that are normally given to me. I also noticed that the rates online were better than the coporate rate that I got with the company I was visitng.
March 7, 2013
Rated 5.0 out of 5.0 Professionell and good
Stayed for a business workshop for three days. Comfortable setting, friendly and helpful staff, generous pickup and drop-off service at Dulles Airport.
March 6, 2013
Rated 5.0 out of 5.0 by Rajk Good value for the money
Excellent location and good breakfast and restaurent.
March 4, 2013
Rated 5.0 out of 5.0 by Emil62 Great Stay,Park&Ride
Excellent place to stay, park & ride and shuttle to IAD
March 3, 2013
Rated 5.0 out of 5.0 by grannysue come here a lot
I am a regular loyal customer and was wondering when I would get a few percs. Have asked for breakfast coupons etc. to no avail. Finally got an upgraded room that was wonderful. Staff always friendly and nice but not always generous with percs, which I can understand. Staff extra friendly and accomodating on this occasion. Hotel seems to be improving as to even cleaner and nicer. The location and restaurant are so great that it is hard to go wrong here.
March 2, 2013
Rated 5.0 out of 5.0 by Ramesh55 Very Comfartable
My stay was very comfortable and staff is very friendly.
February 28, 2013
Rated 3.0 out of 5.0 by KCrob80 Wireless is horrible otherwise good hotel
This hotel was great all around except for the wireless internet. The staff pretended to not be aware of this but I don't see how they could not. The solution was to change rooms closer to the elevators which changed nothing in regard to the wireless service. On top of that there is no ethernet connection in the rooms so that was not an option.
They are boasting their upgrades throughout the hotel so I think it is time to add improved wireless in every room to the list.
February 28, 2013
Rated 5.0 out of 5.0 by DavidL Front Desk is Outstanding!
I always consistently get a welcome and thank you from the front desk. Every member of the front desk team ALWAYS goes the extra mile to accomodate my needs. Thank You Crown Plaza for being my hotel of choice.
February 27, 2013
Rated 5.0 out of 5.0 by KevinL99 Great Stay
Thanks very much! I appreciated your staff's service, and the accommodations were very nice.
February 25, 2013
Rated 4.0 out of 5.0 by storyridge IAD
We stay at this hotel a lot. Overall it is a good hotel. The beds and pillows are getting pretty tired and need replaced. It would be nice to have another eliptical exercise machine.
February 20, 2013
Rated 4.0 out of 5.0 by Olli63 Nice and quiet....good location...free wifi
We enjoyed staying at this property. The rooms are a little dated, but a bedding upgrade is supposed to take place this year. We especially liked that there was hardly any noise from hallway or other rooms. Especially the housekeeping staff were very quiet during their morning rounds.
One other thing that merits attention is the fact that there was a draft under the air conditioning unit.
All in all an enjoyable stay in a good location. The location offers shopping and restaurants within walking distance, which many other properties in Herndon don't have.
February 17, 2013
Rated 5.0 out of 5.0 by 777lady Feels like home !
I always enjoy my stays at the Crown Plaza Dulles. Feels like home, comfortable, love the fridge in the room. The hotel staff is wonderful and so friendly. I would recommend this property to anyone. Thanks
February 16, 2013
Rated 4.0 out of 5.0 by jima55 Seems to be slipping a bit
I have stayed at this Crowne Plaza for nearly 5 years many times. I feel that there are some amenities that have been eliminated that I felt were nice. For one, morning papers are no longer made available to Priority Club members -- in fact, you now need to purchase a paper. There aren't even papers in the club lounge -- a big negative for me. Second, they do not replenish the snack in the room. I ate one snack on my first day and the next four days I had none. Third, they no longer pass out Priority Club gifts -- a nice tough. Fourth, the TV failed to operate properly when selecting movies, and I lost quite a bit of time trying to reaccess the movie when I used the FF/RWD controls. Finally, the pillows are far too small and flat for my comfort. I'd rather have one good pillow than four small bad ones. The hotel seems to be eliminating what I felt were nice touches. I am seriously considering choosing a differnt hotlel when in Herndon.
February 14, 2013
Rated 2.0 out of 5.0 by flybye not sure if i should stay or go
ive been staying there alot the past few weeks , the last time i stayed there i turned the lamp on and a spark flew out and the room went black - so i had to get ready for work in the dark ,when i told the the guy at the check in desk , he took down the information but didnt seem too interested in doing anything more than that. also when i was going to stay there this past week - i called to see if they had rooms available , and the reservation agaent said that they did not have the room rate available for when i was needing to stay there .so i had to stay at another hotel . when i was at work talking to a co worker she stayed at the same hotel and they offered her the same rate - that they told me i was unable to have
February 3, 2013
Rated 4.0 out of 5.0 by Grandpop Nice hotel but the mattress was poor
Got in late and went to the room. Everything was fine except for the mattress. It was soft and worn, hard to get a good night's sleep.
January 18, 2013
Rated 5.0 out of 5.0 by TwoSeasonedTravelers Exceeded our Expectations
The Crowne Plaza Dulles truly exceeded our expectations after a very long international flight. Between the very comfortable bed, great shower, and the immaculate and quiet room, the room in the Tower wing met all our needs. Having Houlihan's restaurant conveniently downstairs was a huge plus since we were tired from the flight and thus had no desire to hit the road for dinner. Our room was on one of the two Executive Floors and the executive lounge provided snacks at night and a suitable breakfast in the morning. We plan to use this hotel again for its fly-drive package.
January 15, 2013
Rated 2.0 out of 5.0 by CS423 Uncomfortable bed and pillows.
The beds and pillows were very uncomfortable. In addition, there was no fan or heat light in the bathroom. However, there was a magnified swing mirror in the bathroom, which was nice for applying make-up. The staff was nice. We ate breakfast at the hotel and it was of poor quality; very greasy. I also asked for sugar free pancake syrup, but none was available.
January 13, 2013
Rated 5.0 out of 5.0 by Thetenor Excellent location, food, amenities and staff.
I stayed at this hotel Jan 1-4 2013 and thoroughly enjoyed it. It is within walking distance to many restaurants, Kohl's, banks, etc... It is also extremely close to Dulles Airport and easy to get to. The staff was very helpful and the breakfast buffet was amazing and got me ready for the day. The room was clean with plenty of space, a king-sized bed, on a very quiet floor, fun amenities such as relaxation cream for the face and feet as well as a small spray of aromatherapy to help fall asleep. There is a microwave and fridge in the room and the hotel always had 2 complimentary bottles of water for me in the fridge every day. All in all I would stay there again and recommend it to anyone.
January 9, 2013
Rated 4.0 out of 5.0 by CoupleofSailors As Advertised
Our experience was exactly as advertised. The room was exceptionally quiet. We used the parking package and upon our return after our trip at 12:30 AM a call to the hotel produced the shuttle at IAD right on time.
The weekend rate is a value; the weekday rate is a little steep.
January 4, 2013
Rated 5.0 out of 5.0 by Tracye52 Great location and great service
The staff was very knowledgeable in the surrounding area. They saw that I was comfortable and they even helped me with a room change with no questions asked. Nothing was wrong with the first room, it was a location preference for me. Very pleasant experience. I would recommend this hotel to family and friends.
January 3, 2013
Rated 4.0 out of 5.0 by Al777 Nice rooms and good location
Nice room close to IAD. Clean, quiet, and places to eat both next to hotel and walking distance.
December 17, 2012
Rated 3.0 out of 5.0 by MaxPower Executive club is disappointing
The room was good as you would expect, but the Executive Club was essentially non existent. It was not attended by any hotel staff, only had small bags of potato chips, coffee and a small refrigerator with bottled water that was locked.
Other Crown Plaza hotels have staffed Exec Clubs with fresh appetizers, beer and wine as well as coffee and soft drinks.
The Holiday Inn Express in Herndon is a better value and has a Managers reception that beats the Exec Club at this hotel hands down.
December 12, 2012
Rated 4.0 out of 5.0 by NoBugs Ants - all week long
We had ants all over our buffet table in our conference room. All over the danish, the sweet OJ and Cranberry drinks and all over the table.
i mentioned it to the staff... yet, the ants were there every day.
Too many people noticed it as well. Many times I thought of the bugs when I looked to the back of the conference room.
Hope you don't have the same issue.
Room was fine.
December 11, 2012
Rated 5.0 out of 5.0 by Ruedi1945 Perfect stay
We always stay in this hotel before our flight back to Switzerland. Very friendly people also the driver of the shuttle bus! See you next time.
December 9, 2012
Rated 5.0 out of 5.0 by Corbett Good Breakfast Near IAD
I was eligible for breakfast 5 times and partook 4. Each time, 3 types of fresh-cut fruit were offered, which I appreciated, and the scrambled eggs were NOT powdered.
Having a national chain restaurant on premises makes a big difference in terms of dining and evening drinks but if you're on a tight budget, there are 2 fast food chains in the same parking lot.
Given this property's proximity to the airport, it's hard to beat within its price range.
December 4, 2012
Rated 5.0 out of 5.0 by mark64 The staff at the front desk
the staff at this hotel what keep me coming back. Edin,Paul, Patrick, sadiq,Michael, Daisy,Steve,Mark,
December 3, 2012
Rated 5.0 out of 5.0 by Kerri Great Experience
The staff at this hotel is amazing...they make sure you are taken care of.
November 28, 2012
Rated 5.0 out of 5.0 by GLuallen Great Service
As always, the staff was so helpful and accommodating. I had a lovely stay and will plan to stay again. Appreciate the refrigerator.
November 25, 2012