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Rated 3.7 out of 5 by 71 reviewers.
Rated 1.0 out of 5.0 by first bad stay The desk person said the outside building was as nice as the rooms in the main building. WRONG! They were much smaller and the tv was half the size. The phone didn't work. I called the desk and they sent the maintenance man. Couldn't fix it. Set the alarm cloc for me. Didn't ring in the morning. Took a shower and wanted to dry my hair. No hair dryer in the room. Thanks, guys, great stay! Must say that I have stayed in the hotel several times, was upgraded to an executive room and everything was perfect. August 17, 2013
Rated 4.0 out of 5.0 by very clean Hotel is very clean although showing a little age in places. The walls are thin so you can hear the others next door. The room had windows that were on the side of the lobby and it was a little loud. Stayed in other Holiday Inn the previous night and it was not nearly as clean as the Crowne Plaza. Cons: the parking lot was trashy and stayed that way the entire 2 days we were there. August 8, 2013
Rated 4.0 out of 5.0 by Helpful and friendly Front Desk very helpful and friendly. Room and bathroom where very clean. Would definitely stay again if back in the area. Was concerned when booking with the prior comments and it was a great place to stay. August 4, 2013
Rated 1.0 out of 5.0 by The toilet was almost at ground level, very uncomfortable!!!! The front desk lady took 4 times before she understood my last name to be "Danielson" which Ive never thought was that hard to understand!!! The Hotel was almost empty so the services offered were NOT there!!! I also asked for a Handicapped room and the same lady said IT was occupied!!! So all in all it was NOT very pleasant for the money spent. August 1, 2013
Rated 1.0 out of 5.0 by This does not deserve to be a Crowne Plaza property Old, dingy, nasty. I just don't see this as a Crowne Plaza. The topper is the separate barracks that they put me in. It just does not give you a warm and fuzzy feeling about staying here. July 22, 2013
Rated 5.0 out of 5.0 by comfortable bed, excellent service, like family We enjoy our time at he the hotel. We use it frequently. I just call Joe and he takes care of us, just like that. He always comes through. He has everything ready for us as soon as we arrive. July 14, 2013
Rated 4.0 out of 5.0 by Travel for work I hate traveling for work, and thankfully don't have to often. The Crowne Plaza was clean and neat, the staff was very friendly and helpful. I live across the country and had no idea where to go to eat, shop, etc. They provided suggestions and directions. Clean room, great pillows, and for once a shower head that wasn't lower than my shoulders. They also do conventions and buffets, so the lobby can be filled with people, but you'd never know it from the room. The sauna by the pool was a great change of pace. Should I ever get back to NC, I know where I'll be staying. July 5, 2013
Rated 2.0 out of 5.0 by Don't bother with membership here ... Part of the reason someone signs up for membership with a hotel chain is to receive perks. I've been a member for a little more than a year and already a Platnium Member. Every other IHG hotel I've stayed with acknowledge and tell me how much they appreciate my business. The Crowne Plaza made no such reference and treated me like a regular joe just passing through. July 3, 2013
Rated 5.0 out of 5.0 by My stay at the Crown Plaza I stay at the CP in Hickory quite often for work. I enjoy staying there because the rooms are clean, the staff knows me by name and the reception is warm and professional. The hotel is located near good restaurants and shopping. I recommend staying here. June 25, 2013
Rated 4.0 out of 5.0 by Great nights sleep after a busy day I found the Crowne Plaza in Hickory a great place to stay. The beds are comfortable, the rooms are clean, TV choice is great and the food is good. The staff were all exceptionally helpful and friendly especially the bar and catering team. June 20, 2013
Rated 5.0 out of 5.0 by Best value! I was in town to visit family. The Crown is well appointed and I felt extremely safe in my interior room. I couldn't believe how nice my room was for the price. Very convenient to major freeways and shopping. June 7, 2013
Rated 3.0 out of 5.0 by Nothing special As a Platinum Priority Club member, I expected much more. There was no breakfast included, no water for being a Priority Club member. I arrived after 6:00 pm and was given a room in a separate building that was very old. (Entrance doors on the outside) I was teaching a seminar at the hotel and the conference center looked like it had not been painted in years. Overall, not real happy with this stay. May 21, 2013
Rated 1.0 out of 5.0 by 25 + years of business travel vetran - very disappointed Basically when I make a reservation it is for a specific type of room in the hotel. Was promised xyz and I received z! When I asked what I could have done different to improve my experience I was told to arrive earlier. Also told me that they often over sale the rooms. Note to travelers: If you get there late 6 pem or after you are treated as a second class citizen. I will not stay here again. May 8, 2013
Rated 4.0 out of 5.0 by good value for the cost great bed, clean room. wireless didn't work during my stay, otherwise, this hotel is fine. March 25, 2013
Rated 5.0 out of 5.0 by Comfort I enjoyed my time spent at this hotel the staff was pleasant and very friendly they made you feel at home. My room was excellent I had a king size the room was neat and clean and very comfortable. I especially love the bathroom I always check that out first when I am staying at hotels. In this case it was very nice nothing out of place pretty colors. My club had an affair there the accomodations were excellent the food was excellent and the presentation was outstanding the servers were standing by if someone needed something the deserts very tasty. This was my first time staying at the Crowne Plaza but it certainly will not be my last in fact, we will be staying at a different one it May, and I am expecting the same care and comfort that I received in Hickory. All in all everyone had a great time it was a great choice for us to have our event there easy access and location for those coming from other states. March 13, 2013
Rated 4.0 out of 5.0 by nice convenience I would recommend Crown Plaza in Hickory NC to anyone. The Crown has pleasant staff, nice rooms and service, and is convenient to anything you may want to do in Hickory, even if its just to relax in your room. Many restaurants within walking distance if you want a change from the hotel restaurant. I would stay again. March 9, 2013
Rated 4.0 out of 5.0 by Holiday Inn Crown Plaza - Hickory There was no Recognition of being a Platinum member and didn't receive an upgrade etc. even when though the Holiday Inn was not fuly occupied. No buffet for breakfast? March 7, 2013
Rated 4.0 out of 5.0 by No surprises each monthly stay The Crowne Plaza in Hickory, NC has one of the most inviting hotel experiences, as I travel in my work each week and stay there almostly monthly for multiple nights. I rarely have any surprises, which is good. However, on my last visit in February, at check in, I found my rate not correct and Joe at the reception desk quickly made it right and handled the situation with all the professionalism one might expect. The associates at the Hickory Crowne Plaza are always friendly and accommodating to my needs. I recommend this older hotel but one in very good repair to both business travelers as myself or families that wish to have a comfortable and pleasant night's stay away from home at a reasonable price. February 28, 2013
Rated 2.0 out of 5.0 by Overrated Room heating and air conditioning unit made extremely loud squeaking noises at times like a bearing in the fan was going out. Mentioned to staff to no avail. Ordered room service and paid $43 for a cold steak, cold baked potato, no bread, tea with no ice. Bread did not come with the meal but was ordered as a separate item but was never delivered.. Server had to return to kitchen to get correct bill. The whole experience at this hotel on this visit was nothing like advertised. This hotel is old and showing its age. For the most part, the staff was very nice. They just didn't do anything about the problems or my dissatisfaction. February 19, 2013
Rated 5.0 out of 5.0 by Great staff and customer care! A room sometimes is just a room, but the atmosphere and staff make this place a great place to stay. February 14, 2013
Rated 4.0 out of 5.0 by scents used and bed confort the use of scents in the rooms and lobby bathroom were excessive. we both have allergies and had to prop the door of the room open for 2 hours to reduce the smell. The restroom was so strong it made my eyes water when i walked in. All properties need to reconsider the use of scented cleaners. both beds in the room were very soft or worn out and hard to sleep on. February 11, 2013
Rated 5.0 out of 5.0 by All round great service & comfortable beds! Alan at front desk goes above & beyond to ensure I had the room I requested. Very personable and an asset to the hotel. Very comfortable beds. Woman at breakfast was very pleasant & gave great service as well. January 29, 2013
Rated 2.0 out of 5.0 by Don't get the rooms that lead to the outside! If you get an inside room...it is much better. But room where you have to entre from the outside...NOT GOOD. too loud... and the rooms are old. Bathrooms are AWEFUL. WAY TOO SMALL. Only thing smaller is cruise ship bathroom. December 12, 2012
Rated 5.0 out of 5.0 by Great Room, Great Staff My family and I were in Hickory for my sister's wedding and couldn't have asked for a better place to stay. The rooms had everything we needed and the hotel staff were great. The girls and I had a 7 am hair appointment and breakfast was wonderful. November 25, 2012
Rated 2.0 out of 5.0 by not the best I normally have a great experience at Crowne Plaza but the service execution was poor in this case. The hotel was ok but the following items were very annoying: 1. at check in I was informed there were a couple of large parties in the hotel but noise level would drop by 10:00. At 11:15 the live party music was still going on though I was trying to sleep. 2. I ordered room service for breakfast in the evening before I was to depart. I was informed the restaurant would open at 6am and they could accommodate a delivery at 6:30. Breakfast showed up at 6:55am making me late for other engagements and having to leave the breakfast mostly uneaten. -and the food arrived cold. 3. I was instructed to park in the rear of the hotel for easiest access to the room. When I was loading at 7am I was locked out when I went to my vehicle and didn't have my key card- I had already checked out. The sign posted at the entrance said the door should have been open at 5am. I drove around to the front, and let the front desk know the door was still locked, and then went to get the remainder of my belongings from the hallway in which I had to leave them. Shortly thereafter someone unlocked the door,. November 15, 2012
Rated 4.0 out of 5.0 by Conference Stay Attended a conference held here over 2.5 days. Meeting rooms were nicely sized and the ballroom accommodated over 200 people. Other rooms available and worked out nicely. They do have an indoor pool but it is awkwardly located near the front entrance, even before you get to the registration desk. Rooms are comfortable but could have slightly more housecleaning; found items under the bed and one hair in tub. November 8, 2012
Rated 2.0 out of 5.0 by Didn't live up to the Crowne Plaza name When I checked in the person at the desk was very friendly and was good at his job. That was the only good interaction that I had. House keeping woke me up the next morning just before 8am. I didn't ask for a wake-up call, and I surly didn't ask for a wake-up knock on my door. She kept knocking until I got up and went to the door. I called the front desk and asked what time check out was. It's noon. When I got dressed and went down to breakfast, the entire hallway smelled like cigarette smoke. All of the rooms near me were non-smoking. Then at breakfast, the waitress asked me three times if I wanted coffee before she actually brought it to me. When I was finished and ready to leave, I sat there long enough for the table cleaner to suggest that I just go pay without my receipt. The woman at the cash register just couldn't grasp the concept that I didn't have a ticket to pay with. When she finally understood what was going on, she said that her credit card machine was broken and that she'd have to charge my room. Of course....this made checking out difficult, because the person at the front desk didn't have the info from the restaurant. Good times. I stay at hotels regularly for business, and I'll happily find a different one next time I'm in town. October 23, 2012
Rated 2.0 out of 5.0 by Prepare for 4 hour wait to check in I have stayed at this particular hotel several times. Four years in a row, we have had a conference there and had the same amount of people coming into town checking in around the same time. Most everyone coming into town for the conference gets there late Sunday afternoon. I arrived at the hotel around 5:30pm expecting my hotel room to be ready when the checkin time is 3:00pm. NOPE...they said my room...two queens, when I requested a king...was not ready yet. They asked for my cell and they would call me when it was ready. They offered free appatizers and soda at the bar...gee thanks. So after the $30 bar tab for 2 people and 2 drinks later...we decided to just go to our social for our conference. No change of clothes, nothing. Just a mess from driving for 5 hours. 8:30pm and still nothing. I go ask the front desk again about my room and its still not ready. I offered to help clean it myself...just give me a room. Back to the social I go. Still nothing. 9:30, still no phone call, 9:50 still nothing. Im ready for bed and they do not have a room for me. This is beyond ridiculous and inexcusable customer service. I go ask the front desk if the room is ready, she says oh yes just need a drivers license and credit card. WHAT??? I ask why didnt you call when the room was ready? I am ready for bed, its almost 10 at night, we are pushing 5 hours I have been waiting for this room. She said "oh its only been ready for 10 minutes" And you didnt call 10 minutes ago because??? She had no answer. After getting to my room it had a funny oder of Axe body spray, smelled like a stip club. I let it go, went to bed. Woke up the next morning and couldnt breathe because the room smelled so bad of smoke, they were trying to hide the smell with body spray????? How pathetic. There only excuse for why it took so long is that they had a wedding on Saturday the day before the conference came in. I find that hard to comprehend when you are a major chain hotel and you know you have a wedding one day, and a confernce starting the next day, what do you do...YOU PLAN AHEAD>>>>> October 23, 2012
Rated 3.0 out of 5.0 by Good Experience with only Minor Problems Arrived around 6PM on the day of check-in and was told by the desk that the room was not ready, but should be within approximately 1 hour. We left to go get supper and came back at 7:30PM, to which the front desk told us the room was still not ready, and they could not give us an estimate as to when we might be able to get in. We finally was able to check-in at 8:45. The problem was that the hotel unexpectedly had a large group of people that had checked out, and each housekeeping maid had 20 rooms to clean by their selves. Most had been working 12-13 hours that day. I understand things happen, and that is ok, but the only compensation the hotel offered was "free softdrinks". I felt that the hotel could have done a little more for the customers that had to wait several hours for a room. Other than that, good service as always. October 22, 2012
Rated 5.0 out of 5.0 by Hickory NC Executive Suits Service was great, beds were wonderful. Room walls were too thin and noisy. However it was a great experience. October 19, 2012
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