Rated 3.6 out of 5 by 59
Rated 5.0 out of 5.0 by Potteryhorse Very nice accommodations and helpful friendly staff
We only stayed here one night but were very pleased. The room was very clean and had lots of room. The staff was extremely friendly and very helpful, from the front desk staff to the staff in the restaurant where we ate breakfast. I would definitely stay here again.
November 19, 2013
Rated 1.0 out of 5.0 by EsteInstructor Not Happy
I arrived at 1:45 pm and was told my room was not ready. I left and returned at 2:30 - still not ready. I had informed the clerk that I had a class at 3pm and would like to check in before, but I was told Sorry. I had to check in late and was put in a building behind the main hotel. The room was nice but I had to take my bathing suit to the pool and change in the bathroom because it was freezing outside. I swam with a few other people until 10:30 even though 10 was closing time. We were all quiet and I didn't get checked in until 9:30 anyways so I wanted my relaxation time. I went into the sauna to dry off and warm up before dressing in clothes and a jacket to go back across the street to my room when I realized someone had come in and turned off the lights to the pool area. My clothes were sitting on a table as plan as day and they didn't bother checking to see if anyone was in there. Thank God they didn't lock me in! After I got to my room I went to shower and saw a dried up washcloth hanging over the shower curtain rod - disgusting! The next day after going out for breakfast my keycard didn't work - again I got Sorry. The clerks were apathetic and I would never recommend this hotel. I have gotten compensated for far less problems in other hotels without even asking for it. This hotel was ridiculous - and by the way - who closes their bar at 10pm on a Saturday night? Crowne Plaza - that's who! I mean really - I just wanted a class of wine to relax after the stress caused by the hotel staff!!! And by the way, I am an IHG rewards club member - like that did any good!
November 14, 2013
Rated 5.0 out of 5.0 Great Service
We have stayed at the Crowne Plaza, and its predecessor over 50 times in the past 5 years. We have always been impressed with our visits. In our recent stay, the housekeeping service, performed by Vivian was unusually exceptional.
October 31, 2013