Rated 4.0 out of 5 by 181
Rated 5.0 out of 5.0 by FloridaVibe Beautiful room with a great view
I had a 5th floor corner room with balconies on both sides and an ocean view!. The king bed room was VERY spacious, and was a delight to have to much room. Clean, great bath, microwave and refrigerator were nice to have.
I had room service for dinner one night, fast, pleasant, easy, and delicious. I have been to this hotel twice previously. The restaurant is very good.
The pool area is lovely and relaxing. The entire property is well maintained and pleasant.
Only one complaint, the bed has a pillow-top mattress. Some people love these, I have a hard time sleeping on them because the mattress becomes a hillside. Really bad when there are two people in the bed, There was only me this time, and it was still like sleeping on a hillside.
December 11, 2013
Rated 4.0 out of 5.0 by Jenn19 Great time!
Arrived on a Saturday and was able to get early check in....staff was very courteous and knowledge about the surrounding locations. attending a wedding on site and it was beautifully done. would recommend to anyone. :)
December 7, 2013
Rated 4.0 out of 5.0 by Delafield12 Wonderful location, loved the outdoor balconies and views
We stayed one night and unfortunately had bad weather. But we still appreciated the outdoor balconies with the sea breeze at night. The rooms are spacious and beautifully appointed, very comfortable. Expensive valet parking, but that is the norm on Miami/Hollywood Beach. Our only problem was with our reservations and billing. We did our reservations online and found that they had double booked with 2 different rates. When we contacted the hotel, they said they could do nothing about it, we were responsible for paying for all rooms since the deadline had passed. We ended up on the phone extensively with IHG Guest relations to get this resolved, which they did. Otherwise our experience was memorable in a good way and we would love to come back at another time for more than 1 night to enjoy the beautiful pool and beach across the street.
December 6, 2013
Rated 1.0 out of 5.0 by UpsetBride2713 Ruined my wedding weekend
This hotel was beyond awful in hospitality. Yes it was clean, pretty to look at and the rooms were lovely. However, that is not what make a hotel good. This hotels on a whole from the door to the desk was terrible to me (the bride) and my whole family (10 seperate rooms). The door staff went above and beyond to try to be nasty. The day of my wedding while in my gown, the valet/door men refused to allow my car to pull through under the covered area when it was raining. They were so focused on the one guest checking in that they would not allow us to use the clearly open drive to just pull into. As almost all brides we were running late, so after standing there for over 5 minutes while he putted around, I walked out into the rain to get into the car. After getting in the car the valet then let us drive though the same open area he would not let us drive up through before.
Then after the wedding, another valet worker at 12am would not allow me to drive in the gated parking lot because he was busy arguing with another guest who was not with us. We had the code and the sticker on our car and he still refused. Now in my wedding gown with my sleeping six year old I was forced to stand in the parking lot arguing with the valet attendant. I left and went inside trying to ask the front desk to send someone out to help because we couldn't get in and we had paid. I was told I was needed to wait for help because they were busy helping people check in which I understand if it was said politely. However it was not. He was nasty and rude and refused to help. Meanwhile both parties outside are both arguing with the attendant and it needed to be addressed.
So much more details to even mention. But hopefully you have the idea. I never write reviews but it was that terrible of an experience to not mention. Wedding weekend was spent crying and dealing with nonsense.
December 5, 2013
Rated 5.0 out of 5.0 by VJ88 Nice stay within walking distance to beach
Stayed here during Thanksgiving weekend 2013. The hotel is directly across from the beach, with a pathway to get there. The room itself (Executive Suite) had an OK view from the 8th floor. We were overlooking the parking lot, but we did have a semi view of the Atlantic Ocean. There was some construction that made the view a little less memorable.
The room was very spacious with a great shower. I wasn't a big fan of the bathroom sink that sat between the bed and bathroom door. Also the sink wasn't very deep, so you would get splash-back.
The beds were comfy, but they sunk towards the middle. These need to be changed out soon. The pillows were great and smelled fresh. The HDTV worked great and had no issues watching the local news, sports or movies.
The one negative I had for this room was the refrigerator door. The outside of it looked like something dripped all over it, and looked a little gross. The inside of the fridge was perfectly fine with no stains or smells of any kind. Please clean/replace the refrigerator door.
We had a car during our stay, and in order to park at the hotel you must pay $17 per night. A little steep for parking considering how many spots were available each day (a lot).
The hotel staff were very friendly and answered all my questions.
If you are looking for a place to stay that's somewhat close to Miami (about a 30 minute drive to South Beach), this is the place. Its about a 5 minute drive to the famous Hollywood Beach Board Walk (great people watching/drinking/food area).
December 4, 2013
Rated 5.0 out of 5.0 by Ladydove Great Stay
I just returned home from a two week stay at the Crowne Plaza. As in my previous stays here, I thoroughly enjoyed my vacation. All the staff, from the front desk, housekeeping and pool staff were very friendly and accommodating. I can hardly wait to return next year.
December 2, 2013
Rated 4.0 out of 5.0 by angelo77 anniversary getaway
Beautiful hotel-rooms were gorgeous and so clean! The pool was wonderful and the bartender always was making sure you had drinks available-LOVE the hotel-showers were amazing and rooms so up to date! We loved our stay there-only thing I wish they offered was a shuttle to the airport-but other than that-wonderful stay!!!
November 28, 2013
Rated 4.0 out of 5.0 by Willy2013 Vacations
I enjoy in general. Location of the room was not good because we are so close to the box of the elevators and the noise was a problem. Front desk good nothing special. Great mercedes la cubana de housekeeping who offer her help, cordiality and service.
Location, installations greAt, swmmingpiool great great. Valet good service.
November 27, 2013